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Cockpit USA

3.9 (43 reviews)
Open 10:00 am - 5:00 pm
Updated 2 months ago

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After

I am so impressed by the service I received. I sent an old bomber jacket to have lining, pockets and ribbing repaired. Rose called to update me on their progress and to answer questions. My husband has owned this jacket for 38 years. I asked that they not refurbish the leather as it is nostalgic. They have exceeded my expectations and my husband is so happy with his "surprise"-he wears his jacket daily so he knew something was up. Thank you!

Cockpit
Christophe D.

This is THE store to get a cool leather jacket. Originally they were supplying the pilot since WWII and still do actually. I have 2, one I got 40 years ago and still great. This time I bring my son to get his. It is on the 12 th floor of a business building, a small room full of jacket and WWII artifacts. Back in the 90s they had a store in Soho with e Japanese ME inside. Anyway, if you want a timeless jacket that you will keep all your life, this is the place. Why 1 star less? Then bill me for the bag they offer to include. A bit cheap

Charles V.

Jacky and her staff quite simply are the model for great customer service. They provide platinum level assistance. The quality of the goods sold is exceptional, and a nice variety. Well done Jacky, you have a new lifetime customer.

Womenswear section
Jess W.

The funniest thing about Cockpit USA is what it has displayed inside - you enter off the bustling liveliness of Broadway Ave and are instantly greeted by a huge (you guessed it) cockpit. Before turning around and writing off the store entirely, maneuver passed the arced desk and take a lay of the land. The store is affiliated with the American Airpower Museum, hence the decor. Yes, there are airplanes hanging from the ceiling and Howard Hughes-esque memorabilia tucked into [more...] Read my expanded review at The Boutique of the Week: http://www.theboutiqueoftheweek.com/boutiques/2009/5/25/cockpit-usa.html

I order a jacket they had on a sale and not only do they hold my money for 10 days but they send me some bogus line saying that after an extensive search we can not locate ur jacket....? That is lame in my book.. What did they only make 1 when they went into production?!?! THEY DROPPED THE BALL! Yeah they refunded my money and gave me some BS 10% off code just like you can get from them here on yelp.. They are not men of their words and do not deliver. Do not put the product up for sale if you do not intend on delivering! That is called fraud and or FALSE ADVERTISEMENT. Please be aware of these clowns

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4 months ago

Thee place for military leather jackets! I bought one from 30 years ago and I'm still wearing it! Great people.

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Jacky C.

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10 months ago

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Jacky C.

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5 months ago

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Jacky C.

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1 year ago

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2 years ago

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1 year ago

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1 year ago

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3 years ago

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2 years ago

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2 years ago

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1 year ago

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2 years ago

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2 years ago

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6 years ago

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3 years ago

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7 years ago

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8 years ago

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8 years ago

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4 years ago

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17 years ago

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10 years ago

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14 years ago

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16 years ago

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17 years ago

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18 years ago

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15 years ago

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18 years ago

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12 years ago

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7 years ago

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11 years ago

Amazing clothes, staff and owners. I have a few of their jackets and sweaters very nice high end items.

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10 years ago

Great customer service. Very accommodating. They will order in jackets for you to try on with no commitments or pressure.

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Jacky C.

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12 years ago

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Cockpit USA Reviews in Other Languages

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Review Highlights - Cockpit USA

Just so happens I spoke to Jacky and she said "No Problem" and to ship it to their repair shop.

Mentioned in 4 reviews

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M.M.LaFleur - Miyako's mood board

M.M.LaFleur

4.4(263 reviews)
0.2 miTheater District, Midtown West

The staff was nice in person but a bit rude and unwilling to help after I made my purchase and ran…read moreinto an issue. Many of the items were missing buttons and they don't come with replacements. The store is quite small and has limited inventory, as well. If anything, it may be worth going in to confirm your sizing, but I'd rather shop at another boutique or online. I ended up having to go through corporate for a resolution for an item that ripped right after I bought it, after this boutique never returned my calls and was unhelpful and curt over the phone when I finally reached them. The experience and quality is H&M, but the pricing is at a premium. While I'll probably buy from MM la fleur again, it won't be at this boutique, which is a shame because it's the closest to my home and work.

I had a work trip run expectedly long and desperately needed some things to wear, without having…read moretime to go to a physical store. MM Lafleur's stuff is overpriced and basic, but I can count on it to fit me well. I ordered $2K of stuff and paid extra for expedited shipping. I just wanted a simple solution and was willing to pay $ for it. Fedex then refused to deliver to my address because I had forgotten the unit number. After waiting 45 minutes on hold with them, I confirmed my name , contact info and the order number, and called from the phone number on the package, but they refused to deliver. (I gave them the correct unit number, or gave them the option of leaving it inside of a locked gate at that address they had access to, but they refused). I contacted MM Lafleur via email hoping they could make it right, but they basically shrugged their shoulders and said 'we've processed your refund, you should have your money back in 7-10 days.' They claimed that Fedex said I refused the package, which couldn't be farther from the truth. I'm going to be working all weekend and don't have the time to go on a shopping trip. I would happily go to a Fedex location to pick it up, happily arrange to be outside the front address when it's delivered. Insult to injury, they said -- 'please update your address so this doesn't happen with future orders.' Sometimes people make mistakes with addresses, I've never had a Company refuse to contact the carrier to make an update. Just laziness with a side of "not my problem" attitude. It didn't seem like MM's customer service bothered to read my email and wasn't interested in engaging. (Maybe they're using AI instead of employees, who knows). Maybe their reps are paid based on how quickly they "resolve" cases. I know I shouldn't be shocked by crappy customer service, but I've had better experiences with Spirit Airlines. MM LaFleur -- do better.

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M.M.LaFleur - Open space for presentations

Open space for presentations

M.M.LaFleur - Fitting room

Fitting room

M.M.LaFleur

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Alice + Olivia - Checking out their very first brick and mortar

Alice + Olivia

2.4(51 reviews)
0.1 miMidtown West
$$$

Since AO charges $10 for mailed return, I went to this store instead that's close to my work. The…read morestore is very nice, has some wonderful clothing. But not as versatile as their website that has far more items and products on sale. I was greeted by a very friendly associate. She proceeded my return within a minute. I walked around the door little bit. They have some lovely fitting room. This a good store for people to see and try AO's amazing designs and clothes.

I shopped with my daughter in the Highland Park; Dallas, Texas location when I was visiting her…read morefrom out of town. When we were in the store we had very good service. We made a significant purchase. ($3.000) The very next day many of the items purchased went on sale. I was notified of the sale via emails direct from Alice & Olivia. Sadly, I left town and could not assist with the adjustment. I asked my daughter to return to the store for an adjustment since it was less than 12 hours since our initial purchase. She went to the store for an adjustment with her receipt. The store manager, Danni gave my daughter the run around regarding her adjustment. She was told she needed the receipt and the clothing. My daughter had to return to the store again with the receipt and clothing in hand the next day. Danni gave her the run around again. She did not want to honor the adjustment but finally did. I had to call and speak with Danni on the phone to make this happen. Danni said she was following store policy. I googled the store adjustment policy and it lists a 7 day adjustment policy. The adjustments we were requesting was day # 2 & # 3 after the sale. The worst part about this whole experience is my daughter is physically handicapped. She had to make two additional trips to the store for an adjustment. As a mother of a handicapped daughter, this shocked me at how insensitive Danni handled the entire situation. Danni can see my daughter is physically handicapped! If the adjustment return policy is to have the receipt and clothing in hand it should be listed on the A &O website. It is not. I feel Danni needs sensitivity training. She could have handled the adjustment request much differently especially seeing my daughter is handicapped. This will be the last time I purchase anything from this location. The purchase which was a good experience turned into an awful one.

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Alice + Olivia
Alice + Olivia
Alice + Olivia - Checking out their very first brick and mortar

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Checking out their very first brick and mortar

Cockpit USA - womenscloth - Updated May 2026

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