I took my vehicle to their service department for a multipoint inspection and an oil change. I…read morediscovered they had overfilled my oil by 1.8 quarts when I got the next oil change and the tech at Valvoline reported the engine had 9.5 quarts of oil in the engine (they extracted the oil before putting new oil in). That's almost 25% more oil than the recommended level. My vehicle is now compromised. An overfill of this magnitude can cause oil aeration, excessive crankcase pressure, seal damage, and potential long-term harm to the turbochargers and hybrid components.

Their sales team is good, but I don't recommend their service department. Brand new truck, but…read morethey didn't know what to fix even though they called me to schedule service when they got the diagnostic codes. Truck sat for 13 days before they looked at it. Brand new truck should be under warranty, but they are giving me a bill over $1,000 to fix a "broken wire." Shared my experience with a letter to service manager, and nobody will talk to me. I'm hoping to get my truck back sometime soon, before they charge me for more "broken wires." Watch out for these guys!!

Had a great experience from the moment I walked in John H. Was great, understanding what I was…read morelooking for and getting me into something I love. Ask for him if you ever go in, sure the others are good but he's top notch. The ride I got fit my budget a d life... thank you so much

John was amazing he helped me get a new car for only $50 right off the lot and I get to take it…read morehome and do biweekly payments that I can really do thank you JOHN Horton Jr

Wait, isn't this a Bergstrom?? Anywho, Worst experience ever this past November 2024. So I was told…read moreI had to take my 2018 Acura TLX here for all maintenance. . So I started to go here for everything starting June 2021. I should have known, but each time there was something they F'd up! It was until this past Nov 2024, I scheduled appt for recalls to be addressed. Two times they cancelled because they apparently have 1 guy do work on my car. Because the mechanic was sick one one and on vacation the other time. So fast forward they finally could get me in to do 3 recalls. Mind you a good year had passed since Acura told me about the recalls. They refused to work on the recalls. So 11/08/24 at 11am I drop my car off for the 3 recalls, auto engine shut off malfunctioning, differential fluid change, oil change, and inspection with brakes, and get a quote on the passenger side door damage. Once I get in there the guy is wanting me to sign this paperwork for a loaner. Which ok, I get it there a lot to be done. He tells me talk to you in a few days. I said ok sounds good. I don't hear a thing for 2 WEEKS!! I finally call, and they say whoever I need to talk to is busy that they'll call me back. A hour later I get a TEXT not a call saying the holdup is this and that. It might be next Weds. At this point I say ok. Ok, so Nov. 27th I go pick my car up. I have to pay $390 for the stuff they did and they tell me they put the wrong differential fluid in. Omg. So they knock off $100. I'm on my way home and I can hear a humming sound in back and a clank in front. Next day I call because it was 7pm and they closed. But I call and leave a message and never get a call back. Come to find out my stabilizer bar is broken. And when a different mechanic goes to fix it he sees the nuts and bolts on my calipers are missing!!!!!! They removed them for whatever reason and never put them back together. My mechanic says I'm lucky because if the calipers would come apart at 75mph on the hwy I may of been in big trouble. I call and text the number they text me at and still to this day not a reply!! Oh and they keep my garage door opener!!! I'm never going here again and I hope you don't either. I included pics of it all.

Get everything your sales person says in writing, they will say anything you want to hear to force…read morea sale and beg you for a ten on the survey that comes out afterwards but not hold up their end of the bargain. Bergstrom should be embarrassed by how terrible their current BMW staff is operating. I had to get BMW involved to correct the situation. Save yourself and take the short drive to Milwaukee if you want a new BMW.

I saw that they had acquired a used car I had been looking to find for many years. I met with a…read moresales rep and ended up buying the car that same day. The trade in value for the car I already owned was more or less a joke. I told them that, but was told to "take it or leave it." I was also told that they would follow up in a week or so to see how everything was going. I have owned the car for 2 months and haven't heard a peep from them. The only thing I received from them was a check because they overcharged me for the title fees. When I received the title in the mail, it was incorrect, so I have to get it reissued from the state. Overall, about the worst experience I have ever had buying a car.

I was encouraged by the dealership to drive a round trip of approximately 220 miles to conclude a…read moredeal on a 2024 Volvo. My financing and insurance had already been approved prior to meeting with Jackson Weber. The dealership gave me a bad faith low ball on my trade in. The amount was unconscionable and below Black Book and CarFax which considers the historic maintenance of a vehicle. The amount offered was not commensurate with an offer from another dealer. It was a blatant example of dealer undervaluation to maximize resale margin. Apple Intelligence confirmed that I should walk from the offer and that is exactly what I did. Will never do business with Jackson or Bergstrom ever again. Avoid this dealership like the plague cause it will kill any interest in buying a car! Dealer exhibited obnoxious sales tactics like acting like it was charitable in allowing me to deduct trade-in sales tax from the purchase price. Pease note the deduction is based on tax law. Jackson also attempted to foolishly boost dealership profit by placing focus on monthly payments rather than the actual price of the transaction. Do not ever fall for this deceptive maneuver!

Well I have to say, I was a little worried about my vehicle after my purchase. The sticker was out…read moreof date and the monitor wasn't reset. I emailed my salesman but he didn't get back to me, out of the office. However his manager did call, looking for someone else it sounded. He offered to pay for the service I was going to get! What an awesome thing to do, so cool I had to make an account to share! The vehicle was definitely priced reasonably as well, I miss the sport of haggling but I understand why they cut it out here. Terrin made the buying experience fun so he would be my go to! Check them out!

Just as a preface: I'm usually a very calm and reasonable person…read more I brought in my 2023 Bronco Sport in cause check engine light came on. (Bought the vehicle here in'23). They supposedly fixed the problem and I drove it home. $800 for fix. (not under warranty) Very next day check engine light on again. had to wait two weeks to get back in for service. Now they say it's gonna be another $500 and another part!!! Should have been fixed the first time. When i talked with the Service manager he was argumentative, rude and treated me like it was my fault not theirs. I'm done with Les Stump!! never coming back here.

So I bought a 2018 dodge Durango gt from Them on sept 09 and…read moreand when I got home I noticed that a part of the race track light was out. I immediately contacted the dealership to address this issue. They ultimately deny any responsibility of fixing an issue that was present before I bought it. I have pictures to prove that it was an issue prior to driving off the lot! I've already filed a dealership complaint. Do not trust these guys!! Their business dealings are Shady. They are in direct violation of the law. They did not disclose the issue prior to buying. THEY SOLD ME A CAR WITH A KNOWN ISSUE WITHOUT ADDRESSING ME TO THE ISSUE BEFORE I SIGNED!!!! RUN FAR AWAY!!!!! UPDATE! So after fighting for months regarding my race track light they were forced to replace it because it was a known issue when they purchased it from the previous owner And now, my check engine light is on and sitting in a shop looking at changing camshaft. Plugs. Coils etc because their work! The spark plugs have never been changed!! Tune up is standard around 60,000 miles! I bought car with 80,000 plus miles! Their so called 100 point inspection is bs!!! I will never recommend this place to anyone!!! Their extremely shady!!!! I shouldn't have to drop $5,000 like this for only owning it for 4 months!!!! Paid too much for all this kinda trouble!!!!!

I recently needed a replacement mirror for a Suburban. It only took a few minutes for Micky to…read morelocate one that fit and color matched. The price was very reasonable. I received a call and text message when it arrived a few days later. The mirror was wrapped in plastic protective wrap and was in perfect condition and matched my truck color as well. I've previously purchased sunroof, bumper cover, and a different mirror all with the same good pricing and quality. Appleton, WI

Horrible communication. Horrible customer service! They do not call you back when the parts get…read moreshipped to Appleton. When you get there, the parts are either junk or not as they described. Pretty much a waste of time. They will literally take two weeks to do anything.

NEGATIVE STARS.BUYER BEWARE.NEVER TRUST THEM. apparently they don't service what they sell…read moreespecially tires. Bought vehicle. Claimed new tires, two months later tires are bald. They do not care about their customers at all.​

Ever have an "experience" with a business - and when you were done, you not only had buyers remorse…read more- but wanted to take a long hot shower to get the "cooties" off? To be clear - I am happy with my purchase (over $20K), I actually love the car. But these guys are what's wrong with, and has been wrong with cheep, questionable dealers across the country. I actually bought one of my first cars from them (40 years ago). This once strong family business is now run by a "different generation." NEVER. EVER. AGAIN Too many other choices These guys are actually worse than Bergstrom

We've "shopped" around over the years, but stopped once we tried Cair. They are so good to us, we…read morenever doubt we have the best service and the most fair price. We went in today praying it wouldn't be too expensive - the engine light was on. It turned out an engine sensor had to be removed and cleaned, and we were a bit low on oil. They took care of our car and didn't charge a dime for their time. Who does that?!

Excellent service from reliable and knowledgeable mechanics. Nice small town family owned business…read more Quick scheduling my vehicle and quick with repairs. Reasonable prices and are excellent customer service.