BUYER BEWARE:
Where to start as we had a terrible experience…read morewith Dynamic Collision in Redlands. We brought my vehicle in after getting hit for repair on driver door. Having used Dynamic many times previously and being very impressed with their quality, I returned.
The problems started with it taking 3 months to get the repair done (with not 1 call from the shop letting us know what's going on). My husband had to be the one pursuing them.
I understand the supply shortage, however upon finally going to pick the vehicle up, the entire side that was painted had terrible orange peel as well as fish eyes. It looked AWFUL. They acknowledged it was a poor job and told me to return 1 day later, however, it took 3 days. While the orange peel was gone, we now had a 4 inch burn above the passenger rear door handle. Back to paint again and 3 days later we were finally good to go. Guess it was too much to ask to have it right the first time after 3 months?
The frustrations of the situation were compounded by little to no communication regarding the process as well as the continued absence the manager Kimberly on site. Even after being told multiple times she would be in the office, she never was. To make matters worse, This shop has apparently changed hands since the previous times we used them. In the words of Kimberly, the manager, the shop has gone from a high quality body shop ("highest caliber of workmanship" according to their website) to a "production shop". . Again, no one bothered to tell us ANYTHING and the only way we found out that they switched owners was from calling one of their Cerritos office!!
As my insurance deductible was waived by my personal insurance company, this next part was the most bothersome part.......Kimberly, out of her own mouth, told us she would pay the deductible plus give us an additional $100.00 for the major communication flops and lack of communication on their end. BUT......when it came to actually collecting the money, she failed again. Not one dime was given or even any apologies.....we are still waiting for the money. This left my husband and I disgusted with this company as their word means NOTHING. We will never use them again. .
And, perhaps in the future, if they are aware of the supply issues, which they certainly should be, the customer should be informed of such, prior to drop off. This way, the decision can be made by the customer to wait to drop the vehicle off, assuming it's driveable, until after the parts come in or not. It's called common courtesy.
I was out my vehicle for 3 months, $2500 in rental car costs, sub par workmanship not once but twice, necessitating multiple trips and taking up another two weeks (additional $560 rental car costs) while they managed to skate away with the $8k check from my insurance company. They cashed the check from AAA right after receiving it while many reputable companies wait to cash it until AFTER the vehicle is fixed.
It's a nice little racket they have going on here. There are many other choices out there, I would make it a point to choose one of them, NOT Dynamic Collision.
