I have bought cars from here and gotten new breaks and oil changes and every time has been great…read more Recently, they have not been able to get in the car stick that they had before, so it is worth checking to see if they have the car model you are looking for before heading over. Came in to change my breaks and they were honest and only had me replace one set of breaks. I do not know enough about cars to know if they are telling the truth, so it was refreshing to have a company not try to nickel and dime me. They are very responsive to questions and are easy to contact. Overall, they are a great place to both buy cars and have your car serviced.

I was expecting that I was ordering a new car with my options with the salesman. Nobody actually…read moreorders a car from the manufacturer. You get what they deliver that is similar. I ended up getting my 2026 Toyota Corolla Cross hybrid XSE model in soul red about 49 weeks later. The car was over 6,000 more than my original motor vehicle contract and came with a few options I didn't want yet didn't come with most of the options I actually wanted. After I got the car I decided to add on undercoating at the dealership. It came back with two dents in the driver's door and the hood was scratched entirely. Several weeks past and they scheduled to have this taken care of. It still has scratches on the hood and the two dents were removed. I will not go back to have the hood addressed. I worry that they would just damage something else. Everything was deceptive from the start. I liked the salesman and he did what he could. The dealership is going through ownership change and I can sense the frustration. My mother ordered the same car at the same time and she ended up accepting a different vehicle after 9 months at 87 years old because of the extended wait time. I wanted add ons like dash cameras and such but I can't go back to this dealership after this experience except for the first two years of routine maintenance that I'm hoping to have done at a different dealership because of this experience. I feel bad for the staff at this dealership going through changes and I suspect that this is why these problems are happening. I hope the dealership understands that they should appreciate those who have been loyal and keep them happy.

Wait, isn't this a Bergstrom?? Anywho, Worst experience ever this past November 2024. So I was told…read moreI had to take my 2018 Acura TLX here for all maintenance. . So I started to go here for everything starting June 2021. I should have known, but each time there was something they F'd up! It was until this past Nov 2024, I scheduled appt for recalls to be addressed. Two times they cancelled because they apparently have 1 guy do work on my car. Because the mechanic was sick one one and on vacation the other time. So fast forward they finally could get me in to do 3 recalls. Mind you a good year had passed since Acura told me about the recalls. They refused to work on the recalls. So 11/08/24 at 11am I drop my car off for the 3 recalls, auto engine shut off malfunctioning, differential fluid change, oil change, and inspection with brakes, and get a quote on the passenger side door damage. Once I get in there the guy is wanting me to sign this paperwork for a loaner. Which ok, I get it there a lot to be done. He tells me talk to you in a few days. I said ok sounds good. I don't hear a thing for 2 WEEKS!! I finally call, and they say whoever I need to talk to is busy that they'll call me back. A hour later I get a TEXT not a call saying the holdup is this and that. It might be next Weds. At this point I say ok. Ok, so Nov. 27th I go pick my car up. I have to pay $390 for the stuff they did and they tell me they put the wrong differential fluid in. Omg. So they knock off $100. I'm on my way home and I can hear a humming sound in back and a clank in front. Next day I call because it was 7pm and they closed. But I call and leave a message and never get a call back. Come to find out my stabilizer bar is broken. And when a different mechanic goes to fix it he sees the nuts and bolts on my calipers are missing!!!!!! They removed them for whatever reason and never put them back together. My mechanic says I'm lucky because if the calipers would come apart at 75mph on the hwy I may of been in big trouble. I call and text the number they text me at and still to this day not a reply!! Oh and they keep my garage door opener!!! I'm never going here again and I hope you don't either. I included pics of it all.

Get everything your sales person says in writing, they will say anything you want to hear to force…read morea sale and beg you for a ten on the survey that comes out afterwards but not hold up their end of the bargain. Bergstrom should be embarrassed by how terrible their current BMW staff is operating. I had to get BMW involved to correct the situation. Save yourself and take the short drive to Milwaukee if you want a new BMW.

Working with Craig was a great experience. I went in to trade in my vehicle for a better used…read morevehicle. Craig explain everything to us so we could understand all the financial information. He even helped with getting my old title situation straightened out with the prior company. Thanks Craig for everything

I applied, with a co-applicant, for an auto LPN through Grand Chute Auto…read more I was told my income was within the limits, and they would proceed onto the next step of checking credit bureau reports, but they don't base their decision on what the reports or credit score is. I was not contacted by phone like I was told I would be, but rather emailed with a one line notice stating they were unable to provide financing. I called and spoke with Craig, who was less than pleasant and got rude with me stating "I'm unable to discuss this further, I gave you our denial and this is closed." When I asked what the issue was with my credit report, which wasn't supposed to affect my determination, he blatantly stated "I don't have to discuss this further." Very rude, unprofessional and less than desirable to work with.

CAIR realty knows their Chevys. I thought I knew what the problem was, but instead of the…read moreexpensive fix they explained the real issue which was a far less expensive solution. Definitely recommended!!!!

We've "shopped" around over the years, but stopped once we tried Cair. They are so good to us, we…read morenever doubt we have the best service and the most fair price. We went in today praying it wouldn't be too expensive - the engine light was on. It turned out an engine sensor had to be removed and cleaned, and we were a bit low on oil. They took care of our car and didn't charge a dime for their time. Who does that?!

Well I have to say, I was a little worried about my vehicle after my purchase. The sticker was out…read moreof date and the monitor wasn't reset. I emailed my salesman but he didn't get back to me, out of the office. However his manager did call, looking for someone else it sounded. He offered to pay for the service I was going to get! What an awesome thing to do, so cool I had to make an account to share! The vehicle was definitely priced reasonably as well, I miss the sport of haggling but I understand why they cut it out here. Terrin made the buying experience fun so he would be my go to! Check them out!

Love the last 3 cars we purchased from Stumpf! We always found the sales and finance people to be…read moresuper helpful and friendly. Service is great too and I've used their shuttle service several times for repairs or maintenance so I don't have to wait there.

Just as a preface: I'm usually a very calm and reasonable person…read more I brought in my 2023 Bronco Sport in cause check engine light came on. (Bought the vehicle here in'23). They supposedly fixed the problem and I drove it home. $800 for fix. (not under warranty) Very next day check engine light on again. had to wait two weeks to get back in for service. Now they say it's gonna be another $500 and another part!!! Should have been fixed the first time. When i talked with the Service manager he was argumentative, rude and treated me like it was my fault not theirs. I'm done with Les Stump!! never coming back here.

A list of items completed including brakes, plugs and coils,replacing transmission fluid, service…read moreac, and replace sensors

I was having a surging issue with my Volvo and brought it in for them to repair. They had it all…read moreday and told me they don't know what's wrong with it. They the proceeded to charge me almost $200. It's my opinion that if you're not competent to diagnose an issue, you shouldn't be charging for it.

Zack from Appleton Auto was an amazing salesman and I'm very happy with my 2016 Honda CRV…read more Lynn D Greenwood WI

Liars. Read through the reviews, do you see a trend? LIARS!…read moreTake this for what its worth, believe me or not. Do not come here. I am only leaving this review to maybe save someone so dont write me off as just a disgruntled person. To start, I called to ask a few questions and the woman was extremely rude. I had to de escalate the situation as the customer! She told us we were approved for 2 lenders, no co signer and no money down. According to her, all we had to do was bring our stuff. We drove an hour to get there based on a lie. We tell them we only want something under 100k miles, they bring us something to try with 102k. We decide heck try it. We decide we like it. Then we find out the woman was lying to us, none of what we were told was true and we drove up for no reason. If we had a co-signer we were already approved for a brand new vehicle, why would we get a vehicle with 102k on it? Then on top of that, they promised us car fax and discounts because of the damage on the truck. They tried to get us to sign onto a deal BEFORE presenting the carfax or the total for the truck. Shady? Yes. The kicker is, the rude lying woman was in the back. I could see her in the mirror grinning at us like she was so proud of herself for her actions.