Driving from Toronto to Philly, I wanted a fast spot with vegetarian options that would fuel the rest of the trip. I was tempted to drive straight through but this place had great reviews and I was hopeful, despite my better judgement.
We ordered two vegetarian subs/hoagies/grinders, whatever. One full, one half and we waited. And waited. I finally realized may have lost the order. I was starving, but the place was busy, so I was understanding and patiently went to problem solve. I asked the guy who I placed the order with if my order was on the way. He confirmed that it was (not true). I waited behind three basic girls ordering (add tomato, no seeds, remove three cucumbers, triple the arugula, lite dressing on the side, double it kind of people) and then asked another person about my order. He confirmed that it was lost and put it back in immediately but not before we reviewed my order. Whew! He is on it!
Several minutes later one sandwich comes out and then the next. Starving, we open them up right outside and, to my shock and dismay, not only were they both wrong, but (at least one) contained chicken. I made it clear both times when I ordered that I wanted vegetarian options. This place prides itself on being veggie friendly. Not cool.
I go back in, a third time, and tell the that my order is still not correct. The person at the register asks me to review the order with him yet again. I exclaim that I actually do not care what I get at this point, as long as it is vegetarian food. I am hot, hungry, road weary, and now concerned that my food is going to get spit in because I had to send it back a 2nd time. I don't think they spit in it. A few minutes later, maybe 45+ minutes after I arrived, my food came out. A man with seeming responsibility brought out the final dishes to us and apologized, which was nice. He also said that if we came back on a shift that he was working that he would give us free sandwiches. Seemed weird that it would have to be on his shift only, either way we passed for a myriad of reasons.
I guess it was the right order though some of it was unrecognizable, but it was fine. I would give the food 2 stars since I ate some of it and they bake their own bread, make their own seitan, plus have veggie/vegan options for all menu items, which is pretty cool. What is not cool is that the sandwich is 90% fluffy white bread, 5% cheese sauces, and 5% whatever else the sandwich is. I ordered something with cheddar, it had cheddar sauce not actual cheese. My husband ordered eggplant with blue cheese sandwich, there were two tiny eggplant pieces and no blue cheese, there was a yellow cheez sauce, however. They were really wet sandwiches. read more