I had been going to this salon for two years and my mom had been going for about a year. We both had our nails done by a few different people before we found the people we preferred. Once we found the techs whose work we liked, we scheduled appointments with them. Unfortunately, booking an appointment doesn't really mean anything. At my last completed appointment, both of our nail techs were so far behind that I had to leave my mom there to finish her service while I went to pick up my daughter from her after school program. For added context: our appointments were booked to start at 4 and I had to pick my daughter up by 6 and we both got fills with gel polish. We should have had plenty of time before I had to pick up my kid. I had booked an appointment with my preferred tech for this past Saturday. On Thursday, the salon texted me to let me know the tech wouldn't actually be working on Saturday and I was rescheduled to Monday. On Monday I decided to take my daughter with me for a manicure. Once again, my preferred nail tech had someone else in her chair at my appointment time. My daughter was taken to a station for her manicure and about 20 minutes after my scheduled appointment start time I was informed that my nail tech had to leave early for a family emergency. I was offered another tech, which I declined. Then I was taken to the counter to see when my preferred tech had another opening. The soonest is this Saturday and I declined that as well, because Monday was already a stretch for my grow out. Don't misunderstand, I am not upset about the family emergency. I hope everything is ok for her and her family. However, if I had been sitting in her chair at my scheduled appointment time, I would have received the service I booked. My mom has also experienced long waits for her scheduled appointments. My issue isn't with the people who work there, everyone has always been kind. My issue is that we've been consistent customers and we book our appointments in advance with the staff we want doing our nails, only to be pushed back by walk-ins. Ultimately, my mom and I decided to seek nail care elsewhere. Annie, we wish you and the salon the best, especially with your growth. The pride you take in your business is apparent and the staff you hire are wonderful. read more

Pedicure & Manicure, I have been coming here for almost two years. I am a man that gets my hair cut, like a nice massage when my muscles get sore. My wife and I get our feet tended to about every two weeks. At first my wife would not go without me, so I went along, this has been going on now for 20 years. I am so glad I did this. It is part of my grooming now. That said, our favorite place is Got Nails, we have tried so many others but Got Nails is like on another cloud. Guys get those dogs fixed up and enjoy the summer. read more

Worst manicure of my 74 years. When I complained, the offer to me was to have the same nail tech work on my nails. The pictures explain why that offer was unacceptable. The person handling my complaint tried to tell me that regular polish couldn't be applied as well as gel polish. The bottom line is that I was charged full price for this mess that I will remove the minute I get home read more

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This was my go to place for pedicure. However, my last 2 visits have been subpar. The gentleman that did my pedicure a few months ago cut the skin on my toes. Today I went and didn't realize until I was home that a top coat was not used. Time to find a new place read more

Do not come here!! Please, this place is ridiculous, they are not gently at all, so rushed and aggressive. Cut my toes many times. Also they charge for drinks?? I've never been to a salon that does that. So expensive here and they don't even offer free drinks. Nails by design has a the same pricing but they give free drinks and do a better job. read more

I have been using this company for about 2 years for pedicures. They are friendly, fair priced, and good service. Make an appointment because they have been busy every time I'm in. Definitely worth the money and a great experience. read more

Karmen was so sweet and did an amazing pedicure on me! She made me feel relaxed and comfortable! read more

Got Nails ! - Cat eye French tip - Nail Salons Near Me - Salem, Oregon

Had an appointment for a pedicure, and waited 45 minutes. I brought it to the managers attention and she did nothing but hide behind the computer. read more

My friend brought me here last year for a mani & pedi before a vacation. I just decided to get nails put back on and this is the salon I decided to go back to. I'm really glad I did. It was the opening day of their downstairs remodel and it looked fantastic. Definitely has a premium feel with the esthetics and bar service. I got my claws back and they look amazing. I would definitely recommend this business- it would be great for group services too! read more

Got Nails ! - Gell manicure with gel polish. - Nail Salons Near Me - Salem, Oregon

Amazing services!!! Love my girl Annie. I'll always be back for my dip sets. Super convenient and close to me. read more

Been coming here for years, great service and beautiful nails. Love getting pedicures and dip manicures. read more

Got Nails ! - Perfect colors for a fun French manicure. - Nail Salons Near Me - Salem, Oregon

Let me start by saying organizing group pedicures is a lot to ask. It's hard to schedule anywhere online, but my SIL called and was able to book 3 pedis and a mani. The chemical smell is super strong and hit immediately when we walked in. They really need to circulate the air so nobody passes out. It can't be good for your health to breathe that in all day. We checked in and were set up in our pedicure chairs. I wasn't familiar with the Oregon law requiring individual files & tools, but thankfully my sis again came to our rescue and picked some up for all of us. They have multiple service options on the menu beginning with the basic on up to deluxe and everything between. You can also order snacks and drinks from their bar. While I didn't get the max or even the paraffin wax treatment, the salt scrub leg massage and lotion was a nice pampering. I chose a bright color and am now proud to show off my piggies. In all, was very happy with our appointment; the massage chairs, and their accommodating our request. It was my niece's first time getting a pedicure and it was nice that we could all share the experience. read more

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If you're looking to be disrespected, rushed, and leave in pain -- this is the place. I've unfortunately been to this location twice, and both times were absolutely awful. The second visit was the final straw. I was treated with complete disregard and left feeling deeply uncomfortable -- not just because of the horrible service, but because I genuinely felt targeted. The nail tech was extremely aggressive, she yanked my hands around, filed so roughly that my nails hurt during the appointment, and left dust everywhere -- which she then polished over (I have literal dust painted into my nails). During the massage, I could feel the grit of the dust all over my skin. I asked for a simple French manicure, and every single nail has bubbles in it. The nail polish is stained on my skin, never have I gone to a nail salon and felt like a toddler painted my nails. Some of the tips are so poorly done that they're actually sharp. It's not just sloppy -- it's disrespectful. She was rushing, rude, and dismissive from start to finish. Whether it was personal bias or plain unprofessionalism, I left feeling physically hurt, disrespected, and upset. Do better -- or better yet, just avoid this place entirely read more

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This was my first time going in after hearing good reviews from others and seeing their instagram stories. I went in with a vision and was highly disappointed for multiple reasons. 1. The receptionists were extremely rude 2. I showed the tech the design I wanted and unfortunately she couldn't do it, I wish she would've told me before she started or attempted to do my nails. I could've changed the design. 3. The tech didn't even greet me when I sat in her chair & immediately starting drilling my nails. She didn't ask any questions of how I wanted my nails to look like. No shape, color, length, nothing. I went home and redid the nails myself because I was so disappointed. I just wanted to pamper myself. :( read more

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Loved this place for years, lately everything is rushed and cold. I had a gentleman fill my nails, the dremmel burnt my nail beds, I had lifting before I got home, went back 2x to fix the same nail. I now have 3 lifting and I'm just done. Bothe nails that are pictured were lifting so bad at full they should have been replaced instead the gentleman used a cuticle cutter to take off the lifted portion and left lines so strong my only option is to go somewhere to have them removed making this 4 visits to a nail salon in 1 week. I've never complained about pedicures that were rushed and missing steps, I've always tipped 20% or higher and I'm done making excuses for mediocre work. The facility is beautiful but workmanship is lacking some employees are wonderful and do take their time but many more look like they don't want to be there and it shows in the lack of pride in their work. read more

Got Nails ! - Nail Salons Near Me - Salem, Oregon

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I would give this another half-star if I could; my pedicure was excellent. Sorry I'm too shy to show my toes in public. The signature service is worth every cent. I've paid more for less and been satisfied. Same with brow tinting: great color choice and shaping, and very reasonably priced. I absolutely enjoyed the ambiance -- a little noisy sometimes, but everyone chatting happily and working in a purposeful but unrushed way lifted my mood. The room is bright and airy, and everything seemed clean and comfortable. Staff were all friendly, kind, and professional. The only reasons I had to drop a half-star were a few little things -- I booked multiple services and there was a delay between them; it was so busy at one point that I couldn't get staff assistance for a bit -- that sort of thing. Nothing bad. Besides, milling about for a few minutes gave me a chance to see how others were doing. There were a few groups, all of whom seemed very pleased with their results, and a few parents of young children, who were being treated with patience and respect. The employees seemed to be working apace, but cheerfully, not adding stress or haste to the room. It's hard for me to relax if the employees are tense, but everyone seemed glad to be there, and I was, too. I'll definitely be back! read more

Do not go here, they are unprofessional, rude, snotty, and they can't do even the simplest manicure request. They don't care about their clients, not worth your money or energy. I genuinely do not recommend Bad vibes, bad service, bad experience. Waste of money read more

I have visited exactly once, last August. Had to wait even though I had an appt. It also took FOREVER and they waited forever to let me pay. Station was dusty and sticky and overall not very clean or hygienic. I had a hot pink and orange accent dip requested and wound up with pink and teal, but I rolled with it. I decided to add on a pedicure as a treat and YIKES. It's been 8 months and I'm still dealing with toenail fungus from this place. I'm 42 and have been getting pedicures off and over for 25 years at places all over Salem, Portland, and Eugene, and have never once in my life had a fungus. It's DISGUSTING. This place seems pretty, but yikes - avoid!!!! It's not worth it! I'm honestly scared to get pedicures anywhere but home from now on (if I can successfully banish the fungus and get my feet back to an acceptable for public state, that is) GROSS! read more

Got Nails ! - Foot fungus - Nail Salons Near Me - Salem, Oregon

I've been going here on a off for the past two years and this is the first time I've had a problem so bad I won't go back. Nail technician was very rough with filling my nails and made my cuticle bleed. It's unfortunate to say they have lost a customer over letting people do nails that should not. read more

Went in to get my normal dip set. Was convinced by the tech to do acrylics and 2 weeks later, which I realize is a long time for some people but my normal dip set would last me 4 weeks, I ended up with an entire nail missing. In addition, when I called instead of standing on business, the girl who answered the phone acted completely clueless like it was her first day trying to beat around the bush and not offer me any help. Very disappointed. read more

Got Nails ! - Nail totally missing in action after only 2 weeks - Nail Salons Near Me - Salem, Oregon

Disappointed.... The quality of polish or how it was applied wasn't good. I made mention as we were checking out but no offer to make it right... read more

Got Nails ! - Nail Salons Near Me - Salem, Oregon

Definitely make an appointment- they are busy! But my appt was for 11:30 for Gel Mani Pedi. Before I even had my color chosen they were seating my mom and I for Pedis. They made sure we were together! Did their weekend pedicure special and the sugar scrub, mask treatment was wonderful. Chairs are great! Was able to do my mani and pedi with the same person! I had come in with short bitten nails and was wonderfully taken care of. Timely and welcoming. Loving my transformed hot pink nails! read more

Got Nails ! - Gel full set acrylic! Hot pink! - Nail Salons Near Me - Salem, Oregon

Under no circumstances would I recommend this place to someone. Went in for a classic short white French tip and was immediately met with dismissal and disrespect. Tried to show a picture of what I wanted and was immediately dismissed. In the middle of getting acrylic laid on my nails, the technician got on her phone and started a phone call. Her getting on her phone happened TWICE during my short appointment, with one time throwing in her air pods. Also, at no point did the technician allow me to wash my hands after all the drilling and filing, leaving me with dusty hands. In the end my nails were missing half the polish on the sides, very uneven tips, bubbles, and were super chunky. Left the appointment and had to go by an electric nail file and white nail polish to fix her mistakes. read more

As requested I needed a male manicure, the nail tec wanted to give me a pedicure, which I refused. The manicure lasted 10 minutes with no cuticle attention or removal. Just a fluff and buff for $31! will not use there services again. read more

I came to get a pedicure the morning of my mom's service. Best choice I could have made! They were kind, helpful, no judgement as to me drinking a white claw at 10am, and my tech asked if I wanted to talk or not (I told her why I was there). Best service in a while! To add: this was in 2023, but quite a few of my friends still go here and say the services have not changed read more

I've noticed the quality of the services go way down over the past year. Atmosphere too. It's become more of a rushed chop shop situation rather than a "spa" experience. Yesterday I got a gel manicure. The manicure part took less that 4 minutes. I was watching the time on my phone. She did not file my nails or buff them or anything, just did my cuticles. Then she put the gel on. The entire $58 experience took under 20 minutes. The lady who did my nails had huge pointy rings on every finger that kept stabbing me with them and they also got into the polish a few times. "Bitch Better Have My Money" was playing throughout the salon which I thought was an interesting choice considering I bring my 8 year old there semi frequently. Otherwise I would not have minded. They have a drink menu but no one asked if I wanted to order one. The nail tech was cordial but nothing more. It was clear they were just shuttling people through quickly. Overall I put it in the same level as your basic chain nail salon now, whereas formally it was more of a spa experience. They are still charging high spa prices for a basic quality service so I won't be going there anymore. It is a bummer since I used to love going. read more

Way over priced and they RUSH their customers services! They do not care about taking their time and giving you a quality mani/pedi, they just push as many customers as they can throughout the door! read more

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Very welcoming and comfortable atmosphere! Love that the nail technicians are attentive and converse with their clients rather than amongst themselves. Gina is such a sweetheart, super detail oriented and very careful with cuticles. All nails cut to the same length and Nail polish applied evenly! And Annie is a doll, greets with the brightest smile that lights up the gloomiest weather in PNW! Absolutely Love this place. If you're looking for a comfortable place to get pampered, this is the place... look no further! read more

Got Nails ! - Gel polish #78 - Nail Salons Near Me - Salem, Oregon

Got my wedding nails done here they came out great and they fit me in for a pedicure without an appointment

Order: Basic Pedicure Pros: We were able to do a walk in for a pedicure 2 other spots were completely booked. Cons: lmao the cost of the kit is placed on the consumer, which is odd. Never experienced this before. Also the basic pedicure is $38+ $7 for kit, which includes nail clipping and a buff of the feet that is it. Not worth the price, especially since i've gone to places that offer way more for a fraction of the price. read more

My daughter and I booked an appt online and we had a good first impression, the staff are friendly and the service was great. Jasmine did my full set and my daughter got gel polish, I did not catch her name, but we will definitely come back and recommend to our friends and family! read more

Got Nails ! - My full set with my chrome bow, so pretty! - Nail Salons Near Me - Salem, Oregon

Cheyenne was so professional and warm welcoming. I showed her a photo of what I wanted and she matched it exactly. Requesting her from now on. Thank you for a great experience and a professional look. Love my nao read more

I really wish I liked this place because it it SO cute inside! But I have been for 3 or 4 pedicures and I have been disappointed every time. This last time, the nail polish was so bad that I removed it when I got home. I know that pedicures aren't all about the polish, so I gave a closer look at my cuticles and nail beds this morning... also awful!! This photo is from after the polish was removed (mostly). I felt like she didn't spend a lot of time on removing dead skin and calluses and boy was I right. And my toe nails aren't even evenly cut/filed, which I feel is the very least you can expect from paying someone to do your toes. Stayed for almost an extra hour so she could get the polish right and ended up leaving because I had stuff to do! So disappointed. Unfortunately won't be going back. Update: I went back to get my pedicure redone- she filed my toenails and repainted, with very minor cuticle work. No soaking, so it wasn't very effective. It was nice of her to invite me back at all! But she was pretty rude to me while I was there and asked that I delete the review. Just want to be honest here so people know what to expect. read more

Got Nails ! - After I removed the terrible polish. Nails uneven, calluses not smoothed. All around bad job - Nail Salons Near Me - Salem, Oregon

My 3rd time trying this nail salon and still disappointed. A $50 dip manicure and this is the final result. I asked if she could make them look nicer and she said "they look great" Ugh. Everyone raves about this nail place and I have tried 3 separate times and my nails always look bad. 1/10 would not recommend read more

Got Nails ! - A $50 dip manicure - Nail Salons Near Me - Salem, Oregon

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Loen is my mani/pedi specialist. She's wonderful and also happy and pleasant. She has been so gentle with me since day one. She gives great pedicures and manicures. I highly recommend Got Nails for everyone. I also saw one young lady there for her first time for birthday (I think she was maybe 6 or 7) she was given just as much attention as her mom who brought her in. I cannot say enough about how happy I am here. I don't anticipate seeing anyone else. read more

Please do not give this salon a try. From the moment I walked in everyone was judgemental and had a bad attitude. The nail stations itself along with tools were very unsanitary and frankly looked like they haven't been cleaned in months. A lot of the nail techs were doing work that looked like they weren't even licensed. My nail tech in particular did not know what she was doing and left my nails facing upwards, chips and dents, uneven lengths and thicknesses, did not listen to what I even wanted and did whatever she wanted instead, left painful cuts, refused to listen when I kindly asked her to fix some things, and was also overall in a huge rush. And wouldn't you guess- it was because the second she was done with me she rushed to the back to take her lunch lol. So unprofessional and not worth my hard earned money. I tried giving them a chance despite bad reviews and was very disappointed but not surprised. read more

I've been here 3 times for a Dip manicure and everyone was really nice and the end result of the nails looked good, but, I don't think I'll get back. This last time I went in the nail tech just destroyed my natural nails. A few of them got so ground down that my nail bed felt hot! Plus, the last 2 times they used the e-file it shredded my cuticles and skin around my nails. Also, the way they have you remove the dip is so uncomfortable. You have to soak your nails in acetone, which in of itself is fine, but they make you put both your hands into one small bowl, and that bowl is stacked on top of another bowl and it wobbly, and the whole thing is awkward and physically uncomfortable with the way you have to sit with both nails in the bowl. If I was doing this part wrong, someone should have kindly showed me how to do it. Again, everyone there was really nice, but, I just HATE having my cuticles pushed back and removed, and the way my natural nail is destroyed now, I think I'll learn how to do dips at home. read more

I chose a really light color for my mani and pedi. I could see spots through the nail color. I asked him to fix one finger and he didn't seem to pleased. He said it was because I chose that color. Well I've gotten light colors before and didn't have that problem. Also, the paint around my cuticle area was messy. It just wasn't a good experience for me and the quality for the price was not worth it. I was not satisfied. read more

Got Nails ! - Taken in the car right after... - Nail Salons Near Me - Salem, Oregon

I keep trying to give this place the benefit of the doubt and a second chance, but I am disappointed every single time. The last two pedicures I have gotten have been horrible. My nail polish was way too thick and peeling off and this time my nails are not cut uneven and are so short when I asked just for a trim. I will not be coming back. read more

I like their hours and my manicurist does a great job. Plus, she does my manicure and my pedicure . read more