I was over charged $30. Their 'policy' is come back when THAT checker is here, see if she…read moreremembers. LMAO (One errand for medicine shouldn't take three trips, two days, 90 mins of bickering) If you must shop there, check your receipt BEFORE leaving the store, or avoid altogether. (They have cameras, they KNEW! They did not want to lose the $30.) It should have been simple. Instead it's pathetic and embarrassing

Just stopped in here after reading reviews. The bulk section is seriously lacking. Not sure why the…read morepast reviews were so good? Save yourself a trip. Staff was nice and wanted to help but they literally had nothing that was on my list for a health food store.

Been stopping here about once a week for a few years now. All the staff are awesome, and the prices…read moreare unbeatable. Shout out to Jay and the crew for being so badass!

Kara and alley are awesome and there customer service has made it to were I've made this my #1…read moreplace to go ..... thanks

Substance has not only great deals. They have a great staff that keeps me coming back!…read more Today I went in and had the pleasure of being helped by a wonderful young lady G who really went above and beyond . Truly a highlight of how amazing the substance staff is

Honestly, this place was such a bummer. We went to Tokyo Starfish the day before and had a great…read moreexperience, but we decided to pop into Substance to compare. We were in the market for thc-infused lube and saw the perfect product, it was $36 and even had a sticker that said it would be $40 other places in town. We grabbed the lube, asked for a 25 mg limeade, and made our way to the register. We inquired if they had any first time discounts - of course not. It was far from the end of the world, considering they marketed themselves as affordable. We left the store and right as we entered our car learned that we had been given the lemonade instead, no biggie but not ideal. Then we made our way back to Tokyo Starfish. The vibes were immaculate compared to Substance. Here, we bought flower because we could actually see and smell the product, and then we stumbled across the exact same thc lube, for $24. What an absolute tragedy. Overall, the false advertisement, bad customer service, and unappealing display of products will prevent us from returning again. Tokyo Starfish has our business.

Lorena was an amazing help and had such a fun personality! I have a loved one going through some…read moreissues and she was the best in guiding me with kindness and patience. Would go back just to deal with her :-)

I am wheelchair bound and have a rare disease with no cure. I utilize this amazing medicine for…read morepain control and I have been a long time utilizer. This store is amazing and I am experienced so trust me when I say the attention to detail is amazing. They truly care. I love this place.

The cashier Alexandra and manager Nora were pretty rude, caused some drama and were very unpleasant…read moreto be around. They need to work on their interactions. Disappointed in their behaviors which is a bummer since the male manager is amazing and so polite. I have been a regular at this place for years, I love it, but after this interaction and having them screw me over, I will definitely not be back, horrible manager !!!

Ok if you're a health nuts you'll love this store. They have all kinds of healthy foods, nothing,…read morewhen I say nothing I mean NOTHING that is not healthy, even the toothpaste and brushes are healthy, lol . I honestly can't live like this, I need some toxic material killing me but kudos to you for pressing through. I will say that the chocolate it definitely better so ok, we agree on some things. They also have a library of vitamins, anything you can imagine, they probably have it. They have hygiene products and female needs all organic and none toxic. Soooo anything healthy and organic they probably have it. Oh, and they also have fresh produce and frozen foods.

Super smart employees. They are so kind. Make an old lady feel loved, safe and cared about. They…read moreare so nice and always get me exactly what I'm looking for and take their time to explain everything. They are really the best. They have memorized what effects I like and can always get me something that is exactly what i am looking for I like which is really impressive to me.

The employees are very friendly and helpful. I love the owners they always give you all the time…read moreyou need in their beautiful store.

If you can drive a few more miles go to the location further south just for a better selection and…read moretraffic situation. Good staff and store just a weird and limited spot with competition next door. I avoid this location. No complaints of the store itself.

Right from walking in the door the staff here are killing it! Loved the vibe immediately. Taylor…read morewas a huge help, I asked all kinds of questions, she easily explained everything to me and guided me through their expansive selection. I really thought these guys had the whole package: great customer service, a fantastic selection and the prices felt right.

They are located downtown, but thankfully, they had their own parking lot, so finding parking was…read morenot an issue. Inside, they are very professional with scanning the photo ID to make sure everyone inside is legal to be there. I liked that the bud tenders were very friendly and professional while answering questions to educate me on the different products. Their prices are much higher in the downtown area, which I assume is because they are in a high tourist area. The Old Mill District had some lower prices. Their selection was good with enough variety to meet individual needs. They also offer daily deals to help save a few dollars.

Rude lady at the front who checks your ID. Lots of selection, no OG strains. $10-15 G's.read more