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Substance

3.0 (4 reviews)
Open 8:00 am - 9:00 pm
Updated 1 month ago

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Cannabis Nation Sunriver

Cannabis Nation Sunriver

2.2
(10 reviews)
13.7 mi

Excellent dispensary. Quick and friendly service. Great prices. Easy parking outside!read more

Zero stars if I could…read more... I have given this place way more chances than they deserve, and I am officially done... Every single time I come in with a card, somehow their system is "not working." Today was the final straw. I placed a pickup order, showed up ready to pay, and multiple cards wouldn't work on their reader. Then their ATM wasn't working either. Instead of actually helping resolve the issue, I was basically told to go somewhere else and get cash. How is that acceptable customer service? This has happened repeatedly, at least 10x. Every time I come in without cash, somehow the card system has an issue. At some point it stops feeling like a technical problem and starts feeling like a business problem or personal issue since I'm paying online for an order and am a consistent customer the store knows. The worst part is the attitude from management, a rude angry middle aged woman. The manager I have dealt with is genuinely one of the rudest people I have ever encountered in a customer service setting. She is dismissive, unhelpful, and makes every interaction uncomfortable. I have never felt so disrespected walking into a dispensary before. Every time I have gone in, the experience with her has been unpleasant, and at this point it honestly feels like I am not welcome there. The one employee who was actually kind and helpful is gone now, and it is very noticeable. Good customer service matters, especially when you have regular customers coming in multiple times a week. On top of the horrible service, the products are not even worth the headache. Their selection is disappointing compared to other dispensaries in the area. The flower quality does not compare, the cartridges they push (especially the ones constantly put on sale) feel like they are just trying to move low-quality products, and overall their inventory is nowhere near the standard of other shops I have been to. The selection does not compare to other dispensaries nearby. The deals and sales do not make up for the fact that the products themselves are noticeably lower quality. It is extremely frustrating because there are employees there who clearly do care. There is one older gentleman who works there who is genuinely kind and always does his best to help customers. He is the only reason I have continued coming back because he actually provides the type of customer service you would expect. Unfortunately, the manager's attitude makes the entire experience miserable. I live in the Three Rivers area, which is the only reason I kept coming back and giving them my business. I wanted to support a convenient local spot, but after today I left on principle. I had money in my account, I was trying to complete a purchase, and instead of making any effort to help a loyal customer, they lost my business completely. Compared to other dispensaries I have visited, this place falls far behind in both product quality and customer service. Extremely disappointed. I will be taking my money elsewhere. I have been a very loyal customer and have come in multiple times a week, but today I walked out because I realized I was continuing to give my money to a place that clearly does not value its customers. It is a shame that in Oregon, where cannabis is legal and there are so many great dispensaries, this place is selling subpar products while providing some of the worst customer service I have experienced. I will happily take my business somewhere else.

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Cannabis Nation Sunriver
Cannabis Nation Sunriver
Cannabis Nation Sunriver

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Substance - cannabisdispensaries - Updated June 2026

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