I am wheelchair bound and have a rare disease with no cure. I utilize this amazing medicine for…read morepain control and I have been a long time utilizer. This store is amazing and I am experienced so trust me when I say the attention to detail is amazing. They truly care. I love this place.

Colton was very knowledgeable about all products. I was able to get a variety of items to meet my…read moreneeds. Fast friendly service and prices were reasonable.

Poor customer service. Better experience down the street at Tokyo Starfish. Staff were not…read moreknowledgeable and had a poor attitude. I've stopped in here many times and hadn't had a negative experience before. I will take my money elsewhere.

This was one of my best weed store experiences. I have been to many shops and while they are not…read morebad experiences many of them try to have a party vibe with all the product behind the shelf and its never easy to find what I am looking for. This has been a challenge at almost every shop I go. Loud music. Product behind the budtenders. This leads me to buying most of my stuff online and never really having a fun time in shop... This was completely the opposite experience. You walk in. All product is displayed on the walls. The area is wide open and the staff is super friendly. Plus there is music, but its not overly loud its chill. That is what I want when I go to a weed shop first thing in the morning. Its chill easy to shop around. No pressure at all about when and how to buy, plus I am not feeling rushed at all. The bud tender came by with a bucket and we filled it up with delicious, insanely potent edibles. I was a literal kid in a candy shop. If I lived in Bend, this would be my store. So much so I might have my buddy in bend order me some stuff on his return trip. Prices are amazing. Product is amazing. Its a great experience. I would suggest the syrups ranging from 100-500mg. I would suggest the Geek bites. And my final favorite is the good tide. All were delicious, maybe a touch danky, but good and a great high so far.

The cashier Alexandra and manager Nora were pretty rude, caused some drama and were very unpleasant…read moreto be around. They need to work on their interactions. Disappointed in their behaviors which is a bummer since the male manager is amazing and so polite. I have been a regular at this place for years, I love it, but after this interaction and having them screw me over, I will definitely not be back, horrible manager !!!

Ok if you're a health nuts you'll love this store. They have all kinds of healthy foods, nothing,…read morewhen I say nothing I mean NOTHING that is not healthy, even the toothpaste and brushes are healthy, lol . I honestly can't live like this, I need some toxic material killing me but kudos to you for pressing through. I will say that the chocolate it definitely better so ok, we agree on some things. They also have a library of vitamins, anything you can imagine, they probably have it. They have hygiene products and female needs all organic and none toxic. Soooo anything healthy and organic they probably have it. Oh, and they also have fresh produce and frozen foods.

usually a great experience unless the heavy set dark hair lady is working - very uniformative -…read moreunfamiliar with products - not freindly - rude responses to questions -condescending - stay away from there when there if you see a white SUV parked out front - plenty of other dispensaries to go to -

Great service and selection! Always stop in when we are in town. Ask for Joe, dude knows his stuff!read more

Really dirty inside trash all over the floor and the divider near the blenders looks like it hasn't…read morebeen cleaned in months. Smoothie tasted like ice. Bummer!

Smoothies are good but it is genuinely disgusting and dirty inside the shop. Dust on all the…read moreshelves, smoothie splattered on the glass divider, crumbs and wet spots on all the counters. Really ruins the experience :(

Super smart employees. They are so kind. Make an old lady feel loved, safe and cared about. They…read moreare so nice and always get me exactly what I'm looking for and take their time to explain everything. They are really the best. They have memorized what effects I like and can always get me something that is exactly what i am looking for I like which is really impressive to me.

The employees are very friendly and helpful. I love the owners they always give you all the time…read moreyou need in their beautiful store.

Charlie was super knowledgeable and professional while helping me pick the right products. Highly…read morerecommend this spot they have a good selection and friendly employees!

Rude lady at the front who checks your ID. Lots of selection, no OG strains. $10-15 G's.read more

I am a long time customer. They are knowledgeable, always polite. Good products, price is always…read moreaverage for market. I have tried other cannibas distributors and always dissatisfied and come back To Substance!! Thanks guys keep up the good Vibes!!

The place doesn't have the largest selection but we got the gummies to help us sleep and they…read moreworked like a charm!