Update: received a detailed response on 2/26 along with the note below from Nicole that they were…read moreshort staffed. Update: I emailed them on 2/23 as requested by Nicole. Will update when I hear back. Would not recommend SolarMax at this point until they improve their customer service. Look into other companies and their service reviews since you will most likely have to contact them multiple times with questions about the system/billing. They were very prompt and quick with reaching out and getting back to us when they were trying to sell us solar. However, now that we have been customers for years and our sales rep left, it takes multiple calls to even get through to customer service and then multiple follow up calls after since they have to email other departments to get an answer and do not call back. It seems like they are short staffed and for a big company like this should invest in more staff for customer service. That way they can provide the same experience we received in the beginning. It's been almost a month after I initially contacted them and my question still has not been answered. Seems like there is only one customer service rep and she definitely needs help.

My family and I had solar panels installed by SolarMax several years ago. Recently, we noticed…read morewater damage in multiple areas of our home. After inspecting the roof, I discovered a very concerning issue. When SolarMax installed the solar panels, they hired a roofing company to modify the roof beforehand. That roofing work was never properly completed, leaving a large section of the roof without shingles and exposing bare wood. As a result, there are now multiple areas of our home showing signs of water intrusion and possible mold. I immediately contacted SolarMax and informed them that this was an urgent matter requiring prompt attention. More than 24 hours have passed, and I have not received a response. I was told they would reach out to the roofing company they used, but there has been no follow-up. What I do not understand is how SolarMax could proceed with installing the solar panels, mark the job as completed, and leave our home with such a significant roofing defect. I am extremely concerned about the potential extent of the damage to our home, as well as the possible health implications for my family. I have never had allergies in the past, yet I began experiencing them shortly after the panels were installed, which raises serious concerns about mold exposure. I am hopeful that SolarMax will take responsibility for this issue and fully address both the roofing defect and any resulting damage to our home. However, I am very disappointed by the lack of communication and urgency shown so far.

These people are so easy to talk to and work with. They say that they are a family business. It…read moreseems that way. All the workers showed respect to everyone, unlike many other employees who do not care for the employer and the customers. Very good presentation, good pricing helped them to get the job.

I've been attempting to contact Elite for over a week now with no return calls. I've left several…read moremessages on several different telephone numbers for their company. Very disappointing as they did me a great job a year and a half ago.

New Day Solar installed our home solar back in 2023. That whole experience was great and our solar…read morehas been functioning very will since then. Haven't give SCE a penny since the 3rd month after our system went online (over 2 years now!). The reason I'm writing this review now is that we had a major roof leak back in late November and part of our upstairs ceiling collapsed in. What a nightmare!! We weren't sure where the leak was or if the solar was the cause. We contacted a roofer to address the roof repairs needed and we also called New Day to let them know what was going on and asked that they be involved in determining the source of the leak. They were so responsive and quickly came over to evaluate the situation. After their inspection they didn't feel the leak was due to the solar panels but was rather a roof problem in one of the valleys near the solar panels. They didn't just walk away at that point. They came the day the roofer began the repairs and worked with them to fully evaluate the problems. They removed the solar panels that needed to be removed so the repairs could happen and put them back after. They were correct and the solar was not involved in the problem. Corey the owner went out of his way to make sure he had a crew on-site when the roofer needed them there so that we could get our repairs done as quickly as possible. Corey was up on the roof multiple time to make sure everything was done correctly and we were happy and secure that the problems were resolved. Many other companies would have just said "not our problem" and walked away but that's not how they do business. I would so highly recommend them to everyone for their professionalism, knowledge and follow-up even 2 years after the install!!

Every question we posed was addressed and the coordination details of the project were perfect…read more Just no worries with professional and personable intera. Highly recommend you contact NDS for your solar project.

Great install by EDDY AND ANGEL friendly professional I…read moregive them 6 STARS and a ABC they did some extra things ABOVE AND BEYOND THE CALL OF DUTY thanks for a great job Bob

My husband and I have had our solar up for several months now and we're already seeing huge savings…read moreon our bills. We are both retired, so our energy consumption is pretty high from being home most days. This experience with Solar Optimum has been such a positive and pleasant one. We ran into a few hiccups along the way, but Hannah from the Quality Assurance department checked in with us regularly and made sure things progressed. It showed us how much they care about their clients.

Extremely happy with this company. No nonsense quote after an honest inspection. Work is…read moreincredibly clean, quick on the work and cleaned up perfectly before leaving. Even gave me some tips on some roof repair that needs to be done. Do not hesitate, there is truly no other company out there for this type of work with this much care and integrity.

I was very happy to get their service,solar pannels for my pool but the last inspección was never…read moredone , I waited and the got stood up 3 more times no one showed up and then I got no answer at all. Very dissapointed.

They claimed to beat any price. Needless to say we got a better price from another company for a…read morebetter product. I'm always suspect of any company that says we will beat any price. Don't waste my time and just give me the best value upfront. Lesson learned, don't waste your time.

I had gotten many quotes for a solar system in the past and have know of OC Solar when they first…read moreintroduced me the solar roof. While the solar roof was way out of our budget, the solar panel and powerwall system that they've configured for me was well beyond what I expected and was well within reasonable cost. Sun Run was out of the question, and even Tesla themselves weren't able to meet the final project demands when they first designed my system. OC Solar was the only who actually met my needs and were on top of the whole project timeline. Look no further than these guys. They did a wonderful job and would go to them in the future for my other solar needs. Ask for Brooklynn and she'll take care of you, without a doubt.

OC Solar was fantastic from start to finish. They got me a proposal quickly, were transparent…read morethroughout the process, communicated consistently, and their online portal made everything easy to track. Every person who came out was professional and respectful. What really set them apart was handling both our full roof replacement and solar installation together. I didn't want a roofing company and solar company pointing fingers at each other down the road -- OC Solar eliminates that headache entirely. Their pricing was competitive, and their substantial warranty sealed the deal. Highly recommend them if you're considering solar!

It has been about 8 months since the project was completed so I feel I can write this review fairly…read moreabout my experience. It was pushed to get it in before the credits ended. For the quick summary, there was a mistake in my installation, it was not handled well and the system works well but only after a long struggle. They price match but hard to say if I felt good about the price in the end either. Overall, it is very mediocre. After talking to 4 companies, I decided to go with OC after they honored a price match from a competitor. It was a fairly large system, 15 panels and a Tesla power wall 3 and needed to be added to existing system as my current one was underpowered and required due to new builds in California. Total was about 33k, out the door. It may not have been the cheapest offering but shopping for solar is not my favorite experience and I went with what I felt was at least fair for what I got. I primarily worked with Don from sales and Brooklynn and initially seemed fine and for all intents and purposes, it should have been. I chose to get HOA approval and pay for it myself so it did stall the project through no fault of OC. My HOA requires applications for major projects to be submitted along with a sizable fee, and I chose to do it by the book. I dropped the first major deposit of 10k and the installation was scheduled around July 2025. The next part is where the struggle began. The day of installation, the installers tell me the panels cannot fit in the design that they were given. They asked if I wanted to pivot to another part of roof and just install it then and there. I call OC and they admit the design cannot possibly fit my panels on this small area of my roof and I cancel the project and have them redo the plans and for me to go through HOA again. This leads to a very frustrating back and forth with Don and later Brookylnn's superiors as I no longer heard from her. I had about 10 calls or more trying to clarify what to do next and was met with a lot of resistance about what happened. It turns out the plan was actually the original estimate from Don (sales) and for some reason just pushed through their architectural team without consideration of the size. Don's superior Chandler even spoke with me about this and though I can't recall their explanation for this mistake, they spoke as if this was my issue with wanted to go through HOA and that they had no power to stop the project. If I had written this review after this call, I'd recommend no one work with these people. It felt frustrating and at times demeaning, given that they do this all day and I don't know what I'm talking about. After I got my second approval, OC refunded my fee to the HOA approval, but only after I explicitly asked for it. We eventually moved forward with the project and inspection when fine. My guess is had we not had this irresponsible prelimary design provided by Don go through their "architectural" team it would've been fine and none the wiser. As of this writing, the panels are working as intended and I had such a sour experience, I just moved on. But now Don and company requested a review for their internal systems, so here is it and a Yelp one that they did not ask for. In the end, like most of these experiences, it's not the mistake that upsets me, it's the handling of it. Communication started fading when things got more difficult and the lack of empathy or consideration for some dropping this much money on something they will do maybe 2-3 times in their life is disappointing. Much of the time I asked them and myself, how should I know this plan wouldn't work? Sure the HOA can't legally stop me, but I have to live with them, not OC. Whoever may have gotten this far, thank you for hearing my rant. Odds are you will have a fair experience but the truth is, most of these companies are interchangeable. They are all middle men and their strength and differences lie in the customer service and coordination. I didn't expect but solar buying is probably more similar to going to a car dealership. Do your research, advocate for yourself and don't get your hopes too high and it will probably be fine. As for OC, I think in the end they are just mediocre. They're like anyone else you may talk to. The processes are probably similar and I'm glad the system has worked well, which helps my scoring of this review. Maybe they just got lucky with me at the time, as I was getting fed up talking from one salesperson to the next and they price matched. I'm sure others will and can do the same so whoever you go with, as long as you are on top of it, it will go fine.

I researched many solar companies and asked for recommendations. Infinity Solar was the only one…read morethat came highly recommended by a former customer. We had new construction and solar was required. I contacted Infinity Solar and they walked us through each step of the process, and they were very patient and understanding through our numerous construction delays. I was connected with Nick who was great! Most solar companies only wanted to consult over the phone but Nick was more than happy to come meet with us. He looked at our construction and walked us through the next steps, explained who would handle what portion of the installation. Nick coming out and answering our questions made us feel more comfortable about the process. Sara was also great! She checked in on us periodically to see where we were in the construction process. She understood our delays and never made us feel pressured or rushed. They handled the permit process, kept us apprised of when it was approved and when our equipment was received. Infinity does their own installation which was a huge plus. I heard many stories of solar companies contracting out and not having the work pass inspection and the nightmare to get it corrected through the solar company because they did not do the install. Ivan and his crew came out to install. Ivan was patient, explained what they were going to do and what options we had for placement of the equipment. He was very knowledgeable and professional along with his team. They completed the install in a day. If you are looking for solar and want the process to be stress free and feel confident the work will be done right, I highly recommend Infinity Solar!

Absolutely First-Rate from Start to Finish When the fires…read morehit Southern California and we lost power for two weeks, something changed for me. I remember standing outside one night listening to my neighbor's generator roar to life again. It sounded like a chainsaw tearing through the quiet. Across the street, friends with solar and batteries had their lights on. Their kids were inside watching TV. Life looked normal. Meanwhile, I was packing up my family to leave our home. Rising electricity rates, AI data centers consuming massive amounts of power, and talk of double digit rate increases made going solar the right thing to do. I researched heavily. Built a spreadsheet. Interviewed over a dozen companies. Got bids through Energy Sage, cold called installers, and asked around for referrals. I wasn't looking for a sales pitch. I was looking for people I could trust with my home and my family's security. Infinity Solar felt different from the start. I didn't have to deal with brokers or middlemen to jack up prices. They are family owned, in business over 25 years, BBB A+ rated, and 5 stars on Yelp. Tim, the owner is a C10 licensed contractor, sets the tone for the entire company. His pride and commitment to doing things right shows up in every person on his team. Sara, our project manager, kept everything organized with clear, proactive communication. Blake handled the maze of permitting. If you've dealt with solar permitting in California you know what a mess it is. State, county, city, and fire department all with their own rules. Blake stayed on top of all of it so I didn't have to. Joel made sure the job site ran smoothly. The crew deserves real recognition: electricians Adrian, Ivan, Salvador, and Christian; roof lead Arni; installers Jose, Gabriel, Kieren, Israel, Erik, and Robert; and Deyvis helping with inspection. They showed up on time, worked hard, kept everything clean, and answered my endless questions without ever making me feel like I was in the way. Construction always has bumps. Permits get revised, inspectors want changes. What mattered was how Infinity handled it. Calmly, professionally, and without disappearing. Tim must be a good boss and take care of his people because this is a crew of highly skilled workers who take real pride in what they do. The day the system went live felt like a turning point. Our first outage was December 23rd while setting up for a Christmas party. Power was out over eight hours. The lights never flickered. I only knew because the app alerted me. Tim included a Solar Insure 30 year warranty covering panels, microinverters, wiring, and roof penetrations, including labor. It's backed by an A+ Superior rated third party insurer and is transferable if I sell my home. An installer's warranty is useless if they go out of business, so this gives real peace of mind. Because I verify everything, I called Solar Insure, Enphase, FranklinWH, and REC directly to confirm Infinity is a Premium or Platinum installer with each. They are. I'll break even in 8 years at current rates, sooner when rates keep climbing, and you know they will. But more than savings, it's peace of mind. When the grid goes down, our house doesn't. Infinity Solar gave our family back a sense of stability. I'm grateful we chose them.

Final Update: I just had Option One out at my home today to replace my inverters and I'm very happy…read moreto report my system looks to be back to fully working. The installers were awesome and got me going quickly. So regarding the communication issues I had with the company, things happen, people get busy and sometimes delays do occur. I'm just glad we were able to get everything resolved. Pricing, I did get a couple of additional quotes and Option One blew them out of the water. Could it be those other companies assumed I needed the parts and labor? Maybe, but I was very clear that I had the parts already. Bottom line it never hurts getting quotes and going from there. Service, so I got all the paperwork done yesterday early afternoon and was scheduled today (5/1) at 8am. I do realize there needs to be a buffer between appointment time and actual arrival time, I usually just assume an hour after the appointment time. But the techs were here at almost exactly 8am. As I have very limited knowledge on solar panels, the fact none of them fell off my roof (panels or techs) and nothing blew up, then it's safe to say they did a fantastic job. In the end my system is fixed and I'm happy. Also if I ever need work done on my system again I'm calling these guys up.

I had a wonderful experience with Option One Solar. They were incredibly helpful and responded to…read moremy questions very quickly. Everyone I spoke with was kind, patient, and took the time to explain things clearly. They also helped resolve an issue that had been left behind by a previous installer, which I really appreciated. It made a stressful situation much easier to deal with. Their pricing was very reasonable, and their response time was impressively fast. Overall, I couldn't be more grateful or happy with my experience. I highly recommend Option One Solar to anyone looking for reliable and professional service.

Great experience working with 365 Solar. Troy was most professional from the beginning to the…read morefinish, and followed up with me after the service call. I highly recommend and will work with them in the future.

I am very happy to give a positive review to Troy, 365 Solar. I had meter socket problems after I…read moreinstalled existing solar system that was told by SCE technician. Until this late March, I called to 365 Solar, and personally met with Troy, I found he is the one who can answer my questions, and solve my problem under his patience, honesty, and expertise. Therefore, I added more SunPower solar panels with upgraded the main panel. During the process, Troy took care of my case and spending time to communicate with different crew teams to make sure everything is correct. I was very impressed. Now I feel very satisfied because of got new PTO, and every solar panels are working perfectly, furthermore the main panel is updated.