Needed a local shop to facilitate two transfers of two inexpensive AR lowers that were gifted to me from a friend in Vegas. Instructions were on sheet that these were gifts, thus no charge, thus no taxes. My name and phone number as who was to pick them up and be transferred to was on the sheet.
Days after delivery, I was never called that it had arrived. This is common courtesy for a shop to do this and only takes 20 seconds. I had to call them to ask them if they were there. They confirmed they were and had already opened the boxes prior, yet never gave me a courtesy call to let me know all was good.
I confirmed all was good before spending my time to come down to the shop and they assured me they were ready to pick up.
Upon getting there, I'm given a different story, that no receipt is attached so I can't take possession as they don't know what to do with tax. As mentioned prior, they were gifted to me, thus no tax on either end, only transfer fee necessary. Was a NV to NV in-state delivery to make it even easier.
I go home and call the FFL who sent them, and he explains they are idiots. He then sorts it out.
Again, days go by and I get no call from Guns and Ammo/Arrow apologizing or out of courtesy letting me know it's ok to pick them up finally.
I call them again and they explain it was a mix-up and they are ready to pick up.
I go down to pick them up, and they want to charge me $90, $45 + $45 for each lower. Their website CLEARLY states on their main page tghat transfers are $45, and the 2nd gun and so-on is only $25. (Picture included in this review too). This was the sole reason I chose them to be the FFL to send the stuff to as it averages out to be $35 per transfer which isn't too bad.
They refused to honor what their own website has stated for weeks if not months, and STILL stated that very minute. They tried to tell me it was changed months ago. I showed them it wasn't changed right then on my phone. Their response, "Well, it shouldn't say that". It's YOUR website guys!!!
They are either very lazy or incompetent, OR, they know it's a good foot in the door technique to get more money, because it seems like an appealing price to send multiple guns to their shop, but with them knowing that once they have your guns, you aren't getting them out of there until you pay your fees to them. What a dishonorable and un-American way to do business. False advertising, misleading, and pretty much blatant lying, and when I actually caught them on it and pointed it out, they refused to honor it. An honest business would say, "Sorry, our new policy is that we charge $45 per transfer no matter how many you have, and clearly we need to update our site, but because it's not updated, and you specifically chose our shop based on our own written word and advertising, we will honor it for you this time and not charge you the extra $20." That would have been ok with me and they would have regained trust as an honorable business.
Well, guess what, for the $20 they nickeled and dimed me for, here is what they get instead:
*Loss of all my future business (I do a dozen transfers a year), buy ammo, gear, etc, and send dozens of people I know who shoot and train to a shop that I trust to be worthy and honest and dependable.
*A well deserved, negative Yelp review. Statistics show that one well-written and justifiable negative Yelp review causes a business on average to lose $14,000 of future potential sales from returning and new customers ANNUALLY. Makes total sense with how many people read and use Yelp to judge the quality, trust, service, and dependability of a business.
*I'll be telling everyone I know locally about my experience and to steer clear of them, explaining my experience in detail.
*I have submitted a credit card dispute for the extra $20. Attached to the dispute was a current dated screenshot showing that their website clearly states they charge $45 for one gun, and $25 for all guns thereafter. With the evidence submitted, credit card will settle in my favor, the gun shop will not get that $20, and most likely will incur a $15 to $50 charge-back fee as well, depending on their credit card processor terms.
It's not about the money, it's about the poor customer service, concept, and refusal to offer a solution. That's just poor business all around.
A good business thinks dollars, not dimes, and far exceeds customer expectations with quality customer service, good communication, sticking to their word with integrity, and going above and beyond to create raving review customers who recommend them to others and come back time and time again to patronize the business. THAT is how you build and run a successful business. Or you can fiddle around with lazy incompetence, poor customer service, lack of word, integrity, and honor, poor communication, and all because they wanted to nickel and dime a single customer for an extra $20.
Hope it was worth the $20 guys. Keep up that good work. read more