My husband and I got new tires on one of our vehicles a few months back and ended up getting a…read morescrew stuck in one of them. I went in to get the hole fixed and they came back saying that "they found the issue". Then they continued to tell me that I needed to get two new tires instead of just fixing the tire with the hole. I asked if I could just get the hole fixed because that is what I came in for and that the tires on the car were just a few months old. I had also had a hole fixed by Les Schwab a few years ago so I knew that they could do it. They told me no and I ended up walking away with a bill 2x more than the service I came in for in the first place just because I had to get two new tires. It was an awful experience and I felt like I got scammed. I am appalled at this service since I have never had service at a Les Schwab like this before.

Love this Les Schwab. I'm new to the area and needed snow tires for the first time in my life. LS…read moretaught me about tires and gave me options. Thank you!

I spoke to the manager about warrantieing some Hercules tires (I was told I had to speak with him…read morefor this) and he told me to come by so they could measure them and determine if they were under warranty. I went in today to have them checked and the manager refused to even check my tires because I didn't have a "warranty booklet". I called the original shop I purchased the tires from and they've never even heard of that. They said they've performed warranties on this brand of tires before and all that's required is proof of purchase and proof of rotations completed. The manager went on to belittle me by saying "doesn't that just make sense though" in front of other customers after I simply explained I didn't know I needed a booklet to warranty tires as it was my first time doing so. He later just sneered and walked away when I told him I had the original purchase documents if that helped. Very rude and I would never recommend dealing with this place.

This is a very friend has station that offers services for oil changes, tire services and of course…read moreEthanol free gas. It's newly renovated and clean inside. They also fill up propane tanks as well.

Do not go here!!! The manager is an absolute idiotic prick. I went here for a simple alignment and…read morehe damaged my car driving it up on the lift and refused to take any responsibility. To add insult to injury the car was given to me by my father months before he passed away last year and is rare, making parts difficult to find and repairs expensive. He is dishonest, not good at his job, doesn't know his equipment, and only cares about himself. There are plenty of other tire shops to give your business to. Dont make the mistake I did.

These guys are awesome!…read more I am currently traveling to the east coast and stopped for the night in Rexburg. For the last two weeks my car has been pulling to the right, making me fight and hold my steering wheel left due to a bad alignment. I had the Toyota dealership align the vehicle two weeks ago, still pulled right. I had a local shop in Sacramento align it 3 times just 2 days ago, still pulled right. After driving for 12 hours having to hold the wheel to the left to keep the car straight, I took a chance taking it to Tri State Tire in Rexburg. I didn't have an appointment, and maybe I just came at the right time, but Cody and Levi looked at the car with me, took the time to align it, test drove with me and fine tuned the alignment. After about 30 minutes with them my car was driving perfectly straight! These guys were super polite and listened to my concerns and took the time to explain what was wrong and what they were doing to fix it. If I lived in Rexburg I'd take my car to these guys every time I had maintenance or an issue that needed repair. So thankful for find them!

Went in for a brake change and a tire patch, they were able to do both of the things I needed at a…read moredecent price, they recommended that I change a tire, I told them i just couldn't financially right now, and they went out of their way to put a used tire on there for free for me because they didn't feel good about me driving out on that other tire. Absolutely above and beyond from these folks, would recommend anyone here.

I went in for a front-end alignment, and after they took my car back I was told that they couldn't…read moredo the alignment until they replaced some worn parts - which they could that day for $500. I thanked them, left, and took my car to my mechanic to take a look at it. After thorough inspection, my mechanic (whom I've been going to for 20 years) told me that there's nothing wrong with my car, and recommended a different place to me where I could get the alignment done.

Took around 3 hours to get an oil change and when they finished they didn't even have my filter in…read morestock so I had to get it from somewhere else. I also had to pay for the filter anyway. Crazy experience.

Went to get an oil change and ended up waiting for an hour for someone to come to the auto service…read moredesk. I was only second in line in a group of about 7 people waiting. I cannot afford to wait for service for an hour only for someone to finally come and say they couldn't get me in for another two hours. This service is not ok. Especially when there are so many people waiting, someone should be present.

I've been coming to this location for years now and with a couple different vehicles…read more Oil changes and some other recommended maintenance. They have always been courteous, nice, clean, and fast. I've never had issues with any leaks or anything after. They have on occasion offered discounts and overall take great care of the vehicles. They offering to clean windows, vacuum, tire pressure etc. They also offer free soda and snacks in their waiting area. I'd like to shout out some stellar employees. McKay the regional manager been there a while and I enjoy his chipper demeanor! Aalyia team lead very kind. Kaden pit tech Kenny hood tech Just got my headlights done and will be giving an update to how well they are doing in a while. Unfortunately it was sunny when I went in and rainy when I left and dumped by the time I got the car home and covered. So will see how they hold up.

I brought my 2015 Jetta TDI to Grease Monkey in Rexburg before a road trip. During the service, the…read moretechnicians admitted they put the wrong oil in my diesel engine and had to drain and refill it. They also noticed the coolant was low and recommended topping it off, which I authorized. Two and a half hours into my drive, the entire cooling system catastrophically failed, blowing out a fitting, throwing white smoke, and leaving my family stranded on the side of the freeway for over two hours. We had to pay for towing and an unexpected rental car. When I finally got a hold of the manager to discuss this, he was incredibly condescending, talked down to me, and completely deflected responsibility. His defense was that coolant "doesn't just go low, so there must have been an existing issue." If his technicians believed there was a major issue, they were completely negligent by just topping it off without a pressure test, failing to warn me, and sending me out on a highway trip. Absolute lack of professionalism and accountability. Do not trust them with your vehicle.

I was in a bit of a pinch and looking for the right guy/shop to do the job with pride. AJ really…read morewent above and beyond to take care of me and he was careful to not damage my wheel in the process! I'll be back to see these guys again.

Update #2: I received a call from a higher up, who offered to pay for the tire installation I had…read moredone at Point S. I've waited much longer than I was told I'd need to for the refund check to arrive, and now believe that it was just a bait and switch hoping I'd update the review immediately and then forget about it without them actually having to mail out a check.

They got our car in fast, identified the problem within 5 minutes, got the part in a few hours and…read morehad it fixed before their original estimated time. On top of that, they charged a very reasonable amount. As an out-of-towner, I couldn't ask for a better experience!

I was having trouble with my truck, and took it in to the pro shop. I had them diagnose it for me…read moreand they said it was a flex fuel sensor ($800 part + labor costs.) After taking it into another shop for a second opinion, they found that it was just a damaged wiring harness. Other than the diagnostic fee, they only charged me $3.50 to repair the harness. $3.50 and running perfectly definitely beats $1,500 and still broken.

called into taylor to get a part number for a fuel pump on my truck. i'm not interested in there…read more$860 fuel pump so i just wanted the part number to order the gm genuine online for $320. apparently they don't give out part numbers here never in my life have i called a "STEALERSHIP" and not been given a part number. absolute joke

I had some issues with my new Silverado, Jose in service got me taken care of quickly and went the…read moreextra mile after to make sure everything was right!