When i got my service requested, they replied in an instant. Very good pricing and fast movers, they were really nice and gentle with the new rental I had! read more

Very efficient and hard working. This was our 2nd time using them and they were great. They were very careful when handling our furniture. Highly recommend them! read more

Helen was really responsive when requesting a quote and scheduling an appointment. I Scheduled a move for July 24th from 1-2pm. At 130pm I still hadn't heard anything from the movers. I had to call and I was told they wouldn't be available until 4pm. That was difficult becuase it pushed my whole schedule by 2-3hours. But They did get in touch at 3 to let me know they were on the way. Move started at 351 and ended at 730, including a drive to Oakland from Fremont. They worked really quickly and carefully. Didn't not break or damage any of my stuff. The guys were friendly and professional altho they didn't speak much English, that didn't change their ability to get the job done. They did a great job and I would 100% use them again in a move. The move was one of the most affordable I priced in the area. read more

I was very happy with my service. The rate was competitive and that really helped my situation. They came a few minutes early, which was great. They were in communication the whole time. They were very efficient with packing and even provided extra wardrobe boxes for me and helped put some of my last minute items into boxes. They moved everything out relatively quickly (1 bedroom). They worked non stop for about 6.5 hours. They were like machines. I really appreciate how treated my furniture and belongings, making sure to wrap everything and thee strapped all my furniture into the truck. Moving in was harder because of the location of my apartment and the size, so at times, some boxes weren't able to be put in the right room and one shelf was depositors backwards but I was able to fix it. I did have to build one piece of furniture myself but that's okay, it was an abnormal outdoor storage bin and I was able to take it apart and put it together myself easily. If I had asked the would have helped but I was more concerned with time. They moved very quickly and got everything moved in in a good amount of time. They even helped me swap out one piece of furniture for another and take the old piece to the trash. Overall, I was very satisfied with the work. It was much better than my last moving company. I will definitely consider them again in the future. read more

Life savers! Not only did they have the best quote, they provided world class service. I had a couple of hiccups with my move since I work remotely and I couldn't transfer my internet. I had to wait a week. Although, Helen came to my rescue and adjusted the move date to accommodate my schedule, twice! No eye rolls or snarky attitude, no offense, but some customer service reps are doing the most. Aaaaaanyhow, the group of gentlemen that came to move my furniture and boxes were super personable, very respectful and paid special attention to ensure nothing got damaged. Safe and sound! My belongings made its way to its new home and zero complaints! Thank you so much and I will be using your services again, most definitely! read more

They flaked and canceled me on the morning of our move! I scheduled with Helen. I originally wanted a morning time but she didn't have any morning availability until late in the month. She assured me that a 4-5 pm weekday time slot would not be an issue with timing or traffic and that the time was available. My husband and I rearranged our work schedules to accommodate an evening weekday move. We were all set to go. The morning of the move, the driver, Tony contacted us because his earlier job canceled and wanted to move us to 12 pm. I stated that we were unable to change last minute, and wanted to keep the 4-5 pm slot. He then stated he had another job at 2:30 pm and would no longer be able to come to us at 5 pm. WHAT!!?! You JUST wanted to come to us at noon yet NOW another job popped up 2 and a half hours later so you can't fulfill your original 5 pm time with me!?!? I spoke with Helen again and she confirmed that they would no longer be able to do our job and that I should cancel and find another company to work with. I can't find another company who is available last minute on the same day and now am out additional costs of having to stay in my place longer. Please beware of this company. They do not fulfill promises and are very unprofessional while attempting to sound nice via chat. See chat screenshots of our confirmation and the later ones telling us to cancel. Edit: If the movers were a little bit late, say 30 mins or an hour, would have been ok with it. However they did not (and probably could not) offer me a definite time when they would show up. I read other reviews stating they were 3+ hours late! For a move that potentially takes 4 hours, starting at 8 pm and moving until midnight or 1 am is just not an option when you have an 18 month old baby and this was not supposed to be an issue from the get go. read more

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Hailan Movers did an amazing job! I lived on the 3rd floor of an apartment complex and they somehow managed to get several desks/tables, a king-sized mattress, about a billion heavy bins, and a MASSIVE couch down the stairs and safely to their destination. They even helped us remove the door when it was clear that the couch wouldn't fit (and of course helped put it back on afterwards!). I highly recommend them to anyone looking for professional, friendly, and efficient movers. They even arrived early :) read more

I would definitely hire again in a heartbeat! Fair pricing and so so efficient. They did the move in 1/2 the time I expected and were so well organized. They made great use of space to fit everything in the truck and they wrapped all my furniture to keep it safe. Great job! read more

No complaints, very helpful and they are still smiling inspite of my heavy appliances to the 2 nd floor where i live now. Hard workers and very pleasant. I shouldnt let myself stress out 3 months prior moving. They can do everything even packing 85" tvs ref and WD and lots of boxes. I even gave up packing and they finished them for me. They have their precautionary and safety equipment. Red carpet all through my old and new place. Definitely 5stars. If only i was not in a budget i will give them more tips. They deserve it. read more

Very polite, fast and efficient! Excellent care for all of our belongings. Would not hesitate to hire again for another move. You will not be disappointed! read more

Firstly they arrived late which ended up our travel to destination during peak office traffic. Which itself costed us an hour instead of usual 30 min. Their workers are slow like snail. Seems like on purpose. One guy moves just one planter( no plant just soil in pot) at one time. Carries it in his hand. I had to intervene and take the cart which he used for other stuff myself with a baby in one hand to try and make things faster. They wanted to make sure it got them an extra hour. read more

They took 5 hours to move a 3-bedroom apt furnitures. Also took an half hour lunch break that we paid for. My husband had to move stuff with them to speed things up. Overall felt that they intentionally take their sweet time on everything. Not efficient at all read more

I appreciate Helen's responsiveness and her teams efficient pace. Prices were fair and reasonable and they worked with me to move items for two locations into my final destination. They are transparent in how they price and straight to business. Thank you Hailan Movers! I would recommend them and definitely use them again. read more

I priced several moving companies for our move from Newark to Antioch and Hailan Movers was the best rate for our needs. They sent 3 movers and they were all very nice and moved and worked quickly. They provided additional help to move out the installed washer and dryer and put ours there. They provided wardrobe boxes for easy movement of our hanging clothes. They even bought us an ice cream from the truck that came by. Definitely would recommend them! read more

Two movers showed up Earlier and were very efficient! The price was reasonable and Helen was very accommodating!

This company literally saved my mother and I during our move. They do not realize it, however. We used Yelp project to get quotes from different moves and the reviews were not great for most companies and the prices were high. Yelp did not include Hailan originally in the project, but I reached out to them separately for a quote because I was not comfortable with the companies Yelp included in the initial estimates. Hailan did not have many reviews, but the few reviews they did have were positive and they were cheaper than other companies, which was a huge bonus. We had a limited budget and limited time. Hailan gave us a great quote. The movers showed up on time and were prepared. They moved quickly but carefully. They were extremely nice and went above and beyond on many occasions. When they arrived, my mother had not packed her room yet, but she is dealing with cancer and we found out right after the move she had fluid build up in her body causing her to lose her breath and be tired, which is why she was unable to pack. They guys did not know any of this, but they saw we were not finished and immediately started helping. They really saved us because my mother would not have been able to finish her room before the move out date and I have back issues and was not much help. They did not complain or make us feel bad about any of this. They simply wanted to help us. They truly saved us in this instance. They made sure we got everything packed up before going. Also, one of my dressers was broken prior to the move, and they tried to repair it for me. It is in better shape than before. Our TV stand is about 10 years old and needs to be replaced but one of the knobs was off. They could have moved it and left it that way, but they made sure to put it back together when we arrived at the new place and they fixed the knob. We also had a storage space for them to move and had them come back a second day for this move. It was stellar service that day as well. I will have to write a second review for that experience because that experience was even better than this one! They move quickly and were mindful of the time. They were also cordial and nice to speak with. I have not had such a great moving experience before in my life. Based on both of my experiences, I would highly recommend Hailan to anyone! We will definitely be booking with this company for our next move! read more

Just like another reviewer I was a bit hesitant to go after these guys because of their low review count. But then because of their lower rates estimates and few other reviews I decided to hire them. They showed up a bit earlier than originally scheduled, They ended up helping us with some packing too. They were pretty efficient. They worked non stop for like 4 hours to get everything moved carefully. I'll probably hire them again when I mount again next time. read more

They were very quick and efficient. They took great care with my belongings. Pricing was great!

Hailan Movers were great! They were super communicative, confirmed details over text and email, and were very efficient! They actually showed up a little early on moving day, which I appreciated. Packing up and moving and driving to the new location was also very fast and efficient. Overall, price was much more competitive compared to other moving companies. Totally worth it! Highly recommend. read more

I was hesitant in hiring this company because they only had review at that time. I went with them because the review was good. I am so glad i did. The guys came on time and practiced all safety Covid-19 protocols.and moving materials. They were very careful and respectful. They started by assessing all the stuff that needs to be in the truck and let us know of any scratches or potential problems. From there, it just went smoothly. From our house to public storage. We were so impressed that we booked them again for our move from the PS to our new house in July. And our move to the apartment in the meantime. read more

Hailan Movers did a great job at a very affordable price. This would have been a 5 star review if not for the slight understatement of the price in the quote (before they had seen the place). To be clear they did an amazing job moving some very heavy furniture, were on time, and it was all at a reasonable price. I would hire them again. read more

Very good service and fair price for moving service. We have a fully loaded 16ft PODS needs to unload. They sent two movers to help. Very good service and they all speak mandarin. I would recommend them! read more

Best experience with a mover. Hardest workers I have seen: moved fast, packed well and securely, extremely professional with everything. Things I packed terribly they took good care and protected in shipping. Whatever I didn't pack they organized. As for the furniture, they provided everything to move it safely. They also did things I didn't expect but was very happy with: removed TV mount from wall, disposed items I decided I didn't want AFTER moving. I look forward to employing their again and highly recommend everyone. read more

Excellent communication and arrived on time. The movers were super efficient, and I would definitely recommend this company to all my friends and family. Don't be hesitant on hiring this company even with little review. You can't go wrong hiring this company, and they have the best pricing in the Bay Area! read more

I have used different mover few times and as of 2021 they were quite expensive. Thought to try someone different and requested yelp quote and got one of the answer from Hailan movers. For me price looked attractive from other movers quotes. I was hesitant originally as there were not much reviews but wanted to try for price offering. The movers came like of 15-20 minutes early than requested time. They had masks on all the time. They were very kind and even the some of heaviest items they moved without any hesitation or ahh reactions. Also, old home was 2nd floor to new home 2nd floor, they never complained anything. I thought they might take longer, my two bed room from 2nd floor to 2nd floor timing took like, 3 hours - to load (75% I had boxed it + they helped to throw some + dismantling bed) 45 mins - to drive to new home 1 hour 30 mins - to unpack They also ensured to put mats in my new home steps and ensured nothing is damaged. I would be happy to hire from Hailen movers. read more

Extremely professional. Waited for me to get to pickup site for 15mins and only started the clock once I was there. Wasted no time whatsoever and handled all the stuff with care read more

I upgraded from one apartment to a bigger apartment. I had A TON of stuff and needed the space. I hired 3 people and they were great. They moved quickly. Unloading was fast considering it was a 4 floor walk up old San Francisco apartments). Very brutal. They helped me pack, broke down my furniture, bed frame, and moved my plant collection. It was a LONG day. I highly recommend them. Helen, their coordinator is very responsive and answered my million questions. They care about their customers. They are very affordable; and an honest and reputable company. Transparent in their costs and tipping structure as well. I still tipped extra because they did an excellent job. I would absolutely use them again and have already recommended them to friends and colleagues. Thank you Helen and team! read more

First of all, this was the ONLY company I found through Yelp that offered a 2-hour minimum (at a great hourly price, to boot), rather than 3 hours. Being that I had a very small and simple job--and I'd planned to be as prepared for the movers as possible--I really appreciated that feature. Basically, I had five significant pieces of antique furniture that I needed to move from my home, from which I was moving, to a storage space about 5 miles north of me. The crew came with a driver and two men who did the prep and moving. The movers were friendly, careful, and efficient. They were confused that I only wanted these particular pieces moved (most of my other furniture would be donated or hauled away as junk), but happily set about getting the task done. All the pieces were treated gently, professionally wrapped in plastic and blankets, secured to the walls of their truck and driven expeditiously to the storage place. They also arranged the pieces so that they took up the least amount of space possible in my storage area, leaving me lots of room for my boxes and other items. AND, they finished easily within the two hours! I'm VERY happy and would heartily recommend them and use them again. read more

Moving is a dreadful task and I hate moving(who likes for that matter?). Our previous move had left a bitter taste. Decided to try the yelp recommendations and requested a quote. - Got around 8-10 quotes and Helen from Hailan Movers was quite responsive. She provided all the details and estimates. Asked for revised estimates and she was patient and quick. - Hailan Movers were not the lowest but not on the expensive side also. The price was slightly over the lowest quotes. However the breakup of cost and expenses were clear - I had scheduled the move 2 week early and Helen stayed in touch by email and reconfirmed on day before moving - Move was for a 2 bedroom 2nd floor apartment to single family rambler. - Move was scheduled for Sept 15th 9:00am - Tony and Michael(apologies if I don't recall the names correctly), showed up at 8:55am and started the work at 9:00am - Both came in and surveyed the stuff, planned the packing and moving - We had taken care of packing small stuff so they had to pack and move only big items - Both the movers were quick and efficient. Packed sofa, piano and other stuff nicely in shrink-wrap and covered them with blankets. I was impressed by the care they took to ensure no damages or dirt - Beds were wrapped in a same manner to ensure cleanliness - Loaded everything and got them safely to the destination - Unloading and unwrapping was quick, finished overall work in 4 hours - The only small damage was to my computer desk hutch and I was ok with it since it was old and particleboard is pretty crappy unless it's unassembled - Helen followed up with me immodestly after the move to check Overall, I am pretty pleased with Hailan Movers. Helen, Tony and Michael all were very nice to interact and handled the move very efficiently. I have already recommended them to my friends who were looking for good movers. For my next move, at least I don't have to search for movers, thanks to Hailan Movers;-) read more

Had an amazing moving experience because of Hailan Movers! They were efficient, responsive, super friendly, and hardworking (carrying heavy items up a flight of stairs!). They wrapped all our furniture in blankets and plastic and were careful with all of our items, placing them where we asked in our new apartment! Super competitive pricing too! Will absolutely go to them again if we move in the area. read more

Quick and efficient, would definitely use them again. They came with two people and a big truck and got the job done.

They arrived early and were very nice . They wrapped all my belongings very good and damage free . It was so much easier than trying to do it my self. Thank you read more

Hailan Movers did an exceptional job. They arrived 10minutes early to my location and quickly started moving. They also assembled the bed. Would definitely recommend. read more

Was so grateful to have their service. They were friendly, professional, hardworking, and efficient. It was worth every penny! Excellent service. Would highly recommend them. read more

Hailan Movers did a great job at a very affordable price. They moved all our large furniture pieces, some large enough to barely make it through the doorway, and everything arrived safely and in the same condition. They worked very quickly and were very accomodating for our extra stop. They also only charged gas per mile, rather than double time which a lot of moving companies quoted me. I would definitely hire them again in the future. read more

Made an appointment on 8:30am for a 3 bedroom and a baby grand piano. They called 10mins before arrival and showed on time. Everyone was wearing a mask. They did their job efficiently and carefully. Since I already moved some my personal stuff to the new home, they had their job done very quickly. The cost is also lower than most other moving companies considering the tip and other extras. Overall, I'm very satisfied with their service and will use them next time I move. read more

Hailan Movers do a great job for a reasonable price. I would definitely use them again.

They are extremely professional. A team of highly organized movers. They possess a strong attention to detail and are very methodical in their moving process. We will hire them again for a move in the future and recommend them to others. read more

Had an excellent moving experience with Hailan movers. I was initially cautious due to the small number of Yelp reviews and great price, but decided to give them a try for my 1 bedroom apartment move. They were accommodating and easy to communicate with prior to my move date. They showed up 5 minutes before our scheduled time, and were efficient and careful with my items the day of, even with 2 flights of stairs to the new apartment. My quote for the move matched what I ended up paying. Masks were worn the whole time. I would hire them again for another move. read more

The movers were punctual, polite, and professional. Also extremely competitive pricing, I would definitely recommend!