My wife wanted to try out the 'new place' they had built, and since it's been years since I've been anyway, we decided to try it out. To start, I have no beef with them, not at all, this is what I experienced. We came from the East from Loop 12, and driving West on Irving Blvd. we pulled into Griff's. Normally, one wouldn't give any thought to which way they drove in, but here, by car, it's not accessible (except by parking and walking in) to the Drive-Through, you have to go down some and get on East Second Avenue to get access to that. (They have a blockade railing fence that is placed so you can't drive up from Irving Blvd., which may be because of their limited space they have, but it's still really strange to see that) That was odd enough. We ordered our food, afterwards the girl said through the speaker, "Cash or Credit?". That was odd too. There is only one vehicle in front of us, and there were not that many cars there, although it was a week-end at Noon. We wait in line for our order, and wait, and wait... The car in front of us were not the problem, I don't think, but what that problem was, I don't know. We waited 12 minutes before we got to drive up, then had to wait about a minute & 1/2 more to get to pay. The girl gave us a clipboard and pen and waited the signature for the credit card, for around $8.00 worth of stuff, that was also very odd... The girl was not rude, but it appeared that she didn't care for her job, she was very robotic-like, I mean, she said the right things, but there was no real emotion to it. I've had that before, not a huge deal by itself. I asked the girl (very politely) why in this day and time we needed to sign our names for such a small order, nobody does that, it slows it all down, plus, it makes them look 'not so good' in comparison. She said it was the manager's idea, which is their prerogative, I guess. After that, I pulled over trying not to get out too far on Second St, (there is hardly any room at this entire place for cars) I check to see if they had the order correct, they did get it correct.
When you add it all up, this place needed help from someone that knows how to run the place, something somewhere is wrong if you can't at least be consistent good, providing that they really are a good place 'normally', which I read in the reviews, which I can't say..
We went to a city park less then 2 minutes from there, I asked for a french fry as I was pulling out though, it was lifeless, skinny and cold, and no salt at all, they didn't add salt to the bag either. (I don't mind adding my own condiments, but they should ask you if you need them if they don't provide it on their food) I hoped the cheeseburgers were going to be different as far as flavor, but nope, I was really, REALLY disappointed in that, I had a double-meat, it was literally flavorless, it was warm enough, not hot though, it didn't compare to ANY cheeseburger that I can think of, from anyplace. (I gave a LOT of it to my dog, usually, I only give a smaller taste, but I really didn't care for it) Really blah tasting to me! My wife said hers was just, "O.K", but she got a small cheeseburger, which may have tasted different, I don't know. There was too much of the lettuce, it seemed to be tasting like it was the heart of Iceberg Lettuce, which is not a good thing.
I will say this, the large Coke that we got was REALLY good, at least they did that right. Some places I know, most actually, they can't seem to get the soft drink syrup and carbonated water ratio down, but they have that down here, at least that time. No fast food place in the area that we go to has a good Coke like this, so that's a plus!
Needless to say, I was not very enthused by any part of the experience, I will not go back, and my wife said there "Isn't enough reason to go back, we have other places to go if we want fast food"... I agree, you may see it differently, or have a completely different experience, hopefully that you will. :) My experience there doesn't constitute a worker's, or a restaurant's 'bad day' experience, in my thinking, it's way more than that, the problem is a LOT deeper than that.
Usually, I only try and leave a GOOD review, I like spreading the word of a good experience, but if there is a reason to give the opposite, I don't care to really, but I felt it was needed this time, maybe a new manager is in order, or, do something.
(I'm not one to leave many reviews anyway, only in certain cases, like this, it's not an interest or a hobby or anything)
I may have been in The Twilight Zone, that would be the only reason I can think of for such a total bad experience. :) read more