Wish there was a option for negative stars, absolutely horrible place for service! First experience went in to order a lug nut key for my truck so i could put on different tires. They told me they could not be ordered, and i would have to pay to have the ones i had on to be cut off. What a absolute and absurd lie. Went to another dealership and ordered it no problem. Then just today i went in for a scheduled appointment. The guy smirked as he looked for my name and told me i wasnt on the list, wtf! They can even train monkees to type on a computer, this plce cant even type in appointments correctly. I shouldve learned from my last experience with them. I dont normally write bad reviews but this place definitly deserves it. Was in the market for another dosge but screw that place! Best advice i can give is to definitely go to a different dealership! read more

DONT BUY HERE. They promised my husband a car for $8k. We then paid to get the car inspected and once the dealership found out that the car was good, they told us that they were joking and could only sell the car to us for a thousand more than what they promised us. Lied to our faces to get the sale. read more

I went into this place last Saturday prepared to buy a Durango. After 15 minutes of milling around the showroom and the lot looking at vehicles, no one had offered to help us, so we started to leave. While walking to our car, a saleswoman asked me if we needed help, but only because I stared her down. When I explained we had been ignored, she said they were "very busy" that morning. This made me laugh, since the salespeople in the showroom sat around in a group joking and drinking coffee the whole time I was in there looking at vehicles. Enough said. read more

AWFUL SERVICE! I bought a used 2013 Dodge Journey from another dealership. I started having concerns about the transmission after it started to rev high and shift hard and hearing noises like maybe the bearings were bad. As there were also two recalls I chose to take it to Gresham Dodge so I stopped in one day, talked with them about all of the items I needed looked at, including the two recalls. I then made an appointment three weeks out (first availability) I dropped my car off the day before my appointment time so I could barrow my moms car while she was out of town. When I dropped off the car I had a list of items to be looked at. The rear hatch was broken, plastic on the side of the seat was broken, the transmission, the possible bearing noise and the two recalls. I watched the gal write it all out of the work order. I then specified I had the extended warranty with a $100 deductible and that is why I had a list to be done at once. I stated that if there was anything out of pocket over the $100 deductible to call me first to approve. I again, watched her write this on the work order. The transmission was the actual reason for the appointment. My appointment was on a Wednesday at 8:00am. Thursday afternoon (2:15) I sent a text message (this is their preferred method now) and asked status since I had not heard from anyone. I right away received " still waiting to hear back from my transmission tech, the workload in the shop is extremely heavy" then I simply asked if I would be able to pick up Friday evening as I would not have another car any longer. NO reply....Friday at 10:30 I sent another message asked if I could pick up that evening, NO reply.....Friday at noon I called asked for the adviser and sat on hold for over 10 minutes. Hung up and called back and asked for the service manager, twice, only voicemail. I called again and said I just needed a live person in service. Finally got thru to the adviser and was told his transmission tech was very busy and had not looked yet and that he would ask him to that day. we are now almost three days after my appointment time and still haven't even looked at it!!! I asked what had been looked at. He said he ordered the parts for the body but they would take a week to get there. He then told me the cost. I asked why they didn't call me to approve it before they ordered the parts? He said there were NO NOTES. WRONG, i watched her write it down. I then asked about the warranty coverage and he stated "I didn't know there was warranty": WRONG, again.....I watched her. He said he would call the warranty company and check on loaner cars and call me back. I asked him to make sure he called me back that day...NEVER HEARD BACK!! Monday morning about 10:00 I called and asked status. He said his transmission tech was overloaded with three weeks of work and had not looked at it. WHAT??? My appointment was how many days ago?? He said I will ask him to today....NO you said that Thursday and then Friday. I asked what they actually have done in almost a week....He said the two recalls and that I gave him the wrong number for the warranty...(later he calls me and says oh it was the right number but now they are closed due to the hurricane) I asked if they check the bearings and he says...what do you mean?? WHAT??? Now I feel like a broken record...I watched her write it. I said ok DO NOT TOUCH my car. I will pick it up tonight because I need a car. I asked why they were taking appointments if they were that behind.....??? We tried to catch up... Anyway, I called about and hour later and said it would be picked up in an hour to please make sure it is ready....My mom got there over an hour later and they had no clue what she was talking about....She was there over 30 minutes just trying to pick it up. DO NOT GIVE THEM YOUR SERVICE!! read more

After looking online at many Dodge Caravans we decided to make the two hour drive to Gresham Dodge because of their huge selection and fair pricing on used 2012's. The salesman Enrique that we spoke to on the phone before we headed down was busy (ironically with another Washington couple) and turned us to another Salesperson. I don't remember his name, but he was nice enough, just joked too much. Just sell me a car please. He also BS'd us on where the car came from, either he didn't know or didn't want to say it was a rental. He said it was traded in, but they bought it at an auction. Anyway, we didn't haggle the price, it was more than fair after checking KBB before we left home. Got to finance, went right through without a hitch. It probably helped we were pre-approved from our CU before we went shopping, but nevertheless, signed and boom. Done. No high pressure to buy their warranty or any other add ons. We are extremely happy with the car and will recommend Gresham to anyone who asks. The one negative, was that they did have our car on their lot for some time and there is a recall on it. So we need to take it to another dealer closer to home to get it done. Would have been nice if it had been completed while it sat on their lot for all those months. read more

Went in to look for a truck and the sale staff were way too pushy. They gave me the usual car sales man pitch and throw. I left and bought my vehicle else where. Would not recommend. read more

The salesman (Josh) asked the right questions and found just the vehicle we were looking for. He knew all about the various options on the Cherokee we purchased and showed us vehicles that were within our price range. read more

I am very unsatisfied with the techs service here due to the fact I was suppose to have an alignment done which I believe it didn't get done because it was still pulling to the right after taking it back 3 times on this issue my front tires were rotated. After the rotation I drove my car home parked in the garage went out Monday morning to find out I had a hole in my tire which happened to be a holiday which made it harder to get it fixed. I am concerned with the techs services due to the fact I have to return on the 10th of January to have my mirrors fixed but back on the subject jeep will not replace 2 tires which I have to purchase after them popping one tire due to a corner panel screw in my front tire. I have called back and talked to service to see what they would do for me they tried to send me somewhere else because their balancer was out of service and they said if I had bought it would screw up my car mechanically also throwing it off alignment again which would cost me more money out of pocket which my car is a 2016 jeep compass not very old as u can see. Enterprise has aloud me to purchase this car threw them with a warranty threw jeep and you folks will not take care problems when you make them as you can see I am a very upset customer with your tech services due to the fact your making me spend money when I don't need to spend money this should be on your services techs dime not mine Sincerely Dennis James Sanders read more

I have been taking Our Dodge Challenger R/T for all my servicing since trying another business and they didn't even know what kind of oil to use. Gresham is wonderful and all the service people know what they are doing and We even bought the car there. We live in Vancouver and will make the trip every time. read more

If I was only helped by Mike and Madjid this would be a five star rating. I bought my car on 6/30 and both Mike and Madjid went out of their way to make sure I was getting the best deal. The whole process started on 6/14 with a letter I received in the mail. I first met with Jay, which is why this rating got a 4 instead of a 5 (see below). Mike, the salesman, talked me through the deal of my trade in, walked me through the car, showed me different colors, and was very patient and never pushy. He always listened and relaid my hesitations and numbers back to Madjid. Very professional! Madjid was above AMAZING. He came out twice to understand why I couldn't make the deal they were offering. Both times he listened, went back and crunched the numbers, and both times met my price! (I thought dealerships were supposed to say no). This guy was the best. Polite, listened, asked questions, and never said I was making the wrong decision. I felt like he genuinely wanted to understand where I was coming from. After I got the deal that worked, Phil, the finance paper guy, was quick, explained everything, and I got out of there quick. They stayed open till 11 pm for me (when I didn't leave with the car), and when I came in at 10:30 am the next morning, they smiled, polite, and had me out in my new car by noon! The reason this review got four stars and not five was because of another salesman, Jay. He was polite at first, talkative, asked questions, but was fast, quick, and didn't seem to listen to my answers. And when he felt they were giving me the best deal possible and I was still hesitant he pushed and made me feel guilty for not taking them up on their offers. over the afternoon, evening, and morning, I requested to work with Mike who made me feel welcomed and got me the deal I needed. I love my new 2017 Renegade. Thank you Mike, Madjid, and Phil!!! read more

We found a great deal on line and figured the truck would not be available by the time we could drive over there. We were in luck, got a great deal on a brand new, loaded Dodge Ram! We thought we would have to buy a used one with our budget but we were able to get a great truck and a great price. Our dealer was Tim and he took us on the best test drive ever. He was not pushy, knew a lot about the truck and really put us at ease. This by far was our easiest and most pleasant vehicle purchase. I have already recommended them to my friends and we will go back in the future for our next purchase. read more

Called in looking for information on my 2011 Jeep, needed to know if the stock cambolts (sp?) are adjustable or not, The guy in the service dept. didn't know so transferred me to parts and they didn't know. Then the parts guy wanted to transfer me back to the service dept. I thought this was Jeep dealership? Feeling frustrated and trying to get some help, I admittedly know nothing about engines & parts read more

If I could give less then one star I would! Tim was our salesman and when the deal wasn't what we wanted we said we would have to think about it; he put the pressure on as to why. After we decided to not purchase the vehicle he got upset and frustrated with us, blocked the door when we went to leave and we had to firmly tell him we were not buying the car; he flung the door open and basically pushed us out the door. I will never ever some back and wouldn't suggest them to anyone. If you get Tim as your salesman be on your guard! read more

After going to two dealerships with my daughter and not having the best results at all we researched and found a vehicle at Gresham jeep. We were very fortunate to have Josh Bushek help us. He went above and beyond to help get my daughter into a car that she loves. I like her have never yelped before but felt Josh is so deserving of it. If your shopping for a new/used vehicle then Josh is the person to see! Car shopping is never fun but he made it a great experience!! read more

After a not so great time shopping around at the other dealers in town, I had an absolutely wonderful experience with Josh Bushek! He helped me find the perfect car that fit into my budget. He was extremely professional but still friendly and answered all of our questions very truthfully. I have never been inspired to write a review before in my life but Josh's service was so great that I had to share. If you're looking for a new or used car do yourself a favor and see Josh! read more

i traded my 2015 jeep patriot for a 2016 dodge journey.. lets start by saying WORST CAR EVER. whatever anyone tells you, dont believe them. a small engine in a large suv sucks bad. the people are very nice and informative. i just wish i had gone with my gut and kept my jeep cause now im stuck with a horrible car for the next 3 years.. read more

This guy really treated my wife with terrible service at the service center. We were about to spend $900 plus dollars for some parts and service that her car didn't even need. After their employee named "John" specifically said that the part was going to need to be replaced due to the "FACT" it no longer worked. Later to find out that the part that "NEEDED" to get "replaced" , just needed to be CONNECTED. And that simple problem couldn't be found? I thought these guys are the experts here? I thought these guys make sure the parts aren't in working condition BEFOR replacing a certain part ! Especially when paying is OUT OF MY POCKET!! This is ridiculous!!! Beside the horrible services this guy gave us. The person who worked on the car left a mess and did not put anything back in it's place. Everything was disassembled and on the floor! I can not express enough in how ashamed I am of you guys. I will never recommend you guys to anyone ever! THEY TRIED TO RIP ME OFF read more

The best dealership in the northwest. After a horrible experience at Dick Hannah in Vancouver, Ben Sexton and the sales team saved the day. He got me into my dream truck at a reasonable payment, took my old rig on trade, and kept us laughing and having a good time through out the purchase. Awesome atmosphere, no pressure. I will absolutely buy another vehicle from these guys in the future and refer as many people as I can. Thank you guys so much! read more

Absolutely the worst service department ever! Brought my 2001 Dodge Dakota in with a coolant leak. They insisted on changing out the radiator, water pump, thermostat and associated hoses. They charged a fortune. Two months later my truck starts over heating. I brought it back to them and they say there are more leaks and want to change me again for their shoddy work. They promised my vehicle on a Thursday and I tried to call to see if it was ready. In five attempts to talk to someone no one in service department would answer or call me back after I left messages. Finally got hold of someone on Friday and truck is still not ready with multiple excuses. I will never use them again and would discourage anyone else from using them also. read more

I would like to thank Hermen Mora with the purchase of my vehicle today! I had very specific needs and he exceeded my expectations. I was on a time crunch today and I felt bad for rushing but Hermen made sure that I was being taken care of. This Dealership really made me feel welcomed! If you are looking for someone who will do whatever it takes to make you happy then Hermen Mora is the person you want to talk to! Thanks Again for everything! read more

My husband and I were desperately in need of two new cars and had been dreading the idea of going car shopping. We chose Gresham Chrysler Jeep Dodge Ram and we are certainly glad that we did! They made our car buying experience simple and enjoyable. The customer service was incredible and we were treated very well! Because we ended up buying two vehicles we spent over 7 hours at the dealership and not once did we feel rushed or pressured into making any decisions. They allowed us to test drive numerous vehicles and answered all of our questions. When my husband and I needed a moment to discuss a few things, they showed us to an office and told us the two of us could sit and talk in private for as long as we needed. We have several family members that work through the Chrysler corporation and because of that we have a special "EP number" that provides us with a family discount. In this case, the dealership doesn't actually make much money on the sale of the vehicle, but despite this they still spent an incredible amount of time working with us and treated us like any other customer. We would especially like to thank Andrew, Will and our salesman Gary, who spent his entire day showing us cars and taking us on test drives. We will be forever grateful for all of your patience and the help you provided us during the car buying process. We would highly recommend this dealership to anyone looking to purchase a vehicle, whether it be new or pre-owned. We will certainly be returning for any of our future car-buying needs! read more

Let me just start by saying I hate buying a car!!!! I've always had bad anxiety about car salesmen. So today my husband and I went to go "look" at cars not my idea of fun but whatever. To my surprise it was not bad!! We meet with a salesman named Enrique and he was great. He wasn't pushy, overbearing or sleezy. He was super nice and got us exactly what we wanted at the price we wanted. With the help of Andrew everything from start to finish went smooth and easy. We walked out of there with a great car at the price we wanted. This was a great experience for us and we will return and refer for all car needs. read more

the best ... simply the best.......helpful mechanics it took them 1 hr to find out what was wrong..it took 5 days at another shop to find out nothing....same shop rate as anywhere in town...and they gave me the option to have them fix it or me.....not nailed to the wall like other shops..... great great great ......jim you kick ass thank you read more

Great customer service and no pressure is put on you what so ever. They make you feel more than welcome, and they are there to help YOU purchase the vehicle that YOU want, leaving you driving out of there with a smile on your face. read more

This was the worst car buying experience ever. VERY incompetent finance people. Refused to give listed sale price. They said they can only give the sale price if we take wholesale for the trade in. If we want more for the trade then we need to pay retail for the new car. Sent a check for the taxes and told us to get the plates ourselves cause "that's just how we do things". Would not re-write the loan to lower our payment when they found out our payoff on the trade was a lot less unless we bought a warranty. HORRIBLE CUSTOMER SERVICE, SHADY DEALINGS, WORSE THAN DICK HANNAH!!! Don't buy a car here unless you enjoy being bent over. read more

BEWARE OF THESE CROOKS!!!! I am up here from Arizona for a visit and needed to get my oil changed. I always go to a Dodge dealer for my work and have until now been completely satisfied. I was quoted over the phone for what I wanted done between $150 and $180, which is what I pay in Arizona, so I went in to Gresham Dodge to have the work done. After the work was completed I was hit with the price of $266. I told the first service person I talked to that the quote was much less than that and was told the price is what the price is and there was a mistake when I was quoted the lower price. I asked to talk with someone who could tell me why the price difference. It took 2 more people before I was told there was indeed an error in the price of the filter of $20. The cost is still way over anything I should have been charged. Not to mention (but I will) it seems they make a lot of mistakes. I then called the Chrysler organization to see if there was anything they could do and was told I could register a complaint. I have done that. If I could give them a minus star I would do so. BEWARE OF THESE CROOKS!!!!!!!!! read more

Outstanding customer service! Stopped in while driving cross country to address an issue with my roof rack and was quickly on my way. Kudos to Ken Knudson (service manager) and the staff! read more

If I could give no stars I would the worst service here and at Milwaukee so my boyfriend bought a brand new Jeep Wrangler from Gresham then not even 2 years after buying it all this stuff starts to go wrong leaking fluid take it to get it fixed not once not twice but 8 times to Milwaukee to fix this problem we were out of a car for 1 month go back to get it find more stuff wrong with the jeep wires hanging down by the gas pedal so we could crash??? Long story short the service here is horrible have to call back over and over to get someone and they just treat you like crap he bought a 28,000 dollar jeep you should treat him with some respect! Then go to once again for a 50,000 mile check up and the guy tells my boyfriend oh your radiator has a whole in it but u have a 100 deductible with all the crap we've been though and which we have all the paperwork for which jeep said at Milwaukee they didn't! how do u lose paperwork on cars you have worked on so the sales guy at Gresham were my boyfriend was getting his check up today while my boyfriend was explaining how upset he was about all the times we've had to deal with this BRAND NEW JEEP why buy a new car if all this shit is going to happen to it!!! Anyways he says to my boyfriend hey I can get u into a new jeep are you fucking serious???? Did that dude not listen to anything we were saying do you really think we're going to buy another jeep from you guys your insane everyone we've talked to corporate we get a run around well guess what no more now we're getting a lawyer cheap sleezy salesman will put you in anything to get a deal even when your complaining about a car you already bought and he's trying to get you into another one what is wrong with these people worst experience ever glad I bought my car somewhere else where they actually treat their customers with respect!!! NEVER WILL WE BUY FROM JEEP/Chrysler AGAIN!!!! read more

If I could give them 0 stars I would. Dishonest, said they would give me an agreed upon trade in value for my truck, but then added it to the sales price of their truck ! I have since them made it very clear i would never do business with them again and told them repeatedly to stop calling or emailing me (Per Oregon Law) 2 years later they are still contacting me to the point I feel totally harassed by them, so that is why I finally decided to post about my experience with Gresham Dodge !!!!! read more

We have a 2013 Dodge Grand Caravan that suddenly stopped shifting and making terrible noises. We took it into a mechanic, which said the transmission needed to be replaced due to "internal transmission failure" according to the diagnostic and the mounts were broken. Because it was still under the 5/100 warranty, we had it towed to Gresham for them to fix it. It was there for 2 weeks before we got a call stating it was "misdiagnosed" and the failure was because the transmission lines were leaking and the transmission was dry. We replaced the lines for $250, and had the mounts fixed which were covered under a service contract ($700 if not) which we paid another $100 for on our contract deductible. We expressed our concerns about the fluid lines not being the issue as we have never had anything leaking, and we were positive there was more to the problem, which the concerns were ignored. They called us when it was ready and my husband drove the loner car they gave us with our 3 kids in it to pick up the van. Before getting 2 miles the car started making the same noises and stopped shifting. He was able to make it home, and called Jeremy who we were working with. He said they tested it and drove it and "yes it seems the problem isn't fixed" (duh) and they think it's not the transmission filter is getting clogged somehow. After some very stern words about how we were told by you and our other mechanic the transmission needs to be replaced, you decided that really wasn't the problem, and I want it replaced ASAP (cuz it's on back order btw) the response I got was "we have to start at the filter, and then if that doesn't fix it we will have to take it apart and send photos to Chrysler to get it approved under the warranty" (which should have been done last month already). We are going tomorrow to pick up the loner car and you can bet I'll be speaking to the service manager. This is unacceptable! They themselves said it needed to be replaced and then went back on it and half assed the job. Incredibly upset and will be definitely making this as unpleasant for them as they have for me, so they make sure I never have to come back. read more

I recently took my Chrysler PT in for a diagnostic test because the engine warning light was on. They told me it would cost $2,800 to repair. I went to another car repair shop in Gresham and they told me it would cost $960.77 to repair the same issues. I had them repair the car and it now runs great! Pays to shop around for an honest mechanic. read more

I just want to say that I love Gresham Dodge! Andrew, Will (finance mgr), Greg (my salesman), Barry (saleman), Joe Sales Mgr), Enrique (my daughter's salesman) and Jason (parts mgr) are the BEST! They still greet me by name. Makes me feel really welcome. Ken, the service manager, is awsome. His staff takes great care of me and my 2011 Ram 2500, my wife, and her Chrysler 300 and my daughter, and her Sebring. Got great deals when I bought the cars and still getting great customer service. I recommend Gresham Dodge as the place to get your next vehicle! read more

My wife and I purchased a car at this dealership the day before Easter 2016. I stopped by to show one of the associates my classic car. I was told by Jay she called in sick but they would trade my classic for a newer model. Another associate came out and told Jay that he had a customer waiting. Jay told him he was talking with me and then asked the other salesman if the person I was looking was in. The associate said she quit. Then Jay then told him to leave and get out of his face. Jay was again told he had a customer he was working with waiting. Jay again told the other salesman to get out of his face and went over and fiscally grab the other salesman and push him and now both were yelling at each other. Another salesman came over and got between them to stop the altercation. I left a message for the GM Joe to call me he has not, I have been told he hopes that I just go away. I left another message with another manager he also has not returned my call. I did call Dodge's corp office and told them what happened. I feel this is not the way to conduct business and the GM should have returned my call. Anyone thinking of buying here should take caution. Joe you can call me I know you have our number on file. Most likely they will just delete this message when they see it. read more

I took my truck in to have some work done so I could get the check engine light off and pass deq. I was originally quoted a specific amount for the work. They called me back 2 hrs after my scheduled appointment and told me it would cost an additional 50 dollars and since I had already took the day off to get the truck fixed and run through deq I said go ahead. When I went in to pick up the truck it was an additional 22.50 tacked onto the 50 they added earlier. Not the end of the world but at this point I could not really complain because it would not do any good. When I dropped off the truck they said I would have it by noon or early afternoon. I called them at 1 pm just to get an idea how much longer it would be and they said they would have someone call me back right away. I waited an hour and a half and called them back. After being transferred around to a few different people in the service department they said it was almost ready. 2 and a half hours later I get the call it is finally done. Not thrilled because I still needed to try and make the deq and it was a little before closing once my truck was completed. The work I had done was maybe a couple hours worse case scenario is what I was told when I made the appointment. When I made my appointment over the phone I asked for a cost breakdown and a list of things that needed to be done for maintenance since I was nearing 90k miles on my vehicle and they told me to ask for that when I dropped it off to the shop. I asked for the second time when I dropped it off and the lady made notes on the paperwork and I was off. I paid for overpriced service work and had no list for future work and cost. I asked the cashier and he said he had no record of a list. At this point I just left with overpriced service work and will look for another shop to do my work from this point forward. I called the next day and asked to speak with a manager and conveniently all managers were out. Go figure. If they have negative ratings I would of went with that but 1 star is not what this service shop deserves. read more

I was researching trucks via NADA, Edmunds or one of those kinds of websites and it showed a Frontier for sale at Gresham Chrysler Dodge. I sent Gresham Chrysler an e-mail requesting a 9am appoint on Sat if the truck was still available. Instead of a confirmation, I got an e-mail back from the dealership telling me my car is due for an oil change, even though it's not due until Sept. I again e-mailed and asked if the truck was available. Instead of calling me or e-mailing me a yes or no, the dealership sent the specs for the Frontier, which I obviously didn't need given I contacted them through the listing. Given that they sent me the specs, it seemed reasonable the truck was available to look at. Within an hour of receiving the specs, I drove into Gresham. When I got to the dealership, I decided to call and ask for the name of the internet sales rep before going into the building. Not sure which rep took the call, but he told me the Frontier "sold last night." This lame excuse seems to be the go to excuse when dealers leave a listing on-line to attract people to the dealership even though the car isn't available. I say this because this is the third time I've gone out of my way to drive to a dealer to see a vehicle after having just had an e-mail or phone call from their dealership, only to be told "it sold last night." At any rate, if Gresham Chrysler had time to send specs, they had time to tell me the truck was sold. Instead, someone was obviously not concerned about providing customer service. Personally, I don't know why I felt the need to try once again to give them my business when they obviously could care less. However, I'm definitely done with trying to be one of their loyal customers. read more

I purchased a 2007 Jeep Wrangler Sahara 2dr at this Dealership in June. 12 days later I had what's called the "death wobble". I took to the dealer to see if they could figure out what was wrong. They said it needed a steering stabilizer and put one on. I was sure it didn't really fix the problem so I took it to a Jeep repair shop. This vehicle was so dangerous they wouldn't let me drive it home. Bottom line is 5 months later I found out this car had previously been wrecked. The track bar mount on the front axle was cracked almost totally off, from being wrecked. They didn't catch this on their so called inspection before selling it, or when I took it in for repair. I wanted out of this vehicle as it was not safe. They finally bought it back at a $3,000 loss. And now it's on their lot again for sale to an unsuspecting customer, and are asking $4,000 more than what they gave me. They should have given me a full refund, apologized, and not try and re-sell this vehicle. It's just wrong! read more

Horrible customer service, keep clear! Use to be a loyal customer and recommended their service department on a regular occasion. Went to take my truck in to have regular maintenance done (oil change/tire rotation) and wanted them to take a peak at the wheel well where their was a noise coming from when I turned real sharp. They wanted $102 to look at, not even to repair? I questioned the charge because out of all the years taking my dodge trucks their I have never been charged a fee to look at. The norm is; I ask them to look at, they diagnose, tell me how much, and they get it done. I called the manager Paul about this and the first words out of his mouth was did I purchase our vehicles their? Guess this is because it will affect the level of customer service I will be given. Paul passed me off to his head of the service department Ken, who instead of trying to retain a regular customer and take care of me, questioned my loyalty? Wow, something that could of been so easy. Change the oil, rotate the tires, and take a look at the problem. Their not the cheapest in town but that did not matter to me because they took care of me, until today. Must be new management or owners becuase their is definately a change in the customer service level. Unless you bought your vehicle their, do not bother! read more

A couple of weeks ago I contacted Gresham Dodge and spoke to Jim in the Service Department. I made an appointment to have my truck repaired on Wednesday of the following week. Jim said that I should call before bringing my truck in to make sure he had the necessary parts. What kind of service is that? Shouldn't he be calling to notify me when the parts are available and to set up a time to complete the repair? Nevertheless, I called to speak to Jim the Monday before my appointment on Wednesday. He was unavailable so I left a voicemail asking him to call. As of the next day, Tuesday, I had not received a return call so I called again. This time I was able to speak with Jim. He said it was a good thing I called because he had only one of the two kits necessary to complete the repair on my truck. He said he would put my name on the kit he had to hold it for me and order the kit he was lacking. He indicated that it would take 3 to 5 days to get the kit. It is now Friday of the following week, 10 days after my last contact, and I have received no information regarding the status of the ordered kit. That level of service leads me to believe that Gresham Dodge just doesn't value me as a customer. read more

Unprofessional, incompetent customer service. I contacted Lee Manning to purchase a Ram pickup. Made the deal over the phone because I live 3 hours away. After giving him my information because the deal was a go, his manager Will called me to inform me that I was misquoted by $276 and had the nerve to say that it was my fault. The approach taken by him was disrespectful and rude! I've never dealt with such unprofessional people who refused to admit it was their fault. When talking to Will, I asked to speak to the Store Manager and Will proceeded to say he was the store manager, but to my surprise, he was not. I called back and left a message for the General Manager Paul thinking he would be of some help, but that was a bust. He was just as incompetent as the other two. I can see that customer service is not a priority for them. I think it was their way to get out of the deal. Never again! read more

Stay away from their service department, as they are incompetent. They don't return phone calls and don't really care about any warrantee issues you may be having. After placing many-many calls to them, I had them look at my navigation system which was still under warrantee. They had the vehicle for 5 hours and tried to send me on my way as being fixed. I spent 1 minute running a check on it before leaving the dealership and it didn't work...lame. They looked at it for another hour then claimed it needed replacing and that they would order it and call me. After 3 weeks...no word. Called them. They said I need to wait more. Called them again after 5 weeks...they said if I wanted quicker service I should call Dodge mfg and they would email me the phone number...they never did. Called again at 6 weeks and left message...no return call. Then, I called their parts guy and he said I have nothing on order...so the idiots never even placed the order from the beginning. STAY AWAY FROM THIS OUTFIT! read more