I just had a phenomenal shopping experience. I had the complete attention of Ashley, a senior sales associate. She helped me with expert suggestions and color matching. Since the items needed to be ordered, she supervised my transaction at the sales counter. WOW! To make things even better, Alex, the store manager, made sure that I was satisfied and pleased with every aspect of my store experience. I'm in retail, so I realize how EXCEPTIONAL this treatment is. Ashley even provided her store contact information, and invited me to come back and shop with her. I WILL do this, based on the wonderful experience. PS, do not miss the café. The pastry and shaken espresso were A++ read more

If I could give this place a 3.5 I would, and mostly because of the help I received from Anna. I came here in need a few pieces and by luck happened to ask Anna for help and about the personal shopper option. She was extremely friendly and quick to help me pull pieces that fit my body type as well as give recommendations on styling. I left the store super satisfied with my pieces and Anna and the team that was helping her were all super friendly. This location in general feels a bit calmer than other Artzia's in the city so I do tend to have more luck here. There's an array of items that feel like they can fit a multitude of body types and age ranges which I also dont always see in different locations. It was a bit difficult finding someone that could actually take a second to help me find what I was looking for, rather than just point me in different directions (i.e the first person I asked). That is why I'm so happy I ran into Anna because without her I Iikely would have just left the store. The pieces Anna helped me find were also more on the staple/higher quality side so I do feel like they'll last a bit longer, and more justified on the price point. Overall I felt really satisfied with my experience and the value of my purchase. However, I know that was primarily driven by the help I received and if I hadn't, then it'd likely be a very different story. read more

I visited the massive Aritzia flagship in Midtown West (5th Ave) with my college daughter. The store is absolutely stunning and huge, but because of the size, the service felt a bit disorganized at first. I was on the hunt for a small Super Puff jacket. I kept being told the staff was looking for it, but after a long wait, they brought me an XS, which obviously didn't fit. I honestly started to feel like we were being ignored, and I was just expressing my frustration to my daughter when a manager named Helen overheard us. Helen was a total gem. She stepped in immediately to take care of us and completely changed the vibe of our shopping trip. She was so kind and even treated us to two drinks at the A-OK Cafe inside the store while we finished up. I ended up ordering the jacket online when I got home a few days later--it'll arrive in a few weeks, which is just fine by me. One thing I love about Aritzia is that the clothes are versatile enough to work for my college-aged daughter or myself! If you go, the store is beautiful to walk through, but if you run into any trouble, look for Helen. She knows how to provide true customer service! And I am serious about that. read more

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I think this is one of the best Aritzia's in the city. Staff is almost always helpful and friendly, compared to other locations. Also feel like they usually have better options out on the floor, compared to the other locations. I know this location's layout a bit better than others so I can navigate it myself but whenever I need help, I hardly ever feel like I am being a burden. Their A-Ok cafe is really good! Wanted a suggestion & was recommended the Banana Matcha and it was soooo yum! read more

Aritzia - Women's Clothing Near Me - New York, New York

my package was stolen and Aritzia, a billion dollar corporation, refuses to replace the stolen items or refund me. shame on them. The quality has plummeted with every single item being made from PLASTIC and not cotton... for those prices? are you kidding me? No replacement for my stolen expensive items that are made with low quality plastic? My whole wardrobe is Aritzia. what a slap in the face. I will never purchase another Aritzia item again and I tell every person I can and warn them about Aritzia the Scam. read more

I stopped by the café at the top of the Aritzia store on 5th Ave just to take a quick break, and it turned into such a lovely experience. The space is beautifully designed--bright, clean, and the perfect spot to relax after shopping and walking for over 10 miles in the city, The staff was incredibly friendly and attentive, making me feel welcome right away. Everything looked thoughtfully curated. I ordered a fresh brewed coffee that tasted great! Overall, my experience was amazing. It's such a hidden gem and the perfect addition to the store. I highly recommend stopping by if you're in the area--you won't be disappointed! read more

Their customers skew younger but as an older woman I can always find some wonderful clothes. The service is outstanding. The prices not inexpensive but reasonable with good value and quality. I've been a customer since they opened. I'm glad we have them. read more

The return policy is the worst out of all retailers. They give you a gift card if your return item was on sale. Any item 50 percent off or more is final sale. What if it doesn't fit? Then you are s@@@ out of luck. The worst return policy. read more

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Was invited here for a fun first look event in the new location. Scenic, spacious for Manhattan cafe area overlooking Rockefeller Center. Beverages at the A-OK cafe included matcha and espresso beverages along with soft serve. Helpful staff members were there to assist at every point. This location is larger than the SoHo and Flatiron store with three different levels. When I went, my size was mostly in stock which was great. Ended up purchasing a reasonably priced pair of leather gloves. The only gripe I have with Aritzia is the lack of mirrors inside the changing rooms, but that's their thing so come with a friend to give you the real. The employees also have great suggestions and are super stylish. read more

Aritzia - Salted Pistachio Matcha - Women's Clothing Near Me - New York, New York

Absolute worst location, never come here. I bought a coat that literally broke and they refused to return it bc it was one week outside of the 30days. Hello the clothes should last more than a damn month. Terrible service terrible quality. Last time I come to this ridiculous location. read more

Rude employees- talked to the manager Alice- condescending and dismissive. I always make a mistake by buying from this brand, and then I encounter an employee again and I'm like why did I even purchase something. Can't believe a store manager doesn't even have customer service experience let alone a regular employee. Even if something is store policy, there's a way to treat a customer and people in general. But they probably won't do anything about this so cheers! read more

Crazy policy to not accept items bought on Black Friday and only offer store credit. I brought an item a day after purchasing with all tags intact just to be told I can only get a store credit. This was not verbally explained at the time of purchase. Only a small line at the bottom of receipt read more

I rarely leave reviews but I was blatantly discriminated and disrespected at the cafe located at 608 5th Ave, NYC, on December 21, 2025 around 6pm. My boyfriend and I went to the Aritzia cafe and ordered two hot chocolates. As we were leaving, I asked the lady I ordered from to use their restroom. The lady told me that they did not have a restroom and that I could go across the street to Sak's to use theirs. However, 10 mins prior, a Caucasian man, also a cafe customer, asked to use their restroom and the order taker asked another cafe employee to escort him to the restroom. When my boyfriend brought up the fact that the previous customer was escorted prior to us, another cafe employee chimed in and said there is a long line at the restroom. How very convenient it went from no restroom one minute to the restroom having a long line, the next minute. She did not even offer us the choice to go and wait on line. My boyfriend and I ended walking over to their rest room ourselves and there were only three customers waiting. This was downright, straight up discrimination, as I am Asian and the other customer was White. I hope this is not a policy that Aritzia condones and they educate their employees on how to be human and treat people with respect, no matter what their race is! read more

I had to stand on a long line to pick up my online order. What's the point of ordering online if I have to now stand on the line to pick it up? I've NEVER experienced this before. read more

I placed and in store pick up of a coat for my daughter online. I advised the person who gave me the coat that if it doesn't fit, I will bring it back for an exchange . I went back to the store a couple of hours later, as soon as I walked in, and an associate greeted me. She asked if I was making a return, and I said yes she grabbed the bag and said I'd meet you upstairs, behind the register. I was shocked when she grabbed the bag and said it would be behind the register instead of asking me if I wanted her to do that. As I went to the second floor, I looked for what I wanted to exchange, and she immediately spotted me and said, "Your bag is behind the register." I said, "Okay," and then noticed her talking to three other associates and looking at me. I went to the register and was relieved to see that it was the same person from earlier in the day when I picked up the order. I told him about my experience and how I didn't like it at all that one my bag was grabbed from me at the entrance and that the associates were talking about me. Although he offered me a discount on my purchase, I declined because that's not what I went there for. I won't be shopping here again. As this has never happened to me at any other store before. read more

Great store. Employees so helpful and friendly. They found everything we needed and helped with ordering things that were out of stock in store. There are two big floors so the variety of items is vast. The dressing rooms were spacious. read more

Aritzia - Women's Clothing Near Me - New York, New York

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I have make couples of visit to the store in downtown Toronto during my five days visit in Toronto. The staff there are super nice and helpful. This is why I would like to visit NY store when I am back. read more

The sales assistants are nice enough but the quality of merchandise is just ok. And the return policy is absolutely INSANE. Bought a coat on black friday that is too big, the size down is too small, and because of the black friday deal (It's no longer even on sale) I can't return for a refund. Just won't ever shop here again. read more

Was the only person in line with my stuff behind the counter while waiting for the person in front of me to finish checking out with the one cashier open. This other girl comes up behind me with another customer and rings her up at a different register as if I wasn't already waiting in line first? And then that same girl rings me up (not sure why the first cashier I was waiting for was taking so long), no apologies for me being skipped, lol nothing. Am I not as valuable of a customer just because I wasn't your "sale"? For the amount of complaints about rude employees that aritzia gets, they don't seem to care anyway read more

Zero stars if possible because I got physically hurt in this store by an employee. For context: every time I go to this specific location, the workers treat everyone like absolute crap. The only reason I would go to this location is because it's the closest storefront in the area I live in. I will never be returning to this location again after my last experience (posted below). I would gladly rather commute 40 min down to the SoHo location if that means I never have to deal with the abuse from this location ever again. The last time I went in there to return an item, they gaslit me into thinking the item wasn't eligible for return, when in fact it absolutely was. Then icing on top of the cake was when I was leaving the store, an employee carrying a bunch of hangers ran directly into me and the top metal piece of the hangers ended up piercing my stomach. She didn't apologize, but instead ROLLED HER EYES. This was actually pretty painful, and I noticed the skin on my stomach was slightly torn afterwards. read more

I've come here 2x in the last week and found all the girls I interacted with here to be very nice. The clothes are wildly expensive but there are some things that I love, like their super soft cozy hoodies. Both visits I was treated well, taken to the fitting room without a problem and rung up pretty quickly. My first visit it was raining and I looked like a drowned rat, and the staff was still very kind. My second visit I came from work and the staff was equally friendly so how they treat you isn't based on how you're dressed like other reviews suggest. I would definitely come again. read more

Honestly super disgusted by my experience at this location today. Typically I go to the Soho location where I am greeted with kindness and amazing customer service. However, I decided to head to this location with some friends and left feeling beyond offended. While browsing around, I held two hoodies around my arm, clearly intended to purchase. I wasn't done shopping so I continued to browse around when out of nowhere a sales associate stood behind me and said "Oh are you trying those on". I looked back and responded, "No I'm okay, thank you". I was nowhere near the fitting room and was clearly in the middle of browsing through the selection so this was odd. She continued and said "Just so you know those are final sale" and I nodded and said thank you again. I continued to try browsing but she remained behind me and this time said "I can keep your items behind the register". I looked back offended and said no. This time I walked away. As someone working in retail, this is a tactic that employees are trained to use when in suspicion of a thief. Although I was offended, I tried to continue shopping but felt annoyed at the lady who continued to follow my friends and I while we browsed. I walked around the store with a bag that couldn't even fit a water bottle, where would I possibly put two size large hoodies? I put the items back and left because I was honestly disappointed and disgusted at that point. Save yourself the trip, they don't value their customers unless you fit the standard for the brand. They held the highest respect and customer service towards certain customers but to my friends and I, all ethnic people, we received the opposite. The Soho location is better anyway, head there instead. read more

Aritzia is one of the stores that I stopped in on 5th ave while I was in New York. I felt the store was pretty organized and has a pretty good layout. If you aren't sure you could just browse first and look around. After that see what colors you also are wanting to buy and go from there. If you still need help an associate will help you, just ask for it and they seriously can guide you to the right thing that your looking for. This store also has a pretty large fitting room and if your boyfriend, husband is here there are places they could sit in. The store is pretty friendly and if you have some money to spend you could totally come here and get quite a bit of clothes/outfits from all different styles. Tip- plenty of nice business jackets and they now even have exercise outfits too! read more

Cute clothes. Excellent vibe. Always busy and I wish the sale section followed what was online in the sale section.

AJ is a horrible employee and should be fired !!! Everyone else was terrific. I got welcomed by Caitlyn on her 2nd day and she was so friendly and asked me what I was looking for and everything. I go into try on clothes and AJ dismisses me as the "fat" girl and completely ignores me the entire time! I Asked for a size 2 different times to her and another woman.,. I'm ignored and hear her say "oh Callie is in there I don't think she's buying anything don't worry about her"!!!! I come out of dressing room and she's just trying on clothes and singing to a song goofing off! This girl doesn't have a work ethic and is RUDE! I've never been so disrespected in my life! Never coming here again read more

Although it is pricey, the wonderful customer service and the quality clothing made up for it. Definitely my favorite store with a variety of styles. read more

I just wanted to say their staff was INCREDIBLY welcoming and helpful when we were there today browsing.

They are so nice here! I'm obsessed with Aritzia- if you walk in and let them know what you are looking for they will be your mini personal shoppers. It's so nice because they know the store way better than you do. It's two floors. It's on 5th ave. read more

Aritzia - Women's Clothing Near Me - New York, New York

Spend your hard earned money elsewhere and save yourself the frustrations of ever trying to return anything at this establishment. Honestly, they make it almost impossible to return anything at this store and they trap you by forcing you to take store credit so your money will always be locked in at Aritzia. Don't waste your time or money. The customer service is just as bad, and there are far too many rules for returns you've made in store, but bought the item on a discount. There are also rules for returns you've made online. And separate rules for price adjustments (which are never honored). All in all, you will never see your money again, the only way you'll see it is in store credit. It pains me when I encounter dishonest establishments such as Aritzia. Well, it's safe to say you will never catch me at this establishment ever again. read more

Everyone who works here is SO nice! (Maybe it's a Canadian thing?) I've never bought anything from Aritzia before but needed a formal coat for a wedding and they had some cute options. Spacious and lots of selection like most stores on 5th. A little spendy but quality better than many places w similar price points, imho. I grabbed a few options off the rack, and anytime I had more than 3 items on my arm, someone would come by to help me with them and put them in a fitting room. Really cool and helpful. Once I was trying stuff on, they were great about getting me sizes and checking in but not lurking outside the room as I changed (which I hate!) Attentive but not hovering - now, that is an art! Plus, found a beautiful coat. Yay! read more

Honestly I should rat on the girls there that much because it's how every Aritzia is, so it's clearly the company culture's fault. Staff was gossiping about their own coworkers in mean ways/ talking about their sex lives while im in the dressing area with them using that God awful "communal mirror" to try to see if the pants fit. I wait patiently for one of the 5 of them to come over and help me decided if it's the right fit. Finally after 2 minutes one of them looks at me "oh do you need something?" Which is so weird because when I was shopping around, the girls were HOUNDING me to get into a fitting room. Overall the girls there are not very nice or helpful and are honestly incompetent when it comes to doing anything besides a basic transaction. Took 3 girls to figure out how to process my return LOL read more

Sales lead or whatever she is "helped" me. She was obnoxious and rude. Snotty girl, bad for the brand.

Staff here is a joke. Pushy and arrogant. I feel like being in the mean girl show here. Come on, your clothes are just basic quality with overprice tags that would go on sale a lot. Don't give me your shitty attitude read more

I found a new favorite clothing store! I found a new favorite clothing store! I found a new favorite clothing store! Okee, instead of just repeating that 100 times, I'll tell you a bit more. I don't like shopping for clothes. I like having nice clothes, and feeling good when I wear nice clothes, but the actual process of hunting them down? Not so much. So I'm pretty excited when I discover a store where I *enjoy* browsing and try things on, *and* come away with items that fit well and I can't wait to wear. Aritzia had some just-trendy-enough, versatile, and pretty things. I went all out and bought some skinny black pants that I can wear to work or to go out, a sheer black long-sleeve tee with a lovely feminine silhouette, two cute wool hats (now that I have short hairs, I need protection in the winter!), a soft gray jersey scarf, and... wait for it... a wool winter coat (which they didn't have in my size, so they ordered it from another location, and I'm picking it up today). ---Anyone who knows how much I hate winter coats will appreciate that. All of it was on sale. Otherwise, the goods here are a bit pricey, but so far I'm thinking they might be worth it. Mostly helpful and nice sales people. Aritzia has a store in Soho, and this is their second to open in Manhattan. I believe they're originally Canada-based. They have stores in other US cities, too, as well as New Jersey. TYC2 read more

Aritzia - Women's Clothing Near Me - New York, New York

There was a bad shirt and it isn't inclusive. Bad clothing and dirty place with very bad customer service.

Clothing is chic, well-made, and it is possible to obtain decently-priced, cute items if you catch them during a good sale. Employees were friendly and greeted me throughout the store. One girl was so attentive as I studied a purse and she gave me recommendations on other items that would match. Sweet of her. This is a store definitely for someone in touch with their inner fashionista. There are very interesting designs and cuts here. Some pieces are classic, while others are more creative. Worth a browse if you're walking down this way. read more

amazing as usual. everyone's always so awesome and nice. When i had issues with my online order, and even support stuff online were helpful and sweet, and fixed it all for me. definitely staying a loyal customer. i've brought loads of friends to aritzia, and convinced them that it's totally worth it! i have never disliked anything i got from them. and the sales girls are awesome they pick the best stuff and help me find things i didn't even consider because i thought it wouldn't flatter me! read more

I love this store, particularly their leggings (TNA brand). I usually buy mine from Victoria's but the leggings here are more comfortable, especially around the waist. They come in different colors other than black. The ones I bought were $22! what a great deal! The staff is friendly and helpful, even letting me use the staff bathroom so I could wear my new leggings out. The bottom floor has sale clothes. They have very comfortable sweaters, sweatshirts, and t-shirts. But they also have an extensive collection of work clothes. I will definitely be returning soon for another shopping spree! read more

Aritzia - Women's Clothing Near Me - New York, New York

What a great deal for Aritzia: they offer 10% discount and then the sale is final, no returns no store credit and definitely no cash. Even when you buy full price items you can get refund only at the store + for only 10 days!!! Never again!!! read more

This is my favorite Aritzia location in Manhattan. It's a little less hectic and chaotic than other locations. I'm also a big fan of the layout and lighting at this specific location. The staff at the store is incredibly helpful and also provide helpful tips and style suggestions. The staff are very attentive. They also tend to sometimes keep inventory in the back if you prefer to purchase something fresh that hasn't been tried on by tons of people. I wish they had more sales but when they do, the stores tend to get more crazy and the staff seems a bit more stressed out. It's also hard to find sizes then. But the savings, prices and deals are usually worth it. This Aritzia location has big spacious fitting rooms but one word of caution - most don't have mirrors so you have to step out after trying and use the big communal mirrors. They're still in the fitting room area but not in your individual fitting room. Depends on your own comfort level. The stylists can give you advice once you're out so that's a pro. All in all, I love this store and their chic, stylish, polished and minimalistic styles! If you're close to Central Park or midtown east, definitely stop by for some great styles! read more