Disappointed and a waste of time. I frequent this express bi-weekly. Most of the cashiers know me by face so I was disappointed in the service I received today. I am an Express card holder and I went to the cashier to inform I brought the incorrect Express card with me (I left the A list card at my work desk). I asked her to hold the skirt I was about to purchase while I ran back to get the card. About a half hour later I return back to the store and register I was at and asked if the skirt was left behind. I was told no and I should ask the dressing room. Go to the dressing room and I'm told no go to security. I go to security and Im told no go to the first floor cashier. Go to the first floor cashier to still be told no- there is no skirt. Im pissed by this point. Not only did I waste my lunch break and my work break- Im standing here doing the work that the employees should be doing. Why am I going to didn't registers etc to look for a product you were supposed to put on hold. I ask to speak to the manager who asks my name and if I told it to the cashier. I told him no as the cashier never asked for a name or any form of reference. He proceeds to go upstairs to look for a product I told him was no longer on the floor. In the interim you see the cashier who lost the skirt shimmy by as not to bring attention to the fact that she lost the skirt!!!! 10 minutes later still sitting there and while watching Express employees do their jobs for everyone but me I decide to leave and get back to work. I am so pissed at your customer service and my waste of time. how hard is it- either hold the skirts like you said you would I don't let patrons put clothing on hold!!! SIMPLE! read more