So, first things first, this is not a review of Substance as a dispensary…read more I've never bought weed at Substance and, given the fact that I'm not a smoker, probably never will buy weed at Substance. But I am a coffee drinker. And Substance has a coffee shop set up as part of their operation, right next to their dispensary on Division. And Oh-Sweet-Jeezus, the Substance coffee shop brews up a great cup of java. All the baristas are good - really good, actually - but if you're lucky, Angela (the manager) will be behind the counter. Angela does a great pour over. Seriously, her pour overs are absolutely top notch. It's also possible that the weed is top notch. I wouldn't know. But the coffee? Dammmmmnnn good.

Honestly, this place was such a bummer. We went to Tokyo Starfish the day before and had a great…read moreexperience, but we decided to pop into Substance to compare. We were in the market for thc-infused lube and saw the perfect product, it was $36 and even had a sticker that said it would be $40 other places in town. We grabbed the lube, asked for a 25 mg limeade, and made our way to the register. We inquired if they had any first time discounts - of course not. It was far from the end of the world, considering they marketed themselves as affordable. We left the store and right as we entered our car learned that we had been given the lemonade instead, no biggie but not ideal. Then we made our way back to Tokyo Starfish. The vibes were immaculate compared to Substance. Here, we bought flower because we could actually see and smell the product, and then we stumbled across the exact same thc lube, for $24. What an absolute tragedy. Overall, the false advertisement, bad customer service, and unappealing display of products will prevent us from returning again. Tokyo Starfish has our business.

Super smart employees. They are so kind. Make an old lady feel loved, safe and cared about. They…read moreare so nice and always get me exactly what I'm looking for and take their time to explain everything. They are really the best. They have memorized what effects I like and can always get me something that is exactly what i am looking for I like which is really impressive to me.

The employees are very friendly and helpful. I love the owners they always give you all the time…read moreyou need in their beautiful store.

They are located downtown, but thankfully, they had their own parking lot, so finding parking was…read morenot an issue. Inside, they are very professional with scanning the photo ID to make sure everyone inside is legal to be there. I liked that the bud tenders were very friendly and professional while answering questions to educate me on the different products. Their prices are much higher in the downtown area, which I assume is because they are in a high tourist area. The Old Mill District had some lower prices. Their selection was good with enough variety to meet individual needs. They also offer daily deals to help save a few dollars.

Rude lady at the front who checks your ID. Lots of selection, no OG strains. $10-15 G's.read more

Soooooooo cheap (compared to cali anyways)…read more This was our first stop when we landed before hitting Mount bachelor and, wow, it was like going to Disneyland for the first time. Great variety and friendly service!

10/10 customer experience! Alec was welcoming, attentive, and shared great recommendations. Very…read moreaffordable and solid variety.

Love the weed hate the prices. The 67 per eigth? That hasnt sold out in months. Perhaps you should…read morelower your prices on items that arent selling. I don't see how you can charge a premium yet not offer the freshest possible product. Also very stem filled gram i got (pictured). Everything is prepackaged also which i got to say I'm not a fan of. Like what are so many budtenders even doing working when you can only help one at a time and its all already packaged up. Idk seems pretty gross to be up charging so much in a pandemic

The pre rolls I bought did not smoke... THEY COULD NOT BE SMOKED... rolled too tight to even get a…read morehit... one of the worst surprises when traveling through the state. Shame cause I like this small dispensary and the worker, but I literally could not smoke what I purchased. I have to reroll 9 joints to be able hit any of them, the exact opposite thing you want to be doing when buying (mostly) convenient prerolls. AVOID JENNY'S until they stop distributing SMITH ROCK, because it's dishonest to customers to sell such shit products that are unable to even be smoked. I will only be going to Tokyo Starfish if I come through the state again.

If you can drive a few more miles go to the location further south just for a better selection and…read moretraffic situation. Good staff and store just a weird and limited spot with competition next door. I avoid this location. No complaints of the store itself.

Right from walking in the door the staff here are killing it! Loved the vibe immediately. Taylor…read morewas a huge help, I asked all kinds of questions, she easily explained everything to me and guided me through their expansive selection. I really thought these guys had the whole package: great customer service, a fantastic selection and the prices felt right.

This is a long overdue review for my fav dispensary in Bend! I am a regular since I live walking…read moredistance and they have the best prices and friendliest staff. Props to my favorite bud tender Daniel! Coming in to DiamondTree and seeing Daniel is like seeing your good friend who is also a pro at his job. He is very knowledgeable on product, has handled exchanges for faulty cartridges smoothly, and always makes me feel incredibly comfortable in the dispensary. I actually left the last dispensary I was a regular at due to feeling very uncomfortable and PTSD triggered when they changed owners. (I have a medical card due to chronic pain and PTSD.) I highly recommend DiamondTree West for the great service, best deals in town (especially on multi pack joints), loyalty points program, and fantastic location. Try them out yourself!

I've only been there one time so far, they had what I wanted as listed on their web page, the woman…read moreworking there was nice and polite, the store was clean and uncluttered. I was in and out within a minute or two. I buy this stuff for my wife, she has MS and is barley mobile, this stuff helps her relax. The price was great in my opinion for what I got and will be returning very soon.

Cute shop, knowledgeable friendly staff. We were visiting from out of town and the Flower Room was…read morea quick walk from our hotel. I would definitely pop in again next time we are in town.

This is my favorite place in Bend!! The new owners have made so many great improvements to this…read morecharming little shop. They frequently have new high quality products to try- always with the fairest price in town. Everything is displayed neatly with easy to read menus. They have daily specials, raffles, and points programs too. Bud-tender, Dani, is a true asset to the company! She is friendly, knowledgeable, and such an outstanding member of the team.

I am a long time customer. They are knowledgeable, always polite. Good products, price is always…read moreaverage for market. I have tried other cannibas distributors and always dissatisfied and come back To Substance!! Thanks guys keep up the good Vibes!!

The place doesn't have the largest selection but we got the gummies to help us sleep and they…read moreworked like a charm!