We are writing this review due to our disappointment in our recent visit to grease monkey. My…read morehusband took our car to get an oil change and asked them to check our brakes. I want to preface that we asked for a brake check because my husband drives over teton pass for work everyday so we wanted to make sure they were in the safe level. We did not ask for a brake check because we were experiencing any issues with our brakes. We received a call and were informed our back brakes were running into the low yellow zone so we asked them to replace them. Not once during this call were we notified of any issues with our brakes. We received another call later and were informed by the employee that they (grease monkey) had broken a part on the brakes and that were ordering a replacement part and our car would still be done today. My husband and I were both on the call and can confirm that the worker said that it was their fault the piece was broken. They called back having issues finding the piece. They sent an employee to IF to get a piece and the employee came back with the wrong piece.... Their solution was to take a piece not for our car and shave it down. This did not seem like a safe or reasonable solution to this problem. In fact it seems like a lawsuit waiting to happen. Because we had no other option and absolutely needed our car back we agreed. My husband asked for a discount on the oil change and service when picking up our car. We thought this was reasonable given we were told a few hours and they took the entire day. Not to mentioned they informed us they broke the piece. We were then told by the employee that the piece was already broken when we brought our car in. They were giving us a free brake which was more than enough. To recap: we drove our car in that morning with no issues. They couldn't put our car back together because this piece was broken.... So how was it driving fine before if the piece was broken... we were told by THEIR employee they broke the piece they then went ahead and went as far as to lie to us and say the piece was already broken Not to mentioned if it was really and truly 100% broken prior to being brought in why were they "giving us a free brake" Very disheartening experience and absolutely unacceptable service. We now have to spend additional money to take our car to an auto body shop to have our breaks check because they offered an unsafe solution and fixed our car with the wrong piece. A little accountability would have gone a very long way. Asking for a discount or a free oil change was more than reasonable. My husband and I have been using grease monkey for years as well as our parents and rest of our family. They just lost many reoccurring customers. I'll be the first too say we probably should have gone elsewhere for something as important as brakes. But as a company you should not offer a service if you cannot handle that service. When a service as serious as this is done wrong it not only risks that customers safety but other people's safety who are driving on the same roads. Just something to think about.

I had an extremely frustrating experience with Grease Monkey location #658. They somehow entered…read morethe wrong license plate number under my BMW, which caused mileage inconsistencies to appear on my Carfax report. The worst part is I have never even been to this location for service. I tried addressing the issue with the assistant manager, but instead of taking accountability or helping resolve the problem, she was dismissive and unprofessional throughout the interaction. A mistake like this can seriously affect a vehicle's value and history, so the lack of urgency and customer care was unacceptable. I expect businesses handling vehicle records to pay attention to details and properly correct their mistakes. Very disappointing!

The people at UWrench are professional and super nice. I made an appointment to get my car fixed on…read moreFriday and it was done by Saturday. They called to make sure I want to proceed and I honestly was very pleased about the service. Also the price was hard to beat. If I have any other car repair needs while I'm here in Rexburg, I'll take my car to them.

I took my Yukon XL 1/2 ton to Uwrench to be diagnosed. They did an awesome job getting me right in…read more I had an idea what was wrong but needed to know for sure. They were quick and efficient. They gave me a detailed bid as to what I needed. A good price and break down as to all the parts and labor it would take to fix. They did exactly what I needed so I could get the parts and safely drive my vehicle. -I did get the repair done somewhere else. They gave me the information I needed to effectively get a second opinion and to know exactly what I needed. The information they gave me saved me a few hundred dollars.

called into taylor to get a part number for a fuel pump on my truck. i'm not interested in there…read more$860 fuel pump so i just wanted the part number to order the gm genuine online for $320. apparently they don't give out part numbers here never in my life have i called a "STEALERSHIP" and not been given a part number. absolute joke

I've bought to vehicles from Taylor Chevrolet and in my opinion there isn't a better car dealership…read moreout there. We delt with Blake Shaw and he was honest, upfront and made the process easy. I recommend everyone I know to them because of the exceptional service I've received.

After living in this area for ten years and seeing shop after shop after shop struggle with…read moresomething as simple as balancing tires it's a miracle to find this shop. We had tremendous and timely service from the Rexburg Car Shop. Having turned wrenches on and off for 35 years myself I was grateful to the Rexburg Car Shop for taking on a complicated repair which took a lot of very expensive shop grade tools to repair. They were fair in their pricing and the warranty on the parts and labor is for three years, not just one year.

Came in for a tire rotation and somehow ended up with a bill for "quantum alignment recalibration"…read moreand a "left-handed screwdriver adjustment." My car doesn't drive better, but I think it's now transmitting signals to the moon. The mechanics spoke in riddles, the waiting room smelled like regret, and I'm 90% sure I saw someone summon a wrench from thin air. Either I walked into a repair shop or the headquarters of the Illuminati. Anyway, my check engine light is still on--but at least now it blinks in Morse code. Probably spelling out "RUN."

My wife called this shop to ask whether they could provide a rough estimate based on a description…read moreof the issue she was experiencing. The employee agreed to listen to the situation, so she explained the problem in detail. After listening, he responded by asking, "What color are my socks?" When she was understandably confused, he followed up by saying that she wouldn't know unless she came in and saw them. While we understand that an exact diagnosis often requires an in-person inspection, the way this was communicated came across as sarcastic and disrespectful rather than helpful. A simple explanation that the vehicle needed to be inspected would have been sufficient. Professionalism and customer service matter, especially when customers are trying to understand their repair options. Based on this experience, we will be taking our business elsewhere.

I cannot say enough about the service we received here. You just don't find people like this very…read moreoften nowadays. We first heard of R&S from my mother who while in Rexburg had her AC go out. It was in the upper 90's outside and my mom has health conditions that make her susceptible to heat. She was very panicked about driving home to SLC without AC. She called a bigger chain and they told her they did not have time to fit her in and that their waitlist was several weeks out. They called A&S for my mom. A&S fit her in that day and got her AC working for her drive home. She gave us their name and number and told us that if our daughter (attending BYUi) had trouble with her car to call A&S. Hardly believable, almost one week later my daughter had trouble with her alternator. She was able to coast it into her apartment parking lot and called home in tears. I remembered how A&S had taken care of my mom just a week before. I immediately called them. The service we received was impeccable. They picked up my daughters car that day. Diagnosed the problem and gave us options the next day. The following day we had a call that the work was all done. My daughter had no way to pick up the car, so A&S came and picked her up at her apartment and took her to pick up her car. Way above and beyond what would be expected. You just don't find people with this much integrity, kindness, and willingness to help nowadays. A&S is truly one of a kind. If you or anyone you know has car troubles of any kind I would absolutely without any hesitation recommend that you call A&S.

Terrible customer service. Made an appointment for an oil change for my F150. Called that morning…read moreto change it, the service department had no record of it. Changed it for the next afternoon. Drove down from Island Park to make the appointment, showed up, the service department had no record of the new appointment, and could not squeeze me in. Get serious. Totally incompetent. Employees are listless, slackers, sitting around bored surfing their cell phone. 100 mile round trip from IP to the closest Ford Dealer. This place sucks.

Purchased truck on 6/27/2026. Dealership claims they filed the paperwork, WA DOL has no record of…read moreit. Dealership referred us back to WA DOL and credit union. Credit union contacted WA DOL, they do not show receipt of paperwork. Credit union is checking WA DOL daily for this since they are lender and require the title as collateral. Dealership should have payment receipt for tax, title and registration fee paid, they should be able to determine if the payment was collected. They are not sharing any further information. Dealership is not taking ownership of this problem. I called WA DOL today 7/24/26, I gave them the VIN, they have no record of any correspondence or receipt of payment. I asked if they tracked if they perhaps received something, and for example, the paperwork was filled out wrong, or the money received was wrong. Anthony at WA DOL said yes they track every single thing they receive on that VIN and they show the vehicle last titled in Idaho in 2020. Anthony also said they are required to process any payment received within 48 hours and there is no record of any payment. Dealership is not returning our calls. We have no title and no registration. It is frustrating and disappointing because the salesman Brycen was so nice to work with too.

This dealership service department went out of their way to repair my GMC Diesel truck while I was…read moreon back from vacation. While leaving my vacation a service light came on regarding a bad DEF sensor. I was heading back to California, my truck would have started to go in low mode and I would have been stranded. The service delight me in and actually had the part available and replaced it. The service department staff fricking incredible. If I lived in Idaho I would get my vehicles serviced here. Thanks again !!!! Can't thank you enough

We were considering driving from out of state to purchase a used vehicle. The sales person (Peycen)…read morewas very rude and unprofessional. He refers to his customers as "hey man" as if we are standing around at a beach party. The vehicle he was trying to sell us supposedly had "no damage" until I pointed out a significant fender scrape from the posted photos. It needed repairing for sure. He replied, "Hey man what do you expect it's a used car"! Needless to say, his attitude lost him a sale which did not seem to bother him much. What a joke of a dealership to hire such sales people.

The customer service was excellent. My husband went in and was quoted a price for our front bumper…read more(it was falling off). We were told it could take 1.5 to 2 hours for the work to be completed. I was greeted by a kind receptionist and told her I needed to wait while the work was being done. I didn't even have to wait an hour and the work was completed. They also replaced a light that was out, free of charge. I would highly recommend them to anyone needing body work done on their vehicle.

Really, really bad. I was burglarized on my way to Idaho. They broke my door handle. I took my…read morevehicle in and received a quote to replace the handle and paint it to factory color. They had me pay and said everything was fine. I trusted them and paid. once I walked to my vehicle I noticed it was the same door handle, but it was now scratched up much worse. It also would no longer lock or unlock. I went back in and let them know I caught them. Shane explained he forgot to mention this and he was so sorry for letting it slip his mind that they did not do the work I paid for. They said they would fix the locking issue. They did BUT now the key doesnt work. I left tired of the incompetence and afraid of more damage to the vehicle. Once I arrived home I realized they did not return my $500 key I had just bought at the dealer. When I called back they said.........we dont have it, we will look. Never did I receive the key or a refund on the horrible work that was performed. You should never go here unless you dont care about your vehicle, quality work or losing your items that are in their posession. I lost over $1,000 trusting them with my vehicle.