Total Game Changer! I purchased these 48 feet commercial…read moregrade shatterproof filament string lights manufactured by Hampton Bay at Home Depot, and they are absolutely amazing. They made a world of difference on my outdoor brick wall. I plugged them into my light switch using an adapter and strung them across the brick, and it completely livened up and transformed the space. I highly recommend them to anyone looking to upgrade their outdoor area!

The customer service I experienced at the Rhode Island store was unacceptable. The lines were…read moreextremely long, and the cashier appropriately called the manager over to assist with reducing the wait times. Unfortunately, the manager's response was, "They'll be okay, they need to wait." What made the situation even more frustrating was that the manager then remained off to the side, laughing and carrying on with a group of employees rather than assisting with the long lines or helping the cashier manage the situation. I found the overall response to be dismissive, unhelpful, and unprofessional, particularly coming from a manager who should be setting the standard for customer service. I have rarely encountered that level of indifference from a manager, and the experience left a very negative impression of the store. I hope this feedback is taken seriously and that appropriate steps are taken to ensure customers are treated with greater courtesy and professionalism in the future.

Great community hardware store that can meet most of your needs and that I will come back to again…read moreand again! Staff is friendly, welcoming, and helped me quickly find what I needed while giving great recommendations. Despite being a smaller store, they were well stocked and had a great selection of the essentials and then some. They do a number of community events and help promote things in the community as well. Unless I know for certain that I cannot find it at Annie's, this will be my first stop for any home and hardware needs.

We love Annie's Ace! Great service, selection, and prices. The employees are always super nice and…read morehelpful. And major plus that they are a UPS drop off spot!

This location and Glover Park are the best, most helpful, friendliest Ace Hardware stores in DC…read more I'm fixing the roof of my garage, tried to get the supplies from Home Depot, the Lowes, both wasted my time big corporations don't care about your time, I won't go into detail, I gave up. Its worth paying more to get the best customer service where the staff actually have time and knowledge to help you. Castro at Upshur Ace was amazing, he got the stuff I needed, couldn't fit in car, he arranged delivery, all with a friendly helpful attitude, you can't beat Ace Hardware for customer service, thank you so much. 5 star service!

Ace is the place with the helpful hardware folks! They knew all about my project and provided me…read morewith the best solution ideas!

Really cute store that has a varieties of items. All their plans are actually healthy unlike…read moresometimes when you go to Home Depot or Lowe's cause you're looking for a quick item, the staff is really friendly too, and I love the cat that greets you when you're checking out.

I had such a great visit to Ginkgo Gardens this morning. Cole helped me and was incredible from…read morestart to finish. I went in looking for a few low maintenance plants and Cole walked me through several options with real care and attention. I picked up a Hoya Compacta Hindu Rope, a ZZ plant, a Philodendron Lemon Neon, a Bromeliad, a Crassula Jade, an annual, and a six inch Euphorbia Firestick cactus. Every plant looked healthy and well cared for. Since it was a quiet Wednesday morning, I got very personalized attention, but honestly the service here is always excellent even when the store is busy. The staff makes every customer feel valued, no matter how many people are in the shop. The prices are higher than big box stores, but the quality and care of the plants make it worth it. This is easily one of my favorite plant shops in DC and I always leave feeling excited about my new plants. Thank you again to Cole for the great recommendations and wonderful customer service.

There's something especially distasteful about a company that sells derelict Christmas items,…read moreespecially trees. I bought my Christmas tree here this year and realized after the first couple of days that the tree was brittle and wasn't taking in any water. I tried unsuccessfully to reach a manager about my crisp, fire hazard, though he never replied to my calls or email. I spoke to a salesperson named Austin no less than four times; while sweet, he was entirely unhelpful in resolving the issue. There are several great places to buy trees: Eastern Market and the place near National Cathedral, being my favorites. Skip the hassle of buying a second tree - which I did - and go to one of those. Don't waste your time here.

I used Olde City to help clean and landscape my over grown backyard and they blew me away…read more Communication was easy, they drew up a plan for me and got to work. I didn't really know what to do with the space but they had great suggestions and it came together perfectly. From start to finish just a great experience.

If you're in the market for some new plant babies , you should try this shop. It's a small shop but…read moreits full of green Green plants that is. Mostly houseplants but as time progresses it was stated more of plant variety will be added. Just depends. It has a local trinkets\goods section which I thought was amazing .... giving others the opportunity to be seen. The owner is super nice and knowledgeable , she helped me pick out my new plant baby (Fig) The decor is Cute,chic and green. Has a Parking lot I'll be back

Excellent experience at all points. We went in to just to look and ended up buying most of our…read morefurniture. The sales associate provided just the right amount of assistance. Management was engaged. Phone services were US-based and helpful. Delivery was truely white glove, much better than competitor services that tell you about all of their constraints. There was a small nick on furniture they rapidly fixed. Having gone to other places, I would definitely prefer Bob's for all of my furniture needs.

My purchase experience was great ,the sales person was very polite, honest and attentive. My…read moredelivery was great as well as the set up. However, I guess you get what you pay for because the pricing for my bedroom set was very reasonable but my dresser, night stand and chest of drawers stain so easily, I don't care what it is water, condensation it does not matter it leaves a stain that will not go away. I have had this furniture for a little over a year but it looks like I had it forever, due to the staining.

I came into Rewild today (6/13/2026) for a checkup and some fresh soil for my peace lily. The…read moreservice here is unmatched! They took incredible care of my plant, and she is looking absolutely radiant, upright, and healthy now :). Beyond the amazing plant care, I had the great pleasure of connecting with Sydney. She is fantastic, warm, and so knowledgeable. We had a wonderful and authentic conversation. Crossing paths with someone so genuinely kind and helpful was a breath of fresh air. I'm grateful for the care she gave my peace lily (had to take her straight to the rooftop for a photoshoot afterward! lol). I highly recommend Rewild for your plants and plant care. Thank you, Sydney!

Love this place so much! It was my first time and what an experience! They have such an amazing…read moreselection of healthy plants! The lady working at the counter was super helpful in answering all of my questions and seemed so passionate. The prices at this store was reasonable and I love that they have a rehab cart that has plants at discounted prices. If that is something you're into, this is definitely the place for you. Another thing was that while they do not sell plants by the cutting which I know some do, she was kind enough to offer cuttings that had fallen off that she was propagating. Overall, such a great shop!

Items in the store are marked up significantly, likely because of the pricey rent on 14th St and…read morebecause they can overcharge folks who live on that street who pay $2500/month for studio apartments. The employee at the front of the store was sharp and unfriendly and asked in a gruff tone how he could help us, as if we were bothering him.

5 stars for Marvin upstairs in the hardware department…read more Each time I visit looking for a solution, part or piece of hardware, Marvin always delivers! The store overall is very well stocked and prices seem reasonable. I'm a fan of Marvin's Hardware...um, I mean Logan Hardware, lol. 5 stars

I've lived in DC for seven years, and unfortunately, I've become accustomed to customer service…read morethat can often feel dismissive, defensive, or simply indifferent. So my experience at Lowe's genuinely took me by surprise--in the best possible way. I worked with Enrique in Kitchen Design, and the level of service he provided was truly first-class. Despite being a very young professional, he was incredibly patient, attentive, and genuinely interested in helping me get my kitchen design right. He asked thoughtful questions, listened carefully, and whenever there was something he wasn't certain about, he had no hesitation in seeking input from his colleagues to make sure I received the right information. What impressed me even more was that the excellent service wasn't limited to Enrique. His colleagues were helpful, his managers were helpful--everyone I interacted with seemed willing to assist and genuinely cared about the customer experience. I honestly couldn't believe I was receiving this level of customer service in DC, let alone at a large home improvement store. Enrique and the entire team completely exceeded my expectations. This is what great customer service should look like. Well done, Lowe's--and especially Enrique!

I am writing to express my deep disappointment and frustration regarding the numerous problems I…read morehave experienced while attempting to purchase products from Lowe's, both online and in person at the Washington, D.C. Market Street store. For reasons that have never been adequately explained, I have been unable to successfully place orders through the Lowe's website. The only way I have been able to order products has been by telephone, which is both inconvenient and unacceptable in today's retail environment. Customers should be able to rely on Lowe's online ordering system to make purchases quickly and efficiently. The day before my visit to the store, I purchased more than $600 worth of materials for delivery. My order was accepted and processed, only to be canceled the following morning because the items were reportedly out of stock. Some of the items in my order were supposed to be shipped from the New Carrollton, Maryland, Lowe's location, yet those items were also canceled due to a lack of inventory. It is unacceptable for Lowe's to accept and process an order without accurately accounting for available inventory across its stores and distribution system. Inventory availability should be accurately reflected before an order is accepted and payment is processed. Canceling an order of this size the next day due to a lack of supplies demonstrates a significant breakdown in communication, inventory management, and customer service. As a result of Lowe's inability to fulfill my order, I was forced to travel to the Washington, D.C. Market Street store in an attempt to purchase the materials myself. My experience at the Washington, D.C. Market Street store on July 16 was equally unacceptable. I waited in the lumber aisle for more than 40 minutes attempting to receive assistance. During that time, I spoke with two Lowe's associates and explained exactly what I needed. Neither associate appeared interested in helping me or cared enough to ensure that I received the assistance I requested. Despite my repeated attempts to obtain help, no one ever returned to assist me. It is incredibly frustrating to spend nearly an hour waiting for assistance only to be ignored. The complete lack of customer service demonstrated by the sales associates was disappointing and unprofessional. Customers should not have to chase down employees or wonder whether anyone intends to help them. I left feeling that my time, my business, and my concerns were of little importance. The combination of an unreliable online ordering process, a canceled delivery order worth more than $600, inaccurate inventory information, and poor in-store customer service has left me questioning whether Lowe's values its customers and their time. Consumers should not have to navigate multiple obstacles simply to purchase products or obtain assistance when problems arise. I am requesting that Lowe's corporate office review the customer service practices and operational procedures associated with both its online ordering system and its inventory management system, as well as the customer service provided at the Washington, D.C. Market Street store. I would also appreciate a prompt response addressing my concerns and outlining what steps Lowe's intends to take to improve the customer experience. I have been extremely disappointed by the lack of consistency, professionalism, and basic customer service I have encountered throughout this process. As a customer, I expect better from a company of Lowe's stature. I sincerely hope that Lowe's will take these concerns seriously and work toward providing the level of service its customers deserve.