A fairly well stocked store with very limited seating in the downtown potion of Bend…read more Great, knowledgeable staff.

Most amazing customer service I've had in a long time. It's refreshing to see someone who has…read morepassion in their craft.

This is absolutely a one of a kinda store. They hold some particular items that I can't seem to…read morekind anywhere else (smoke paraphernalia) and the coolest torches, lighter leashes, and some of the most beautiful crystals/jewelry I've ever come across in a shop. Might I call this place a hidden GEM? (:

Been stopping here about once a week for a few years now. All the staff are awesome, and the prices…read moreare unbeatable. Shout out to Jay and the crew for being so badass!

Kara and alley are awesome and there customer service has made it to were I've made this my #1…read moreplace to go ..... thanks

Substance has not only great deals. They have a great staff that keeps me coming back!…read more Today I went in and had the pleasure of being helped by a wonderful young lady G who really went above and beyond . Truly a highlight of how amazing the substance staff is

Honestly, this place was such a bummer. We went to Tokyo Starfish the day before and had a great…read moreexperience, but we decided to pop into Substance to compare. We were in the market for thc-infused lube and saw the perfect product, it was $36 and even had a sticker that said it would be $40 other places in town. We grabbed the lube, asked for a 25 mg limeade, and made our way to the register. We inquired if they had any first time discounts - of course not. It was far from the end of the world, considering they marketed themselves as affordable. We left the store and right as we entered our car learned that we had been given the lemonade instead, no biggie but not ideal. Then we made our way back to Tokyo Starfish. The vibes were immaculate compared to Substance. Here, we bought flower because we could actually see and smell the product, and then we stumbled across the exact same thc lube, for $24. What an absolute tragedy. Overall, the false advertisement, bad customer service, and unappealing display of products will prevent us from returning again. Tokyo Starfish has our business.

I love Bare Bones in Redmond, on south hwy 97. I was just in the store and it has been freshly…read moreremodeled on the interior. Everything is very nice and they have dropped all of their prices. I was able to purchase items for $7 that I usually have paid $10 for. OK so great selection and good easy access to the store. Great store amongst stores! I love Bare Bones...check it out!

I tell myself every year I'm gonna quit smoking, but that hasn't happened yet, so this is where I…read morecontinue to buy my cigarettes. After my first time years ago I just kept coming back... never had a reason not to, especially since the location is near and easy to get to. Sayid (I really hope I am spelling that right!) is so friendly and always recognizes me and grabs my camel filters out before I even have to ask. I mostly go in when he's in, but I've met other people working here too and they've always been great, never had any issues, absolutely no complaints I can think of or anything I would change. They have much more than just cigarettes, but since that's all I am ever in for, I don't know what to say about the rest of it, but whatever tobacco related products you are looking for can probably be found here.

So offended by the 1 stars!!! This is the only store in town I would ever even consider spending my…read moremoney! You will find a KIND and knowledgeable staff and the highest quality product at the best prices in town!!!! Go check out the north west oil and soil tech products. Best shop in town by miles. Ask for Marcus :)

The people who work here are decent, nothing really special. They'll answer questions but it seems…read morelike they expect you to know everything when you come in. It's the products that I have a harder time with. Every preroll I've gotten from them tastes like soap. And I've gotten multiple thinking it was just the type. Every. Single. One. It makes smoking almost not fun when the tastes of Irish spring is coating your throat. Definitely can't get an enjoyable high with that. I have a few friends who have gotten their bud and say the same thing. It's almost like a coating they've put on everything. Definitely do not recommend.

Travel from N Redmond to S Bend specifically to work with the folks at Starfish. Always friendly…read moreand helpful. Worth the trip.

They had a great selection and lots of different options if you don't have a lot to spend. The…read moreemployees were all very nice and answered all my questions. I'll be back!

It is a sad place. No stock, no help at all, and a general air of decay. I used to work there and I…read morecan't believe the apathy of the staff. They were more interested in playing on the mini car track than asking a customer if they needed help. I hope things change, or this place is toast. I am deeply saddened by this.

I thought I might have damaged my radio transmitter, turns out to be a simple fix after all. I…read morereally appreciate how they saved my bacon. You should do business with them; I sure will.