I had a great experience at Gearhead Garage in Tigard. Doug Mackinnon (the proprietor) was cordial…read moreand helpful from the start, and he followed up on my email questions while I was figuring out whether their space would work for swapping my OEM battery to an aftermarket AGM. When I arrived, he even had a shop vac available so I could clean out my trunk area before getting to work -- small detail, but super appreciated. He charged exactly his advertised rate, no surprises. Fair transaction and solid service. I'd definitely come back.

Owner here recently agreed to let me use some of their parking space and ended up over charging me…read morewhen it came time to pickup my parked car.. we are talking total different person when any issues come up no way of seeing eye to eye be weary of this happening to you. Typically depends on his mood ! Will never return.

They're just about the only place that has parts for my truck. I can't even go to the dealer and…read moreget parts. I went to Napa and they had everything that I wanted that has never happened before anywhere else so needless to say I am pleased thank you NAPA auto parts for keeping Mike truck parts in stock.

HUGE thanks to Tim who not only found the right wiper blades [not easy for my car], adapted one AND…read morestood in the rain to install all 3 blades. INCREDIBLE customer service and what a nice guy!

Hog Heaven. Pure and simple. They service. You service. In their large garage. And with a bar…read moreinside, everyone meets to show their love of the Harley Davidson. Everyone is friendly and makes you feel welcome. No matter if you show up in a Bonneville T120. I can't speak for parts and service, because, well..... But Sam and Alex serve up some mean beer on draft. Don't ask about the "mystery beer". Full bar, too. And super hot biker chicks make the place their home. Like a club, actually.

I brought my Harley in last year to upgrade the exhaust. I had to bring it back within the first…read moreweek because they had tuned it incorrectly as if the pipes had no baffles, but they did have baffles so the tuning was off. Whatever, not the biggest deal, even though they tried to charge me for the retune and I had to negotiate...but yeah, whatever. Today, however, I brought it in for a check engine code and it turns out the bolts they used to attach the pipes to the engine had fallen out and when I asked the guy how that could have happened he said "whoever installed them didn't use locktite." When I told him that they are the ones who installed them, he seemed a bit embarrassed and said he'd get me a discount. Already I was annoyed because I shouldn't have to pay at all for them to fix a shoddy job, but when we next spoke the guy tells me there will be no discount because they only have a 1 year warrantee and this job happened a couple weeks more than 1 year ago. When I said that I understand there's a policy, but this is a bit of an extreme situation where I paid them to do a job that was done incorrectly and shouldn't have to get ripped off paying again for it, the guy countered saying the job was done correctly and it turns out "locktite can melt" so there was no fault on their part. Yeah right dude, nice try, people don't get new pipes installed and then have to replace the bolts every year because the locktite melts off. If I had been offered a discount I would have at least been persuaded to let them do the work, even though I would still be unhappy, but to specifically tell me that I must pay full price is a slap in the face. After that, the guys seemed totally fine with me walking out and losing what could have been a customer for years to come, which I just cannot understand. I dunno, maybe there's something about me that makes them not want to be my mechanic? Well, never again. I am incredibly disappointed because at first they seemed really cool, but I refuse to be pushed around by people who act like it's a privilege for me to be allowed in there. Also, tip to the owner, the new guy sucks on the phone; you should try to get the girl back who at least was able to sound welcoming.

Worst customer service EVER. Positively abysmal and complete waste of time. Stock answer of "we…read moreshould have an answer in another 24 hours" is complete BS. Especially since it's been 5 DAYS!

I love going to the Napa store in Hudson NC. But it has changed since they got bought out. The old…read morenew that works there was very helpful. Theres only one of the original s left. If you go the and dont go to allen he doesn't know what he is doing. He gave me the wrong alternator for my truck. I seen the manager walking around talking on his cell phone. The other 2 guys was helping customers and trying to answer the phones. But allen was so slow about helping me i spent 55 minutes with him. Seems like texting was a problem with helping me.

The staff members at Napa Auto Parts are very efficient and kind. The employee helping me select…read morethe proper parts went above and beyond. I highly recommend this business.

Speaking with staff member Mark and he was very professional, courteous and so helpful with getting…read moreme the right brake pads for two of my rigs. If they don't have them stocked they'll get it for you within a couple hours.

Battery I bought from a Napa store died while still under warranty. I called up this store and…read moreasked if they would test it and or charge it. They told me to bring it in. When I showed up maybe 30 minutes later with the battery, the employee, Mike, instructed me to place my battery on a hand cart near the register and leave my name and number with him for a callback when they were done testing it. I left the store thereafter, hours passed and I never got a callback. So I called the store and asked for the status. I was told on the phone by Mike that the battery failed the test and could not be charged and I would need to buy another one. ​ When I came back in the store, my battery was in the same exact spot, unmoved. I asked Mike if could get a replacement under warranty and was told yes, but only from the exact Napa location I bought it from. ​I thanked him for the help and took the battery to the Napa location I bought it from several miles away in battleground. While at that store to swap the battery, the staff offered to test it. I told them it failed testing at the first Napa but figured it wouldn't hurt to try. They​ tested it right there in front of me, and guess what, the battery passed the test and the staff then charged the battery for free. So it seems Mike flat out lied about the test and never did it; either out of spite or as a shady tactic to get me to buy a new $200 battery. I took the battery home and it worked fine. This isn't the first time I've got attitude and a lack of service from Mike at this Napa location. Every time I have gone in, he immediately starts following me through the store. When he asks if I need help I'll either take him up on the offer or politely decline if I know what I'm looking for. When I ask for his input or help I never push back and take him at his word, trusting his experience and expertise. I try to be polite and he just talks down to me and tells me "not to push it". What am I pushing when I ask "how's it going?" Mike? Your personal insecurities? I've only ever been polite when interacting with staff at this store. The other staff are kind and helpful. But Its clear from other reviews that Mike has some personal issues he really needs to work out. But I doubt an old dog can changes his ways. Avoid this Napa, take your business elsewhere...

I went to the store looking for mirrors and other odds and ends. A gentleman was hounding me every…read moreisle I went down asking if I need help with anything. I said no I'm just looking for whatever catches my eye. Watching me like a hawk, as a business owner I can understand to a point. But I felt very uncomfortable. I'll find another Napa to take my business to.

Happened to be at this Napa location this morning looking for coveralls with my friend. Decided to…read morebuy windshield wipers for my recently purchased used car and Alan and possibly his manager (didn't catch her name) were incredible, just going above and beyond to get me squared away. Upon installing them, I thought the initial wipers didn't fit but Alan came out on his own to give me a hand with them, fixing one of the blades I installed. After closer examination, he noticed that my blades needed an adapter. He then helped upgrade me to the blades I needed, taking the time to install the adapters and then installing them on my car. I hardly ever leave reviews but I wanted to give a shout out to how kind and generous both Alan and his manager were to me. Thank you for the incredible customer service today.

Don't bother going here and asking for help , I went here yesterday with help finding motor oil for…read moremy SUV they couldn't have acted more annoyed with me even walking in let alone how dare I ask for help , really sucks because I just moved here so I'm looking for local businesses should I need car help etc , really upsetting how badly I was treated . Oh well

I called to check about getting g a new battery as my old Napa had died. The guy I talked to,…read moreSteve, actually had me find the serial number on my old battery and looked it up and told me it was still under warranty . He was able to give me a credit of almost $100 towards a new one if I returned it.

Such a great shop, my neighborhood favorite! All staff members are friendly, knowledgeable,…read morewilling to help and definitely go the extra mile. Special mention to Misty who takes extra time and effort to make sure the customer's need is 100% resolved. Having this shop nearby is a big stress reliever for me, anytime I have a burnt out bulb or other issue. Also love to visit them when buying gifts for my car-obsessed grandson. Much appreciated and highly recommended!