I went to Gresham Jiffy Lube off of Burnside. Every time I go to check for everything my car needs, but don't pressure me to buy anything. They gave me a full synthetic oil with a $30 discount. Super grateful for them that great customer service very professional. Take good care of my cars. I will definitely be back. read more

I asked for an oil change. Ryan said OK no problem then proceeds to look at my air filter which is not changing the oil. Only need to tell me I need a new air filter, when I refused to let him upsell me a filter. I find the old air filter unattached. So I drove around without an air filter because of his lackluster service. Didn't ask him to do that and did it and didn't even do it right. Never coming back here, read more

I came in for a oil change on a vehicle I had just bought and was worried about the additional services needed,Kris was more than willing to reassure me that nothing was major and I could get it taken care of when I wanted to. I had a great service. Will definitely be back!! read more

Went here to get my oil changed and everyone was so sweet and fast!! They noticed my filter was old and replaced it for me! They even fixed whatever was loose for me no charge! The oil and filter put me at around $120 all together which I feel like it was a good deal! Will go here again and totally recommend! read more

Do not come here. I usually use jiffy lube for my routine oil changes, but will be finding a new place. I came for my last oil change and the tech told me I was due for spark plug replacement. They quoted me $160 for this service. I came 2 weeks later for the spark plug replacement and was quoted 35 minutes for completion. This is when they told me the price would be more than double what they quoted- over $400. Wtf. I left immediately after this. How dare you prey on vehicle owners by throwing around numbers that are not accurate. Bullshit. If you don't know the price, you shouldn't be quoting the price end of story. Mind you, I was quoted $160 on two separate occasions and had a print out that said it would be $160 for my vehicle. PREDATORY. Literally go anywhere but here. read more

This place is where I worked for two years in the early nineties. It used to be good then, not now. The last time I was there they drained my oil and the told me they didn't have the full synthetic my car calls for. I told them the blend would not do so they said they would send someone to the auto parts store to get the correct oil. I watched and nobody left the building, but about ten minutes later a tech came up out of the lower bay with five quarts of full synthetic. These bottles were a bit grimy. I have no proof but I'm quite sure they just took old bottles out of the trash and filled them with whatever. I'll never go there again and I always buy my own oil and OEM filter on amazon. read more

Went in for a last minute oil change and the staff were very friendly. Dakota helped me out, he was quick, professional, and made it very easy for me to get the service I needed. He also was not pushy for other services that I did not want, which I appreciated. read more

$118 for the cheapest oil change in my Subaru? With no other special service and no filters or anything being replaced? Is that a joke? I pay no more than $70 at all the other locations. This place is a rip off. I feel bad for the teenage girl in the lobby with me who got hit with a $650 bill. All she wanted was an oil change hahaha Absolutely go somewhere else people, this place is a scam. read more

If there is 0 i would but it The worst place and branch ever..last three times one of them they emptied the oil then after told me they have only an expensive oil so i had to pay 130 instead of 39.. Yesterday the guy named larry talk like his talking to his worker then after i gave him a coupon and left so i founf out he didn't put the coupon and didn't give me a sticker and he was rude when talking to another workers or new hiring worker.. I went back and he stand at the front of the door and point to me with his finger to come to him and he said the system is off come back another day to fix that.. he is so disrespectful and unprofessional.. He didn't even say a sorry word. And i have the reciept and the proof.they replay after to one of my reviews to contact them but not one answer or follow up me.. Worst place ever..stay away read more

they quoted me $86 for an oil change then said it was $126 after they were done with it. Said they confused my rig with the one in the next lane, lol. Rip off outfit. read more

Went to go get a oil change and a few days later noticed that my car was dripping oil, Took it to another Jiffy lube and they Explained to me that they had put the wrong oil filter and that my Drain plug was damaged. And they helped me with putting the right oil filter and replacing the drain plug. read more

Jiffy Lube - Auto Repair Near Me - Gresham, Oregon

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Went above and beyond what I was expecting. Ol' Navy made sure that he took care of everything that I was asking for and he even offered to put my license plate on my vehicle for me! read more

Needed an oil change and this was convenient. I was greeted and was given options for the oil to use. (One, a synthetic blend that my vehicle does not use.) The employees were friendly. I checked their app for coupons and found a $10 off and showed it to them. They happily took it. I paid and was sent on my way. Leaving from a different direction than arriving, I saw a sign, in front of the building, $25 off the same service. so, I made a U-turn. I was greeted by a different employee and asked to speak with the original. He could not be found. So, I explained the situation. I was told, not asked to go to the waiting room, where he would get with me when he can. After a five-minute wait, I was refunded $15 and dismissed without an apology, explanation and even have a good day. While leaving I spotted the original employee, talking and laughing, in the middle of the shop with others. read more

I've got there 9 am that young gal said I will check you in in a minute ok ? Ok thanks , 15 mins gone by nothing I've waited until the one car in the stall was done I was to be next in line ... but not ! Some car pulled up and they took her in , I've said to the guy " what ? I was here first and she get the service? I've waited 20 minutes and not even a check in? The guy say sorry about that and continued to waved that other car in , I've left !!! wOW .... why did they even try to explained what my issued was and this is how it work and so on .... terrible experience here ! read more

Jiffy Lube - Jiffy lube- Gresham in Burnside - Auto Repair Near Me - Gresham, Oregon

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I just went to Jiffy Lube at the Gresham location. I asked for an oil change. I had a 25$ coupon for an oil change and asked that they honor that coupon. they sent me to the waiting area and drove my car into the bay. I was not told how much the oil change would cost even after I gave my information at the desk. The tech came back and asked if I wanted to change my oil filter or cabin filter and quoted 32$ for the cabin filter which I opted to do and 14$ for a new transition cap. when all was said and done I was handed a bill for $175! for an oil change after my $25 coupon. l looked at my receipt and saw they had charged me $47 for the cabin filter and $112 for my oil change. I was shocked and feel misled. I told the tech this and was told by him that we had discussed prices 3x and I should not be shocked by the price. I will never use Jiffy Lube again and feel that that I was tricked. don't learn your lesson the hard way like me- avoid this business. read more

BEWARE!!!!! this shop just charged my wife $160.OO for a simple oil change. Nothing else. When I called to question them on the charges the answer was, that is the package for her type of vehicle. (22 Santa Fe) I asked them to break down the charges and the guy on the phone just kept repeating that's the package. I pointed out that nowhere else in the city charges as much.( on average 55 to 70 dollars) his response again was that's the package. This shop is out to rip you off !! Avoid this place read more

I've been here since before 8 when they opened @ 8:07am. They pulled three cars into the three bays. It's now 8:57 and not a single car has moved. There are 12 more people in line for almost an hour. As soon as I am able to pull up into the bay, I'm just going to drive through. They've always been slow at this location but this is terrible. Everyone is mad and shaking their heads in their cars. I'm not giving this place my money. I should have known better by all the terrible reviews. read more

I love this Jiffy Lube! I've been coming here for over a year now and have been in on many occasions for different services. Every time I've been in for a service they always go above and beyond with hospitality and service. You can tell that they really value getting you back on the road in good condition. If you ever need an oil change, filter change, or rotors and break pads, I would highly recommend this Jiffy Lube. For someone who also isn't very car savvy, they also take care in explaining what's going on and how maybe a cheaper option would suit you better. They will take care of you (don't listen to the negative comments. They lie!). read more

I really appreciate the fast and friendly service here. I came in thinking I was overdue to have the oil changed on husband's car. They were quick to tell me that my car just needed to be reset and the oil topped off. I was on my way within 5 minutes... No charge read more

Jiffy Lube - Auto Repair Near Me - Gresham, Oregon

I travel a lot and I can count on jiffy lube. I popped in and had the oil changed. They always check the fluids and air pressure. They also let me stay in the vehicle because I had my pets with me. I would go back. read more

This is an update to my last review about Jiffy Lube I want to say that they did an excellent job but I wish they would inform me about the different grades of motor oil and what the consequences were when you put a different grade of oil into your car. This is an update to my last interaction with Jiffy Lube is that I wish they were informed me on a different grades oil beings they were out of stock of the oil that the car takes they did not inform Of a different grade of oil and what they could possibly do when you use a different grade of oil read more

Professional and courteous service from all the guys there. Don't get out of your car, the floor is slippery. So use a restroom before you get there. I certainly will use them again. read more

I called ahead of time to make sure that the closing hour was 6pm despite the holiday season, which they said it was. A very busy time of year for everyone, and especially hard for me to get things done considering that I take care of my grandfather, full time, who has dementia. When I called they said that it would take about 45mins to complete changing my spark plugs. I arrived at 5:03pm, and after looking at my vehicle, they told me it would actually take 30mins to complete and they wouldn't be able to get it done in time for closing (which again was at 6pm... an hour later). I should have been told on the phone that they obviously didn't "feel" like doing anymore work for the evening. Rather than having to drive all the way out there, to be sent away. Lazy! read more

WHAT HAS HAPPENED TO THIS PLACE?? Heads up! Go somewhere else! This is NOT the Jiffy Lube that I've been going to since 2004! This is a bunch of poorly trained employees trying to figure out what it is that they're supposed to do. Don't call them Jiffy Lube any more. There's nothing "Jiffy" about this group. After waiting IN THE BAY for 20 min, a nice woman gave me a new oil change decal for my windshield. 10 more minutes, I asked "Derek" how much longer before starting on my car...response was a curt, rude "we need to finish the car next to you FIRST". Employees meandering around, no one working on that car and I am sitting in my car watching. I begin to read YELP reviews about this place. Yikes!!! So many unhappy customers with responses from the district manager. I mentioned this to Derek. He challenges me..."do you want his PHONE NUMBER???" No, I am going to post on YELP. Derek does not have acceptable customer relationship skills. He needs some training in how to interact with the people that pay their hard earned money to have a service completed accurately and in a timely manner. An employee named Sam was the only positive interaction in this entire experience. He gets it. He provided great customer interaction with me, answered my questions and Did the work on my car. He thanked me for my business when I left, calling me by my first name. Thanks, Sam! As for this Jiffy Lube, I think it needs serious corporate intervention, but I doubt anything will happen, as evidenced by the previous YELP reviews. I can't support such a sloppy business. I wish Les Schwab Tires changed oil!!! read more

When in for simple oil change and listening to manager belittling his employees...they took off glove box to change cabin filter and were unable to install back in after 30 minutes. The manager took over and he actually took pliers and BROKE off parts of my glove box to make it fit. After he walked away it FELL off !!! He broke it off! Now I have broken glove box, I should have gone to Gresham Ford! Manager was rude to me that I said I want my car glove box repaired! Worse Manager ever, poor employees were imitated by him! If you love your car! Don't go here! Called regional Manager about bad service & watching the manager break my glove box. Waiting for resolution...very sad. I would give no stars, but not an option. read more

Heads up - use a different Jiffy Lube Three cars in bays and two waiting when I pulled up for an oil change. I was told it would be a couple hours - yes I probably sighed or rolled my eyes. Then I was told I would be checked right in, follow me. I did. I waited an hour to even get checked in! The others in the crowded seating area were irritated. Fast forward. I was told my car needed brake fluid. I said to top it off them (and charge me like every other Jiffy Lube has done for me for years). No, we can't do that, we have to do a full exchange. I said NO. I called my mechanic and was told I could top off. Then I took my car to Les Schwab to rotate me tires (for free) and they looked at my brake fluid and said it did NOT need even topped off!!! Dishonest business practices usually come to light. read more

went in for oil change, ended up with oil all over the seat of my car. will never go there again, check BBB for their rating it is a D- !!! terible. read more

My wife just went to the Gresham Jiffy lube with a $25 off coupon. She never got an upfront quote on the oil change. They asked her if she wanted a cabin filter and quoted $30+ dollars, which in itself is an amazing over-charge, but she opted for it anyway out of time. Why not, I'm all ready here. When all was said and done she was charged a total of, after a -$25 coupon deduction, $175.55. Whew! $112.99 for the oil change alone including the -$25 coupon discount. So $137.99 for a simple full synthetic oil change! $46.99 was charged for the $16-25 cabin filter that she was quoted $30. Then a few other charges. When she questioned these charges, she was treated with disdain. Just another dumb woman attitude? Possibly, but they definitely argued giving her a feeling of your loss for being naive and said," what do you want us to do?". This is outrageously over priced, a rip off, dishonest and just rude. This made my wife feel small and we believe they knowingly took advantage of us. I would remove the single star if I could and refuse to ever use ANY Jiffy Lube again. read more

The service was spectacular today! I had 2 vehicles that needed oil changes and I was able to get both done in under an hour. The crew was friendly and professional and the Assistant Manager went above and beyond with his level of service. Well done!! read more

I had the oil changed and realized the car was leaking from the drain plug. Took it back to the shop and was told by the manager to get in line. No customer service, his attitude was horrible. I recommend you go to a different one for service. read more

I went in for an oil change that took nearly an hour...not jiffy at all. They said on the service checklist that they completed an exterior window wash, which they didn't. They check tire pressure, but barely 1 day later my tire pressure light came back on. Although my car said air filters needed to be checked, they did not show me my air filter and marked it okay. They didn't even look at my wiper blades before marking okay. Even with a $15 coupon, the price was twice what it was the last time I went to Jiffy Lube. My customer information had 3 major spelling errors, including email, which you'd think they'd want to have correct. I will not return to Jiffy Lube. read more

Very rude and inconsiderate of the employee to walk up to my car, and the very first thing he says is, "Did you get in a fight? Haha, did someone knock you out?" after seeing my two black eyes that occurred due to personal reasons- not to mention extremely unprofessional. Only after making jokes did I tell him what I needed- he did not ask first. I came here to get my oil changed and a headlight fixed, not to be laughed at and joked about by the employees. Also, very rude to stick your arms and head into my vehicle to test my lights for me when I'm on the phone and asking for just a second. I get it's fast-paced, but that was just rude & impatient. read more

imma be honest i dont know anything about cars but this place changed my oil really fast for really cheap (they also have coupons). if you're just as clueless and broke as i am and need an oil change, go here. read more

Mistakes happen, stars align and things get missed. The key is how it is responded to and handled. Well the manager at this location was beyond professional and took care of everything with zero gripe. Customer service is slowly becoming extinct, so I say support those businesses that still get it, and this is one of them. read more

If I could give 0 stars I would. I don't even care that I'm about to go full Karen mode. I have never seen such a lazy, uncaring crew. I got my oil changed here and had to wait an hour once I was already in the garage. I guess they had to have my oil brought from a different location since it's a German car, so I suppose that's fine. Everything went okay and I went on my merry way. As I was driving down the interstate the undercarriage of my car fell off. As I was looking at it, there were no screws to be found. I sure find it odd that not a SINGLE screw was in its place, considering how many there were. These people didn't bother to put ANY screws back in and just popped it back on, deciding that was good enough. This is the first time I had my car serviced since I purchased it so I know for a fact it wasn't an issue before this. It ruined the undercarriage of my car and will cost about $500 to fix this and I'm sure they will do nothing to fix the damage they caused. I would also like to note that I was nothing but polite during the whole process and didn't complain once about waiting or the fact that they had the original price wrong, they told me $40 cheaper than it really was. I am disgusted by the service here. read more

Charged $75 for an oil change?!?!! In a 2012 KIA. I spoke with the manager Shane and he told me "we give the option for the customer to choose " but what they practice at jiffy lube is to start with the most expensive (synthetic oil) prices and work their way down. OUTRAGEOUS! I would NEVER RECOMMEND JIFFY LUBE read more

This branch are short of stuff and instead of telling you that, they open in full they take 3 cars inside and close the doors so nobody can see and they only have 1 crew working so they get you in take your money and then disappear for 15 min while you sit in the car until someone comes to talk to you. read more

We normally use the Jiffy Lube in Bend, Oregon (which is great by the way). But unfortunately, not all Jiffy Lubes are respectable businesses as this Burnside location is far from it. The problem is, you get comfortable with one, they treat you well (don't take advantage of females or anyone they think won't know better) and you can start forming the false assumption that all Jiffy Lubes will treat you great. My wife was visiting Portland for a marathon and since the oil had started getting too low, decided to go ahead and get it changed before heading back over the mountains. Now she is very unsavvy when it comes to anything automotive related. And that is where a business like this loves to prey on this type of person. Normally our bill at Jiffy Lube is around $30, but today, we got the low, low price of $85!! They switched the oil to Synthetic w/out asking, they replaced stuff w/out asking. So she went with it b/c that's the kind of person she is. And they did this to her b/c that's the kind of people they are. This is not a place I would recommend your mom go to, your wife, your sister, or anyone you care about. Now if you're a guy w/ a truck like the reviewer before me... odds are you know your way around what should or shouldn't be happening and as such, they're not going to try and mess with you. Sharks don't prey on the strong, they prey on those that appear to be an easier meal. Now by all means, if you enjoy the thrill of haggling, facing off with the adversary, using your knowledge of your automobile to challenge what they're saying... then you may love this place! But if you're expecting this is place that lives by codes like: 1. Treat people the way you would want to be treated 2. Be honest, upfront and ethical Then don't go here. Fortunately there are LOTS of alternatives in the area that won't treat you as poorly as this this Jiffy Lube. Now you may be wondering, "Why did you give them two stars?" Well in my world, you need to cover the whole spectrum. And 1 star rating are reserved for companies that take their malicious and evil deeds to the next level. This would include physically harming you, verbally abusing you, slashing your tires, etc... So while this Burnside Jiffy Lube represents a business that offers a high level of nastiness, it hasn't yet earned that coveted 1 star rating among the truly supreme evil business doers. And believe me, I we won't be back to find out! Now, if this business cares about the experiences they provide for people, and if they are saddened by this news, then I'll let you know if they would like to offer a refund and a chance to redeem themselves... but until then, you'll know where they stand :D read more

I would give these clowns negative stars if possible. Over an hour waiting for a simple oil change. They weren't even busy when I pulled in. The manager is pacing back and forth with no direction and the employees don't have a clue what to do as they haven't been trained properly. I've come here for years and this is the worst service that I've ever experienced. Can't say that I will return. read more

So, I have been going to this location for over a year, and have had some ok success, and bad experiences. I thought it would be easier than doing it myself, and with a small child, I was right. Butit ended up costing me a new engine. I know there is no way they will ever admit it, but I ended up having to get a new engine for my Tacoma, after these idiots stripped out my oil plug without telling me. 2 days after hey changed my oil, my engine seized, destroying it on the freeway with my son in the truck. Apparently, according to a Toyota Master Tech, this is pretty common with these oil change places. BEWARE!!! And of course they claim no fault of their own. So, long story short, STAY AWAY!!!!!!!! read more