My 85 year old mother had an appointment with Dr. Gagnon. That's was fine except for a 30 minute…read moredelay. However, the receptionist lacked customer service 'skills'. Be kind to the elderly, they have deserved that at the very least.

I've been a patient of Dr. Gagnon for 3 years. My ophthalmologist referred me to his care after a…read morequestionable outcome from cataract surgery. His office is amazing, they are thorough and efficient. I trust Dr. Gagnon and so respect his dedication to his profession in caring for patients around the world, donating his time.

Dr Boghossian is amazing, but not the reason for my review today. I was complimenting Dr…read moreBoghossian on his staff and how friendly, polite and professional they all are. His office is so well run, efficient and is always a positive experience when visiting. Not sure if the staff get enough compliments, so I wanted to say thanks to all of them for being so good!

Dr. Boghossian is The best eye doctor. I had weird severe dry eye issues and wanted lasik. He did…read morenot rush me and made me wait almost a year to fix my issue before allowing me to do PRK. After my surgery, he was available on call. He is very thorough in all that he does. His calm demeanor is also helpful esp during and after surgery!

Now I did not see ScottHyver but this is the address for IQ laser vision., Dr Jack Tian is an…read moreexcellent doctor he called to let me know to be realistic about eye surgery and what side effects may happen. He did my surgery yesterday and i feel that i can already see better. So fo Dr. Tian 5+++++ Raquel from IQ Vision was fantastic, she was very helpful smd was able to get me in earlier for my follow-up visit. Thank you Raquel!!

I had a great experience with, Scott Hyver Visioncare, from my very first consultation all the way…read morethrough my post-operation appointment. The entire process felt smooth, professional, and reassuring. I especially want to highlight, Marleny Garcia at the San Ramon office**, who was absolutely incredible. She took the time to thoroughly explain all of my options and walk me through the entire surgical process, which immediately put me at ease. I left our conversation feeling relieved, confident, and genuinely excited about the procedure. What really stood out was how personable and honest Marleny was. She shared her own vision journey and personal experience with eye surgeries, which made a huge difference for me. Hearing her story made it easy to trust her, and it was very clear that she truly cares about the patients who walk through the door. I had originally planned to consult with other doctors' offices before making a decision, but after meeting with Marleny, I felt completely confident that I had found the right place for my laser eye surgery. She played a major role in helping me feel comfortable moving forward. Thank you so much, Marleny, and thank you to the entire Scott Hyver Visioncare team for such an excellent experience!

I would give 5 stars but I really need to see Dr. Lerner as something is really going on with my…read moreeyes. I had lasik done by him in 2009 and the results were perfect for me and it was a pain free procedure. 15 years later all of a sudden suddenly my vision feels as if my eyes were dilated. I sometimes can't see. I went to an eye doctor for an exam and was told my eyes are full of scar tissue and that I need to go back to my surgeon. I tried calling Dr. Lerner but unfortunately I was told he's no longer in business. He is the only eye doctor I trust with my eyes. Please come back!

I had Lasik done here about 4 years ago and have my normal check ups annually as well. Lasik - not…read morefor everyone, they'll evaluate you to see if you're a "candidate". It does NOT last forever- I noticed my night vision is slowly getting weaker, eventually I will also need to get reading glasses bc I have what they call presbyopia. The staff here is always friendly, professional and they have a bunch of candy in the waiting room...... LAFFY TAFFYS! anyway, you'll probably need a referal from your primary if they take your insurance other than that, you can always make an appt for Lasik consultation (double check if it's still free) to see if you're a candidate. Dr. Lerner knows what he is doing.

I have been going to Dr Pinilla for over twenty years. She and her entire staff are all very…read morecomforting and efficient. I have had cataracts removed and have had lenses put on my eyes to replace distance glasses. Just as an example of their efficiency, I called last Monday to say that my latanoprost drop prescription for my glaucoma needed to be renewed by their office, before my refill could be done by my pharmacy. I phoned at 8:30 am, and was graciously attended to by one of her staff. Merely several hours later, my pharmacy had the prescription ready for me. Now that's great service and care for their patients. Highest recommendation!!!!

Dr. Pinilla is a Great Doctor, through and caring. She explains procedures and listens. The office…read moreis welcoming and the wait is very short. Doesn't overbook. I highly recommend.

Dr. Raghu did the cataract surgery in both eyes. Excellent outcome. Staff very cariingread more

I have been seeing Dr. Severin for the last 4 years for a glaucoma suspect diagnosis. Dr. Severin…read morehas been a wonderful glaucoma specialist for me. I followed up with him every 4-6 months in San Ramon office. I give him a 5-star for his care, friendliness and expertise. A zero star for the front desk and scheduler staff. Awful customer service. It was so difficult to get an appointment as a new patient at that time but I patiently waited because of Dr. Severin's reputation. If it's not because of Dr. Severin I won't choose this office. The receptionist and schedulers were racist and very rude. They were full of attitudes and not helpful at all. There were always at least 3-4 staff sitting at the front desk/schedule desk but they never pick up the phone! Try calling them if you don't believe me. Last year, an elderly receptionist bluntly lied and told me Dr. Severin was not in the office and they assigned me another doctor without any notification/heads-up. While sitting in the waiting room I heard Dr. Severin's voice and asked the assistant about it. She told me yes, that was him. I was very upset to be told lies!! The assistant was very nice and apologized. I told her I needed to know the reason why I was told a lie. Very unprofessional! She said an office manager wasn't there and asked me if I wanted a follow-up. I said yes and NOBODY ever called back!! Obviously they didn't give a shit of my concern! My last visit this week, after finishing up seeing Dr. Severin one of the girls (short hair, young) rolled her eyes when I asked "when is the latest time to schedule a follow up appointment?" She looked so annoyed and unbothered with my very simple question. That kind of attitude was not tolerable! I didn't see her treated Caucasian patients like that. Well, now that Dr. Severin is retiring then this office has no value for me to continue my eye care. I will find another glaucoma specialist who has decent, helpful and friendly staff. It's sad to experience all this mistreatment from a well-known Glaucoma specialist office in East Bay. Very very unfortunate!

I have been seeing Dr. Severin for the last 4 years for a glaucoma suspect diagnosis. Dr. Severin…read morehas been a wonderful glaucoma specialist for me. I followed up with him every 4-6 months in San Ramon office. I give him a 5-star for his care, friendliness and expertise. A zero star for the front desk and scheduler staff. Awful customer service. It was very difficult to get an appointment as a new patient at that time but I patiently waited because of Dr. Severin's reputation. If it's not because of Dr. Severin I won't choose this office. The receptionist and schedulers were racist and very rude. They were full of attitudes and not helpful at all. There were always at least 3-4 staff sitting at the front desk/schedule desk but they never pick up the phone! Try calling them if you don't believe me. Last year, an elderly receptionist bluntly lied and told me Dr. Severin was not in the office and they assigned me another doctor without any notification/heads-up. While sitting in the waiting room I heard Dr. Severin's voice and asked the assistant about it. She told me yes, that was him. I was very upset to be told lies!! The assistant was very nice and apologized. I told her I needed to know the reason why I was told a lie. Very unprofessional! She said an office manager wasn't there and asked me if I wanted a follow-up. I said yes and NOBODY ever called back!! Obviously they didn't give a shit of my concern! My last visit this week, after finishing up seeing Dr. Severin one of the girls (short hair, young) rolled her eyes when I asked "when is the latest time to schedule a follow up appointment?" She looked so annoyed and unbothered with my very simple question. That kind of attitude was not tolerable! I didn't see her treated Caucasian patients like that. Well, now that Dr. Severin is retiring then this office has no value for me to continue my eye care. I will find another glaucoma specialist who has decent, helpful and friendly staff. It's sad to experience all this mistreatment from a well-known Glaucoma specialist office in East Bay. Very very unfortunate!

For over 20 years, my spouse and I have been grateful to be in your care, Doctor Todd Severin. Your…read moreskill, professionalism, and kindness have given us not only excellent eye health but also peace of mind. Kristy, Mayela, Brittany, Ariah, Tammy, Jamie, Chris and every member of your staff have consistently gone above and beyond to be helpful, welcoming, and compassionate. It's rare to find a practice where every single person makes you feel valued and cared for, and we feel truly fortunate to have found that with you and staff. Thank you for your dedication, your warmth, and the trust you've built with us over the years.--Margaret

Dr. Lin and Dr. Lew are so professional and thorough! I came in to renew my contacts prescription,…read moreand was introduced to new daily contacts. I learned that daily contacts are healthier for my eyes than my old monthly lenses. They showed me how much buildup there was in my monthly lenses... it's hard to manage them every day! Really impressed with the team, and their Covid protocols. Staff was very friendly and knowledgeable. They educated me on blue light protection for over my contacts. Highly recommend!!

The social media guy is trying to do damage control here but I specifically asked if I could come…read moreback to get my measurements was explicitly told that I could not come back and get my PD measured unless I buy their glasses.