Brought my truck in to get the damaged rear passenger door and the bed of the truck fixed. They had…read moregreat reviews. I called them, and Haze answered. He gave me an estimated time to replace, he sent me pictures of the progress as it was being done, and he responded quickly to texts. Customer service is big for me, and they definitely had great customer service. I picked up my truck today, and it is clean! I'm totally glad i went with them for the repair. I have AAA for my insurance. Haze handled it with them, and it was such an easy process. Definitely recommend them

I hit one side of my car into my garage as I was pulling into it. The space of entry was small…read more Haze got me into his shop right away and my car was repaired, painted and ready for pickup the next day. My car was brand new only 5 months old when I damaged it and when it was fixed, it looked the same way it was prior. The color matched perfectly. Haze has excellent customer service as well. I have referred him to others and they have also had the same experience. It's been a year now that I had my car repaired and it still is in great condition. I wanted to wait to write this review to make sure my cars condition stayed the same.

If I could give them a lower I would I thought Jorge was a cool dude at first and they worked fast…read morebut that was not the case, I took them 2 cars 1 was some repair work and 1 was a full complete paint job they took much longer than he initially told us ontop of that they were careless with handling 1 of the cars they removed the seat and stored it in the bed with rims and tires and the seat was permanently stained on my customers car what we thought would just come off with a nice detail when the car was fully completed ended up not coming off and Jorge was initially helpful saying he would replace but then doubled back on his word and said he won't take responsibility for it when i clearly told him this happened while I'm their possession and gave him the logic explanation on how it happened he refused to be reasonable and tried to give every excuse in the book to not be help responsible after I took him 2 cars well over $14-15k worth of work he couldn't handle a $500 hiccup and is now forcing me to be the 1 footing the bill on behalf of their negligence I will no longer bring work their way and I advise everyone be aware!!!! Ontop of that they had the vehicle for months and I dropped it off in Fontana and they moved shops moved the vehicle to San Bernardino with them without giving me a heads up so we were forced to pay more for a tow as well I initially chose to give them the business because they were in Fontana (the same city I'm in) and they moved taking the vehicle with them before telling me they're transferring the vehicle

Brought my car here to fix the bumper after I was rear ended…read moreMy car came out beautifully. They washed it before I picked it up and the owner has a great personality.

I can't say enough great things about Empire Collision Center. From the very first phone call to…read morethe moment I picked up my vehicle, the entire experience was smooth, professional, and stress-free. Their team communicates clearly, keeps you updated, and truly makes you feel taken care of throughout the whole process. Every time I've brought in my personal vehicle or my company cars, the results have been top quality everything looks flawless and done right the first time. A special thank you to Frank and his team for consistently going above and beyond. It's rare to find a shop you can fully trust, but this is definitely one of them. I'm truly grateful for the great work they do, and I wouldn't recommend any other shop besides Empire Collision Center.

I recently went to Empire Collision Center, San Bernardino, at 275 S. E Street. I had been…read morelooking for a trustworthy mechanic to look at my car and was given the owner Frank's name and phone number. I was very blessed when I arrived spoke to Frank and he had my car looked at for what was needed. It's a professional shop where you feel your car is in very good hands and for women, that means alot. I was given print out of what my car needs with estimate. Prices are very fair and just depending on the busyness of the shop, I was able to get the answers and the peace I needed and I will be returning for my car to be serviced. If you are looking for a very reliable mechanic, I would suggest you take your car there and you will see, honest mechanics with good customer service. Thank you Frank and your Team! God Bless!

This place used to be my go-to body shop, but it has really gone downhill…read more I stopped by to get an estimate for my car. They took pictures and told me they'd send me the estimate later that day, so I left expecting to hear back. Days went by, and I never received anything. No phone call, no email, nothing. A quick follow-up or even letting me know they were busy would have been appreciated. Instead, I was left waiting with no communication at all. Customer service like this is disappointing. Unfortunately, based on my experience, I can't recommend this shop anymore.

Does anyone know the actual phones hours, to speak with a person, I have been trying to get an…read moreestimate for over a week, with no response. When I call, either VM full, or left VM with no anwser. This is leaving concerns that if I take my car in, will it be stuck there. Any help is appreciated.

Had to replace the sideview mirror after being clipped by a young girl. Made an appointment,…read moredropped off the car, was finished in less than an hour. Great customer service, fair price.

Dislocation came highly recommended. I took my brand new bronco to get repaired after it was rear…read moreended. The work in general looks to be good good however I'm disappointed of the way they deliver the vehicle. Just basically handed the keys pick up your car. I was never explained in detail what was repaired what was done upon entering the vehicle it was completely full of body shop dust. The person in charge was not in the location. I left and phoned her with my concern. she did offer for me to return the vehicle however, I don't live anywhere near there, and I was already halfway back home at a later time I requested to be reimbursed half of the detail which was unfortunate denied. I believe it bad customer service when they received close to $11,000 for the repairs and I get a completely filthy car but that's the way they do business do not recommend.

At another auto body shop nearby, I previously had a HORRIBLE experience several years ago. This…read moretime, I've already been getting some very awful treatment from my insurance company Geico, so I'm coming in with a lot of skepticism. When I checked in, there were no delays on getting my vehicle inspected ready for repair. Also, a rental was arranged for me to be picked up at the shop. Vanessa was very nice and did a great job explaining the process. She explained that they wouldn't be able to have a complete ETA or estimate until they get a closer look at the vehicle in the shop, but that most likely it could be about a week and a half to two weeks. Seems reasonable. The next day (and every day after), I received a text with a link to the status of the repair. It was updated with an expected completion date and status. Photos were quickly uploaded of the damaged parts (most likely for the insurance company). They did a very good job of communicating and keeping me informed of the repair status every single day. I was shocked when my vehicle was done in only FOUR DAYS - substantially faster than the initial estimate. I was able to return my rental at the shop when I picked up my vehicle. On first inspection, the quality of the work appears to be top notch. My bumper looks great again! It was done quickly, and they communicated the entire time. Compared to the last auto body shop I went to, it's a complete night and day difference. Couldn't have asked for better service. (Not happy with Geico or with Enterprise after I returned the vehicle, but those will be separate reviews.)

Worst service I have ever received from a shop. Pushed the dates back further and further for car…read morepick up. Was not professional whatsoever. After waiting 2 months for the car to be done I got it back and all the work was done half assed. They do not care about the customers they just want the money. Wouldn't ever recommend this shop to anybody. STEER CLEAR OF THEM, go somewhere else. Service was not anything like what was advertised will never return here again. Value was terrible and overcharged for everything. Almost double the price.

I just picked up my car from mystic in San Bernardino. They did an outstanding job on the damage I…read morehad to my vehicle. Thank you mystic!

I had a great experience with Mystic Auto Body. They repaired my Tesla and did an amazing job - the…read morecar looks brand new again! The owner was fair, honest, and kept me updated throughout the process. It's hard to find an auto shop you can really trust, but Mystic definitely earned mine. Highly recommend!

Don't write many Yelp reviews but since this is the only place I can review them, I will…read more Shoutout to Chris and his team! They are definitely mobile magicians! I've used them as recently as last month but also have used them on two other cars, all late model cars. Each time I've been amazed at the body shop quality work and attention to detail without the body shop prices or dealing with insurance. Chris is very prompt and communicative and it's so amazing all this can be done from the comfort of my own home! Scuffing your car is never a good time and hopefully won't do it again soon but would definitely call Chris again if it happens and can't recommend him enough to others! Thanks again for the good job!

First, i want to give a high 5 and big applause to Chris for doing a fantastic repair job from a…read morepaint scrape rubbing against a parking pole. Found this auto paint repair on Yelp and since he had great reviews, decided to directly contact him. He responded within minutes and gave me an estimate depending on what needed to be done after looking at pictures I sent him. Since he was local and his shop was 10 minutes away, I drove there rather than having his associate do a mobile repair. Chris was able to remove the scrape marks using various buffing compounds and several different buffing pads, not needing to do any paint touch ups. I could tell from his detailed work that he did it to his best and to his self-satisfaction. Chris is very friendly and I enjoyed talking with him for the hour he was working on the car and I would definitely use his expertise if the occasion arises and I highly recommend him! Nice work Chris and enjoyed talking with you!