Needing bulbs for my Smart car blinkers, and not wanting to keep paying Mercedes to replace them, I…read moredid a search for auto parts in my area And found O'Reilly Auto Parts. Ihave passed this store so many times without noticing them until I was In need of what they supply. Customer service was great! Within minutes they helped me find the parts I needed, and with the help of YouTube, I was able to replace my blinker lights myself. Saved so much money! Only wish I had found this place years ago!

Shout out to Frank! I was having anxiety about going into get my car battery replaced but he was…read morekind and helped me out with no judgment. He was very knowledgeable and did a great job installing my battery and making sure everything was tip top before I left. Thank you for your help, Frank!

Over the last year I've made about 5 online purchases and each time it showed the product I need is…read morein stock at that specific store and can be picked up same day. EVERY time, 5 out of 5, I had to call the store because after 2-3 hours the order was still being "processed". EVERY time I ended up calling the store to ask about my order only to be told they don't have the item in stock. Bottom Line: Advanced Auto Parts does NOT have a real-time inventory system and they intentionally say they have a product in the store when they really have NO clue. NONE. Before you ever buy online it is best to call a store and ask them to confirm it is in stock otherwise you will waste hours and hours of your day and come away empty handed and then have to deal with refund BS. Their site and inventory system is not reliable.

An auto parts store is one of those places that tends to get visited when something goes wrong. In…read morea best case scenario, maybe you're looking for new wiper blades. So, I'm looking for a place that's got things in stock, and a place that can find me the right replacement part for whatever kind of car I'm driving, no matter how old it is. Fortunately, Advance has always delivered. It's clean, well lit, and well organized for the part of the store where customers can browse. And the area behind the counter with the specialty items retrieved by the counter staff always seems to have what I need. As an added bonus, they somehow manage to keep the parking lot clean, despite what I assume is an ongoing group of amateur mechanics leaving their used parts and packaging behind.

Worst customer service EVER. Positively abysmal and complete waste of time. Stock answer of "we…read moreshould have an answer in another 24 hours" is complete BS. Especially since it's been 5 DAYS!

I love going to the Napa store in Hudson NC. But it has changed since they got bought out. The old…read morenew that works there was very helpful. Theres only one of the original s left. If you go the and dont go to allen he doesn't know what he is doing. He gave me the wrong alternator for my truck. I seen the manager walking around talking on his cell phone. The other 2 guys was helping customers and trying to answer the phones. But allen was so slow about helping me i spent 55 minutes with him. Seems like texting was a problem with helping me.

Two days ago, I visited this O'Reilly shop (30 SE Grand Ave.) to check the charge of my battery. I…read morewas helped by the O'Reilly worker named Ryan, and I couldn't have asked for a better experience. I felt so well taken care of, and Ryan was so helpful in the testing, as well as talking about potential issues and solutions. For a free service provided like battery testing, workers like Ryan really make O'Reilly seem like a fabulous company, and as a Portlander, I plan to make this shop the go-to for any services they provide. Thank you so much to Ryan, and thanks to O'Reilly!

James and Scott went above and beyond helping my find a part needed for my Impreza! 10/10 would…read morereturn! Thanks guys!

My driver side wiper blade broke off. The super nice sales person pulled the right size and snapped…read moreit in for me. It was an efficient and easy fix. Thanks!

Trent is absolutely amazing. He has been at this location for 3 years and owns a Volvo so…read moreunderstood my car a 2005 VW Teurig. He and I watched a you tube video together. I did not have the special tools to remove the casing for my headlights which were out except for my brights. What a genius!! He designed a tool to do the work I have a video of him doing this work during one of our icy cold wind storms! I was so impressed. He replaced all windshield wipers plus an extra one since there was a bogo special. Trust this store. I do. Please tell Trent M'lyn sent you.

This team did a great job of getting my car in same day, diagnosing the issue and bit taking…read moreadvantage of me by overcharging as I felt has been my experience in the past at other places. I will be back for more services.

I brought my car in a few minutes ago as I have used these guys in the past twice. Not only was I…read moretold "sorry, we are three weeks out" and there was a nothing they could do...but the wonam behind the desk was a total disgrace as it relates to customer service. This place was great years ago but I won't ever take a car here again. I would strongly encourage you to find a other auto repair shop.

I want to say I came in last night with a small issue, Moses was there to help. He said let me…read morecheck that out for you. It was done and done. MOSES is a star. What people didn't realise is that I speak Russian and Spanish. Just saying be careful who you're talking to. Moses was the best! He actually had the same car and offered some help, I asked for a code read and there was no hesitation

Employees attitude ,I went into autozone SE Mill &82nd, Portland or. Asked for help on purchasing…read morewindshield wipers, and to install them, was told that he did not want to do it, I looked around I was the only one there so I knew it was not due to be busy, he said he just didn't want to do it. I thought he was kidding, so asked if he was, he said, No i just dont want to. So I left the store, as I was leaving an auto zone manager was entering, I asked if I could ask him a question, Is auto zones policy allows Employees to tell the customer they just don't want to assist a customer, he stated absolutely not, I told him I was just told by your blue haired boy wonder, he did not want to help me with installing new wipers. The manager profusely apologized and was all over himself to help me, and said he would talk to the store manager, he was just the assistant manager, I bought the blades from him, he installed in like 30seconds, I said there's 80 dollars your store just lost would have lost,had you not assisted me, I know in the scene of auto zones day 80 dollars is nothing, but it's 80 dollars you would not have had. I said you know iam sure it's hard to get people to work for you, but that attitude is not acceptable, if he drives off me, how many more has he disrespected to the point that O'Reilly, and car quest is just down the street.

SO HELPFUL!!!! Got there an hour before closing and was helped by and angel. I wish I got his name…read morebut he was so nice and so helpful. I am thankful to you sir!

I purchased break pads at an O'Riley's in Washington State then tried to return them the next day…read morein Oregon as I found them cheaper elsewhere. The return was process but I didn't get my tax back. So glad I was paying attention. I questioned the associate Juan (who later turned out to be a manager) who told me I couldn't get my tax back unless I returned them to the store I purchased them at in Washington - and that it has been this way for the past 10 years! I then had to rebuy them (I felt like I was being scammed the entire time) so now I have two charges on my card and I get to wait however long it takes to go back onto my card - only problem is how do I now get my tax back as it will appear in their system as they have already been returned from the original purchase. I contacted corporate (Tony was a great help and very patient) and it sounds like their Oregon locations are grossly misinformed (I called multiple location and was given the same information) as Corporate confirmed they were wrong with giving me this information and they should have never said NO to me and made it right. Corporate wanted to give me a gift card instead of giving me my money back, which I refused as I shouldn't have to be given a gift card when I didn't pay with one. Ultimately, corporate had to call the store I would be returning them to in order for me to get my money back. What a fiasco and so much wasted time that could have been avoided. They lost a customer for life over $6!

I have a very finicky air cooled Volkswagen, who doesn't?…read more It sat for over a decade before I got my hands on it, and even with my mechanical expertise, I had some issues I needed help with. After troubleshooting, Ashley and crew not only dialed my car in, but knocked it out of the park and it has run so well ever since. I take it there for tune ups and their new/used parts are always readily available if I need something, even obscure stuff.

Always the best service in town. I go there for most all my vw needs and get good service.read more

Chase at this location was amazing. He price matched a battery for us and took the time to walk us…read morethrough the process of changing the battery. Could not have asked for a better experience or a more helpful employee!

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!