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H&M

2.7 (156 reviews)
Closed 9:00 am - 12:00 AM (Next day)

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Reviews With Photos

Sunil R.

The biggest and nicest H&M I have seen. 3 floors, great selection and very helpful and friendly service. They went to the back 3 times to find me the exact item I was looking for. Also open till midnight!! How NYC.

Danielle P.

Customer Service: 5 Location: 5 Affordability: 5 There is no public restrooms available for their customers. We stopped by this H&M clothing department location this afternoon, while we were visiting the Manhattan area. I used to love shopping here while living in Europe. It was conveniently near Times Square, and was very easy to find. The facility was not very crowded and it was maintained to the highest standard of cleanness. H&M always has cute reasonably priced clothes, that can be dressed up or down. I found a few fall outfits and some beach attire markdowns. The staff was very friendly and professional.

Nikhil R.

The store itself is huge and 3 levels! The bottom level is for fitting rooms and checkout. The second level is women's clothing, and the top is men's. I love how spacious it is being in the heart of Time's Square. The actual variety of clothes is a little lacking however. Not as many options as other H&M stores.

Aaron D.

Love shopping at H&M. A lot of my wardrobe comes from here and Express. However service has declining drastically over the years and their selection isn't what it once was.

My bff was randy. H & M to me means He & Mother.
Fox E.

H & M could stand for deviant stuff (Hedonism & Malevolance), submissive sexual traits (Humiliation & Masochism), or what happened to me as a kid (Hitting & Molestation). But in this case, it gladly doesn't. Pretty spectacular and massive underwear store in Times Square - but not one which I shop at because the prices are a little high and they're not nearly as sexy as the places where I go, such as, well, you know. Hustler and what not. Because, well, you know. Barbie.

Renee D.

My favorite H&M by far. Understandably the best selection of clothing. Two levels of neatly arranged racks. No piles, nothing on the floors and everything is spaced out so you can browse comfortably without being on top of your fellow shopper. The staff is friendly and courteous too.

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5 months ago

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10 months ago

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1 year ago

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7 months ago

Large and spacious. Waiting patiently for the next designer collaboration. A great location in Manhattan NYC.

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4 years ago

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7 years ago

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2 years ago

Nice store, three levels, very clean and well organized. The few times I needed help, I found the personnel to be very accomodating.

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6 years ago

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7 years ago

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3 years ago

We like shopping at H&M to look for basics, plus dresses and trousers. Staff is friendly and helpful.

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9 years ago

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Review Highlights - H&M

It's great bc this particular store by Times Square was open late till @ 11:00 pm.

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M.M.LaFleur - Miyako's mood board

M.M.LaFleur

4.4(263 reviews)
0.1 miTheater District, Midtown West

The staff was nice in person but a bit rude and unwilling to help after I made my purchase and ran…read moreinto an issue. Many of the items were missing buttons and they don't come with replacements. The store is quite small and has limited inventory, as well. If anything, it may be worth going in to confirm your sizing, but I'd rather shop at another boutique or online. I ended up having to go through corporate for a resolution for an item that ripped right after I bought it, after this boutique never returned my calls and was unhelpful and curt over the phone when I finally reached them. The experience and quality is H&M, but the pricing is at a premium. While I'll probably buy from MM la fleur again, it won't be at this boutique, which is a shame because it's the closest to my home and work.

I had a work trip run expectedly long and desperately needed some things to wear, without having…read moretime to go to a physical store. MM Lafleur's stuff is overpriced and basic, but I can count on it to fit me well. I ordered $2K of stuff and paid extra for expedited shipping. I just wanted a simple solution and was willing to pay $ for it. Fedex then refused to deliver to my address because I had forgotten the unit number. After waiting 45 minutes on hold with them, I confirmed my name , contact info and the order number, and called from the phone number on the package, but they refused to deliver. (I gave them the correct unit number, or gave them the option of leaving it inside of a locked gate at that address they had access to, but they refused). I contacted MM Lafleur via email hoping they could make it right, but they basically shrugged their shoulders and said 'we've processed your refund, you should have your money back in 7-10 days.' They claimed that Fedex said I refused the package, which couldn't be farther from the truth. I'm going to be working all weekend and don't have the time to go on a shopping trip. I would happily go to a Fedex location to pick it up, happily arrange to be outside the front address when it's delivered. Insult to injury, they said -- 'please update your address so this doesn't happen with future orders.' Sometimes people make mistakes with addresses, I've never had a Company refuse to contact the carrier to make an update. Just laziness with a side of "not my problem" attitude. It didn't seem like MM's customer service bothered to read my email and wasn't interested in engaging. (Maybe they're using AI instead of employees, who knows). Maybe their reps are paid based on how quickly they "resolve" cases. I know I shouldn't be shocked by crappy customer service, but I've had better experiences with Spirit Airlines. MM LaFleur -- do better.

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M.M.LaFleur - Open space for presentations

Open space for presentations

M.M.LaFleur - Fitting room

Fitting room

M.M.LaFleur

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Alice + Olivia - Checking out their very first brick and mortar

Alice + Olivia

2.4(51 reviews)
0.2 miMidtown West
$$$

Since AO charges $10 for mailed return, I went to this store instead that's close to my work. The…read morestore is very nice, has some wonderful clothing. But not as versatile as their website that has far more items and products on sale. I was greeted by a very friendly associate. She proceeded my return within a minute. I walked around the door little bit. They have some lovely fitting room. This a good store for people to see and try AO's amazing designs and clothes.

I shopped with my daughter in the Highland Park; Dallas, Texas location when I was visiting her…read morefrom out of town. When we were in the store we had very good service. We made a significant purchase. ($3.000) The very next day many of the items purchased went on sale. I was notified of the sale via emails direct from Alice & Olivia. Sadly, I left town and could not assist with the adjustment. I asked my daughter to return to the store for an adjustment since it was less than 12 hours since our initial purchase. She went to the store for an adjustment with her receipt. The store manager, Danni gave my daughter the run around regarding her adjustment. She was told she needed the receipt and the clothing. My daughter had to return to the store again with the receipt and clothing in hand the next day. Danni gave her the run around again. She did not want to honor the adjustment but finally did. I had to call and speak with Danni on the phone to make this happen. Danni said she was following store policy. I googled the store adjustment policy and it lists a 7 day adjustment policy. The adjustments we were requesting was day # 2 & # 3 after the sale. The worst part about this whole experience is my daughter is physically handicapped. She had to make two additional trips to the store for an adjustment. As a mother of a handicapped daughter, this shocked me at how insensitive Danni handled the entire situation. Danni can see my daughter is physically handicapped! If the adjustment return policy is to have the receipt and clothing in hand it should be listed on the A &O website. It is not. I feel Danni needs sensitivity training. She could have handled the adjustment request much differently especially seeing my daughter is handicapped. This will be the last time I purchase anything from this location. The purchase which was a good experience turned into an awful one.

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Alice + Olivia
Alice + Olivia
Alice + Olivia - Checking out their very first brick and mortar

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Checking out their very first brick and mortar

H&M - menscloth - Updated May 2026

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