I can't comment on the food. This review is only in regard to the staff watching me try all three locked doors as they chit chatted animatedly behind the counter. No obvious sign of business hours posted. I returned to my car to look up hours and see the place opens at 6:45am. It was 6:41. A polite " we're not quite open yet" would've turned the whole situation around, and I would've waited. read more

I attempted to place an ordered from this restaurant multiple times for multiple items. I am mainly a DoorDash user and in trying to order from this business a lot of of the additional items to custom make the orders are not available like adding protein to the burrito burritos asked multiple times what to do. Their staff is instructing me to pay for gluten-free tortillas that would be about the same cost. That way I was able to add him or any other protein. I'll let them know that the options are not available on the DoorDash and it would be nice. They would allow you add these items since the restaurant puts instructions at the top. Today I told him to place an order and actually got the owner on the phone. I tried to place a normal order that I do and she instructed me that she is the owner and she is not going to allow that and I need to do it the correct way on the website. I asked her how and she says it's on there just look it's under protein. I said I'm going to Line by Line with you. It's not here. She was getting cross with me. I went back to the DoorDash website to take pictures of the golden bagel Café Paige by the time I had written this review, the owner had gone in and fixed the Paige for her restaurant instead of saying I'll look into that as soon as I'm done taking your order and make sure you get it out she gave up my business for her pride In a small town, poor service, poor communication and no appreciation for who comes to be a patron mean death for a restaurant. We as the Napa community loose good restaurants like Moe's Hotdogs. To that very unappreciative of their customers' owner, you've lost my business! read more

Golden Bagel Cafe - This is showing me instructions that have now been altered since my request! - Bagels Near Me - Napa, California

I'm local and it's been more letdowns at golden bagel than i care to admit. Sour staff, overpriced, dirty dine-in area. Out of stock at 9am dried out onion and pizza bagels left absolutely no one wants. The juice bar is just okay, we tried one once in 2021 and it was not appetizing The staff could literally care LESS you exist or are ordering anything. The Bagels : Stale, dried-out, everything bagel just doesn't even taste like an everything bagel. Heavy garlic. Massive amounts of super cold cream cheese gets it all cold within 6 seconds. I keep thinking if i wait awhile , years, it will improve. Not yet but i really hope it does. This place has potential. Outdoor area and next door to starbucks which used to be a really badly managed KFC. Parking is stressful. Place could use some cleaning. They did downsize on all the grandma stuff knick knacks and miscellaneous stuff for sale by register. Coffee is really blah not good at all. I hope the owners can turn this place around. The bagels just aren't it. read more

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This place has definitely gone down hill. I used to love going here when I lived in Napa. My family was visiting in January so I decided to put in an online order one evening for the next morning. Get there to pick up my order and they don't have half of my order and said sorry we are sold out of those items. Ended up throwing out all the bagels I did get as all the onion and garlic on them were burnt and they tasted terrible. Do you not account for online orders when making and selling items? Was told I would get a refund. Refund never came. Called the store a month later to check on refund and was told the manager was out but would get my refund sent. No refund sent still. Called back and they said the manager sent the refund. I have yet to get a refund on my bank account 4 months later. Will definitely not be back. read more

I was looking for a local spot that made their own bagels so I came to the golden bagel Café. I was very pleasantly surprised with how delicious the bagel was. I did grab the last chocolate croissant because I thought it would be good but I was slightly disappointed. I ordered everything to be eaten at the restaurant and my bagel came out on a tray, but my croissant came out, warmed up in a bag so all of the chocolate was on the bag. Overall, the bagel was good and the ambience of the place is really nice. They do have a lot of of extra items that you can purchase as gifts. I showed up around 11:30 and they were all out of cinnamon bagels already which obviously means those are a favorite. Skip the croissants stick with the bagels. read more

Golden Bagel Cafe - Jalapeño bagel - Bagels Near Me - Napa, California

I've only experienced Golden Bagel once and it was to go, but it definitely hit the spot for breakfast! Consistency in all the bagels, good spreads, and very fair price point. Service was great as I was in and out in a jiffy so no complaints on that front. There was a bit of a rush, but their staff handled everything without any hiccups. I know there are a few negative reviews here, so unsure if it's hit or miss, but from what I experienced, it was worth it, and I would happily revisit for another bagel run! read more

It's simple: Two girls assuming I don't know Spanish because I look white and calling me a dumbass over placing an order? I placed a to-go over the phone, called to them asking to hold. I complied. I ordered a Jalapeño-Cheddar bagel and their specialty bagel The Bottlerock, they told me it would be 5-7 minutes. As I walked into the store, I could hear them in Spanish assuming I don't know how to speak or understand Spanish (I am half Mexican half White, grew up with family that speaks Spanish) But they assumed otherwise and said "I think she's the one who called, what a dumbass." And started laughing as I walked up to them, I let it go as I picked up my order but this is truly messed up. Don't come to this place expecting the best customer service, the girls upfront are rude and have constant attitude. read more

What a delicious spot! I always rave about this place when I come. Service is great, fast, seating is available both indoors and+ outdoors, their menu offers a vast selection of bagels, smoothies, coffee and other baked goods. I will keep coming back here and recommending it to everyone who's craving a bagel! read more

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Got a bagel from here a while back so I thought I'd come check it out again don't really remember if it was bussin or bluffin so came here and got the bottlerock bagel with the boost smoothie Bottlerock bagel comes with egg bacon avo jalapeño cream cheese double cheddar with tater tots The boost smoothie comes with orange apple strawberry banana with high energy and multi vitamin supplements. Everything was delicious 10/10 BUSSIN! read more

Golden Bagel Cafe - The Bottlerock bagel and The boost smoothie - Bagels Near Me - Napa, California

New owners. Added a lot more to their menu but my go-to are the bagels , always fresh and consistent . Lots of chairs/tables for leisure dining and added prepared meals for to-go are nice service. Parking is lacking and getting out is a nightmare, due to Starbucks drive- through. read more

I was told my food would be ready in 5 minutes, but it took 15-20 mins (which was okay, i understand that part) Two customers who ordered after me were served before me which is also fine (Maybe their orders were easier to prepare). When I politely checked to see if I had missed my name, the cashier, Destiny (not sure if that is her real name) responded with sarcasm and asked if I was "Dave" -- even though she obviously knew my name. Another staff member laughed. The attitude, the dismissiveness, and the lack of professionalism were honestly shocking. Instead of owning the delay, they doubled down with rude behavior. Extremely disappointing experience, and absolutely not the way customers should be treated. NEVER GOING BACK read more

First time here since ownership change. Our cashier was polite, and table service for dine-in orders was a nice plus. Items hanging from the ceiling blocking the view of the menu board on the wall was curious. The wait at our table for our food was double what it should have been in my opinion, one of those instances where one begins to wonder if our order was lost. For the most part we enjoyed our breakfast sandwiches, however they would REALLY benefit from two things: 1. Bagels were pretty dry and need butter or something added prior to assembling the sandwich. 2. Scrambled eggs were plentiful, but bland. I'd suggest adding diced onions or scallions and some spices before scrambling. The low prices were very refreshing in today's environment where most restaurant breakfasts push $20 per person. We will return with high hopes for some minor improvements. read more

Golden Bagel Cafe - Golden Scramble on cheddar jalapeno bagel - Bagels Near Me - Napa, California

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They do have good fresh squeezed orange juice. The bagels did not seem fresh and our order got messed up so they had to remake that order. I'd go for the juice. read more

Busy morning but I got my bagel within 5 minutes. I was on a lunch break so I was pressed for time. I enjoyed the tasty salmon and the smoothie. It needed a crunch so the lettuce, tomato, and red onion was a healthy option. I came back the next day and got a bagel egg sandwich with cheese and bacon. So delicious. Very pricey but it was recommended by a local and was worth it. I will get my coworkers the bakers dozen deal next. I think it was a good price (: read more

Golden Bagel Cafe - Smoked Smoothie Jamaican smoothie - Bagels Near Me - Napa, California

The last 3 time I've come it's always an excuse why it took us 30 min to get our bagels and usually met with an attitude. By the time we get out for our latte/coffee are cold. The food has definitely gone down hill. My bagel was old and hard and not fresh. I didn't even want to ask for another one because I didn't have time to wait another 30 min for it. I asked for the bottle of water we ordered and was told I had to "get it myself" and when the woman who was literally next to me who was Caucasian asked for hers they told her "oh yes let me get it for you". Definitely the last time I come here. read more

the place is awesome. wide array of food options to choose from, delicious and healthy smoothies and it has some nice decor. there's nothing wrong with the customer service some of y'all just love to get on here and leave negative reviews when you don't get a thank you or some other little thing doesn't go your way. clearly you've never worked in the food industry and it shows. read more

The Golden Bagel Cafe is my place to go for breakfast bagel sandwiches! I usually get mine with an Everything Bagel and am very satisfied ... sometimes till dinner. :-) I can always find a parking spot, and the table layout is such that I can also always find a small table to sit & eat. The food is fresh and piping hot when it comes out. read more

Food is decent but boy does the staff seem to not understand urgency or a sense of haste. Efficiency. None of these things are present in the kitchen, watched our order sit up on the ready for ten+ minutes before I had to directly ask they stop walking by it and give it to me. If it's not empty you're gonna end up waiting read more

Truly outstanding and amazing experience. The service was great, the location wonderful and the atmosphere was what I like best about this place. They have both indoor and outdoor seating so take your pick depending on the time of year. There are many choices and you will definitely find something that interest you. The food is very delicious and I enjoyed the salmon on a cheddar cheese bagel, with cream cheese and garnish. Could not have been more happy. read more

The food here was great! My husband ordered bagels and I had the breakfast burrito and everything tasted fresh and homemade. The employees were kind and patient with us and the atmosphere was comfortable. We wish we had enough time to come back and try more. read more

Golden Bagel Cafe - Burrito - Bagels Near Me - Napa, California

I had the greatest the blueberry bagel with Lox, chocolate chip muffin and cold brew ever at Golden Bagel. The server was super nice and kind to me and my brother. Service was sensational and the ambiance was chilled and relaxed. I felt real comfortable there. I love the place just as much as Deputy Chambers did when I ran into him, goes to show the place is friendly and welcoming. read more

I have been (or had been now) coming here for 25 years since moving to Napa. It has gone downhill ever since the new owner took over. At first I gave them a pass figuring that they would work out their issues. But it has been a couple of years and it just isn't a good experience anymore. About 50% of the time, they are out of bagels except some plain or everything bagels. My favorite is a Jalapeno Cheddar, I even asked one time if it was not very popular and was that why they always seem to be out, the answer was "they are very popular". I have been there at 8:00, 9:00, 10:00, 10:30 am when they were out of most bagels. Here's a crazy business idea - Make More Bagels ahead of time! Just left there today (a Saturday) huge line, one cashier, slow, slow, slow, we left after about ten minutes. Here's another idea, when there are long lines, open a second or even a third cashier!! What used to be a great place for locals is now apparently more focused on serving the Door Dash community. No need to go back. read more

It was very unorganized!! It took 45 mins to get a bagel with cream cheese and a smoothie!! Since new owners have taken over it's very chaotic read more

I loved coming to Golden Bagel when I was younger and admittedly, I miss the dark walls and house plants. It was a very cozy and welcoming spot with good pastries and smears, now it feels forcibly plain. The ambience has changed significantly from what I remember it being like, and TV and paper menus are now all over the place, making it overwhelming and slightly confusing if you don't know what you're looking for. The items on the menus, if you can find them, are consistent. I'm glad they haven't changed with the interior of the place and I know some other locals are glad as well. The food and smoothies are what I remember them being but I'm really wondering why the owners made the decision to stop showcasing the smoothie section as much. It brought color and liveliness to the area and once again, you don't really know what smoothies they have until you find the paper menu. Separately, it's nice to see younger employees learning about food service. The last few times I've visited (within the past 6 months), however, the manager has been horrible to the staff. While the employees are good-spirited and enthusiastic (fantastic service on their end), hearing the manager give workers constant and less-than-constructive feedback to everybody on the floor 1) brings down the mood for guests and makes it awkward, and 2) makes guests question the integrity of the place. In the 20ish minutes I was there today, I heard her give direct orders to a cashier to upsell the packaged cream cheese because "it's not going to sell itself," with no other words. She also snapped at who I assume is a delivery person, telling him he needed to be there at an earlier time in a condescending and passive-aggressive way. Granted, employees have different understandings and experiences and some have surely been there longer, I'm also not sure of what their dynamic and relationships are like. But there is no denying that this is not good leadership. Personally, I feel bad for everybody who works underneath her and it's sad to know that I am more passionate about the place and its team than the current owner and manager is. Part of me honestly can't believe Golden Bagel is still open with the management/ownership it currently has. Now I don't remember how the team operated when I would visit 5+ years ago, but overall the shop has significantly gone downhill. It has good food but so do other places. The service team works really well to make it a nice experience for guests coming in, but the team can only be so good without a supportive leader. They are just as important as their manager, and their manager is just as important as them. I want to see this lovely local spot at its fullest potential and I hope you do as well. Please accept this review with my best intentions, and please consider taking my feedback, and other reviewers', into account. read more

Golden Bagel Cafe - Bagel and pastry case - Bagels Near Me - Napa, California

Love this place ! Always have to support the businesses that make the city/county special !!! I've lived here for 20+ years now ( from my island home ) and it's the 'local' places I truly enjoy and appreciate . Their hours are shorter but well worth the visit for food and refreshing drinks read more

Golden Bagel Cafe - Warm Cubano... - Bagels Near Me - Napa, California

This place use to be amazing. With new ownership the food quality has gone down. They no longer make the amazing sourdough bagels, and no care is given to special requests such as toasting preferences or ingredients. It is on par with a fast food restaurant. read more

Only been here twice so far but both times I've really enjoyed my food and the presentation. Service is a little slow but food is worth it. Would give higher stars if it weren't so pricey read more

I waited a year to come back and try again (even though I live literally less than a min away). It's 930am and they ran out of plain bagels! I seriously cannot stand this business anymore. The new owners totally tanked a well loved restaurant. I will NEVER return. read more

Golden Bagel Cafe - Toasted jalapeño bagel with cream cheese - Bagels Near Me - Napa, California

I have to say I have not been impressed during my last few visits to golden bagel! I sorely miss the old ownership and their business management- the consistency in their product, the cleanliness and organization of the store. After today's experience, I prompted myself to leave a review. Staff members unhygienically handled my food goods. I found a piece of a wood toothpick(or something) in my bagel, and my other bagel was grossly misshaped and inconsistent. Please see pictures. Upon handling my order and after dealing with the telephone and cash register the manager, then grabbed my bagels with her bare hands, not even thinking to grab a pair of tongs, use a small pastry sheet or washing her hands. Additionally, I'd like to mention the overall bagel selection the last three times I have been in has been minimal and unorganized. While, I would like to continue to support this local establishment... I am left feeling that after my third attempt I left very frustrated and curious as to if the new bagel shop at the south end of town maybe my new go to bagel shop.... I am very frustrated as a patron who has enjoyed this establishment for the last 24 years! read more

Golden Bagel Cafe - Misshapened plain bagel and cinnamon raisin bagel with toothpick sticking out the backside - Bagels Near Me - Napa, California

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Delicious gluten free breakfast wrap with lotsa veggies reasonably priced great service! Muchas gracias

Their bagels are great but the service half the time not so great. Workers are short and not polite.

We ordered breakfast bagels to-go after driving by Golden Bagels almost everyday. We will definitely be back because their breakfast is amazing! I got their avocado toast on an everything bagel and my hubby got the bottlerock bagel (not pictured). read more

Golden Bagel Cafe - Avocado Toast - Bagels Near Me - Napa, California

With the change of ownership the bagels aren't the same and service aren't the same: went down the hill. We used to love this place but unfortunately our last visit was our very last. Normally "a new broom sweeps clean" but it's not the case here. Sad... read more

Great bagel and service. Lots of great breakfast options. We came around 9am on a Saturday and they were friendly, quick and helpful. Would definitely come again. read more

Food is sup par and $$ which is always a bad combo. I tried ordering a tuna salad sandwich and the young man answering apparently had never heard of that before. I had to explain it to him. When I came to pick up the sandwiches 1/2 an hour later they weren't ready so we waited at the tables. After 20min I went up to ask where our sandwiches were and they were sitting on the counter for who knows how long. They didn't call out our names or anything knowing we were sitting there waiting. Worst part was the food wasn't even good. Thick dry bread and runny tuna salad! Yuck! You lost me and my friend as customers. Also their chocolate muffin was not good and seemed old and dry. What a waste of rent this place is. read more

Soooo disappointed!!! What happened. I was not aware that the business had been sold. The quality of food, service and atmosphere has really gone down hill... i will never return. Ugh!! Waste of money. I had to give 1 star but really deserved zero.. read more

Pretty disappointed with the Golden Bagel after the change in ownership. The Everything looked more like a sesame and the Asiago looked like it was slightly sprinkled with shredded Parmesan. Both were dry and a bit claggy. Definitely not the same quality as before. Prices up, quality down. Definitely need a better option on this end of town. read more

Golden Bagel Cafe - Everything and an Asiago bagel - Bagels Near Me - Napa, California

Bagels are large and doughy. Not great. Customer service was not good either. It had been awhile since I went to Golden Bagel. It wasn't as good as it used to be. It almost feels like it is lacking focus when you walk in. It is called a bagel shop but when you walk in the bagels almost feel like an afterthought. read more

I used to love going to get a bagel and smoothie at golden bagel. They used to be so well known for a great smoothie and delicious/fresh bagel. Lately, the customer service is horrible. The girls working in the back are super rude. When you say thank you, or ask questions you get a half assed reply. The other day I thanks a girl for my smoothie and got nothing... The quality of the bagels have not been the best lately and the taste of the cream cheese has changed I guess they are now using a different brand and for what once used to be one of the best places in Napa to go for a quick breakfast, has severely gone down hill. They have added new food items and pasta to go but, they food was not that tasty, the granola wasn't the best, and if I want good Italian pasta I go to Genova. It's like this place that once had killer bagels, great smoothies and yummy salads and sandwiches oh and pizzas, lost their identity and they are trying to find a new one. All in all, this place has been a disappointment since changing ownership.. the customer service has not changed for the better and you can get better service elsewhere. Go to: Winston's cafe, west won bread, Panera, Whole Foods or the farmers market to get better service and better products. read more

Horrible service won't go back Food is just ok Place can use some cleaning Prices high read more