This location is always excellent. Service is fast, staff are kind, and the food is cooked well. Typical Panera Bread ambiance, but usually pretty clean and the location is easy to get to. I normally get the Chipotle Chicken Avo Melt and Broccoli Cheddar soup, which I have trouble straying from because the sandwich and soup always have such great flavor! read more

Panera Bread - Chipotle Chicken Avo Melt with Broccoli Cheddar Soup - Soup Near Me - Ithaca, New York

Normally, I love Panera. However, today I was extremely disappointed in the food quality. I ordered a 1/2 bacon turkey bravo sandwich & an orange scone for my dessert, to go. 1 of the bread pcs was so dry & stale, I had to take it off the sandwich. I then got to the scone, which I normally love and it was also extremely dry and stale. Needless to say, it's going to be a while before I stop in again. read more

Men's room 1/2 stalls out of order. Paper towel rack damaged. Over two days. Same at New Hartford location. Seem to be skipping maintenance. Food is still good and prepared fast and accurately. Coffee is below average. read more

My food was handled by an off duty employee who was not in uniform, he was not wearing gloves. When handling and packing my food, he called over another employee to let them know he needed assistance due to his lack of gloves, to which the other employee did not put on gloves, rolled up my bag, and handed me my food. I ordered a frozen drink, which was never placed on the shelf for ready orders, and never called. By the time I received it, it was completely melted. I am extremely disappointed with the service and would like compensation. I am disgusted and do not feel my food is safe to eat. read more

We enjoyed our lunch, with both sandwiches turning out great. Panera really excels when it comes to their breads. The orange bread slice was super moist and a refreshing pop of citrus flavor. However, the inside could use some attention, with cobwebs in the corners and carpets in need of a deep clean. They only have two tablets for placing orders, and one wasn't working, which made things difficult for the single staff member managing the front desk read more

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so i went into the panera bread in ithaca for my normal coffee and bagel with cream cheese. as i was getting my coffee at the pickup window, i over heard one of the managers telling his employees to start pre-making sandwiches. Panera, you have to be joking. when you're almost paying $15 for a sandwich. you expect it to be made fresh. so you're telling me that you are going to make my sandwich in the morning, so when someone orders it in the evening, they are getting an sandwich from hours ago. read more

Girl at register very sweet This morning I ordered a large lemonade at 9.30 am in the morning Below the lemonade the counter was all wet with spilled Ice tea. Then a half hour later I ordered a everything bagel 3 butters and cream cheese. Picked up order no butter So I had to ask the cashier for butter. The counter was still soaked with spilled Ice tea a complete mess.. A employee decided to get a full cup of ice tea for her for sure I said to myself she can see the mess she will clean it up. NOPE she went about her business. When I was about to leave I thought about taking a quick picture and send it to Panera corporate headquarters Employee saw me take a picture she was not far from me she saw it and started to wipe it. Panera Bread has gone downhill that is my opinion the young people they hire only are concerned collecting a pay check. This company can make dramatic changes in all there restaurants. I gave them a suggestion what I think they should do. Doubt they will take my good advice! read more

We have been loyal Panera customers since one came into our town years ago. The service and food quality has drastically declined in the last 2 years. The last several times I have ordered it has taken 30-45 minutes to get my order and the quality has not been great/missing items. We really hope that they will get new management or whatever is needed to bring back their good service and quality. read more

Note: I usually give chains 3-stars unless there are other factors that would make me rate it up or down because chains tend to be standardized. "Panera is just glamourized prison food" yeah well when I saw an ad for their baguette sandwiches I had to run and get one. WOW. I forget that Panera has some great breads. And awesome hazelnut coffee. This location is clean and great for studying. Plush seats in some spots, cozy booths in others. And yes you can refill your coffee no one is gonna say anything to you. Service is fine. It's a casual eatery what do you expect read more

Panera Bread - Caprese baguette sammy - Soup Near Me - Ithaca, New York

Good is consistent and tasty, especially the chicken noodle and chicken wild rice soups. Salads are sometimes hit or miss with salad quality. Baked goods are always delicious. Prices are way too expensive for my liking. read more

Placed a catering order for a staff event taking place today over a week ago. I confirmed the order yesterday. This morning at the time that it was supposed to be delivered, I get a call from someone in catering telling me that the order is not coming because he didn't see it until just then. What!? I asked to speak to a manager about this. I explained the situation and asked if there was anything that could be done. I had no time at this point to pursue a Plan B since the event was underway at that point and they called me at the time it was to be delivered. She claims that she spoke to a manager that was also above her while she was on the phone with me. They would be unable to get the food to me before the event ended at this point. The best they could do was offer me a refund and a coupon for a discount towards a future visit. There was very little remorse from either staff member that I spoke with. I have spent hundreds of dollars on catering from Panera for my department within the past six months and this is the thanks I get. Unbelievable. read more

I know most folks don't leave reviews for chain restaurants, but I thought it necessary for a place that had some of the friendliest staff! Although my breakfast sandwich was subpar, the people there made my day. I can definitely see this being my go-to spot for getting some work done. read more

I had a delicious breakfast at Panera Bread today. The employee taking our order was patient, informative and nice. Everything was clean and the restaurant was quiet and not crowded. Will definitely go back. read more

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I'm actively sitting in a Panera Bread where I watched a plain clothed employee walk behind the counter and then comment to her coworkers and laugh about a customer who made a comment about "walking into her aura" and laugh about that customer right in my line of sight. Apparently my stare done didn't make a difference. Clearly this woman has different needs than the standard customer and Panera employees sensitivity is horribly lacking. Laughing at someone with different needs is disgusting, especially in front of another customer. They chose to call the police at the woman's request, which I can understand, although the employee cited that she was asked to leave when I didn't hear them ask and she was waiting for her food. She wasn't belligerent or nasty, but did need additional attention from the staff. There was a male staff member in an apron who came back and helped her and was kind and calm with her. I'm really disappointed that in todays world you can't expect people to have basic decency in a public setting for those different than them. Panera Bread - take this to heart and talk to your employees about having empathy for others. read more

I always come here for when my kids want something and I don't want to cook. Love the variety of healthy options. The kids always get the cheddar broccoli soup and chicken noodle soup bowls and share them. I love that I'm accumulating points and every few weeks I get something for free or a discount. So I never got any of their breakfast sandwiches and I won't a free one, I asked the server what's the most popular breakfast sandwich and he said the chicken Chipotle wrap so I got it. Oh my!!! It was sooo good, I'm glad I know about it now. The wrap itself was so good, then the stuffing was amazing. Chipotle dressing , chicken avocados red bell peppers and spinach. Definitely coming again for it. Note that they stop serving breakfast at 10:30am. I love Panera. read more

Panera Bread - Chicken chipotle breakfast wrap - Soup Near Me - Ithaca, New York

Panera Bread is a sandwich joint with pastries and cookies. Unfortunately, I tried chicken pasta and sundried tomato chowder and that probably wasn't the thing to order here. My friend tried turkey sandwich and he said that it was good. Next time, I need to try a sandwich. They have lots of pastries and cookies here and nice selection of coffee too. This particular location has a self-serve coffee station with porcelain mugs. It's good to see that people still have trust in others. Free parking is available right in the front of the store. read more

Panera Bread - Soup Near Me - Ithaca, New York

I mean, it's still Panera...but that being said, definitely one of the cleaner and nicer outposts of the franchise. They have two kiosks for ordering in addition to the counter, and are always super fast bringing out food. You're given a pager-type device which is placed on your table, and that's how they know where to bring your food. My go-to is the French onion soup in a bread bowl. Sometimes at other Panera franchises I'll find that they aren't great about taking enough of the bread out of the bread bowl so I'll end up with like three bites of soup, but they were great about it here. The bread always tastes fresh and there's always an ample selection of baked goods. There's one manager or something, too, who is always running around working so hard and asking customers who are done eating if she can take their garbage or plates. It's little touches like this that can turn your typical fast-casual experience into something at least a little nicer. Extremely clean on the inside with plenty of seating. Also a good amount of parking outside as well. Wait can be a little long on occasion as they do get some sports teams/prom groups/etc from the high schools in the area as well as Cornell and IC, obviously, but the line usually moves pretty quickly. read more

Panera Bread - French onion soup in a bread bowl - Soup Near Me - Ithaca, New York

Panera Bread has the best tasting fresh sandwiches,soups and salads! It's pricey but worth the extra money! I look forward to tasting the new chicken sandwich! read more

Ordered a bagel and a fruit cup. Cup was barely half-full so I asked if that was right. Worker filling orders didn't look up. When I pressed, without saying a word she went to the fridge and slammed down a second fruit cup, snapping, "Well this is how they all are all so I guess you can have this." Rude rude rude. And fruit "cup" is half a cup max. read more

Panera Bread - Fruit "cup" - Soup Near Me - Ithaca, New York

They are always out of items. Today, no macc and cheese, Ciabatta bread or Chicken. The restaurant itself is dirty and run down. The bathroom is absolutely disgusting. I've been in better gas station bathrooms. Smelled like they cleaned the floors with piss. And you can tell the toilets hadn't been cleaned in a long time! It makes me worry about what is happening in the kitchen. The food was good though. Used to be my fave place to eat and work, but I'm rethinking that. read more

I've eaten here more than once and enjoy the food. However, my last visit was a big disappointment. I arrived at noon and ordered Autumn squash soup, they were out. I then asked about the Baja Chicken bowl and was told no Greek yogurt, I asked about a salad, and no lettuce. Left with nothing. Not sure about returning. read more

Truly as good as it gets. Great soups, salads and sandwiches all for a decent price. Ingredients, while aren't the freshest, are always tasty and hit the spot. Another stand out feature from this joint is their bread. I have tried a lot of bread, but Panera's is unrivaled. For a fast-food joint, this place is on point. Some additional notes about this location: This location is clean, fast and they also have a drive through. In addition they have great fresh drinks and the cookies are always fresh. Can't recommend this place enough. read more

This was my first time at this Panera. I went through the drive thru and had a fine experience, until I got home. It took me about 10 mins to get home, then I went straight to eat my food and this is what the avocado they put on my food looked like. This should not have been served. read more

Panera Bread - Southwest Mac & Cheese with spoiled avocado. - Soup Near Me - Ithaca, New York

So Panera's breads are OK enough; their other stuff, not so good. I've eaten lunch there 2 or 3 times; the soups are absolutely tasteless. However, the biggest problem at the Ithaca outlet is customer service. There is none. No greeting, no thank you, no interaction of any sort. Blank stares is all I have ever gotten. Maybe chain outlets can put up with that kind of behavior, since they seem to have cash flow from corporate HQs. Any other indie business in a small city like Ithaca would fail quickly with this kind of attitude. read more

The food was cold besides the tomato soup, which was good. I've always heard good things about Panera but this one is not the best at all.

The manager at this store has a big ego and discriminates against drivers. I waited patiently 15 min and then I decided to call and inquire why it's taking so long for my customers food he allegedly told me I have no right to ask that question if I am a driver . This person is extremely close minded because that is disrespect their customer because their own customer that ordered this food would. like to have it delivered as promptly as possible. Any other restaurant employees are very helpful and very nice to explain why it's taking so long and very apologetic. This manager did not respond well to a simple question is why it's taking more than 15 minutes when I was the first person in line and nine other people passed me after they ordered the food way after my customer did. . read more

This place is expensive for the food that you get. On top of that it's filthy inside the place needs to be cleaned and the bathrooms are very dirty. I don't know how many times they got my order wrong. read more

Look how cute I look in this photo. I am gorgeous. Look at that soup it's not as pretty as me. But it was yummy. So I'll give it four stars but then again, the most important take away from this review is that I am beautiful. read more

Panera Bread - Soup Near Me - Ithaca, New York

I love the autumn soup! I always get the Asiago bagel with cream cheese. It's always fast and easy. Parking is sometimes an issue. The chicken tortellini is always a favorite read more

Panera Bread - Autumn soup - Soup Near Me - Ithaca, New York

All I can say is, yes it's a difficult time buy their service absolutely SUCKS lately, Being Liam back! Or McKenzie! SMH, I wanted to slap the girl at the window today, the one with the black glasses in case you wanna know! read more

"oh I meant to ask for it for here" I said as they called my name. Come to think of it the worker I placed my order with never asked me. As the worker took it out of the bag, I said something along the lines of how I like eating out of the actual bowl. "well that's still what you get" she said as she scoffed, saying how this is what they're doing so they don't have to use the dishwasher. Staring at the soup in the paper container with a plastic spoon next to it was a tragic sight for me. ... I blurted out if I can get a metal spoon, citing a time when a plastic spoon melted as I ate my soup. and she just shook her head, followed by silence. but here's the thing: it wasn't just the worker standing around participating in our dialogue, it was the other two workers behind the counter as well and even the manager of that Panera standing against the wall. I know it was the manager because earlier I overheard him talking something about how he schedules the people's breaks. Everyone just silent as she shook her head. ... for an entire five seconds as I grabbed my soup now knowing that I won't get to be eating much of it. If I knew this was a thing I would have gotten a sandwhich or something, I wouldn't have done this in the first place. What bothered me wasn't how I didn't know about their policy, and the worker who I spoke directly with was incredibly friendly and following their policy, but the manager who was right there and did not say a single thing about it? that's what bothered me. the manager maybe he could give me a refund. maybe he could offer me more bread to dip into the soup to not use the spoon. maybe they can talk and say literally anything instead of basking in this five second awkward silence and just giving me a sorry face. but nothing. absolutely nothing. so I took my soup. ate it until I ran out of bread. and threw it out. read more

This is my favorite Panera location ever! The food is consistently well done and the service is excellent. I love that the workers bring the food to you and are eager to get you anything else you need (silverware, butter etc.). There is also rarely a line inside just because the team in there is so fast and efficient. Only four stars because the drive through has presented some issues with for me in the past. I personally don't see this as a problem with this location so much as with Panera. Panera just isn't a drive through restaurant. read more

The manager Jason is amazing!!! He was very respectful and kind when we came in last night and ordered. I think he is a great example of what a manager should be like! read more

Yay! finally a bougie fast food joint in Ithaca. If you couldn't tell I am being sarcastic. This place uses sit down restaurant prices and ingredients ruined by an atmosphere that is at best a fast paced frenzy. The food is thrown at you in literally 2 minutes from ordering, probably faster than McDonald's. I either want to sit down and enjoy a good quality meal or fill myself up for cheap. I never really have the desire for a combination of food that is fast, dainty, and expensive. Just a weird combination to me. Not horrible food or anything, I just hate the concept. Its kind of like an upscale subway, and to me that just defeats the purpose. read more

They style themselves an upscale bakery, but Panera Bread is really just a soup, salad, and sandwich eatery with counter service. The food's not bad, but the slim portions, high prices, and general air of confusion behind the counter make it tough to justify a return visit. I've written more at 14850 Dining. http://dining.14850.com/directory/panera read more

This is why I don't eat at Panera. I ordered an egg white with avocado and spinach. The teaspoon of avocado is in one lump. Yes, equivalent of 1 teaspoon. I wish I could post the picture. Come on people!!! Presentation is half the battle!!! Oh, and include the items in a decent proportion. The cashier was great...Loved her but the food...Seems to be lacking. read more

Panera Bread - Soup Near Me - Ithaca, New York

They forgot to give me my side baguette and my sandwich didn't have avocado on it. When I asked for the baguette the staff wouldn't speak to me and handed me a chunk of bread rudely. After that I decided I didn't even want to bother asking about the avocado. This Panera Bread location does not compare to others I've been to. read more

It's Panera, so you know what you're getting: fast, high quality, on the expensive side for fast food, tasty. This particular location has nice outdoor seating, a drive thru, and very friendly service. Inside seating isn't as cozy as some Paneras, but there are a few nice family booths and plenty of tables for working/studying. Oddly positioned wall fireplace without any couches or comfy chairs is a small bummer, but not a deal breaker. Always clean. Good place to go when you want a healthy lunch, quick. read more

It frustrates me to have to go through the drive through multiple times to correct a mistake or gross coffee. I have done this on more than one occasion. With sleeping children in the car it becomes challenging for local choices. The picture attached is the sad PB&J we received today and I can't even waste my time at this point to have it corrected! read more

Panera Bread - Soup Near Me - Ithaca, New York

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Visited Ithaca for the day and really wanted to go out and try a local restaurant; however I have the pickiest 4yo on the planet and so we went to the place where I know he'll eat a reasonable dinner vs just bread. Thankful for kids mac & cheese with yogurt. I'm also a fan of the Fuji Apple Salad with Chicken; it's my go-to meal at Panera. read more