Terrible staff and customer service. I had countless reminders in mail, phone call, and text from them to go in for an annual eye exam, so I made an appointment through the link they texted me. When I arrived, they told me that they do not honor appointments through their own system. Why even text me the link???? The staff offered no help or apology for it and rudely just said "oh we don't use that." Honestly, any higher or lower end stores do not have that snobby of workers. And for browsing at glasses, there's around 4 people at the registration desk having conversations with each other, but no one to help you look at glasses. There was only 1 person on the display floor while there was at least 5 parties who wanted to look at glasses. Well thank you for wasting my time. read more

This place has horrible customer service. They place you on hold forever. I had my eye exam and they was no follow up after and when I called I kept getting placed on hold of they would state to call me back to order contact lenses I would never come back here they are not efficient or customer friendly at all. read more

Their manager(don't want to name), yells while explaining the things, clearly showing that she is mad and frustrated. They should know, that they are NOT doing any favor or giving away things for free to the customers. We, as a customer, pay a good amount for the services. Be respectful and courteous. Very rude and disrespectful staff. The doctor is really nice though that is the only reason we go here for our kids. read more

downgrading my already poor review to one star after my previous review, Mina from Golden Dublin Optometry replied and asked me to return so they could make it right. I did return today, I was in the area and just walked in. I didn't tell them I was coming the first thing the person at the desk said, barely looking up from her paperwork, was "do you have an appointment" there wasn't one single customer in the store. it was early afternoon on a Friday, so it's not like she was overwhelmed by other customers "ummm no, I don't but I bought these glasses here and they don't fit right" she didn't look at them on my face, didn't ask to see what the problem was, only asked "are they loose" so I said yes, not really understanding why she didn't even want to look at me or see how the glasses fit she held her hand out for me to give her the glasses and disappeared into the back. returned a few mins later, handed me the glasses and said "is this better" I was so annoyed I just said yes and left I've been wearing eyeglasses my entire life and I have NEVER bought glasses from a store when they didn't sit down with you, with the heated sand and tools or whatever, and put the glasses on and off, make small adjustments and make sure everything was perfect before the customer left this place simply sells glasses and doesn't care AT ALL what your experience is after they get their money. I have really tried to give them the benefit of a doubt over the ~three years I've been coming here, but I will never set foot in here again and I will never recommend this place to anyone whoever responded to my original review said they would discuss these concerns with their management and the entire staff. clearly, the management and staff doesn't take these issues seriously read more

Really disappointed. Tried to schedule an appointment here for a new patient. Called. Scheduled for Saturday morning without issue (I got a new insurance company so I have to switch doctors). Show up for my appointment a few minutes early and they tell me I was wrong, that my appointment was next week (memorial day weekend). I said no, and even showed them the email reminder I received from them. At that point they hand me the paperwork to fill out. I asked "since you don't have me on the schedule can you still see me for my appt?" They go "well see". So what? I'm supposed to sit there all day while you try to squeeze me in? I left. I actually would have been less upset if they said we had a technical glitch. Sorry. Can we reschedule? But not being upfront and telling me that if I sit around for awhile they may be able to squeeze me in (what if I hadn't asked?). That's shady. Hunt for a new eye doctor continues. read more

Golden Vision Optometry - Dublin - Showed up for my appt and was told it was on 5/23. - Optometrists Near Me - Dublin, California

Very friendly and accommodating doctor and staff. Dr. Dang was excellent and I appreciated everyone's hard work to provide great service.

Went to pick up my contact lenses and glasses and the staff was very helpful and friendly. Dr. Dang and Samuel answered all my questions in details even they were very busy and there were other patients there. :) Definitely 5 stars and thumbs up! read more

Having been with Kaiser Permanente my entire life, along with my terrible vision genetics (got my first glasses at age 7), I was very nervous about switching optometrists after I started my first job post-graduation. I searched up VSP doctors that are open on Sundays (very important for someone who doesn't want to take time off work!) and cross-referenced them to their Yelp ratings... And Golden Dublin Optometry was my final decision. Golden Dublin is located in Ulferts Center in Dublin -- if you don't know what it is, it's a square filled with Asian stores and restaurants. As a result, they're very Asian-friendly and serve Mandarin-speaking customers as well. The office itself is cozy and clean. Logistic-wise, they got through everything very quickly and efficiently. Also, props to the workers for being incredibly patient with my indecisiveness... It took me over half an hour to pick out my new glasses, and they had to painstakingly take the frames out of the drawer each time I wanted to try them on. My actual eye exam was done by Dr. Laurel, who is easy to talk to and probably one of the most charming, genuine people I have ever met. During the exam, she asked me about my life, told me about her life, and gave me some great advice on my outdated contact lenses -- instilling trust and showing that she really cared about my wellbeing. The professionalism and geniality of all the workers there astounds me. When you visit any sort of establishment, you can tell when people care, and when people love their job. Every single worker there seemed to exude both of these qualities. I'm very, very impressed with Golden Dublin and I'll definitely be coming back here whenever I need anything vision-related. read more

Excellent customer service! Knowledgeable; goes above and beyond to meet their customers needs! Carry a variety of up-to-date, trendy and or classic frames that will suit anyone's taste. Awesome deals with vision coverage! Both Doctors are hard working, thorough, and professional! The most friendliest staff....EVER! read more

This is a nice enough store with nice people to help you. They have high end frames like Prada, Dita, ferragamo, Dior, etc, catering toward high end customers. However they have a no return, no exchange, you step out of the store and it's yours policy. They don't stand behind our product. Even if the frames were unaltered and no prescription lens were placed. Not what you expect from "high end" business. You wouldn't expect that from Nordstrom or even everyday store like Target. Think really carefully and really know you are not overpaying or you may dislike the glasses when you get home. You pay and their backs are turned. Not a comfortable feeling when you purchase $500+ frames here. They should rethink their policy. I will think really hard before I buy here. Yucky taste in mouth now. read more

I was traveling with my daughter and we had a contact lense situation. Wendy the office manager was amazing! She was kind, incredibly helpful, excellent and efficient service. This was my first time here and they treated us like family. I never expected such kindness from an optical center. Wendy, you are the best! I wish I lived nearby so you can be my forever optometry! 5 star service and kindness to boot. thanks a million, Wendy! read more

Great optometry is a great place for eye exam and get glasses. I am going there for last 4 years. The staff is very professional and friendly .. They staff is very helpful and also . Wendy -- is very knowledgeable and friendly. read more

I went to this place because of the high reviews on Yelp. But unfortunately, the experience is awful. I went to the clinic on time. But they told me that doctor was still with the last patient. I waited for 30 MINUTES before someone gave me eye pressure test. And then, I waited ANOTHER 20 MINUTES before the doctor did check my eyes. After the doctor gave me dilation, I waited ANOTHER 20 MINUTES! I know I need to wait for the eye to be dilated, but no way for 20 minutes. Overall, I spend about 1 hour and 30 minutes in the clinic, but they checked my eyes less than 10 minutes. Several people come after me who finished their eye exam and left. The staffs talked very loud. They should keep quite in the clinic. I would not go back to this place and I would not recommend anybody go their place. read more

The people in the reception have no clue of what's going on or who is entering or exiting. Waste of waiting time for 40mins , they didn't even realize if I was checked in or if anyone spoke to me or not... I'm finding another doctor. read more

"No guts, no glory" I accidentally sat on my glasses!! The hinge was bent!! And I was freaked out! I ran to Dublin Golden Optical & had to give permission for Superhero Wendy to unbend my unusable frame with her magic touch. Wow, she was able to bend them back & they fit perfect!! Today, Wendy deserves the "GLORY"!! My family & I have using Dublin Golden Optical for over 7 years & we love them!!! read more

Do not come here for frames...it's completely overpriced! I was shopping around the Dublin area for some nice glasses and found Prada ones I liked for $300 somewhere else, but they were $360 at Golden Dublin. I ended up ordering Tiffany frames for $300 elsewhere, but they were also $360 at Golden Dublin. I like supporting small businesses, but this place is even more expensive than large chains like Lenscrafters, where my glasses were only $340. The staff was helpful in letting me try on a lot of different pairs of glasses, but she unbudging with giving a $10 discount or price-matching. In the end, it was just more worth it for me to drive slightly further for a much better deal. Also, I called to inquire about frames before going into the store and left my name, number, and a message with one of the staff members, but no one ever called me back...horrible customer service! read more

Great selection of designer frames. Prices seem a bit elevated, the Tiffany sunglasses for $415 could easily be found at less then $300 on the internet. I've purchased 3-4 pairs of glasses and have been happy. My only complaint is that I brought in a pair of brand new Coach frames that needed new lenses and since I've gotten them back the frames around one of the lense split and since I didn't purchase the frames there they won't fix them. read more

This is the place highly recommended because the staff is very friendly and helpful. I was being attacked by a teenage this morning and he deformed my glasses by punching my face. I went to Golden Dublin Optometry and ask if this is something they can fix. The staff take a look at it and said they can fix it for me. I asked how much and it is free. I will certainly go back to this place for my next pair of glasses. read more

I have been a patient here for over six years now, and everyone at Golden Dublin Optometry continues to impress me with every visit. As a tech professional, I have been switching jobs every two years. Each time, Office Manager Wendy would take the time to help me understand the key differences between my old coverage and new coverage. Once she finishes explaining the difference, she would recommend the best and most cost-effective option for me. Golden Dublin Optometry also provides excellent after-sale customer service. I recently mangled one of the nose pads on my glasses. Dr. Dang and her staff were more than happy to replace both for free. I have and will continue to recommend Golden Dublin Optometry to my friends and family. read more

I've worn glasses for the past 20 years and have been going to this location for more than 6 years. This review excludes the Optometrists because I have not used their services. What I can confidently comment about is their front desk and eyewear supplies. Pros They have a decent selection of Asian-fit (those who struggle without a bridge on their nose so their glasses slide down their face) glasses. Cons Inconsistent help. May take a while for them to acknowledge you if you drop in. Prices on some brands can get marked up pretty high. If you bring your prescription in from elsewhere and end up getting glasses with them, make sure you review the charges. They either "sneak in" the copay or just automatically add it to every sale. read more

I have had my eye exams and bought my glasses from Golden Dublin Optometry for several years. I have bought several pairs of eyeglasses and prescription sunglasses from them. I am very happy with their service. Dr. Khahn-LinhVo Dang ("Dr. Lin") has done my eye exams. She is very professional and helpful. Her exams are excellent. Wendy, the office manager I believe, and Dr. Lin are the kind of people who remember everyone's name and calls you by name as you enter. Wendy has been super helpful to me in choosing glasses frames and lense options. Recently I had a problem with a broken frame and a a scratched lense. Wendy helped make sure I got the full advantage of the frame and lense warranties. The frame and lense were replaced just for the cost of shipping. The office is well run, friendly and very prompt with their customers. I heartily recommend Golden Dublin Optometry. read more

So far so good!!! I had walked by this place a million times eating my usual Asian fare at the Ulferts center. But when I'd far extended the last pair of contact lens I had... it was time to get my eye exam done so that I could get my refresher contact lens supply. I called Golden Dublin and they managed to fit me in despite a hectic schedule they had. Being someone who's very apprehensive about insurance coverages as well, I had also called ahead to make sure that my insurance was accepted, and I think the manager of the practice (Wendy) took hold of the situation and called my insurance company so that we knew upfront what the coverages are, etc, etc. With Asian places, I'm usually a little cautious with how they would handle the whole insurance situation and I'm so happy that they she took control of the situation and helped me do the research. When I got in for my appointment, to be honest, I've never seen a practice so busy!!! The flow of customers coming in was almost like clockwork, so I definitely appreciated even more that they took such good care of me even before I stepped in. Dr. Laurel was my designated optometrist, she was very patient, clear and concise about explaining the ins and outs of near-sightedness, and also explained every step of the way why she conducted certain tests. Lo and behold!!! I think my previous optometrist had given me eye prescriptions that were too strong!!! No wonder I've been feeling those bad headaches with those glasses for almost 2 years now! Right now, I'm trying on her new prescription for the 1st week to make sure that they are comfortable and to see if my eyes settle in. I love that she didn't just give me a prescription and send me packing. I really appreciate that we're doing this carefully, and step by step so that I'll have a good prescription for my near-sightedness for years to come. I feel like I've found a good place I can return to. I'm looking forward to the rest of the process and to finally getting my contacts , and it sounds like I'm off to a good start! read more

Golden Dublin Optometry is THE place YOU should go to if you need glasses. Dr. Dang and Dr. Vo are the best optometrists I know and they are friendly and explain everything to you in terms you would understand. The front office staff is fantastic as well! Sam and Wendy are both helpful and really care about everyone that walks through the door. I really recommend going here for any eye needs! read more

Absolutely the best. My husband and I have been going here over 10 years. This is the best place for any eye exam or eye health in general. The sun glass selection is huge! They will very patiently help you pick any contact lenses as well. The manager Wendy is so professional and accommodating she is an absolute dream to work with! read more

My wife and I are very pleased with the service and quality of frames at Golden optometrist, the staff are all very friendly, in particular Sandy she helped me and my wife during the 5 pairs we bought. I would definitely recommend. Keep up the good job and I will continue to refer friends and family to your store. Thank you. read more

So, my sight is not the best, but also not the worst. I decided it was time to get glasses primarily for night driving and I figured why not get it in the same center I eat at least 3 days a week and go to the dentist? Winning! My experience was fantastic! The Dr. was so sweet and really answered all my questions (even I can admit some were ridic) very thoroughly. They ended up working it out in some way that I had to basically pay nothing for my frames (I guess insurance isn't a tooootal waste) and they have such a great selection of frames. Also, the office is very accommodating. My dad also goes here and he slept through his appointment and they let him come in later (he's so responsible obviously). read more

I think a million times before writing a negative review. But this place has very well earned it. I came here because they are in my insurance and in the neighborhood. A big big mistake. I saw Dr. Dang and she sped through the eye exam. I felt like I had a drive through eye exam. The choices for frames were not that great. They kind of pushed me to get top quality lenses. When the glasses was ready they didn't fit me and they had no solution for that. Worst place ever. No customer service. If there was an option they would get -5 star from me. I WILL NEVER BE COMING BACK TO THIS PLACE EVER AGAIN. read more

I finally found a place to take my daughter to get her eyes checked. Hooray! Dr. Dang is fabulous. Not only is she thorough but she is good with kids and she knows her stuff. My daughter (6) is pretty fidgety and Dr. Dang knew just what to say in a nice even tone to get her to stay still. ***Very kid-friendly here*** Since we were new here we filled out the necessary paperwork with ease, and were lead to the back where the examination took place. Then my daughter was able to pick out the frames she wanted according to her insurance coverage. Her new frames will be ready in two weeks and we cannot wait to come back here and pick them up. Everyone was so nice and accommodating and that made the trip with my 6 year old that much better. Thanks Golden Dublin Optometry! read more

I found this place on Yelp! because I was looking for a place that accepted VSP insurance and who also carried Ray-Bans frames available in store. Most places don't offer Ray-Bans (boo!) but Golden Dublin Optometry does. I arrived on time and filled out necessary (standard) paperwork, and waited maybe 10 minutes until the staff started on my tests... They had brought up all my insurance information beforehand so there wasn't any extra waiting time on that. The machines they had were a lot more thorough than I had ever experienced before. They had this eye-pressure machine that blew air into my eye (not in a bad way) that my previous optometrist didn't use. Also they had a peripheral vision test thing that was pretty cool too. The doctor I saw was a very nice, younger lady that was very accommodating and answered all of my questions and was very informative. Their exam room used all digital testing, i.e. (instead of a poster of letters on the wall with a moving light, it was a reflective computer screen that they use here at their office. Pretty cool. Makes me feel like my previous Eye Doctor was stuck in the stone-age. After all my tests were done, the gentleman that helped me pick our my frames was really helpful in the process of selecting my frames. I pretty much knew what I wanted but he was very helpful in finding prices and letting me know what was on back-order and what was available right away. I picked out the Ray-Bans Wayferer's with Rx and transition lenses and it only cost me less than $100 (after my insurance). I was expecting to pay a lot more, honestly! Overall today was a great experience. They have a HUGE selection of frames, so you won't get stuck with over priced frames from a small selection like other eye doctors. Don't forget to go to their website and print out their $20.00 gift certificate. The guy who helped me offered me $20 off anyway, but in case they don't, make sure you bring it with you! I definitely suggest going here! :) Can't wait to pick up my frames! read more

Our visit to Golden Dublin Optometry was nothing short of excellent! Dr Dang is so friendly and professional, the staff very efficient, and the office so modern and clean. I highly recommend! read more

Wendy at Golden Dublin Optometry provided extra-ordinary service to customer. I recently had my Progressive Lenses made at Golden Dublin Optometry, with some minor error made the first time, Wendy non-hesitantly corrected the problem and ordered me a new pair of glasses. Her service provided was prompt, warm and tentative. It's recommended to go to the Optometry earlier of the day as the place gets crowded later, especially weekend. read more

Today was my 2nd visit to them only because I had Lasik surgery done and since I could see almost 20/20 I put off getting an eye exam for the past 2 years. The reason for my visit was a chemical burn I had in one eye. I called right when they opened and spoke to Wendy their office manager. She was extremely helpful and checked to make sure my insurance was going to cover the visit, so I wouldn't have to pay any unnecessary costs. She said the doctor could see me in about 30 minutes. I went there and they greeted me warmly with a smile. Dr. Laurel checked out my eye and was very friendly, informative and always asked if I had any questions or concerns that she could answer. I ended leaving with a new pair of Gucci sunglasses, since their Gucci representative was there showing them their new styles. Highly recommend!!! Great service and a caring attitude towards their patients. I will be back to get my annual eye exams. read more

Dr. Dang is very thorough and detailed with her exam. Their equipment is very modern. One thing though one of the exam room is very cramped but I guess no need for bigger room as it serves the purpose. They have a selection of frames at a reasonable price. The staff is very friendly and not pushy. I can't wait to pick up my glasses. read more

I've been going to Golden Dublin for YEARS! I typically see Dr dang and I love her. The staff is extremely knowledgeable and helpful. I appreciate having to have gotten to know some of the staff throughout the years and the service is always amazing. Do yourself a favor and try them out if you're looking for a new eye care provider! read more

The staff here is so rude and thats is all I need to say. The attitudes on these employees were enough to drive me out of there. Horrible. Periodt. read more

Dr. Dang was very friendly and patient when answering all of my questions. She discussed the procedure I was receiving a consultation for and gave me a referral. I left my appointment feeling well informed, and appreciated the resources she shared with me. The receptionist greeted me with a warm welcome and explained the new patient forms I needed to complete. I had a great experience with the staff but the office was a mess. They store their client files in the lobby which is a security issue. The sliding panels on the cabinet were all open with the files exposed. Private client information is included in those files and are easily accessible. Behind the receptionist's desk were more client charts stacked in piles on the floor. There were other random documents strewn across the floor as well. I really liked Dr. Dang but these other aspects of her practice concerned me, and challenged my trust in leaving private information in their care. I have uploaded two photos on Yelp so you can see what I'm talking about. read more

Golden Vision Optometry - Dublin - Their client files are in the waiting area, and the panels were left open. Not a secure method of storing private information. - Optometrists Near Me - Dublin, California

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I went there two days ago to pick up the frame I reserved and do an eye exam. I scheduled an appointment but they were behind and I needed to wait for 25 mins. After my eye exam, they told me they put away my frame already. This is ridiculous. The sales person told me they would hold the frame for a week only. I was like the other sales person didn't tell me. I was so pissed off. I went there two weeks ago and had bad experience with the sales Jackie. She had attitude and didn't want to help me. When I got there, one sales person was helping a customer and the other sales person was just chatting with the customer for the personal stuff. Jackie was doing paper work. If you are doing retail, customer in the store always come first. Customer service is very bad. read more

PLEASE LOOK UP PRICES BEFORE PURCHASING ANYTHING!!! Was going to pay for sunglasses but they were $200 over priced! Why pay $735 for Gucci sunglasses when you can pay $535 from the actually Gucci store or website! read more

The good: friendly, nice and helpful staff The not-so-good: 1. while having a good staff scores big with me, it's highly offset by the fact that i want fully trained, competent people doing the tests on me. There was one helping me who wasn't familiar with a machine and I had to wait until the one who knows how to run it comes back to the office. And the other one was being trained with an equipment that measures cornea thickness. I'm sorry, but if I have to be poked on my eyeball, it better be done by super, professional hands. I do NOT want to be your guinea pig. 2. The wait. THE WAIT! Have to wait long for the doc to finish with her previous patient. Then when it's my turn, I had to wait again because she double-booked, and it took her ages to deal with the other patient. Isn't it supposed to be my time? And based on the other reviews, it looks like this happens quite a bit. 3. Technology is not so impressive. Like the thing they used for the cornea thickness measurement. I went to Valley Eyecare a month after this check-up where they did all the exams and more, and their equipment doesn't involve any eyeball poking. Disappointing experience. read more

I never post reviews but I was really impressed with Golden Dublin Optometry! I had looked for months and could not find glasses I was happy with. All the places I visited, the brands and styles were just lack luster and the customer service seemed more interested in the sale than the service. Jacqueline was there to help me with all my questions, went above and beyond with listening to my needs, and spent time pulling frames that she thought fit within my criteria. With their awesome selections, I was able to find them fairly quickly! I also have a business trip planned and they were able to put my order in Monday and I picked them up on Sunday! I have never had such an easy, seamless, experience without the pressure of an upsale! Thank you, Jacqueline & GDO! :) read more