Based on my personal experience, this place is 100% shady and, as a conscious consumer and advocate of consumer rights and for transparency, I will never patron this place again. Why, you ask? Oh, just read on, dear friends:
So about a month or so ago I finally decided enough is enough and out of concern for my own health and the health of my friends that attend this god-forsaken place wrote a yelp review, explaining that it was chronically dirty with hairballs everywhere, rental mats that smelled like blue cheese dressing, and was unsanitary to a shocking degree. Among many other things, such as the mass exodus of decent yoga teachers, I mentioned in my now-erased review that a dear friend got a tetanus infection from their gross rental mats. Let's just say within days of posting that review, each greenhouse location had a new set of rental yoga mats. In fact, they sent out a mass email promoting this new batch of mats. This place had not purchased mats in at least the 5 yrs prior that I was attending.
Well instead of responding to my review personally, Greenhouse's shady owner harped on that itty bitty portion that mentioned my friend (the one that became horribly ill because of this place) and reported my review to Yelp. Yes, the Yelp guidelines do clearly state that a review cannot RELY on secondhand information. My prior review did NOT rely on secondhand information, as I was writing about my own experience at the yoga studio and included my friend's illness as evidence. To be honest, I was at the yoga studio with my friend and at the doctor's office with my friend when she was diagnosed, so I'm not sure why that is considered "second-hand"... In any case, there were other important points made in that review and its a shame Yelp decided to take it down.
Now that we've established that Greenhouse not only reported me for the review, they also validated my statements in the review by quickly throwing away all of their old, diseased mats and replacing them with new ones.
Just to be clear: they did not respond to my review outright, they reported it to yelp (probably repeatedly), had it erased (probably by making empty threats) and at the same time validated my review by quickly trying to patch up the situation inside the studio. So, Greenhouse had my honest review removed not because it was dishonest but because it was honest and he was afraid it would hurt business. SHADY.
Oh and by the way- just in case Yelp has decided to now enforces all of its guidelines, including the one that declares to all business owners:
"Don't ask customers for reviews: Don't ask your customers to review your business on Yelp" ....
or the one that asks Yelp reviewers to:
"Please let us know if you stumble upon a business that is trying to boost its reputation by paying people (or offering freebies or discounts) to write positive reviews. You can help us spread the word that paying for positive reviews not only isn't ethical, but can also be illegal. We work hard to warn consumers about the businesses we catch paying for biased reviews.
If you have evidence of a business that is trying to pay for its reputation rather than earning it the hard way, please contact our Support team."
Well...here's your evidence "Support team", copied and pasted directly from an email I received from this place just a few weeks ago:
Hi! Rebecca from Greenhouse Holistic here. First, thank you for your visit to Greenhouse Holistic. I wanted to check in regard your massage yesterday. If you have any feedback regarding your services or your experience at Greenhouse Holistic, please reply back or give me a call at the number below.
If you had a positive experience, I'd encourage you to write a Yelp review or Google review.
Clients who bring in a copy of their first review receive 20% off their next massage.
Thanks again for visiting Greenhouse Holistic!
Namaste!
Rebecca Harris
Greenhouse Holistic
rebecca@greenhouseholist...
(720)744-0347
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I guess all the positive massage reviews for their Roebling location (the other location doesn't offer massages and has much lower stats on yelp) makes sense now. Not only did this place have my honest review erased, they offered to pay me for a positive review. I believe Yelp refers to this as a proposed CORRUPT EXCHANGE. I have no evidence that MOST OF THE POSITIVE REVIEWS ON HERE were PAID FOR, but i do have evidence that there was an attempt to pay me for a positive review. The formulaic nature of that e-attempt leads me to believe that I wasn't the first or only one to receive it, but that's just MY experience.... read more