It was my first time coming to this Gresham location, and I was beyond happy with my experience. Leland and Lana really took special care with my car, and they gave me a print out of suggestions for next time as well. I really am happy with their prices. They are affordable and reasonable. They checked all my fluids, they checked my filters and replaced them for me, and they did a tire pressure check for free! Since I was the first customer, I was able to use a 20% off coupon. I will definitely have to recommend this to my friends and family members. read more

I came for an oil change. The last oil change I did was at Jiffy Lube on Burnside. I went right after a strenuous dentist appointment. Half of my face was numb. Jiffy Lube lied and told me I need an engine flush and "Toyota recommends it at 15,000 miles." They run on upsells and disrespected me by lying. I went to Valvoline with a massive headache. They presented all the typical recommendations but was respectful and didn't push it. Exceptional service and pleasant atmosphere. I don't need an oil change station sound like a tire change at NASCAR with pressure of a salesmen. Good job guys you have a lifetime customer! read more

I have been getting my vehicles serviced there for years. Given the rudeness of the "Assistant Manager " I was treated with my thoughts are to simply find a new place to go to. I was told that I needed a new battery and wipers....but they were both in near new condition. I didn't get offered a receipt or printed report. I wasn't asked about the service I had gone there for! I used to get a complimentary car wash and was told that I had to pay for it. Very aggressive push to "upsell" the service. After emailing the franchise I received a vehicle service report and receipt and a coupon for a free service. I don't have any desire to do any business with places that treat their customers rudely. I do NOT RECOMMEND this place! read more

Came for an oil change and ended up tacking on a few other things. I had a coupon for $75 off $250! Good deal. Guys were really friendly and more importantly honest. I'm not an auto expert, but I do work in a field where people are trying to constantly get one over on you. So I'm pretty good at sussing out when someone is lying or trying to sell me something I do not need. "Do I really need this" being answered with "it can wait" is a good sign. Anyway, good easy experience. I got a couple extra services so it wasn't the usual 15 minutes but still very fast. Started at 8:20 and was outta there at 8:50. read more

I usually wait awhile.. but that's anywhere I go for my oil change. Service is always great & straight to the point. Valvoline is my go too! Especially because of the coupons on their website! Love to save a coin! read more

I have been coming here for a few years. Great service each time. Only the basics here for me, but they are extremely thorough. I have a newer wrangler and a 25 year old truck. They do excellent work and spend the time to remind me of what I need to do in addition to my normal oil changes. Very respectable considering I usually don't go for the extras. The value seems fair considering the cost of running a business nowadays, I remember that a candy bar cost 69 cents when oil changes were $20 read more

Timely and efficient service, pretty straightforward without pushing a bunch of addons

The service was amazing, I will be back for my next oil change. They took care of all of my needs for my car

First time coming to this location, so I was a little skeptical, but I was pleasantly surprised! Staff was super professional and efficient!

Great staff! Efficient and pleasant. Price of service was reasonable and they thoroughly went through all aspects of inspection. Highly recommend! read more

Employees talking instead of working. Huge wait time on the vehicle in front of me. When I asked why it took so long they said the guy under the vehicle was busy on something else. No thank you. Very unprofessional. read more

I am not sure why I keep coming to this specific spot. Probably because it is close to where I live. I would suggest going somewhere else. This is the worst customer service I have had at any oil change place and it is every time. No one greets you when you come or tells you wait times. You could sit here for 2 hours waiting and no one will come. The people in the other line who pulled in way later than you might go first because there is no check in to what people need or timeframes. Don't go here. Drive to another valvoline or a different business. They really need work on their efforts here. read more

First time. Usually go jiffy lube. 20$ cheaper here. It's been a wait but they say I stay in the vehicle while waiting. Pros: good if I'm lazy. Cons: it would have been nice to have lunch in the business here while waiting. read more

Valvoline Instant Oil Change - First time. Usually go jiffy lube. 20$ cheaper here. It's been a wait but they say I stay in the vehicle while waiting. - Oil Change Stations Near Me - Gresham, Oregon

I have usually had good experience with Gresham Valvoline. But last time 2 things were upsetting. The attendant told me that a cabin airfilter would cost 20-something dollars. I was charged $48! I would never have gotten the filter if I had known the real price. I brought my own synthetic high mileage oil, but was still charged $52 for the oil change. I called about both these charges, and the manager simply said the prices were correct. Nothing else. Probably won't go back. read more

The attendants do not greet you in line or give you any estimate for wait time. Two cars went through the right lane while I waited for the car in front of me to spend an hour in the stall. No info or customer service interaction. Go somewhere else. read more

Waiting in "line" is ridiculous. The car next to me arrived about 15 mins after I'd been waiting in the left lane. He's now almost done and the car in front of me still hasn't been worked on yet. Not sure what I was thinking coming back here and expecting anything different. After waiting 45 mins I left and went to Scrubbys, and got in immediately. read more

Do not go here unless you want your vehicle absolutely destroyed!! They ruined my car and to the point it's not worth even getting fixed. Took it in for an oil change a month ago 2 weeks in started smelling like something was burning. Took it back to the same location and a young gentleman stated everything was fine. He didn't see anything wrong with it. A week later while driving home my car completely dies won't start. And had to be tripled A back to my home town (2 hours away) just to find out it would cost thousands to fix. A stranger passing by when waiting for triple A (who actually worked at that location in the past) stated there was NO OIL IN MY CAR! That there was an oil leak that it should've been caught by valvoline. When I returned to valvoline asking for a phone number to file a claim the manager was rude. And wasted my time. I came in there for a phone number to call to file a claim not for you to sit there and treat me like I'm the stupid one. While you go over your security footage. I ended up calling the customer service line and they stated that they are unable to assist me! Even though their policy is "within 30 days you can file a claim" the gentleman over the phone wouldn't even help me start the claim filing process and just hung up on me! Never again would I ever return to valvoline (at least this location) nor recommend this establishment to any of my friends or family! I suggest you steer away from this unprofessional location and take your money somewhere else and not get stuck without a working vehicle and financial hardship!!! read more

I called Valvoline to inquire about DEQ inspections at the Gresham location. After waiting in my car for my turn (no one came to the car to check anything as I waited) to pull forward, I found out that DEQs are not provided there due to an internet issue. It would be nice if the phone connect was up to date on the services at this location. Nevertheless, it was a long wait to find this out. However, once Virginia came over to help me, she was successful in changing my attitude from annoyed and disappointed to a contented customer. She offered to do at a vehicle and fluid checkup as I was already there after waiting so long. She ever so helpful, kind, and gracious in the way in which she treated me. She is an A+ representative and gives great service and all with an attitude that is ever so pleasant and helpful. Will go back for next oil change and hope Virginia is still there! read more

Good mother of god - worst service I've ever seen. Ran by simply to get an engine light code checked. Typically they'll send someone out with a clipboard for preliminary check-in... Today, nothing. I waited almost 2 hours without being acknowledged. Once I finally reached the bay, the team launched into oil change mode without a word. I had to ask that they all stop what they were doing and explained that all I needed was a code check. Dude looked me dead in the eye and said "My code reader is down." No apology for the gross 2-hour inconvenience or anything... just a blunt "no." This was the manager on site. Wow. Just wow... read more

DO NOT go to this location! I went in for an oil change ONLY, the manager urged me to get the transmission flush, listed off the reasons I needed it, so I agreed. A few weeks later, I'm driving down the road, towing my trailer, and my transmission slips hard in 3rd gear. After sitting for a moment and restarting the vehicle, it seemed to shift ok. I get to my destination, park, and my truck sits for a few weeks. Then, I go to tow again and my truck slips 5th and 3rd gear hard again. I stop, and do a series of checks, including the fluid. I find that it is INCHES above the "hot" marker on the dipstick. I look up the effects of having too much transmission fluid, go ahead and google the effects, if not, here is one of the thousands of links: https://mechanicbase.com/transmission/slightly-overfilled-transmission/ I go back to the location and the same manager that suggested I get the service in the first place kindly helps remove 3 QUARTS of overfilled fluid to get it to the level it should be... notice that all of the links say a quart overfill can cause serious issues... HOW ABOUT A GALLON? I get back on the road and 10 minutes later, BAM! another slip in 5th gear.... At this point, I contact the most reputable transmission shop in the area and ask them the effects of overfilling, he lists all the same issues listed in that link and says 3 quarts is an insane amount overfilled and that I need to contact a lawyer immediately and begin pressing charges because it is 100% on Valvoline. He also says that transmission 'flushes' are not good for your system and that no transmission shop would ever recommend that. You would normally get a much more in depth service at a transmission shop when servicing/ changing your ATF fluid. He said this is all due to their negligence. After hours of struggling on the side of the road, I finally get my trailer and truck parked somewhere safe for long-term sitting. I contact the transmission shop and guess what... THE MANAGER FROM VALVOLINE CALLED THEM TO SEE WHAT THE EFFECTS OF OVERFILLING A TRANSMISSION ARE! I now have record of the manager that suggested I do this in the first place contacting an actual transmission shop and asking questions about THE SERVICE THEY ARE PUSHING ON PEOPLE! How do you not understand the repercussions of the work you do? How insanely negligent is that?! I get an estimate for my transmission rebuild and it is $6,500 dollars... I now have a lawyer involved, ready for litigation, a transmission shop that is witness to their negligence, and these people (Valvoline) contact me to let me know my claim is denied... what a freaking joke. I have a free lawyer that provides me free litigation through work, evidence of them performing the service, evidence of them calling transmission shops and asking about how to do the service they obviously don't know how to do, evidence of them removing three quarts of ATF, and a google reviews section filled with people that have left this shop with damage done to their vehicle due to negligence. Hell, maybe we will get a nice little class action lawsuit going against them! If you have experience damage to your vehicle from this shop, please feel free to reach out to me at shane-short@outlook.com. They will also be reported the the BBB. Do yourself a favor and avoid this shop at all costs. They apparently have no ethics, and will not take responsibility when they screw you over and ruin your vehicle after pushing a service onto you. They cost me a years worth of savings because of their negligence. read more

Got my oil changed here. Declined the multiple services they tried to get me to have. Got home and have a leak under my truck. ***went back today*** Manager did another oil change and I am hopeful that fixed the problem. read more

Love watching professionals work, and these people did an excellent job, and paid attention to detail in their work. My truck's brake fluid reservoir was wiped down during the service... something you don't often see when getting an oil change, but this is an excellent indication of professionalism of those working there. Well done! They checked my battery, offered to check tire pressures: I'd just checked them myself, and my vehicle had just had its second warranty check about 2500 miles ago, but it was reassuring that they checked everything under the hood. (I change my oil every 2500 miles, one reason why I had almost 300,000 miles in most vehicles I've owned.) Very clean facility: that ALWAYS impresses me. Long story short: excellent service. Most oil change service emphasizes the quick-turnaround, but most people don't know that the last 1/2 cup of oil in the engine has the most contaminants in it, so by my watch, the time it took to completely drain the oil from my truck indicates to me that they were more interested in getting the last of the oil from the engine than they were in getting the maximum number of cars through their service bays. As a vehicle owner, this one fact should be of interest to you, especially if you want your vehicle's engine to last 200,000 miles or more. Very nice people who did an excellent job. read more

Very fast. Friendly. Weren't too pushy when recommending other services. I went right at opening so there was no wait. they alerted me that there was an engine oil leak and to get it checked out. similar pricing to my usually place in WA. read more

2x now they did not fasten the splash guard back right and it fell down while driving. Also today it took almost 3 hours for 3 cars and finally had to just leave and go to another location. They are not very professional. Other location on Powell is way better. read more

Always appreciate the service here. Used to drive from north Portland to this location because of it! That and always got a good price and they aren't pushy. They have a speal to give but that's just part of it. You tell them no and they say ok, and nothing more. The only downside is the size of this location is only two bays so sometimes the wait can be pretty long. read more

Always come here to get An oil change. We were in and out this morning in good time. Justin is great very informative. Also got a free car wash coupon since he noticed we were targeted by berry eating birds. LOL. read more

I was excited to try their service since covid is currently going on, I found it convenient to stay in your car. I pulled up and Mike approaches my car (NO Mask) and asked what I need it. It was 5:00 they close at 6pm according to google. I said I need it an oil change he told me he couldn't do it because "his pan was full" I was baffled. So what are they doing open for a whole hour. I will not be going back. Disappointed with the lack of service and lack of professionalism with wearing masks. Specially when you call says that the safety of their customers is number one priority. read more

To the gorilla who saw that my oil plug needed to be changed and then proceeded to wrench that plug on as tight as he could. Thank you for causing the same problem as before. A man should be able to wrench off a plug to his own car with his own strength, shouldn't need a power tool for the job. What a zoo. read more

My significant other got their car oil/filter changed here and the oil/filter was due. I usually do this myself and most mechanical work on my vehicles so seeing the work of someone else led to some disappointment. The oil drain plug was over-torqued by so much that I...yes....needed a breaker bar to get it off. This is after letting the engine get nice and warm and putting anti-seize on it. Let it sit for 30 minutes and it still wouldn't budge. I did get it off and had to replace the drain plug as it was nearly rounded off before I even got to it. Now the oil filter. It was so tight that not even the wrench could take it off. The wrench, attach to socket drive, just rounded off the metal from the filter. Darn. Rubber ratchet (for oil filters) didn't work, oil filter wrench didn't work and actually crimped the filter (cheap garbage metal). There was no brand name on the filter either. Finally, had to use a screw driver method and even then it just mutilated and mangled the filter so bad. Oil filter is supposed to be hand "snug" not torqued to 100 lbs. lol They have cost us money and several hours of time including a few friends who are mechanics who were helping me. EDIT: Zane came over and immediately fixed it with specialty tools and all is well. This is just a warning for future reference. read more

Malik was very helpful and kind whenever it was my turn to be helped. However I waited over two hours for an oil change and while waiting an older man who worked there came up to my car in the line to tell me to smile....WOW. At that point if I wasn't stuck in line - not able to get out I would've left. So keep in mind women, even if you've been waiting two hours in line some of the male staff expect you to have a constant smile. read more

The guys were great! Quick and efficient! Got me in and out within roughly 15 minutes! Very pleased with my experience at Valvoline!

Extremely slow service!!!! When I arrived ten minutes after they opened, I was the next car in line. I have no idea how long they have been working on the vehicle already in the service bay. No matter, it took over a half hour for me to start to get my service!!!!! read more

Was in the area and my car needed an oil change. Was done in and out within 20 or so minutes. However I watched as the person replacing the oil in my car, spilled oil on my engine and I'm an attempt to degrease after said spill, failed to notify me of said incident. A appreciate their efficiency however the lack of communication with customers makes me not want to return to this location. Mind you my vehicle/motor only had about 28,000 miles on it at the time the photos were taken. read more

Valvoline Instant Oil Change - Oil Change Stations Near Me - Gresham, Oregon

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WOW!! This is the best Valvoline I've even been to. I drove in from Los Angeles and had low oil pressure. I came in for a top off and was told "no charge." The manager explained he's here for the customers and does. It charge for top offs. Amazing customer service. Highly recommend this location. read more

I was gearing up for a cross country road trip, and took my car in for an A/C tune up, as when I was idling stuck in traffic, there was no working A/C. It worked fine while driving, and kept the car plenty cool. I took in it last year for the same issue, and it improved. This year, they notified me it was just serviced last year, and questioned if I still wanted it serviced, which I hesitated about, but decided to get it done anyhow. After I pulled out, I had now had no working A/C, not even while driving. They attempted to reservice it later in the day, but still nothing. I was offered a refund, but am still worse off than I was before going in for service. Long story short; if you need A/C service, I wouldn't trust them to do it. The staff itself was friendly, and tried to be accomodating, so I give them a good rating, but now having a broken A/C, especially when trying to move across country made this a terribly frustrating experience. I'm 4 hours into this problem, and still have to get it serviced elsewhere. read more

I've been coming here since 2006 when it was Oil Can Henry's and I've never had a bad experience. They service both of our vehicles and these guys do an exceptional job. They ask if you would like to have additional work done and if you say no they move on, no hard sales pressure. I also like the fact all the same people are here even after Valvoline took over and they haven't missed a step when it comes to service. Keep up the great work! read more

Said I need new $10 oil plug because threads were bad said ok but give me old plug...threads look ok to me but will take elsewhere to check. Replaced air filter after they told me there filter competitively priced. Twice and almost three times what Wal mart air filter. Said rear end fluid over filled and drained off fluid. My confidence level with them? Well just let me say....tomorrow, I will check rear end fluid level myself read more

When this business was Oil Can Henry's it was great, my go-to oil change place for years. My last oil change there, now Valvoline, was laughable as I was told my fuel filter needed changing. As it was changed on a previous visit (Oil Can Henry) and was only months old I inquired how they came to that conclusion. I heard the 'tech' below my vehicle say it looked dirty. The body of my fuel filter is metal, its location is near the gas tank, exposed to all the wet muck Portland roads can throw at it. I asked Mr. Head Tech to check the records for my vehicle on his computer, he verified that the fuel filter was indeed only months old. Nuff said, bye Valvoline you've lost my trust. read more

They were amazing. Super courteous, professional, and provided really fast service! On top of that, when it was time for me to pay, I had a $7 coupon and the attendant found me a $10 one that he applied to my total bill! I will absolutely be coming back. read more

Dishonest and when you call them out on their dishonesty they will rebuttal and state that they said something else. Super unprofessional and would not recommend getting your car serviced here. They will tell you something is wrong with it that isn't, so always get a second opinion which is what I did and I even saw for my own eyes and they lied. Not worth the trouble. read more