I am wheelchair bound and have a rare disease with no cure. I utilize this amazing medicine for…read morepain control and I have been a long time utilizer. This store is amazing and I am experienced so trust me when I say the attention to detail is amazing. They truly care. I love this place.

Colton was very knowledgeable about all products. I was able to get a variety of items to meet my…read moreneeds. Fast friendly service and prices were reasonable.

I stumbled upon this nice shop next to the gym I go to. I was a walk in customer on a semi…read morerestricted time frame, so this was an unintended visit. At first I loved it! So many products and things to look at and check out. So much that I was a little overwhelmed at first, that I knew I had to come back to explore a little more and see what they had. I politely mentioned that I'd come back to check it out furthermore. I carried on with my day and came back about 2 hours later to continue exploring. I believe this store is built up of two brands, that's my guess anyway. So I went up to the woman who I assumed was the owner of the skincare products, her name was Sherry. At first she seemed nice but then I guess I scared her or something as she told me that she didn't like people exploring in her shop. At which I was a little stumbled, since I was a potential customer checking out something new. Either way, I must've intimidated her or something and I just left without finished my exploration. Not sure what to say, looks like they had some amazing products, but the customer service definitely wasn't there. I was hoping she'd give me a breakdown of her products since she made them herself, but unfortunately I was told that they don't like explorers and I made them feel uncomfortable. Maybe it was my LA Dodgers hat, who knows. Either way, it made me feel uncomfortable haha. No one has ever told me that before. But that's fine, hopefully it's just me and they're not like that to everyone. Although I'd like to say that there was another woman who helped me out, who's name I didn't catch but I believe she was part of the CBD side of things. She was very nice. I'd go talk to her for more info but I think the other lady would ask me to leave Bummer. Best of luck to you guys!

We stopped here on a road trip a few weeks ago and have been using these products daily - amazing…read morebenefits and changes already! THANK YOU LADIES!!

The cashier Alexandra and manager Nora were pretty rude, caused some drama and were very unpleasant…read moreto be around. They need to work on their interactions. Disappointed in their behaviors which is a bummer since the male manager is amazing and so polite. I have been a regular at this place for years, I love it, but after this interaction and having them screw me over, I will definitely not be back, horrible manager !!!

Ok if you're a health nuts you'll love this store. They have all kinds of healthy foods, nothing,…read morewhen I say nothing I mean NOTHING that is not healthy, even the toothpaste and brushes are healthy, lol . I honestly can't live like this, I need some toxic material killing me but kudos to you for pressing through. I will say that the chocolate it definitely better so ok, we agree on some things. They also have a library of vitamins, anything you can imagine, they probably have it. They have hygiene products and female needs all organic and none toxic. Soooo anything healthy and organic they probably have it. Oh, and they also have fresh produce and frozen foods.

Poor customer service. Better experience down the street at Tokyo Starfish. Staff were not…read moreknowledgeable and had a poor attitude. I've stopped in here many times and hadn't had a negative experience before. I will take my money elsewhere.

This was one of my best weed store experiences. I have been to many shops and while they are not…read morebad experiences many of them try to have a party vibe with all the product behind the shelf and its never easy to find what I am looking for. This has been a challenge at almost every shop I go. Loud music. Product behind the budtenders. This leads me to buying most of my stuff online and never really having a fun time in shop... This was completely the opposite experience. You walk in. All product is displayed on the walls. The area is wide open and the staff is super friendly. Plus there is music, but its not overly loud its chill. That is what I want when I go to a weed shop first thing in the morning. Its chill easy to shop around. No pressure at all about when and how to buy, plus I am not feeling rushed at all. The bud tender came by with a bucket and we filled it up with delicious, insanely potent edibles. I was a literal kid in a candy shop. If I lived in Bend, this would be my store. So much so I might have my buddy in bend order me some stuff on his return trip. Prices are amazing. Product is amazing. Its a great experience. I would suggest the syrups ranging from 100-500mg. I would suggest the Geek bites. And my final favorite is the good tide. All were delicious, maybe a touch danky, but good and a great high so far.

So, first things first, this is not a review of Substance as a dispensary…read more I've never bought weed at Substance and, given the fact that I'm not a smoker, probably never will buy weed at Substance. But I am a coffee drinker. And Substance has a coffee shop set up as part of their operation, right next to their dispensary on Division. And Oh-Sweet-Jeezus, the Substance coffee shop brews up a great cup of java. All the baristas are good - really good, actually - but if you're lucky, Angela (the manager) will be behind the counter. Angela does a great pour over. Seriously, her pour overs are absolutely top notch. It's also possible that the weed is top notch. I wouldn't know. But the coffee? Dammmmmnnn good.

Honestly, this place was such a bummer. We went to Tokyo Starfish the day before and had a great…read moreexperience, but we decided to pop into Substance to compare. We were in the market for thc-infused lube and saw the perfect product, it was $36 and even had a sticker that said it would be $40 other places in town. We grabbed the lube, asked for a 25 mg limeade, and made our way to the register. We inquired if they had any first time discounts - of course not. It was far from the end of the world, considering they marketed themselves as affordable. We left the store and right as we entered our car learned that we had been given the lemonade instead, no biggie but not ideal. Then we made our way back to Tokyo Starfish. The vibes were immaculate compared to Substance. Here, we bought flower because we could actually see and smell the product, and then we stumbled across the exact same thc lube, for $24. What an absolute tragedy. Overall, the false advertisement, bad customer service, and unappealing display of products will prevent us from returning again. Tokyo Starfish has our business.

Really dirty inside trash all over the floor and the divider near the blenders looks like it hasn't…read morebeen cleaned in months. Smoothie tasted like ice. Bummer!

Smoothies are good but it is genuinely disgusting and dirty inside the shop. Dust on all the…read moreshelves, smoothie splattered on the glass divider, crumbs and wet spots on all the counters. Really ruins the experience :(

It started when I walked in. It felt more like a doctors office than a dispensary. Very cold and…read moresterile. The guy behind the desk immediately asked for my I.D. No greeting, no hello, nothing but, " I need to see your I.D." Then he says" someone will see you in a minute". Wow! That really made me want to wait. So I asked if I could step in and look at the product. For that, I got a very rude and abrupt denial. I had plenty of rude behavior, so I said that I would take my business elsewhere. He waved his hand in dismissal, and I was out the door. There are plenty other dispensaries with friendly and welcoming employees that I can spend my cash at to put up with such unprofessionalism.

Fantastic visit from start to finish! Allison was friendly/helpful with superb product…read morerecommendations and info on deals. The Shop: is well organized with a welcoming vibe and solid staff who knew their stuff. The products: 10/10 from quality, pricing to options. Enjoy

Unknowledgeable in product compatibility. Attempting to persuade me against a vape I already know…read moreand use. Why would I downgrade my RPM4 for an RPM3? My experience after visiting 3 times for one product: Went in for an LP2 coil replacement to fit my RPM4 vape. They didn't have that specific one and said that model was "crap" anyways. Ok cool, not stocked on every little thing, sure Then went back in with a different pod that's compatible with my vape, looking for an RPM coil this time. They had a box of them, already opened but there's a few sealed ones left. Yay! I'll just use this setup! Nope. I get home to find RPM3 coils, in a RPM labeled box. These are not compatible :( Went in AGAIN trying to explain the mix-up. Dude behind the counter can't tell the difference. Asks me to unseal a coil to read what it says. Now all parties can agree it's a pack of RPM3 coils in an RPM box. You know what he says? Oh, that should work, it's the same thing. Have you tried to put it in yet? Umm. No. It WAS sealed and I can tell even through the package that it is a different shape...but maybe I'm mistaken?... Get back home, empty my pod, and test the (now opened) coil. Yeah it doesn't fit. Now I have an opened pack of coils that won't fit either of my pods. They don't have any RPM coils, correctly labeled at least. And multiple trips have been for nada. 2 stars because the interior was well decorated. I also liked the upbeat energy during my first visit. If they won't accept the return after telling me to open package & test, I will edit to one star

I asked my sister to pick up a couple of RAZ DC25000 vapes, as I'm disabled and don't drive, and…read morethe store clerk talked her into buying the slightly cheaper ($3) and far inferior TN9000 series, which immediately made me sick and almost ended up in the hospital. If I am able return or exchange these crap vapes, I'll change my review.