I first came here looking for a vape back in 2020 when my best friend moved to Bend and recently…read morecame back for the same reason in April. I got a pair of earrings and two necklaces. Good customer service and good pricing!

Just going to update my review from 4 years ago. I guess they will hire any girls in hippie…read moreclothing to work here... I can only imagine why the girls that worked there 4 years ago don't anymore. I use to absolutely adore this place... The people that work there make the place... and the energy is completely off now... (there are a few girls that still work there from being the og girls).... But overall, all these little girls that work there now, totally messed up the good energy that once drew me in.

Been stopping here about once a week for a few years now. All the staff are awesome, and the prices…read moreare unbeatable. Shout out to Jay and the crew for being so badass!

Kara and alley are awesome and there customer service has made it to were I've made this my #1…read moreplace to go ..... thanks

This is absolutely a one of a kinda store. They hold some particular items that I can't seem to…read morekind anywhere else (smoke paraphernalia) and the coolest torches, lighter leashes, and some of the most beautiful crystals/jewelry I've ever come across in a shop. Might I call this place a hidden GEM? (:

Substance has not only great deals. They have a great staff that keeps me coming back!…read more Today I went in and had the pleasure of being helped by a wonderful young lady G who really went above and beyond . Truly a highlight of how amazing the substance staff is

Honestly, this place was such a bummer. We went to Tokyo Starfish the day before and had a great…read moreexperience, but we decided to pop into Substance to compare. We were in the market for thc-infused lube and saw the perfect product, it was $36 and even had a sticker that said it would be $40 other places in town. We grabbed the lube, asked for a 25 mg limeade, and made our way to the register. We inquired if they had any first time discounts - of course not. It was far from the end of the world, considering they marketed themselves as affordable. We left the store and right as we entered our car learned that we had been given the lemonade instead, no biggie but not ideal. Then we made our way back to Tokyo Starfish. The vibes were immaculate compared to Substance. Here, we bought flower because we could actually see and smell the product, and then we stumbled across the exact same thc lube, for $24. What an absolute tragedy. Overall, the false advertisement, bad customer service, and unappealing display of products will prevent us from returning again. Tokyo Starfish has our business.

Beautiful place and amazing people and great service they have done of the best prices that I have…read moreseen and love the environment

great bud great staff usually a deal going on no complaints bought several products over several…read morevisits and was more than happy.

You said: "All of the products on our shelves adhere to the highest testing standards in the state…read moreof Oregon, and are free of pesticides and mold". There ARE standards for Oregon, however they permit sale of herb which contains both an acceptable level of both pesticides, and microbiological contaminants (including mold). If you think the growers supplying Oregon dispensaries don't use pesticides, and other harmful forms of pest control, then you are sadly mistaken. The growers who supply Oregon dispensaries are 99.9% commercial growers, some of them growing 100s of plants at once-- some even growing 1,000s or more (tier 2 outdoor growers can have 40,000 square ft. of canopy in Oregon, tier 2 indoor can have 10,000 square ft. of grow space, for example) When you grow in volume like that, you need some sort of pest control. There are many different things you can use for pest control, from toxic neem-tree oil, cinnamon oil, flea and tick spray, to carpet cleaner, organic hand soap, cayenne pepper to chemical pesticides going by many brands and names tailored to cannabis. Some growers even use liquid cyanide. Many growers spray these hazardous compounds onto plants in both vegetative and flowering stages. Chemical pesticides are popular and very common among commercial growers for good reason-- they work better. Organic or not, many things used for pest control are very unhealthy and/or hazardous to smoke, ingest, or apply to your skin. They certainty are not helpful to already sick people. I copied and pasted the following, directly from Oregon.gov, regarding data on herb submitted for testing in Oregon (found under the category "Cannabis and Pesticides")...it proves that there is herb-- containing pesticides, that is being approved for sale in Oregon dispensaries: "Recent laboratory results show high levels of the active ingredients, pyrethrins and/or piperonyl butoxide in some cannabis samples.  Both pyrethrins and piperonyl butoxide currently are on ODA's "Guide List for Pesticides and Cannabis."  ODA is investigating why some samples indicate levels of one or both of these pesticides, which far exceed the Oregon Health Authority (OHA) Action Levels, and yet others do not.  To retain the listing of these two pesticides on the Guidelist, ODA, OHA, and Oregon Liquor Control Commission (OLCC) need to learn more about what influences pesticide residue levels on cannabis. If you used pyrethrins and/or piperonyl butoxide, and your cannabis tested below OHA's Action level, please contact ODA at (503) 986-4553." WHAT IS WORSE, is that some dispensaries are either knowingly selling cannabis products loaded up with illegal pesticides-- which are far more harmful and hazardous to one's health than the garden amendments I mentioned-- ORRR they simply aren't testing every batch. WATCH THIS VIDEO BY THE OREGONIAN, if you need more convincing: "https://youtu.be/iAK7QRu-ZDw" I hope you won't try to tell me that Resin Ranchers is a small, private grower, because they are not! They consistently supply pounds of herb every month to multiple dispensaries in multiple cities-- something you can't do unless you are growing in great volume (ie; commercial). Other names are no different. It's safe to conclude that ANY grower who grows so much volume that they're able to supply multiple dispensaries in multiple cities in Oregon with cannabis-- by definition, they are commercial. I will say it again, it is impossible to grow that many plants perpetually without some sort of pest control. The big questions are these: do these pesticides and pest control alternatives cause cancer? Do they cause brain damage? Impair development? Cause birth defects? Mental Illness? And a scarier question: how do we determine that? because it seems like we're the test subjects! How closely, and for how long have we researched these additives that we're smoking, ingesting, and rubbing on our skin? I don't envy your job-- having to defend the greediest store in town...but if you're going to try it, please don't spread harmful misinformation!! Sick cancer patients deserve to know the truth about what is being done to their herbal medicine of choice, and how it might affect their health. We all deserve to know!!!

Worst customer service I've ever experienced at a dispensary. Sold me a broken product and wouldn't…read morerefund/exchange it for me. They don't back their products and have no clue how to deal with some of the crappy products they sell. It took 2 of their employees to start just making sht up about why they can't return it. Something that would've cost them 2-3$, lost them a customer for ever. I recommend going anywhere else in town, it was a convenience for me living in Redmond, but now I'll be going elsewhere.

Great store! Friendly and knowledgeable people! I got some great recommendations from the budtender…read moreworking when I came in. They also have really great deals on prerolls (like $2 prerolls) and flower.

I love a good bookstore to get lost in! This place has a ton of variety for all walks of life. One…read moreof the store owners was present while we were there, and the passion for what they do was palpable. Kinda wish we had more time to explore - we came later afternoon on a Sunday when shops close a bit earlier in the day. Check them out! Surely you'll find something to gift yourself or someone you love! At the very least a trip down memory lane.

Great little shop in the heart of Bend. Fun staff/team who are always friendly and helpful…read more The store is small and packed, lots to look at, touch and explore. Good standard pricing but the real treasure is the 1/2 price table, you can find some great gems there and who doesn't want to save money?