Bought one of their jackys. Love it. Definitely so perfect. Would return, me that is. Not the jacket, that of which I will wear again. Recs and lolzsies! read more

Great flagship store! We loved that they were already decorated for Christmas. The first floor had many of the signature bags and accessories along with a really cool T-Rex. You can take the stairs to floors 2 and 3 or ride the glass elevator. Floor two has a customization table where you can personalize your items and it looked like attendants were available to help. The third floor had clothing and other, nicer jewelry. Service was friendly, helpful and not pushy. We bought a gift for our daughter and will bring her back when we return to The City for Christmas. read more

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Not very knowledgeable, in the world of purses, bags, pocketbooks , or what have you. But I know my wife needed a work bag and her birthday was coming up. So I came to COACH on 5th Ave. This location is busy; with people and products. Navigating the inventory here is not easy. Luckily I ran into Gianni. He was a great help and found exactly what I was looking for. The Empire 40. While he took great care in wrapping it up, I explored the rest of the store. The upstairs is almost like a workshop, where you can customize your purchase. They even have some cool stuff for men. My wife loved the bag, and used it right away. She even added her own charms to really make it her own. Special thanks to Courtney , for her in store help . I'm sure we will be back. Although COACH is associated with "high-end", the price of their products is reasonable. Considering the quality of what you are getting. read more

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Visiting the coach store on fifth Avenue was one of the highlights of our trip to New York City. Not only do they have a beautiful selection of flawless bags, the staff was so helpful, knowledgeable and genuinely made the experience pleasurable. If for nothing else, I would highly recommend the store to shop around and see all that they have they offer. The ambience is truly something that is unique and special. read more

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Was doing some 5th Ave shopping, needing some flats for an upcoming conference. I used to own some coach flats, so I figured I would pop in and see what they have. I was able to purchase a pair of clogs and some slides. I also wandered around and found a coach shirt. The store was huge - at least 3 floors. Jeanna (Gina) was an amazing help and was able to get me in and out with pressure-less sales. Would definitely come back when I'm town again! read more

Coach - Accessories Near Me - New York, New York

Great store, great staff, awesome service. They had multiple floors with every item you could be looking for. The engraving station is AMAZING. The prices are to be expected for coach, but if you're thinking of getting a bag anyway going to this location turns it into a whole experience for no extra money. read more

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I love this Coach store salespeople were friendly & inviting. I bought a few items b4 Thanksgiving & Black Friday. Plus my Birthday was also coming up a week after Thanksgiving so why not? There's even a place u can customize ur handbag on the 2nd floor near the Men's section. I liked the Ambiance of this store. read more

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I was in NYC last weekend and my first stop was the Coach store. I loved it! Everyone was so friendly, welcoming, and explained where things were since there's 3 floors. The dinosaur made from purses was the coolest thing ever. I plan to come back and make a custom purse where you can choose the leathers, colors, hardware, tags, etc... The prices start at $425.00. They also had a ReLoved section, nice items but way out of my budget (one purse was $4,550). Anyway if you ever get chance check it out and ask for Gina, she was the best! read more

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I am usually the one buying a Coach bag as a gift for my daughter or daughter in law. I give them for the holidays or special birthdays. I love Coach and my Coach bag has been fabulous to me for the last 4 years. But, it was time for a new one. I was in Macy's and saw "The Carly" bag..my heart skipped a beat and I tried the bag on. It fit perfectly. I loved this bag. The supple leather, the beautiful black color, and the fine workmanship. But, the price was too high and I left without the bag. But, since I am a Coach devotee and I saw it online. It was on sale. I called but I found out that it was only on sale in the grey color. : ( Have no fear, the nice and professional saleslady offered me 20 percent off. Well, deal done. Coach bags are not cheap, but they wear like iron and are absolutely beautiful and timeless. My bag arrived quickly. It was overnighted and packed with exquisite care. It has its own cover and was packed from end to end in protective coverings. I am so happy. I appreciate the professionalism and kindness that I received from Coach and their employees. Thank you, Coach. read more

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Wow! Biggest Coach store in the world!! The staff members were friendly. Our service was quick and easy. They were able to answer all our questions. There is a large selection of products at this store!! Men's, women's, kids.. so much! Shoes, jewelry, perfume! Prices are fair! There's surprisingly some cheap stuff at Coach as well, you just got to ask. We got earrings for $45. I'm leaving 4 stores because I wasn't totally blown away.. I've been to other coach stores and I feel very VIP there. I'm also sad that one pair of earrings was missing the little paper they go on.. instead they were put into a little bag. Kinda sad since the reason to go to a coach store is for good quality and a top notch experience. read more

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It was a great experience. My only complaint is there isn't a coat check. It was raining and freezing out, I wanted to spend time looking at everything in each floor without hauling my large coat through the store. This would just add to the luxury experience. read more

One of the employee's named Fatim was extremely helpful and polite BUT!!!! While my cousin had in her hand, a purse which happened to be the last of that purse , Fatim deliberately asked her to hand over the purse to let another customer look at it . Confused, my cousin waited for the purse to be handed back, however the lady ended up making the purchase leaving my cousin without the opportunity to purchase the bag herself. Hold on to what you want to purchase !!! read more

I walked into the store and walked right out. Employees were too busy chatting and one other one just stood there and smirked didn't offer a hello or ask if help was needed. It also wasn't that busy for a Monday night. The store didn't have great inventory either. read more

My wife got stuck I. The elevator and jammed her finger some how trying to get out. I followed up with the store managers Joey, David, Amanda and Mr. Gonzalez. They sent us a card saying they are sorry and a wine coozy. I asked to exchange the gift they sent and was told by Mr Gonzales that it can't be exchanged and was told that my wife was not stuck that long anyway. I sent my wife's doctor report to coach and requested there company incident report. I have not gotten a email confirmation back and feel like they are avoiding me. Poor customer service and follow up by the management. read more

I give a shit where you take a shit... Stepped into the bathroom oasis at this place, and the decor was modern and clean, though it had all the excitement of beige paint. One large, private bathroom felt like I had my own VIP restroom. The custom soap made me feel like a handwashing maestro, and there was only one monogrammed paper towel - or perhaps it was a napkin - that I treated like it was the last one on Earth. I dried my hands with such elegance, I almost expected a round of applause. Bonus points for putting the toilet paper roll on correctly - it's the little things that make a bathroom feel like a five-star spa experience! read more

Coach - When your bathroom has a side table, lamp, and a book - every trip to the throne deserves a touch of literary drama and proper lighting! - Accessories Near Me - New York, New York

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The gentleman that helped me pick out my purse was very kind he was very knowledgeable too, he showed me charms and how to customize my purse! However the girl who did the embroidery seemed very annoyed with me. Maybe she had a bad day but it was my first time there, I was excited but she just seemed like she didn't not want to be there. read more

Coach Store on Fifth Avenue is the Flagship of all Coach Stores to me. I feel like I spend at least a half hour every time I visit. Sometimes I ask questions and I find the employees friendly, knowledgeable and eager to please. I'm always greeted with a smile when I enter. I've reviewed this store and taken photos but for some reason they're missing. Coach New York is an American luxury design house specializing in handbags, luggage, and accessories, where else would they strategically place their beautiful store but on Fifth Avenue. The price is worth it for the quality merchandise in my opinion. I've always preferred the vintage styles. The leather accessories and bags I've owned never wear out. I like the look of the original designs especially black leather bags and accessories. I have a change purse and a wrist bag both are beautiful black leather. The bag with the wrist strap is my favorite soft leather. I have a bag I purchased they call a bucket style bag. It's also plain black leather. There's two inside zipper pockets and comfortable shoulder straps. I've never had a problem with anything I own. I will add that Coach was founded in 1941 as a family-run workshop in a loft on 34th Street in Manhattan. They began with six leather-workers who made wallets and billfolds by hand. If you get a chance visit this store. It's an experience you won't forget. read more

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Service is always impeccable and is my go to store. Taylor and all the staff is amazing

Walked in the store, stood inside waiting for 10 minutes and not one person came up to ask me if I need help. Asked an associate where the charms were and all I got was a point in the direction. Say less! I won't spend my money here :-) read more

I purchased new bag at July 3, but the seller gave me wrong one which is cover with plastic bag. When I went back home I found it's not the bag I asked for. I lived in NJ, I can't run to New York every day. I went to return the bag on July 13. The manager (man with short hair)is being very discriminating. They don't let me exchange the bag, they said it's not no the receipt one, the bag it's different value. I said it is not my fault. It's your staff fault. They are being very rude. I will complain until I get results!! read more

Coach - The wrong bag seller give me - Accessories Near Me - New York, New York

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I just want to check if they have new stuff in the store yet plus I want to see some bag with my own eyes. The service is very friendly and professional. Everyone super helpful and try to give as much as information as they can for the future items that coming. This flagship store never made me disappointed. They always have good display and pieces of art. read more

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Either you love Coach products or not. If you do, this Coach store has an absolutely great showcase and customer service that are superb. The moment you walk in and until you leave their customer service are phenomenal; they make sure all your needs are identified and are respectful and go beyond. Would like to mention Coach staff: Zach, Julian and Luis; who assisted me; thank you.. They also have a workshop on site for repairs or can ship it out if needed. More importantly they can custom/personalize monogramming your Coach!! Thank you Luis!!!! read more

Largest Coach store in the world. Of course everything is big in NYC. Has three floors in a 20,000 square foot setting. This store perhaps has the largest men's collection ever. read more

I had such a nice time at this store and all I bought were these two tags! I think that really shows how well-trained the staff is! Kyle was so lovely to work with, and he didn't rush me at all to pick out which tags and colors and stamps I wanted. I definitely recommend him as a sales associate if you're in! The staff monogramming was really nice as well, making sure my tags looked good, even though it was a bit busy. They were all really welcoming. If you're getting a monogram though, just make sure you do it when you're not in a rush so you can get a nice finish! Thanks for a lovely time, Kyle and team! read more

Coach - The limited edition NYC stamp! - Accessories Near Me - New York, New York

While I don't normally review retail stores and even less often review chains, this was just a cool store, with great salespeople and doing cool stuff--chiefly marketing to nerds. My wife and I walked in mostly because it was next to the Stuart Weizmann store and we were window shopping on 5th ave, but we saw the NASA purse in the window and had to walk in. Then, standing in the middle of the store was a giant Tyrannosaurus Rex all made from coach bags. Cool! Looking around, there were more NASA logo bags and even a mini solar system model in the doorway. Sure, it didn't bear any resemblance to how an actual solar system would work, but still cool. Beyond that, we had an amazingly helpful salesperson who took the time to make sure w saw all the different stuff and picked the bag that we liked this most. Honestly, it's one of the most satisfying retail experiences I've had of late. Please note: marketing to geeks works. read more

Coach - Coachasaurus rex. - Accessories Near Me - New York, New York

Discriminated against...went into store to do trade in reloved program where I was trying to trade in my gently used bags. I was accused of bringing in fake bags even though I told them I purchased online at Coach.com and had proof of purchase. read more

Not a huge fan of Coach's latest styles, but I think that's a little unfair to write about since that changes seasonally, and that has nothing to do with this specific store. This store is so cute! It's 3 stories tall, all the associates are so friendly. They do custom monogramming, I think they actually do repairs in-store also (never seen that in a Coach store before). The store is beautiful, and the elevator floor has a beautiful mosaic title decoration displaying the store's name. I didn't intend to buy anything, but I made it a point to enter anyway and at least give myself a walking tour of the store, and I'm glad I did. read more

Coach - Beautiful elevator floor - Accessories Near Me - New York, New York

The Coach House on Manhattan's Fifth Avenue is an awesome experience. Beautiful displays & decor, a large selection of merchandise, welcoming & knowledgeable staff, a workshop with leather artisans and a Made-to-Order Rogue bag section are all included in this vibrant 3-story location. The Coach House is a fantastic representation of and reinforces my enthusiasm for the brand. I look forward to returning when I'm in the city to shop and enjoy. read more

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I visited the store this week not knowing it opened very, very recently. 2 weeks ago? My friends & a cousin are huge fans of the brand. I love the three story space. Best of all, the staff. Standouts include Tony on street level with accessories, JP on the second floor with menswear & Corey in the monogramming workshop. Eli was also visiting from the Columbus Circle location. read more

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I am so impressed with my recent visit at coach. The staffs went above and beyond for me. I came her to repair my zipper which only took 15 mins and I ended up getting a really nice mammogram for my bag :) Thanks to Luis, the senior craftsmen for helping me! Highly recommended! read more

Awesome coach store...Note this is not a regular coach store, they can make designer stuff here too!! They have a lot of variety and the sculpture in the main lobby is great, if you like coach stop here!!!! read more

Worst Coach store in Manhattan and possibly entire NYC area. They accused my item of being an "outlet item" or "fake item" several times before honoring my warranty. Non-existent customer service and an overall lack of care. This place is nothing but a tourist trap for people coming in from out of town. Newsflash: If you don't carry the item or haven't carried it, it can still exist. read more

Beautiful, huge Global Flagship! Attentive, friendly, knowledgeable and smiling staff! read more

Coach - Accessories Near Me - New York, New York

I love Coach bags. I've had the same one for 20 years really and finally need a new one. I have wore it to death! So I have been purchasing online and each bag I get hasn't been a good fit for me. Either my Coach wallet doesn't fit or the stripes don't match my everyday outfits, etc. This is not the reason for my low rating! The bags are all gorgeous and I love them all, just need to find the perfect fit. So I've been to this Coach store three times over returning and I am consistently treated like a second class customer by Kimberly. It's not my imagination since I have felt it too many times. Elizabeth said to me, "Kimberly will take of you." and I am saying to myself, no she won't because for some reason she needs to treat me subpar ever time. So a minute later Elizabeth saw that I wasn't being helped. Kimberly had her back to me once again pretending she had more important things to do. Elizabeth said she'd take me. I said to Elizabeth, it's like this every time I am here. Elizabeth said, it's the holidays making an excuse for the behavior. Next Coach bag should be good since I bought something generic this time, but why should I feel second class every time I am in this store? read more

This store is really nice. You can customize your bags and make them your own. Multiple employees offer to help! They stuck right by us and shopped the entire store with us. Great service! I think they were on commission.. We also asked about other stores and they were really helpful too. Clean restrooms and cold water while you shop! read more

Had a really good experience here recently. Stopped in here to get a purse for the girlfriend and they were doing a mother's day special. I was texting her photos of different styles before making a purchase which took a while as she was back home and at work. The salesperson Bianca was super patient and helpful offering different choices until we zeroed in on the right one.They even did a free monogram tag for it which was done while I waited. Good service here, liked the Coach-a-suarus on the show floor. read more

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Bought a pair of sandals and the strap broke the second time I wore them. Did not have my receipt so Coach does not stand by the product. The "customer service" at the store was full of attitude. This is not a luxury brand. read more

This Coach seriously made my day! The staff was an absolute treat they were all so nice a great team vibe all around. I wasn't in the market for a new bag but the dinosaur in the front caught my eye. I hate going into a store and not purchasing, I know conversion is huge in retail and never want to make a store have a bad day. I didn't feel any pressure to buy something right then but I have to say when I do buy my next Coach bag I will be making the trip to this store. Can not speak highly enough about this staff what ever Coach is doing keep doing it because it's hard to make clients want to come back. I not only want to come back, I can't wait to come back!!! read more

Shopping can be fun! Coach did a great job of hiring enthusiastic employees to work at their flashy story on Fifth Avenue in NYC. The leather workers speak to each other in Italian while they are customizing various Coach products with initials, emoticons, etc. The prices are high as you would expect for a flagship store on Fifth Avenue, and the shopping experience is delightful. read more

Very impressed. Super nice staff willing to go the extra mile for you. They really make you feel special. The only thing I didn't like was that the rep kept trying to push me to personalize the bag I had just purchased because they were running a promotion. But after saying no three times she gave up on trying to up sell me. read more