Horrible customer service. Tried ordering online, like I usually do, but they were having website difficulties. I tried live chat and they couldn't help me, so I had to call and speak with someone. I wasted 1 1/2 hours of my time tried to finalize the order, only to be told that I had to pay $8 for shipping even though I get free shipping. They wanted me to email a screenshot showing the free shipping. Can't they look this info. up under my account. Or, how about giving me $8 for shipping since I wasted all this time. They still insisted I email them the proof. All over a stupid $8. read more

Sad to see this store go. It'll never make sense to me why this of all stores had to close. Always received great service and the selection was awesome, too. read more

Looks like this shop is closed up. Lots of debris and torn up floors, no merchandise and doors not open. read more

Express - Entry, you can see inside, empty. - Men's Clothing Near Me - New York, New York

Location - Times Square, New York City This is a big store with a good selection, but nothing above a size large in anything. The employees were nice. The biggest Expesss store in the world and I left empty handed. read more

Express - Men's Clothing Near Me - New York, New York

Its a very big store as you would expect from a store on time square. Very clean and organized. The staff was smiling and helpful but my complaint from express is that in recent months they have increased their prices alot. It used to be a mid range price brand but I think those days are in the past read more

Express - Men's Clothing Near Me - New York, New York

It's been years since I have been to Express. Back in the years of 2005-2010, I used to buy a lot of my work shirts here, but the quality of the shirts were bad, the collar would get destroyed after just a couple wears, and I decided to stop shopping with Express. They keep sending me coupons, and since I'm in the office again, for a couple days per week and sadly I put on a million pounds being home, I decided to see what pants they had. The store is three levels, but the store was mostly empty. Much to my surprise, this seems to be the only store left in the city. I made my way upstairs to third floor, which is for mens clothing. I found an employee because I wanted to see a specific pair of pants but it didn't seem like she understand me, initially. We worked through the kinks and brought me to what I asked for. They looked awful, in person, so I decided to look for something different. The majority of their pants are grossly overpriced or didn't have a great color scheme. I ultimately found two pair of pairs, one of those aforementioned grossly over-priced ones and another that was on sale for $50. Unfortunately, I was informed I couldn't use the coupon because one of the pants one of the pants were on sale. I just decided to quickly look for another pair of pants that were on sale instead of paying !140 for a low quality pair of pants. Ultimately, I did get two pair of pants, neither of the ones I originally came for. Overall, I think this place will eventually close down because the store was empty, not many staffers either, their price points are way too high, and they don't have a quality product. I know my review comes off really negative but one positive was the two staff members I did deal with were friendly and helpful. read more

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This store has so many beautiful selection. I love how big the department store is . The service is really good and I always find the clothes here to be at great value read more

Express - Men's Clothing Near Me - New York, New York

XXXXXXXXXXXXXXXXXXXXXXXXXX Now that's what I call an X Press. Expensive trendy brand name clothes right in the heart of Times Square which is morphing into a sort of really shiny glamorous Disney shopping mall. They have some pretty good stuff and the girl that helped me with super nice so I can't give them less than three despite their obnoxious prices. read more

Express - Xxxxxxxxxxxxxxxxxxx - Men's Clothing Near Me - New York, New York

Trash. Good riddance. Tried to return a shirt that wasn't worn, still had tags, and had a hole in it. Was told their systems couldn't process a return of their own merchandise. Threw it in the trash. Good riddance to this trash company with these trash, poor quality clothes. read more

We stopped by here really late one evening and I was really impressed. The employees treat their customers really well and are extremely helpful. The service we received was 5-stars. This is a huge location and really fun to walk around. I found a bunch of sweaters and tried them on. Unfortunately, my favourite sweater was only available in a size too big or one too small. I hope I get to visit another express in the near future. *** During the holidays this location is open until 1am. Crazy and so amazing! Happy shopping! read more

I attempted to make a return of an item I purchased online due to a sizing issue. I had placed an order for a size small because this has always been my size, but for some reason it was too small for my bust size. I explained to them that I had attempted to make an exchange of this item twice without success and that this would be my 3rd attempt. The 1stattempt was at the 34th herald location however due to covid I realized once I got there the location was closed. My 2nd attempt was at a location closer to me in NJ. Despite making sure that this location was open and operating when I got there the store was closed. I tried calling them and waited for an hour past their posted opening hours but they stay closed. My final attempt was at this store today and it made me wonder why the company had not done anything to accommodate its consumers to offering free returns adjusting to this pandemic. The associates alike showed no sympathy of the trouble I went through to exchange this one item for a bigger size and would not exchange it claiming it was past the return window. I would have been would happy with a store credit but they did not even offer me that as an option. To my surprise, they were just unaccommodating, rude, and had a very hostile attitude. I'm in my mid 30s as started to address to me as "my love" like I was her daughter. She was very unprofessional. The negative experience left such a bad taste in my mouth that I didn't even want to use more of my time and energy at a company with associates that just didn't seem to value or appreciate my business. All I recall is what the associate looked like. She was a heavier set young Latina-looking lady with big eyes and long braids. I attempted to give customer service a call about my experience at the store but they were the same deal. Despite explaining all the trouble, I went through they were trying to bargain with me to give me a discounted store credit. I honestly at this point felt like I was being robbed. The customer service representative told me although the item I had attempted to exchange was worth $25 they would offer me $15 for all the trouble I went through and that it was enough to accommodate my troubles. How does this even make any sense? I offered to even return the item for a full refund on the unworn item with tags still attached via mail and I was refused. Pretty much at the end of the day, they left me with 1 option which is to repurchase the same item in my correct size but at its regular price. I will no longer be a customer of this brand with such unreasonable accommodations and to a company that only focuses on being in the business of making money. It is probably the worst customer service I've ever received. read more

Great service and fantastic clothes especially the summer out wear ,it's a plus you must check it out

Kimberly provided excellent customer service at the register. The jewelry products were much better than I had expected and at a fair price.

Even though this is located in Times Square, it wasn't busy at all when I came on Sunday afternoon. The workers were friendly, the store was clean, and there was a large selection of clothing. The men's sale section was packed. I'd go here again for shopping! read more

Express - Men's Clothing Near Me - New York, New York

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I don't usually write reviews of clothing stores, but there was an associate at this store today who was great. I wish I got her name, but she was working at the second floor register in a white top with her hair in a bun. There was a shirt I wanted to buy but the one they had in stock had a small stain on it. She was quickly able to find the shirt in the online system and arrange to have it shipped not just to the store but to my home. I had a similar request at a different store a few years ago, and the associate acted like I was a terrible person for asking if they could find an item without a stain, so I really appreciate how helpful she was. read more

They have a great variety of colors and style combinations. I frequent the Men's section often. The selection in the Men department seem to very stylish. The customer service is excellent and very courteous. They help you find things and color combos you are looking for. Not the quality of the cloths do not match the cost. Express is very expensive. The trick is to find the deals and sales. Become a member and receive the coupons & deals. read more

I was in a bind. Meeting at NASDAQ and no tie so the concierge at the Crowne Plaza mentioned this location was 2 blocks away and it was easy to find, very good customer service with someone helping me select a tie as well as reminding me there was a 2 for 1 sale promotion. read more

We are at the busiest square in the world and. Check out takes forever with only 2 people at the checkout counters.

Terrible customer service. Mens and womens clothing, really? Wanted to return pants purchased in their Miami store. I tried to send back but they require you to return items at a store location. Not so great if you're a CPA in a small town in Utah. Now Peter, he says he's the manager, sounded like a robot. Its over 60 days, no cash refund with receipt, no store credit, blah, blah, blah. Good luck to a guy near 60 years old trying to purchase something appropriate to wear from Express. Not sure why they say Mens and Womens. Maybe Peter can respond? read more

I really enjoy shopping at Express. The clothes are chic and the jeans fit me beautifully although they can get pretty pricey. I was hoping to have a better experience at this Express store considering it has 3 floors; 2 out of 3 being the women's floor. The cashwrap where the cashiers were on the second floor was extremely messy. As a former Cash Wrap Supervisor, it is an eye sore to see such a messy cashwrap, especially when there are 4-5 cashiers present. Express, it actually might be worth your while to invest in a Cash Wrap Supervisor. They truly come in handy and are the MVPs of consumer experience. Since the pandemic, most of my shopping has been online. I try to avoid people since most are crazy but I do shop in store here and there. I was interested in doing an exchange (return of an online item for a purchase of a store item). It would of been nice if the cashier acknowledged me. The positive was the signage was great. I definitely knew the jeans were buy a jean and get a second pair for 50% off. Visuals team, you earned your paycheck for the week. I will continue to shop online with Express. read more

This Express is now officially my favorite store! Came here to pickup white shorts that another Express put on hold for me and I ended up buying more than I anticipated but super happy with all of my purchase splurge. I come from a retail background of 10+ years and the customer service here is exceptional! All the employees from greeter, associates and management were pleasant, friendly, engaging and super helpful! They were genuine and just awesome. Shopping can be stressful after a long day but they made my experience a great one. Store is in Excellent condition. Organized, sized and shop-able. read more

This is by far the best and biggest Express store I've been to. It's three floors and huge! It opened today and I headed in to it on my way home from work. There are two levels of women's clothing and three levels altogether. The sales associates were extremely friendly and my favorite part was that there was lot's of space! Lot's of space does equal more selection. I could definitely see myself spending a lot of time in here. The only con I could think of with this store is that there were no markdowns. I think it must because this store just opened. I'm sure there will be marked down items after some time. read more

As a number of their stores are now permanently closed, my friend and I walked all the way to the store location by Times Square to shop (which, navigating that area is a whole production in itself). Despite that store closing at 8pm according to their own store hours, they turned us away at 7:18pm. read more

This place is huge! And I am very impressed they are open til 1am! I was on vacay to NYC from Los Angeles, and being a woman I couldn't resist a sale so I decided to stroll on in for their last day of their Labor Day sale. I bought 2 pairs of jeans in washes they don't have in LA. I didn't bother trying them on since I know my size, so I paid and left. The next day, i decided I needed to exchange them for a smaller size (yay!) and when I went in, I couldn't find the exact color. Or at least I thought I didn't. Instead, the most helpful, sweet saleswoman helped me out and made me realize that it's not the sku number but I needed to match the style and color number (durrr), which they did! So relieved that I got the same wash and style! Thanks express! read more

I came in to get out of the rain, the place was empty but every employee was beyond courteous, helpful, and knowledgeable. I never felt pressured while wandering around and ended up making a purchase I wasn't intending to make LOL! The entire staff had a great disposition and had me smiling or laughing the whole time. read more

My wife bought two jeans from here. After wearing it, wherever she leaned in the house, it left stains on the wall. Wondering about the quality of the jeans. read more

Express - Men's Clothing Near Me - New York, New York

Everyone was beyond polite and helpful here. Marlin was the best. For never being to the hectic area it was nice to have someone make me feel comfortable. read more

Walked in here on a Monday afternoon looking for some slacks. Walked upstairs to be met with the amazing energy of Nicholas. Thank you for the amazing above and beyond service and helping me find what I needed! read more

ONLINE ORDER: Paid for Overnight shipping on sunday (12/18/2016) and have not received the order today. Should not offer overnight shipping if you are actually not providing it!!! Called customer service and requested to cancel order since person receiving the package will leave the country tomorrow and won't be able to receive it anymore (besides the fact that order was requested to be sent to a hotel).... and they said that there's nothing they can do. That if I want the refund someone should return the package to a store or by mail. There's no one to send back the package. It's a hotel! Order has not even left UPS office until now (just checked). WORST CUSTOMER SERVICE EVER!!! read more

Really wonderful customer service. Thanks to the whole team for helping me multiple times!!

I normally HATE shopping for clothes. This store though in the middle of Times Square had really excellent customer service though that made it a lot less painful. The staff were so helpful and happy to talk to get any idea on how to help. Overall I was happy with the experience and got some great dress socks. I would have purchased some shirts or ties but buy one get one 50% off still wasn't affordable enough for me. read more

If I could give it a zero I would. Rude cashier; didn't allow me to enter my phone number for a lost receipt and told me my discount was expired even though I'd just received it and it expired in July. Thankfully the manager told her how yo do it read more

I have only been here a few times and the last two times was to return some merchandise I had purchased online. The customer service has always been very good. Today was no exception. The cashier helped me with my return and was very friendly and polite the whole time. I have had cashiers be rude to me once they realized I was returning and not buying but never at this store. Always super helpful. read more

I was in town for work and really needed to buy a dress for the evening. This location was the closest to me, so I walked in right when it opened despite some of the negative reviews on here. I'm so glad I did! Each employee I encountered greeted me and/or offered to help. Variety was great and even though I came in for one dress, I ended up buying two! I don't really write reviews, the only reason I'm writing is because I wanted to express my gratitude to Destiny and her service. She constantly checked on me, prepared a fitting room in advance, then helped me at check out. A breath of fresh air from other Expresses I have been to. Thank you Destiny. :) read more

Flatiron's Express is decent but I love the Times Square Express much much better. Lots of choices to choose from a couple floors. Nice service and decent shoes too. I don't usually go for the accessories but it's fine too. Love their clothing I got like 10 pieces from them atm and 2 shoes that I really like. Will always go back for more! read more

The most organized Express there ever was! I love how they always have what I want in stock. If it's not out on the floor, definitely see if they have it out back. The dressing rooms are clean, and the employees are very willing to help. Four employees asked if I needed a certain size or was looking for something in particular as I was browsing for this one specific summer dress that was sold out at Roosevelt Field Mall. I will definitely be back! read more

They have a great selection, but not great people working there. I saw a rack of dress pants on clearance with a sign that clearly says they are $17.99. Which are the cheapest I've ever seen express put them. So I find one pair that fit me and go to buy it. The cashier rings it up and the system shows that they are actually $29.99. But then I told her that all ur dress pants are on the rack for $17.99. She brings the manager and he says they are $29.99. I'm not sure why they have a sign that says a different price. I got fed up because they wouldn't honor their posted prices for the pants on that rack. read more

I'm sorry but WTF is it with these businesses where you spend hundreds or even thousands of dollars not having a restroom for customers!? I mean it's not as if they don't HAVE restrooms - obviously the employees go. You spend time there trying things on, and not having a restroom is ridiculous, and seems to reflect comtempt for the customers who support your business. This is just plain mean-spirited, short-sighted and totally unnecessary as a policy, and I will make every effort to avoid purchasing anything at any Express store. The manager of this store should be fired. read more

Three floors of non stop shopping for ladies and men. Many different varieties of styles and fashions. Very organized and most workers process great customer service skills. Escalators amd elevators are convinietly placed for all shoppers especially if you are tired of walking. Couches are also included on every floor if you just need rest. read more

Dissapointed with the extremely misleading wording of their "buy one, get one" sales. Won't be going back to an express any time soon.