Exceptionally professional and lovely to deal with. They arrived and finished on time, and did a top-notch tetris job in our Uhaul. Also very reasonably priced. I'll be recommending them to everyone who will listen read more

TLDR; I booked Hackley movers a 2nd time and was never sent an invoice, on the day of the move Sandra (admin) said it would be $300+ for a lesser service than before (and where I provide the moving truck instead of them). I cancelled and she said she would be seeing me in small claims court (see pictures). Unfortunately, I have had to adjust my initial review of this moving company. I was moving again in July and reached out to Hackley Movers for the efficient service I had experienced before. I reached out to them via email as I did last year to book my move. After not sending an invoice or disclosing the cost for the services for a whole month, it was finally disclosed on the day of move, it would be over $300. Last year I had paid $400+ for loading/unloading for 2 hours (x$80/hr=$160), renting a 10' UHaul, and its mileage ($252). So why would I pay $300+ for 2 hours of work if I already have the UHaul...aka the bulk of the cost last year?? Sandra claimed it was because I, "...booked it differently." Except, that is a silly lie seeing as I replied to the same email chain as last year! I told her to cancel and she said I would be charged a $50 cancellation fee, I hung up! Sandra then sent a threatening text that she would see me in small claims court....except, because they never sent a contract or invoice, I never agreed or signed anything that would hold me accountable to that. Seems she just wanted to scam me of a couple hundred dollars and has instead lost a customer for life lol. Oh well! Image 1: Email chain from October 2021 that I replied to June 2022 Image 2: Document sent when I booked them October 2021 that verifies Sandra's number Image 3: Text message from Sandra saying, "We will see you in small claims court." read more

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Although they displayed available, they did not respond to the moving help reservation, did not show up either. I sent 2 emails, 5 text messages, 10 calls, no response. Completely unprofessional. I ended up in paying double to another company for this last minute crisis. read more

Sandra is a gem. She's incredibly quick to respond on the phone to talk through any logistics needs, coordination in our case with U-Haul, and the building loading dock time constraints. She and her team made it all happen effortlessly and we are so grateful for the reduced stress on a big moving day! read more

I had a superb moving experience with Hackley Movers. I connected with them for a U-Haul UBox move. Instantly Sandra was in contact with me to guide me through the process. Everything was prepped and scheduled; they arrived on time and efficiently filled the UBox. No issues with stairs; they carefully moved everything and with some space left over, I got some extra items in the UBox. Now the UBox is on its way from DC to San Diego. Extremely happy with their efficiency; they allowed me to stay on schedule and even relax a bit during a stressful week. I'd definitely use them again! read more

I used these movers today........When I tell you that I have never meet people that were more professional, courteous, responsive and delightful.......these people were all of that and beyond.........no words can express there presence........thank you guys from the bottom of my heart........perfection at its best..........Ms. Lorraine read more

They make you pay up front, which I assumed was a down deposit for estimated work required to complete the job, but it turns out the upfront payment is what you're paying regardless of how much actual work is done. I requested and paid for 3 movers for 2 hours and received a call 15 minutes before they were supposed to show up informing me that there would only be 2 movers but we could go up to 3 hours if needed. I said I didn't think it would take that long, but had hired 3 movers just in case some of the furniture was too heavy. I offered to help the movers if need be and said that sending just 2 guys would be okay. It took us an hour to get everything done. After the work had been done I reached back out to Sandra, the administrative assistant who had contacted me earlier, to request a a refund of the difference. I was told that it's in the contract that there are no refunds. I asked if the guys could get sent back out to at least help with another hour or two of unloading so that I could at least get what I paid for, but she said no to that as well. So I paid for 3 movers for 2 hours and got 2 movers for 1 hour. As far as the work itself goes, it was okay. It was just two dudes in jeans and t shirts with no safety equipment or blankets or anything like that to protect the furniture and other items. They definitely dropped some of my nicer (and heavy) furniture in a way that concerned me, but I didn't see any visible damage. I highly recommend selecting a more professional company for moving jobs, and one that cares about its customers. read more

I hired this company for my move in March of 22'. The movers broke a clock of mine. I informed the ower Sandra Trotter about it immediately. I told her the clock was less than $50 and was a gift from my young son. She said she would send my the $36.75 fot the replacement cost. I hadn't seen my check abd contacted her in late May. She was rather nasty and unpleasant about the $36.75 and refused to pay me for it despite having and email frim her starting she would pay it. Aside from that, the movers were late. I do NOT recommend this moving company ! read more

Hired Hackley Movers, and one of their crew members stole a smartphone. Even after verifying with the company that one of their movers, whom they admit is new and not well known, lives at the location where the phone is now showing up on Find My Phone, the company denies responsibility and refuses to return or replace it. Maybe someone else stole the phone and dropped it off at this mover's house almost 40 miles away from mine? Don't hire these guys and expect to keep all your stuff (or even to be reimbursed if the "new guy" steals something). Moving is hard enough without dealing with criminals. read more

I just used these guys in conjunction with a POD to move out of my 4th floor apartment. My fiance and I are going into a temporary housing situation for a few months before we relocate to Atlanta from DC. To save money, we decided to use a POD with shipping and find an affordable moving company. These guys had the best reviews on Uhaul... and were extremely amazing. No complaints about the 4 flights of steps. Not a single scratch or dent. Even told me to stop grabbing heavy boxes because I was moving stuff down too. All and all... they took 1.5 hours to get everything into the POD. They stacked and organized it really well. This is a hell of a value and the only way I will move in the future in the DC area. Michael Hackley clearly knows how to run his business the right way. I have a friend that will be moving soon and I will absolutely be referring them to Hackley. There's no use in breaking your own back when these guys can move a 4 room, heavily furnished apartment in 1.5 hours down 4 flights of steps. Plus... the way my friends drink... the old pizza + beer in exchange for moving... probably more expensive than hiring these guys. read more

I have used Hackley Movers several times in moves around the DMV. They helped me on a last minute move from DC to MD in the middle of a storm. They are quick, efficient, and professional. I would highly recommend using Hackley Movers for all of your moving needs. They are 100% reliable! read more

I can not speak highly enough about Hackley Movers. I lost my original movers because of an issue with Uhaul. So the morning of my move I was frantically trying to locate movers for the afternoon. Mike was amazing and agreed to take the job last minute. When one of my Uboxes arrived it was still bolted shut, because Uhaul hadn't unbolted it. My movers were prepared and were able to remove it. They worked really efficiently and quickly and finished unloading my one-bedroom in about 1.5 hours. I had a lot of vintage, fragile furniture and they were extremely careful with all of it. They turned what could have been a horrible, stressful day into the best moving experience I have ever had. I 10/10 would use them again! read more

One star seems like more than Hackley Movers deserves since they failed to provide me with any service and caused me to do extra work instead. I rented a U-Haul truck and booked Hackley Movers through uhaul.com. I also rented two dollies and an appliance cart to try to make the move as easy as possible for the Hackly Moving team. All of that extra moving equipment proved to be a waste. They were supposed to show up at 8:00 AM, but instead called at 8:15 to let me know they weren't going to make it. No one showed up to help, nor did they return my message when I called back asking if they could come later in the day. I had paid up front thought the U-Haul website, so I obviously wanted a refund. Over the next several days I left two voicemails that were not returned. It took me a total of four calls to finally get in touch with someone who told me that I would have to contact a third party booking service to have a refund processed. I've used several different moving services in my life and this was by far the least professional, most frustrating experience I have ever had. Moving is hard enough without having to deal with a company that treats its customers this poorly. Do yourself a favor and use an alternative service. read more

Mike Hackley runs this company and seems like a pretty good guy. I was moving a well-established 1BR apartment using a u haul. I initially booked two helpers for two hours, but later adjusted this to 3 workers just in case. When the guys showed up, only one of the gentleman had a good attitude. One was pretty flat out rude, but nothing that was terrible. He couldn't communicate in English anyway. The guys ended up taking 4.5 hours to move my stuff, even with 3 guys. There was one time they all disappeared down at the u haul for about half an hour. They did a good job packing an undersized u haul (my fault), but taking that long ended up costing me a lot more than anticipated. With better attitudes I'm sure it would have worked out better. For reference, the same truck was unloaded by two guys in 45 minutes on the back end. read more

When my initial scheduled movers didn't show up at 9:30 a.m. like they were supposed to, I called Hackley and they sent 2 guy, Joey and Alex, within a few hours and saved the day. The guys were prompt, polite and fun to work with. A bit slow, but super careful with everything. Highly recommended. read more

Was a little weary of booking through my Uhaul reservation but it all ended perfectly. I booked the week of New Years so I called the following Monday to confirm they got my reservation, which they did. Derek called when he was on his way Saturday AM and they had our 2 bd apartment load/unload done in 1.5 hrs. Packed the truck like magicians and were very polite and careful with our belongings. Very pleased with our experience! read more

These guys did a great job for me a couple of weeks ago when I moved from DC to Brooklyn. They loaded my U-Haul truck in DC. I had A LOT of stuff, which barely fit (a couple of things actually wouldn't go) into a 15-foot U-Haul truck. They did a really good job of getting it loaded and making maximum use of the space. They had a great attitude, even though they were moving me out of a 4th-floor walkup. It took a while to get the job done, but as I said, it was A LOT of stuff, and there was no dawdling or anything, just a lot of hard work. The price was extremely reasonable. Overall, I was really pleased. They took a lot of stress out of moving day for me. Also, they met me at U-Haul in the morning and drove the truck to my apartment for me. (I'm not comfortable driving anything that large.) read more

Hackley Movers saved our move! We came into DC after a three day drive and these guys really saved us from a miserable experience. They showed up right on time and got to work. Within an hour and fifteen minutes our trailer and furniture was unloaded and in our 6th floor apartment without a scratch. They are well worth the value and come at a fraction of the price of other movers. I'll be using them again in the future! read more

I called Hackley's because a coworker recommended and they used him twice. Darren and Jose were awesome. Moved us out of an apartment building in 3 hours, going up and down the elevator countless times. Unloaded the whole truck into a big house in under an hour. Nothing was damaged, Darren had a great systematic method of loading everything on the dolly or furniture cart so he didn't have to carry the furniture down the long hallway in the building. He packed the truck perfectly. I have hired movers before that tried to rip me off once we got to the destination and estimate that it was going to take 3 hours longer to unload, and they made me pay upfront before they would unload. Darren and Jose were awesome, they worked fast, there was no trying to go slow to get paid for more time. I would definitely recommend calling them. read more

I had a very bad experience with this company. There were many issues with the job we hire Hackley to help with. They didn't send the right amount of workers, the workers were unprepared for the move, they were 35 minutes late to the job (and did not call us to inform us they would be late), and Mike Hackley and the movers were very difficult to get in contact with. We ordered their service around 7:30am and could not reach them until after 1pm. Then we could not reach anyone for several hours to follow up with them. My furniture was damaged in the move and the operator on the phone arrogantly blamed everyone else for the issue even though his workers were at fault. The workers did not take proper care with the furniture in the move and had to be instructed on how to properly move the pieces. One of the movers kept complaining and mentioning that he didn't want to complete the job. Do not bother with these guys. There are plenty of other options out there! read more