Nice store, super-friendly and knowledgeable staff. Got me hooked up so I can sleep! A little off…read morethe beaten path, but worth it.

Such a great dispensary with an even better inventory. The customer service is always so warm and…read morewelcoming and the bud tenders are always so knowledgeable. Cannot recommend this one enough!

So, first things first, this is not a review of Substance as a dispensary…read more I've never bought weed at Substance and, given the fact that I'm not a smoker, probably never will buy weed at Substance. But I am a coffee drinker. And Substance has a coffee shop set up as part of their operation, right next to their dispensary on Division. And Oh-Sweet-Jeezus, the Substance coffee shop brews up a great cup of java. All the baristas are good - really good, actually - but if you're lucky, Angela (the manager) will be behind the counter. Angela does a great pour over. Seriously, her pour overs are absolutely top notch. It's also possible that the weed is top notch. I wouldn't know. But the coffee? Dammmmmnnn good.

Honestly, this place was such a bummer. We went to Tokyo Starfish the day before and had a great…read moreexperience, but we decided to pop into Substance to compare. We were in the market for thc-infused lube and saw the perfect product, it was $36 and even had a sticker that said it would be $40 other places in town. We grabbed the lube, asked for a 25 mg limeade, and made our way to the register. We inquired if they had any first time discounts - of course not. It was far from the end of the world, considering they marketed themselves as affordable. We left the store and right as we entered our car learned that we had been given the lemonade instead, no biggie but not ideal. Then we made our way back to Tokyo Starfish. The vibes were immaculate compared to Substance. Here, we bought flower because we could actually see and smell the product, and then we stumbled across the exact same thc lube, for $24. What an absolute tragedy. Overall, the false advertisement, bad customer service, and unappealing display of products will prevent us from returning again. Tokyo Starfish has our business.

They are located downtown, but thankfully, they had their own parking lot, so finding parking was…read morenot an issue. Inside, they are very professional with scanning the photo ID to make sure everyone inside is legal to be there. I liked that the bud tenders were very friendly and professional while answering questions to educate me on the different products. Their prices are much higher in the downtown area, which I assume is because they are in a high tourist area. The Old Mill District had some lower prices. Their selection was good with enough variety to meet individual needs. They also offer daily deals to help save a few dollars.

Rude lady at the front who checks your ID. Lots of selection, no OG strains. $10-15 G's.read more

I am a long time customer. They are knowledgeable, always polite. Good products, price is always…read moreaverage for market. I have tried other cannibas distributors and always dissatisfied and come back To Substance!! Thanks guys keep up the good Vibes!!

The place doesn't have the largest selection but we got the gummies to help us sleep and they…read moreworked like a charm!

This is a long overdue review for my fav dispensary in Bend! I am a regular since I live walking…read moredistance and they have the best prices and friendliest staff. Props to my favorite bud tender Daniel! Coming in to DiamondTree and seeing Daniel is like seeing your good friend who is also a pro at his job. He is very knowledgeable on product, has handled exchanges for faulty cartridges smoothly, and always makes me feel incredibly comfortable in the dispensary. I actually left the last dispensary I was a regular at due to feeling very uncomfortable and PTSD triggered when they changed owners. (I have a medical card due to chronic pain and PTSD.) I highly recommend DiamondTree West for the great service, best deals in town (especially on multi pack joints), loyalty points program, and fantastic location. Try them out yourself!

I've only been there one time so far, they had what I wanted as listed on their web page, the woman…read moreworking there was nice and polite, the store was clean and uncluttered. I was in and out within a minute or two. I buy this stuff for my wife, she has MS and is barley mobile, this stuff helps her relax. The price was great in my opinion for what I got and will be returning very soon.

I am wheelchair bound and have a rare disease with no cure. I utilize this amazing medicine for…read morepain control and I have been a long time utilizer. This store is amazing and I am experienced so trust me when I say the attention to detail is amazing. They truly care. I love this place.

Colton was very knowledgeable about all products. I was able to get a variety of items to meet my…read moreneeds. Fast friendly service and prices were reasonable.

They are so knowledgeable and helpful here. It was an amazing experience. When you go in with…read morelittle knowledge and come out feeling like you know what you need it's a win. And by caring helpful people.

If you are looking for CBD products that actually work for pain management, sleep, anxiety... this…read moreis it. Metolius wellness has several options and customer service is excellent.

Poor customer service. Better experience down the street at Tokyo Starfish. Staff were not…read moreknowledgeable and had a poor attitude. I've stopped in here many times and hadn't had a negative experience before. I will take my money elsewhere.

This was one of my best weed store experiences. I have been to many shops and while they are not…read morebad experiences many of them try to have a party vibe with all the product behind the shelf and its never easy to find what I am looking for. This has been a challenge at almost every shop I go. Loud music. Product behind the budtenders. This leads me to buying most of my stuff online and never really having a fun time in shop... This was completely the opposite experience. You walk in. All product is displayed on the walls. The area is wide open and the staff is super friendly. Plus there is music, but its not overly loud its chill. That is what I want when I go to a weed shop first thing in the morning. Its chill easy to shop around. No pressure at all about when and how to buy, plus I am not feeling rushed at all. The bud tender came by with a bucket and we filled it up with delicious, insanely potent edibles. I was a literal kid in a candy shop. If I lived in Bend, this would be my store. So much so I might have my buddy in bend order me some stuff on his return trip. Prices are amazing. Product is amazing. Its a great experience. I would suggest the syrups ranging from 100-500mg. I would suggest the Geek bites. And my final favorite is the good tide. All were delicious, maybe a touch danky, but good and a great high so far.

Absolutely love this business. It's the only shop I go to where I live on the west side. Owner is…read moreamazing. Employees are awesome and courteous would recommend it to anybody.

Great selection, super knowledgeable staff and killer deals. Free delivery and no minimum's.read more

The service was awful, the two unprofessional desk jockeys screamed at me for my id being cracked…read moreand then teamed up on me on Veterans Day! Worst experience at a dispensary ever. Will not be back

Their staff is always welcoming, knowledgeable and friendly. With an easy and convenient location…read moreon the west side, whether I'm head up to the trails or the mountain, it's nice to be able to pull in and get exactly what I'm looking for. They have a great selection of quality products and the best prices in town. Love Green Cross!