Met the owner one night while out for dinner and learned he had remodeled and reopened the dump…read morethat was Chuck's on Richmond. I needed an oil change anyway so I thought I would give them a shot. It is the first place I have gone that explained the differences in the options I had for synthetic oil my truck uses. He also explained the price difference as opposed to sticker shock when I went to pay. The next day I took my wife's car in for an oil change and squeaky brakes. There was an issue with the rear brakes. They didn't try to sell me new brakes on all four wheels, which they really could have and I wouldn't have known the difference. And the price was decent. I will definitely be going back.

I had suspension issues that 4 repair shops couldn't figure out. 3 were GM dealerships. One a…read morerepair all shop. Contacted Richmond Street Automotive for an inspection. Had very friendly and knowledgeable conversation with him. Made quick appointment and received excellent service with several very knowledgeable staff and got my car repaired to the best it has been since I bought it. Thank you Richmond Street Automotive. Everyone there deserves a pat on the back. I will definitely be using your business for all my repair needs on my vehicles in the future. GOD BLESS YOU ALL and thank you very much.

Number one shop in the valley to repair any vehicle whether it's your daily driver or collector…read moremuscle car. They helped me greatly in finding the best option to repair my vehicle at a great price!

Amazing service! Great quality! Great pricing! Owned and ran by an amazing family! Would highly…read morerecommend to anyone looking for great service work!

Very Deceitful, used vehicle was listed in great condition but when we had the vehicle washed there…read morewere dents, bumper damage, deep scratches, auto. tail gate does not operate; they blamed on the cold even though it was parked in the garage. Never washed for pick up to hide all the damage the car had so we would not notice. Blamed the cold for not washing even though it was parked inside. Carfax had it down for NO Damage and Greenville even gave me the report knowing it had damage and non-working items, told me to submit through the warranty to have repaired. Buyer Beware !!!

Finally dropped off the car in the morning. Picked it up in the afternoon. Called them at 3 due…read moreto a very busy day. Picked up at 4. Rear Brakes are replaced. Prices was half of the dealer mechanic. A+ Recommended!

This is a well run business and provides excellent customer service and value for both the regular…read moreand the unplanned visits. I recently referred a friend to get some new tires and leak repairs completed. Andrew and Kevin are great to work with.

Kevin and Andrew are very knowledgeable and helpful every time I am in there. From oil change to…read moreengine problems they always get things taken care of for us on time and at a competitive cost. I feel the genuinely appreciate our business. Always highly recommend them when asked by friends about who we take our cars to for maintenance and repairs.

Eric customer oriented a pleasure to work with I have had two occasions when I needed their help…read morewith my tires and they diagnose the problem and said no repair was necessary

I requested to have my rear brakes replaced. I didn't ask for a $45 brake inspection. I already…read moreknew what was wrong. Also the technician left a bungee cord hanging under my truck. Probably used the hang the brake caliper during the repair. Kinda makes me lose confidence and wonder what else was forgotten.

Summer of 2024. After changing the springs on the muscle car I've owned for 30 years (always doing…read moreas much work on it as I can, myself,) it needed a front end alignment. Front end alignments is one of the things I pay experts to do. Accurate was recommended to me by a shop local to where I was living in Neenah. I scheduled the alignment and took it in. They found that both of my upper ball joints and one outer tie-rod had play and needed to be replaced. They weren't AT ALL offended or bothered that I wanted to change the parts myself, then reschedule the alignment. After I changed the parts, which were indeed bad, I rescheduled the alignment, and they did a fine job. I found the shop to be clean, efficient, professional, and competent.

I really don't want to write bad reviews but I feel as this one is a must. Recently took my F-250…read morein to have a rattling noise diagnostic. After them having it for three days the said my differential was one it's way out. I wasn't looking to spend to much money on it so I asked if they could just seal it back up and I'd pay for the services. Few days later my neighbor heard the noise as I drove past and he informed me that it is common for the parking brake springs to break, causing the the pads to wiggle within making that rattling noise. I was able to just remove the pads since I don't not need a parking brake and the noise was gone. None the less I am newer to the Fox valley area and I will not be returning to them.

Being a woman who knows little about car repair can be a challenge…read moreIt's refreshing to know that a place like factory auto has the customers needs as their top priority I was very pleased with the prompt service and honest assessment of my bad struts Their pricing is very fair and they go beyond your expectations They even brought my car back to my home when I didn't have a ride to come pick it up

Just had to have a bunch of stuff done to my car as it rolled over its 100,0000 mile mark and once…read moreagain, Dave and Phil from FactoryAuto,LLC. took care of me. I've gone to them for over a year now and I've never been disappointed. They always explain why they're doing, they give me the bottom-line on what needs to be done, and they are the most competitive. They will also help with arrangements by picking the car up or driving you in to work. They don't really have a waiting area, so I always drop my car off. It works great for my husband, two kids and I (we're all have cars). It's so nice having a 'go-to' place where you don't have to worry about the details. Thanks Dave and Phil!