We are writing this review due to our disappointment in our recent visit to grease monkey. My husband took our car to get an oil change and asked them to check our brakes. I want to preface that we asked for a brake check because my husband drives over teton pass for work everyday so we wanted to make sure they were in the safe level. We did not ask for a brake check because we were experiencing any issues with our brakes. We received a call and were informed our back brakes were running into the low yellow zone so we asked them to replace them. Not once during this call were we notified of any issues with our brakes. We received another call later and were informed by the employee that they (grease monkey) had broken a part on the brakes and that were ordering a replacement part and our car would still be done today. My husband and I were both on the call and can confirm that the worker said that it was their fault the piece was broken. They called back having issues finding the piece. They sent an employee to IF to get a piece and the employee came back with the wrong piece.... Their solution was to take a piece not for our car and shave it down. This did not seem like a safe or reasonable solution to this problem. In fact it seems like a lawsuit waiting to happen. Because we had no other option and absolutely needed our car back we agreed. My husband asked for a discount on the oil change and service when picking up our car. We thought this was reasonable given we were told a few hours and they took the entire day. Not to mentioned they informed us they broke the piece. We were then told by the employee that the piece was already broken when we brought our car in. They were giving us a free brake which was more than enough. To recap: we drove our car in that morning with no issues. They couldn't put our car back together because this piece was broken.... So how was it driving fine before if the piece was broken... we were told by THEIR employee they broke the piece they then went ahead and went as far as to lie to us and say the piece was already broken Not to mentioned if it was really and truly 100% broken prior to being brought in why were they "giving us a free brake" Very disheartening experience and absolutely unacceptable service. We now have to spend additional money to take our car to an auto body shop to have our breaks check because they offered an unsafe solution and fixed our car with the wrong piece. A little accountability would have gone a very long way. Asking for a discount or a free oil change was more than reasonable. My husband and I have been using grease monkey for years as well as our parents and rest of our family. They just lost many reoccurring customers. I'll be the first too say we probably should have gone elsewhere for something as important as brakes. But as a company you should not offer a service if you cannot handle that service. When a service as serious as this is done wrong it not only risks that customers safety but other people's safety who are driving on the same roads. Just something to think about. read more

I had an extremely frustrating experience with Grease Monkey location #658. They somehow entered the wrong license plate number under my BMW, which caused mileage inconsistencies to appear on my Carfax report. The worst part is I have never even been to this location for service. I tried addressing the issue with the assistant manager, but instead of taking accountability or helping resolve the problem, she was dismissive and unprofessional throughout the interaction. A mistake like this can seriously affect a vehicle's value and history, so the lack of urgency and customer care was unacceptable. I expect businesses handling vehicle records to pay attention to details and properly correct their mistakes. Very disappointing! read more

I brought my 2015 Jetta TDI to Grease Monkey in Rexburg before a road trip. During the service, the technicians admitted they put the wrong oil in my diesel engine and had to drain and refill it. They also noticed the coolant was low and recommended topping it off, which I authorized. Two and a half hours into my drive, the entire cooling system catastrophically failed, blowing out a fitting, throwing white smoke, and leaving my family stranded on the side of the freeway for over two hours. We had to pay for towing and an unexpected rental car. When I finally got a hold of the manager to discuss this, he was incredibly condescending, talked down to me, and completely deflected responsibility. His defense was that coolant "doesn't just go low, so there must have been an existing issue." If his technicians believed there was a major issue, they were completely negligent by just topping it off without a pressure test, failing to warn me, and sending me out on a highway trip. Absolute lack of professionalism and accountability. Do not trust them with your vehicle. read more

Went in for an A/C check and when they first came back they said it was a recharge I needed but after they already did the recharge they tell me that my compressor is shot and that I need a new one. The person that did the check told me it was just going to be $60 for the check but I went to play and they charged me the full $250 after it did absolutely nothing to my car to help or fix it. Fuck this Place. read more

Stopped by for oil change because I had driven from CA and my car was ready for a change. Usually get my oil done at the dealer but the nearest dealer was too far so I gave them a shot. Short wait but when my car was ready a number of people were working on the car to get me out of there fast. I recommend this place if you need an oil change. read more

I've been coming to this location for years now and with a couple different vehicles. Oil changes and some other recommended maintenance. They have always been courteous, nice, clean, and fast. I've never had issues with any leaks or anything after. They have on occasion offered discounts and overall take great care of the vehicles. They offering to clean windows, vacuum, tire pressure etc. They also offer free soda and snacks in their waiting area. I'd like to shout out some stellar employees. McKay the regional manager been there a while and I enjoy his chipper demeanor! Aalyia team lead very kind. Kaden pit tech Kenny hood tech Just got my headlights done and will be giving an update to how well they are doing in a while. Unfortunately it was sunny when I went in and rainy when I left and dumped by the time I got the car home and covered. So will see how they hold up. read more

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Busy day at Grease Monkey in Rexburg. They said my car would be started in 45 minutes. More than 2 hours later it was finally done for oil change and tire rotation. read more

Super polite and professional. I was met with hospitality and genuine professionalism. The people here at freeze monkey were incredibly polite, and inteligente. The prices were fair as well. They were absolutely phenomenal at their jobs. read more

My brother used to work and warned me not to bring my cars here ever but did I listen? No. Now I have to come up with 4100 for a new motor because they screwed my car up so bad. Don't.Go.Here. read more

Absolutely amazing experience and I am so grateful for this Grease Monkey! I came two days before Thanksgiving and they were slammed, I had came because my windshield wiper motor was broken and I didn't know what to do as I was supposed to drive down to Utah that day! When I first came they said normally only electrical shops work with that and I accepted that I'd probably have to leave. The guy running the line told me he'd clean off my windshield though and came back out and said that there was a possibility that the manager could fix my motor! I accepted and even whilst they were slammed and understaffed they made sure I was taken care of! I couldn't have been more grateful as I was so stressed out about my car and being able to travel, they definitely deserve more than a 5 star review! Everyone the manager and employees were very kind. The cost was very reasonable as well for the labor and parts that were needed when it wasn't even a service they typically do. It's the auto place to go if you're in Rexburg read more

The only reason why it isn't a one is because they gave a an extra $5 off. We had an appointment at 10. They didn't get our car in to ever start the oil change until 10:45. If you are planning on making an appointment, note that this is completely piss for them. They don't care when your appointment is. The workers were slow and they need to do a worker evaluation. I stood and watched them take their sweet time. 20 minutes not ever. Final note: if you plan to get an oil change a Grease Monkey their 20 minutes is not valid. An oil change at this location will take you at least an hour if not an hour and a half. And that is WITH an appointment. read more

I stopped by Javier was very amazing to help me. I'm not even from here from California. You made me feel very welcome. I really appreciate it. read more

Stopped by to get some chips repaired in my windshield. Everyone was pleasant and professional. I had a very short wait to be seen. The young lady who greeted us was so nice and knowledgeable. We ended up adding an oil change and air filter replacement to our service. Then Mariah came over to fix our windshield. Mariah was amazing. She was such a hard worker, and so professional. She identified and repaired our chips on no time. It was great to see her work. Holding the curing light with one hand and scraping excess material off with the other. Then afterwards checking the smoothness of the repairs and getting the window cleaner than it has been since it was new. We were more than satisfied with her and the rest of the team that helped us. We have been here before and had the same outstanding service. Big thumbs up to this Grease Monkey location! read more

This service shop is outstanding. My husband and I were traveling from Carson City, Nevada to Montana when we started hearing a noise under the car. We pulled into Rexburg and called Grease Monkey. They told us to bring it right in (on a Saturday when few other services were available). When we were a half mile from the shop our right front tire came off and rolled down the road!!! We walked the remainder of the way with our two dogs and told them who we were. They immediately took my husband back down to our car and put the wheel back on (two studs broke off) and brought it back for repair. I contacted Costco as we had gotten a tire rotation less than a month ago!! Apparently, the lug nuts were not tightened properly. Grease Monkey fixed the car and had us back on the road in a couple hours! We bought the parts at a part store next door (and the mechanic's wife took my husband to another store as the first did not have all the parts) and Grease Monkey charged us only $80!!! Mackey IS THE MAN. Top notch, quality, honest, reliable work by a very pleasant, courteous guy. What luck for us!!! Highly recommend!! read more

I was quite disappointed with these guys. Got an oil change and tire rotation. Afterward, I noticed a pretty fast leak in one of my tires near the valve stem. I called them to let them know but they did not seem to fix what they did. Even though they may have not done service in it, something happened to cause it. All in all, they wanted to charge me $40 per valve stem but went to Walmart and they did it for FREE... read more

I would give 0 stars if I could. They upsold and overcharged me and I paid 5x as much here as I do anywhere else for an oil Change. I had them "balance my tires" and now my entire car shakes at 80 mph whereas it never did before. Mind you this is a 2013 Infiniti G37X and it should not be shaking this hard and it only started after I let the monkeys at this terrible shop work on my car. Never go here read more

Traveling through on a long road trip and really needed an oil change. Bo and Karen, along with the rest of the crew promptly attended to us. They provided excellent and speedy service. Highly recommend and will return when in the area should we need service. read more

Really fast experience. I was a walk in oil change and I was gone before I knew it. I appreciate they make it a focus to not upsell on extraneous jobs that don't need to be done at the moment. Wonderful experience and great staff read more

I have never had a bad experience at Grease Monkey. They do incredible work and make sure you know everything that's going on with your car. I am a young female college student who knows nothing about cars so it is really helpful to have an honest place to get car things done. Highly recommend. read more

Wonderful service and super attentive. I was assisted by Bryan...or Brian . Another employee checked in with me every 7min and have a status on my car. I needed to switch out my low beam bulbs. The payment was reasonable, and I was not there too long, especially since I arrived at a good time: right before 1pm. Not sure how just they get on Tuesday's, but I was out in a jiffy . And they offer a soda fountain, free popcorn, a book/coloring station for children, etc. read more

This used to be a 5 star rating but never again. Took the car in last week, when they checked the air filter (it was a clean filter, had a new one put in a few months ago) but when they took the filter out and back in they let leaves and dirt fall past the filter. The next day we are driving through the middle of nowhere Wyoming and our engine loses power and we break down on the side of the highway unable to start the car. Police stopped to help and decided we needed to get towed. Closest mechanic was over 150 miles away so we had a nice tow bill of $1,270! Just to then find out the only thing wrong with the car was the leaves clogged the mass air flow sensor so the computer sensor wasn't letting the car turn back on. $155 mechanic fix. The mechanic said whoever touch the air filter last is at vault for the issue. Contacted Grease Monkey last week to tell them about the problem, when I followed up with them today they are taking no responsibility for it because "it wasn't that big of an issue"! Well it was! I'm so mad, they claim that their "oil changes are guaranteed to be done right" yet it wasn't and they take no responsibility for it. All I want is to be reimbursed for the tow and mechanic bill because that wouldn't have happened if they had done their job correctly or we went to a different business. Definitely not going to drop this until they make this right, it's rotten of them to not make this right read more

I arrived here for an oil change and they upsold me to a "full service" oil change, but that wasn't the problem. Before I even sat down they asked for help opening my hood, which was not adding to my confidence because the hood latch isn't abnormal in any way. Then a bit later they showed me a filthy air filter that wasn't mine and asked if I wanted it changed which I replied no to, of course. For icing on the cake though, the "full service" change was supposed to check oil, other fluids, wiper fluid, lights, etc... the issue however, was that I knew, for a fact, I had a low-beam out, fog light out, and super dirty, overdue, tranny fluid. low and behold they listed off all of those things as "perfect running order". When I informed them of the issues, they said "Oh, weird, the mechanic must've missed that" and went out , I assume to ask, but I could here the mechanic loud and clear say, "oh yea I didn't actually check those". They rep came back and still had me pay full price and I didn't have time that day to dispute it so here I am. Be careful if you choose to do business here, they won't only up sell you, but also tell you your car could pass inspection when in fact, your headlights out -_- read more

I got an oil change here about two weeks ago. Then today I went in for a trip check before the drive home to Montana. They're quick and do a thorough job! read more

Fastest oil change I've ever gotten. I think I've been to almost every other place except grease monkey, but it's safe to say that grease monkey will be the only place i go now. Think it took about 15 minutes and there were four other people waiting for their cars as well. They were all nice, genuine, and friendly. They also vacuumed my car for free read more

I was looking for a place to get an oil change and was recommended Grease Monkey by some friends. I called and was taken in within 10 minutes of doing so. I was truly impressed. Their 20 minute service is legit and the service was just grand. From the moment I got there, I was greeted by Mariah, in between service they kept me looped in, and then Bo/Beau explained some finishing details. Great overall! read more

I was due for an oil change and a window chip repair. Grease Monkey had me in in a few minutes and both jobs were completed in less 30 minutes. The place is very clean. The staff is courteous and professional. The price was competitive. For a road trip quick stop I would recommend Grease Money in Rexburg. For my next oil change I'll be looking for a Grease Monkey, read more

Great service! The quickest oil change I have ever had! I will definitely be back. They did a great job!

Beau was great. Quick to help. Polite. Nice. Thorough. The oil change was in quickly and done as promised. Very nice that he checked the oil fluid and all the caps with me so I could see it was all good when I left. Great experience. Thank you. read more

Super fast, efficient, and friendly! Wouldn't go anywhere else in town! They are very knowledgeable about a variety of cars.

I have never had an oil leak in my truck and i get my oil changed here and now I have a waterfall dripping oil! yaaay! so i come back to have them fix their mistake and basically they tell me it's not on them and they can't fix it so sweet! thanks guys! their wasn't any customers when I came so it's not like they didn't have time to do it super lazy dick heads who apparently can't change your oil with out causing other problems thanks ya bunch of cocks read more

Customer service that can't be beat! Friendly greeting, attentive and efficient. Definitely couldn't be happier with our experience this morning. Swooped in mid Alaska to Nashville road trip for an oil change and transmission flush- super quick! read more

Excellent, friendly service. The staff contacted me and asked if I wanted my air filters changed, I told them only if they were really bad. They texted me photos of the filters so I could make a better decision, as I was out getting lunch during the oil change. They even did a quick window clean and vacuum! A+!! read more

I have been very pleased with my service at the Rexburg Grease Monkey. The staff communicate well with each other and the patrons. Polite and clean staff. read more

Great service, fast and friendly! They check everything I wanted and inform you of more. read more

Grease Monkey - Auto Repair Near Me - Rexburg, Idaho

Chris, I'm not sure what he is.. a manager of some sorts is a complete conman. Do not come here to grease monkey. Not only will they will try to upsell you on things you don't need, but they will do it in a condescending and rude way. He straight up lied to my face and when I called him out on it he backtracked and made excuses. I spoke to Greg, the CSM (chief service manager..?) and all he did was downtalk Chris and tell me how lousy he is and how he is so much better than Chris is. He even told me I shouldn't trust Chris because he is only trying to get the sale!! They straight up admitted that to me. I highly recommend to go somewhere else with your business. They aren't even the cheapest in town but their customer service is absolutely through the floor. read more

Friendly but incompetent. Sent our car in for air conditioning charge and tire rotation and balance. Car came back without improved AC and one tire was flat by morning. We used Point S to fix the tire (Grease Monkey had damaged the valve stem on a two month old tire) and fix the air conditioning. It cost us $150 more to have it don't right. read more

Don't go here! They messed up my tire balance when the rotated my tires, and then said they wouldn't fix it or reimburse me for the crappy job. They will screw you for a quick buck . The mechanics are young , unprofessional, and seem to no know much. Wish I could post zero star service! read more

I think they must take advantage of newly adulting college students with their first cars because they charged my son $103 for an oil change and to change an air filter!! Really?? College kids have no money and as much as I wished my son would've shopped around, I hear there isn't much choice in Rexburg. This is totally a rip off price!! I will not be sending him back there. If they want to make it right, they can reply to this review with a free coupon for something because that price was ridiculous. read more

These guys are awesome! Really impressed with the professionalism and speed. They get you in and out in a hurry and do a really complete inspection. They even wash the windows and vacuum! Waiting room has popcorn and soda while you wait. There is also a timer on the wall that tells you how long and if you go over you get money back. read more

I got an oil change here. It was pretty standard. They did it really quick because hardly anyone was there, I didn't have to call or anything, I just drove up. It was about $45 or something. Didn't even take 30 minutes. I got there, they did their thing, and I was out. They even have coloring books in the waiting room, although I couldn't find the crayons. read more