Quail + Crane -- An Incredible Breakfast Experience…read more
We stayed at the Hyatt SFO for a little staycation and received complimentary breakfast at Quail + Crane the following morning. I honestly wasn't expecting breakfast to become one of the highlights of our stay, but it absolutely did.
First, the setting is beautiful. Sitting there enjoying breakfast with the gorgeous view immediately made the morning feel special. The freshly squeezed orange juice was fantastic, and I have to give an unexpected amount of praise to the fruit plate -- possibly the best fruit plate I've ever had. Everything was incredibly fresh, perfectly ripe, beautifully presented, and actually tasted as good as it looked.
Then came breakfast!
I ordered the Eggs Benedict with Dungeness crab, accompanied by potatoes and greens, and it was phenomenal. The eggs were beautifully prepared, there was a generous amount of crab, and everything worked perfectly together. My husband created his own omelette with bacon, ham, spinach and cheese, also with potatoes, and his meal was equally fantastic. Everything arrived fresh, hot and beautifully presented.
But what really took our experience to another level was the service.
Our waitress was the ONLY server working the entire room, which was completely full, and somehow she made us feel as though we were the only people in the restaurant. I genuinely don't know how she did it. She was attentive, warm, personable and never once made us feel rushed or forgotten. Watching her take care of an entire dining room while still providing that level of individual attention was impressive. She deserves tremendous recognition.
We also had the pleasure of meeting Shawn, who I believe was a manager, and he embodied hospitality. He personally welcomed us, asked how our stay was going, whether we were enjoying our view and Club Level accommodations, and of course how we were enjoying the restaurant. It never felt like a scripted manager check-in. He was genuinely kind, professional and interested in our experience. That interaction stayed with us. We would happily return knowing Shawn was in the building because he made us feel that well taken care of.
My only constructive feedback would be regarding our initial interaction with the host. The welcome felt noticeably less warm than the rest of our experience. We were asked to wait approximately 10 minutes despite several tables appearing to be available, and the interaction was fairly dry, without much of a greeting or smile. It wasn't a major issue, but because the hospitality from everyone else was so exceptional, the difference stood out. A warmer initial welcome would make the experience seamless from beginning to end.
That said, once we were seated, Quail + Crane absolutely knocked it out of the park. Beautiful views, fantastic food, incredibly fresh ingredients and service that made an already wonderful staycation even more memorable.
Shawn and our incredible waitress -- thank you. You are exactly what great hospitality looks like. We will absolutely be back.