This auto parts store impressed the heck out of me! I'd been to O'Reilly's and AutoZone, looking…read morefor a sun shade for my driver's side window. You'd think this would be an easy search, but it was nothing but frustrating. I was pretty much ignored in all the "big name" stores. What I would have given for someone to simply point me in the right direction! I just wanted to buy a simple roller shade. How hard could this be for them? And then I walked into Advance Auto Parts on E. Powell in Gresham - and KNEW I had finally found my place. No sooner did I walk in the door than "Brett" asked if I needed some help. When I mentioned wanting a roller sun shade, he went to the back and personally brought out the one he used for his own car! "These work really well for me," he said. "Want to see if it works for your car, before you buy?" With that, we went outside and tried it on my car. It was perfect. (The price was really reasonable, too!) Now THAT was good customer service! That Brett would take the time to "demonstrate" a product, to make sure it would work for me was a very kind (and darned impressive) thing to do. I hope Advance Auto Parts pays this man well. He just earned them a customer for life. Thank you, Brett! Thank you, Advance Auto Parts!

The staff here have always been able to answer any questions I've had. They're knowledgeable with…read moreparts, car cleaning care, paint, tools, you name it. I had a factory defect on an item I purchased at another Advanced Auto Parts store, and they accepted the return here. Funny thing was the second item I bought (at this store), also had a defect. However, they accepted a return on that one too. The third purchase got it right. The product defect was no fault of theirs by the way! Thanks guys, you're my choice when it comes to my automotive needs !

Hmm not sure why they have ANY employees at this store. Unless you value seeing a couples guys…read moresmoking out front as you walk in to be NOT acknowledged and then actively AVOIDED by the other 3/4 paid lackeys in the store. I mean hearing them talk loudly about their lunch plans did give me something to do while I checked myself out at the self-service kiosk. Great place to go if you really don't like people and never want anyone to disturb your restful peace.. Just to be fair I walked BACK into the store and walked up and down every aisle (HINT: as if I was looking for something) still nothing. Walked out a second time kinda impressed with these guys focus on ignoring potential business. NO SOUP FOR YOU!!!

Autozone usually hires kind helpful people. Today John S. was super kind and helpful. This a.m. I…read morewent to treat myself to expensive coffee for passing exam/new job. I never got out of the neighborhood. Car died right in the street. I thought I had a 5 yr battery. The store I purchased it from was not helpful. I was just about to call a tow when a neighbor said it's got to be the battery for the ticking sound and jumped it. My jumper didn't start my car so I thought it wasn't the battery. I shared my morning with John S. at Autozone and had a laugh. I was so happy it was not the $tarter. John S. installed a better battery and ran all the checks with the checking tool. Very happy customer!

My engine light came on in my car. So I went in and asked Donny if he could tell me what it was. He…read morewas just rude like he did not have the time to do it. There was not a single customer at the counter, besides the customer he helped before me. After he he got the code he went back in and said it didn't work. So he gave me a different reader and told me to do it myself, and memorize the code. I have never used a sensor reader before and couldn't get the reader to work. I didn't feel like I could even ask for help, after how he was acting. So I left I have never been treated so bad in an auto parts store before. Go to Advance Auto Parts, they are extremely helpful!

Extremely rude person working, I will go else where next time, he ask me questions I didn't know…read morethe answer to, when I ask what he meant he said very rudely just get your license plate number, horrible customer service. Only a one start because you have to have something

Very poor service. And one of the tellers has enough bad energy to suck the life out of everyone…read morein the room.

about a month back (1/21) I tried to buy a windshield wiper blade at a competitor auto parts store…read morenear my house. they did not sell just the blades, you had to buy the whole wiper unit. so I checked NAPA's website and they sold blades: they sold Trico and they sold aftermarket. so I looked up the Trico blade for my Toyota, found the stock number for it, and called the store. I asked for that particular stock number, Trico, single blade, drivers side, quantity one, one each, as they say in the military. the guy who took the call looked it up, said no problem, we will get it from our warehouse just come by after 2pm same day. wow, mad customer service skills, thanks bro. at 2: 30pm I'm waiting at a light on the way home with my new wiper blade and I notice it's not one blade, it's two. it's not custom sized to fit any vehicle in particular, it's an aftermarket NAPA snap-off wiper blade. it was EXACTLY what I didn't want. I ask management, rhetorically, how did this happen? is it possible that I could have possibly made this phone order possibly more clear than I did? impossible. dz

My vehicle burns light bulbs like it's a gift…read more I used to go to wally mart for small vehicle parts like bulbs but there is no book to look up parts anymore and forget having someone who cares come help you. Wally mart no longer hires people who care. That and wally mart is a little far for bad service. I tried Autozone no longer has a book but they now have QR Codes. Dummy me forgot my phone but luckily they have awesome employees who gladly look up parts for you and go get them for you. I looked away for a few seconds to realize the clerk had ran off to get my part for me. Great customer service for a $16.00 part. This Autozone is only a couple miles from my house making it my go to auto parts store. They even have a self check out kiosk, it's really just a counter space by the door with a computer and scanner. I used it. If I figured it out, I'm sure almost anyone could.

Daniel , the manager, was so helpful yesterday when my ordered part came in . My part was not at…read moreall the one I thought was ordered . I was just going to ask for a refund & return another day with more money . Daniel made it right and made sure I left with what I needed with a discount for inconvenience

In 2013, I bought a 2000 TDI New Beetle as a means to commute to work and transport my puppy around…read morewithout being overly concerned about dirt and damage. It didn't take long for me to fall in love with the car and this neglected beater quickly became a restoration project. I found Bora, now Cascade, while sourcing a timing belt kit. It was clear these guys were Subject Matter Experts, and I didn't hesitate to give them all my business. In the last 10 years, I have completely replaced my suspension, clutch and flywheel, steering wheel and a host of low value wear items. I can shop here with complete confidence and my only knock is not being local. It would be great if I could drive in. At one point they also had a direct line when maid maintenance and planning easy, but it appears a large percentage of those calls were from less than serious shoppers. Either way, it may take longer to get the answers I need, but it's always worth the wait. There are others online that may tempt you with lower priced packages but be careful. You may think you are getting OEM only to time out that only 1 piece out of the 4-piece kit is actually OEM. With Cascade, you never have to worry. They are 100% clear about what you are getting, so shop with confidence.

I purchased what was a pair of Bilstien BMW front shocks per what was pictured on their site. What…read moreI received was a pair of rear Bilstien shocks. I contacted Cascade and told them they shipped the wrong shocks. They said it was the correct part number ordered and that the shocks pictured was incorrect. They agreed to have me send the order back for a refund which I did eight weeks ago but have not received any response from them even after several emails. I will not be purchasing parts for my BMW e90 from Cascade due to their poor customer service even if they have the the best price.

O'Reilly is always a great place.... But this trip Ricky went above and beyond for my niece!!…read morePreformed and battery test and found the cables were loose and tighten them at NO CHARGE!! O'Reilly & their customers are lucky to have this amazing man working there!!

I stopped by wanting to get some new wiperblades put on. I told Erik, the young man who helped me…read morethat I had bought the blades on Amazon. He told me that they usually don't put them on unless bought from them. I was getting ready to leave when Erik said, I'll make an exception for you. Thank you Erik. I appreciate your kindness and your great customer service. I will return to shop here for any necessary auto supplies.

When I ordered my windshield wipers the employees could not have been more helpful. But when I…read morecame to pick them up, there were children (probably under 18) running the front desk. They had no manners, no smiles, did not acknowledge me at all. And then they were actually rude. My husband said this is what he experiences when he's in an auto parts store. But this was a horrible experience for me. Where were the adults who ran the store just a few days before?

trying to pick up a UPS package here but some guy was giving attitude they are old and ruderead more

These guys are stupid (Mike). Rude, know it all, bad attitude, small man complex, wanna be tuff…read moreguy, and most of all a huge liar. Save yourself a headache and don't bother driving to Gresham auto wrecking. Waist of time. Broken, junk, rusty, and over priced parts. Rude and pushy sales and service.

I have a 2001 Volvo that seems to need another part on a regular basis! I discovered this location…read morea few years back and I am constantly amazed by how efficient and accommodating they have been. Prices for all items have always been reasonable, and the questions I ask are always answered very honestly about whether they are the best solution. EVERYTIME It has been mike who has helped me. And to be honest, I have never seen an employee anywhere who could provide the level of customer service he does, while balancing three phones ringing and working with the customers in the shop with kindness and super efficient service. Finally got around to writing this review because they, and especially mike, have been long deserving of recognition for the great work!

Andre was professional, fast and friendly. I felt the price was reasonable and everything around…read morethe experience working with him on my Prius was easy and well handled. Recommended!!!

At about 160,000 miles on my 2010 Prius the orange triangle of death showed up…read more It was time I replaced my battery. The Toyota dealership quoted me an insane price to fix it. I called a few reconditioned hybrid battery places for prices and looked up all the reviews on google. Hybrid Battery Exchange definitely had the most enthusiastic reviews and the best price I was able to find. I scheduled my appointment and my battery was changed within 45 minutes. I'm super grateful I found Hybrid Battery Exchange because I got a great battery and warranty for about a third of the price of the Toyota dealership. Highly recommend if you need a new battery, get their 2 year warranty battery. Great friendly and trustworthy service.