The first part of my review reflects Lexus as a whole , disappointed with a top of the line LX…read moremodel my 45k service only covers checking fluids & filters along with a tire rotation, now onto Bergstrom Lexus . I went in for an oil change and battery check , after an initial check telling me my cold cranking amps were only half of a new battery , they wanted to do further testing ! why I said just replace the battery , I don't want to pay for another 45 minutes of testing to tell me it's bad ! after two hrs and twenty minutes my car was done . but they never did the oil change ? Ashley said I didn't know you wanted one ? well yes that's why I drove an hour was for an oil change and battery check , so after 3 hrs and 20 minutes I was done . very unacceptable for something I do at home myself in an hour . I.P.Korth Shawano Wisc

Had a oil change and tire rotation. They said they rotated the tires but they didn't, but they…read morecharged for it. My business with this dealer is over. I don't trust them.

My step father died in December, 2019, and his car, a BMW convertible 328 Series located in Door…read moreCounty, was dead as a door nail. We had the car towed to the dealer where it was determined it needed a new battery, some recall issues repaired, and a cracked oil pan. First, I have to say that everyone was absolutely wonderful. Someone even helped patiently explain the car to my mom and I, which was really appreciated. I am disappointed, however, that within three weeks it appears the brakes need to be repaired. The invoice stated that "a guest states battery is (sic) died and please do full inspection on vehicle." I tried to email the service advisor who emailed me the receipt and received no response. I have left a voicemail with a manager and am hopeful for a return call. I originally gave this review a star rating of 3; because I was disappointed something went wrong so quickly. I have updated my review to 5 because I did receive a call back from Bergstrom and they are making me whole. I cannot say again how pleasant everyone has been to deal with and after this experience, I would recommend them.

I have ZERO idea what the ratings are about, honestly. I would like to say I dealt with 4…read moredifferent individuals plus multiple nice run in's with others. I do have history at Bergstrom, full discloser. But these are some of the most knowledgeable interesting and friendly people I have had the pleasure of working with. I have been around the block, with many dealers. Pretty much each had an individual that was great if you had a connection. Enterprise Motorcars, every single person was fantastic. Understand I am not easy to work with .... Plus my favorite thing to do is be in work boots baggy pants and some "inappropriate" shirt, just to see my reception, they passed with flying colors and even got the joke.

Amazing team! Big shoutout to Hue, he made my experience of getting my very first car absolutely…read moreperfect. He was incredibly patient with me as I test drove a couple cars and picked out my perfect fit.

Service department really took care of my car. Had a noise coming out of the engine. Kind of making…read morea loud ticking noise. They were able to figure out what it was and even gave me a carwash after the car was done being cleaned

They are way better than Bergstrom be far. They go above and beyond to help me out. The service is…read moretop notch. There sales staff is the best in the area.

The best part of going to Gustman's......IT'S NOT BERGSTROM. Because Bergstrom is the worst…read more Floyd in the Body Shop is a consummate professional. I found him to be a personable manager with an understanding of Customer Service. They did a great job.

I always have a great experience with Gustman Subaru Service Center. Appointments are easy to…read moreschedule and are completed quickly and accurately, with no surprises or additional fees. They know my name, my cars, and are always kind and professional. The WiFi in the waiting area could use a boost.

Had good experience with buying the car, and service prices were comparable with other mechanics…read more What they don't tell you before you have the work done is that they charge an additional percentage for using a credit card. Since they didn't tell me, I didn't have cash or other payment method with me. That extra payment is the business's cost of doing business and shouldn't be charged to the customer.

The absolute BEST car buying experience I have ever had in 45+ years of car buying! These guys GET…read moreIT! Fom the time I spoke with Sandy the receptionist.. to taking delivery of the vehicle ...I was treated with courtesy, respect and a willingness to answer ALL my questions. Special Thanks ...to Chad (Sales Manager),Randy( the 'paperwork guy") and my sales guy Jeremy. I actually called Jeremy on his day off to get the vehicle VIN#. He answered and it sounded windy. He was fishing with his buddy on a lake!! (LOL) Within 15 minutes I got a text with the Vin #!! That level of responsiveness is RARE these days. I drove up from Milwaukee area... not really sure how things would go. BOTTOM LINE ....It was well worth the drive!!!

I went in to check out a Honda prelude. Admittedly it's a difficult car to find. I asked if I could…read moretest drive the car and was told no. The reason they gave was "it's a hard car to find and they sell really fast, if you don't buy it what if the next guy wants no miles on it". It's a baseless argument. The car is only 42k, with just 200hp. It's not some exotic sports car, it's a fast selling hybrid. Maybe I would have bought it but there's no way in hell I'll ever "buy first drive later". I can't recommend enough just how unpleasant that is for me. I can't even imagine how they're supposed to make a sale without a test drive.

If your looking for a poorly built car and dealer that's not willing to fix the problem look no…read morefurther Bergstrom Audi of Appleton has got you covered. The vehicle I purchased 2 years from today has been nothing but problems and no help what so ever from the dealer. They are willing to take your money and not stand up for the product they sold. First the transmission failed in the middle of a three lane hwy. Next found out that you will need to buy snow tires with your new Audi, the tires that come stock are a death trap in any sort of snow. Want to get half the milage as advertised Audi has you covered. Want to get windshield wipers that done work right yep that's included. Lastly want the cruse to fail, yep thats included also. Best part about the cruse failing on a car that's less then two years old is the fact that its not covered under warranty and Bergstrom Audi is ready to do nothing. One last thing they are great about doing is lying about the features of the car during the sale and telling the customer to go pound sand when questioned about it. People save your self the money and hassle go some where else where people care.

I was looking for a specific vehicle on the audiusa website. That search led me to Titus Brygger, a…read moresales associate with the company. Titus was excellent. He helped navigate a complicated loan application/process that resulted due to my business being the actual purchaser of the vehicle. In addition, it was an out of state entity. Titus went above and beyond during that process and has continued to offer support. I live in Washington state and flew to Appleton to purchase and take delivery of the vehicle, not an anticipated repeat customer. Titus made it all come together. Young and energetic, Titus is committed to customer satisfaction. A small issue lingered after delivery. Titus did not give up or make excuses! He stuck with it until it was resolved and I am so impressed! I highly recommend Titus Brygger and Bergstrom Audi of Appleton for your next vehicle purchase, you won't be disappointed!

Ally in the service department always provides outstanding customer service and support…read more Incredibly thoughtful and an excellent communicator. Sincerely appreciate her knowledge and courtesy! Also...the detail team had my Ford Raptor looking "showroom new" after my recent service appointment. Thanks Bergstrom Ford Neenah team!!!

Excellent efficient service and sales , the Commercial Department is exceptionally well trained and…read moreefficient He deserves Anything the company gives him !!!!