All the guys at Global on Gilbert are awesome, but I have to give props to Scott!!! He never seems to mind tweaking my cleats, listening for a funny sound in my bike, giving good advice....He's the best. read more

Everyone that works here is super helpful. Prices are slightly high, but that's a cost of running a brick and mortar store I guess.

Absolute phenomenal service! By the time I walked in the door to get a tire repaired, it was 9 minutes later that I was standing at the checkout desk. I highly recommend these guys for any bike repair/purchase!! read more

I found a free basic bike maintenance class on meetup.com that Global Bikes was offering on March 19. Dustin, the service manager at the Gilbert location, led the class. He did an excellent job showing us what tools we need and how to use them. In the class, I learned how to change a tire, check the inner tube for holes, and clean and lube my chain. Without this class, I would have never realized what I can do to maintain my bike and get the best performance out of it. Dustin answered all of our questions with confidence. I will definitely be back to Global Bikes! read more

Hunter was the best got me an awesome bike love it, he was really knowlegable and a nice petson

Just got all of the kids bikes ready to roll for spring break! California here we come! Global Bikes is great. We've been going to them for years for all of our bike repairs. Attended one of their bike clinics last year, very informative. I would recomend them. read more

GREAT SERVICE!! David, one of the employees there made sure to fully explain the different helmet options I had to make sure I made the best purchase decision. During check out, he also took the time to get me signed up for their Global rewards program. He never made me feel rushed, his level of knowledge, experience and amazing attitude made for an overall great customer experience. The world needs more Davids everywhere!! read more

Great customer service!! Everyone was super friendly and very helpful. My husband and I are new cyclists and we're looking for road bikes to get us started. They went out do their way to help us get just the right bike and were so helpful throughout the whole process. read more

These guys are simply AWESOME!!! Super friendly, helpful, knowledgeable!!! I will def be making my next road bike purchase from here!!!

After pain staking google research here in Los Angeles to find a Specialized Cross Trail bike in the color that I wanted and size XL, the last one left on the west coast was at Global Bikes in Gilbert AZ. I called the store and put money down on it. I found it much cheaper and quicker to drive there to get it that to have it taken apart and shipped. And then have to put it back together. However the long drive and a freeway stall getting out of LA, it was looking like I would not make it by the time the store closed. Tim, a bike rep who works there told me not to worry and stayed till I got there AT 7:30PM long after the store had closed at 5pm. We completed the bike sale and he made sure the bike was right for me. I took it on a test drive too. Its not common these days to have genuine customer service like this any more. I want to give a special thanks to Tim for making this bike purchase happen in these trying times when folks need good bikes now more than ever. read more

Super friendly and fast on kids tire repairs :-)

Love this place! Always have what we need and Dave Thomas in Sales is so personable and makes it a fun place to shop. We will be back!

Will never go back. Bought two bikes from them in the past. Last year went to buy a 2016 camber, they inform me there is a used bike same model my size but is "last years model" thought I got a great deal until I went to buy new parts for the bike. Turns out it's a 2013 model... I hope this was a genuine error and that they don't commonly feed people incorrect information to make a quick buck. Buyer beware. read more

wow, this was a great shop. Has huge selection on bikes, ridin' gear, and parts. the mechanics were very helpful in explaining exactly what was wrong with my bike and what neded to be done. This one particular mechanic sticks out, Jake, went well above and beyond my expectations, even hooked it up with a free shop water bottle that I still sport. Bike was ready later that day and worked exceptional. they even cleaned it up a bit and got some of that pedros bike lust conditioner. If ur looking for local shop, this is it. ask for jake the difference between ordinary, and extraordinary, is that little extra... ask for jake and he will go the extra distance and stop at nothing until the customer is fully satisfied read more

I can't drive, so when my trusty steel steed injures a spoked hoof, there's no motivation like the singe of concrete that's had the intensity of the summer sun blasting down and melting your Chucks to your foot. Tricky turn tweaked the tattered tire, torching toughened toes thoroughly. Honesty isn't usually synonymous with mechanics of any sort, so these gentlemen are a rare find. They were able to get me back into the desert suburbanite jungle of meandering concrete & vines of traffic lights without making my wallet wince and within hours of dropping it off. Hiyo Silver!!! read more

I can not say enough good things about how great your service manager Dustin is! Had a problem a few years back with a specialized bike I had and he took one look at it and got on the phone and had it authorized to get me fit for a new bike. This year when I brought it in to have a tune up we got to talking how I have some pain in riding as I have a plate in my neck. He made a few suggestions and I am now riding with less pain...thank you Dustin!! This store has very friendly, helpful employees so unlike the Scottsdale employees were. Thank goodness I found this store. read more

I bought an eBike here at an end of the year discount price and discovered a minor problem - the threads on the shock fill valve were stripped. This is the kind of problem that a shop could have easily blamed me for, but they did not - instead they quickly ordered the part and later installed it while I waited at the shop. This was a good place to buy the bike, too - I didn't have to sign my life away for a test ride or wear a filthy helmet and there was zero pressure on the sale. Usually I shop at the Chandler store but no ebikes there so I had to go to Gilbert which is a bit farther away. The bike is a Haibike SDURO fullseven LT 4.0 which I ride to work and on trails. read more

I had a wonderful experience with the guys at global bikes in gilbert. I walked in one Friday morning with my 2 young kids, my oldest had just learned to ride without training wheels and I just can't run alongside him as much as he wants to ride. So I wanted to buy a bike and bike seat for my youngest so we could cruise around together. I found a bike I liked with Tim's help and he ordered me a basket and the kid seat he recommended based off of his own experience with the seat over 20 years. I came to pick up my basket and have it installed and ended up buying my son a brand new bike. We went home and rode around when I realized I didn't like the bike I had purchased last week so I called and Tim said he'd honor the love your bike guarantee. I was able to exchange it for another bicycle I am much happier with. I also picked up a sweet cruiser for my husband so he can join us in the cycling family circus. I would recommend this bike shop for all your bicycle needs. read more

I first walked into Global Bikes on Valentine 2011, right away I met Charlayne. She was awesome very friendly and answered any questions we had. After spending some time w her test riding different bikes, we decided to check other shops and see out else was out there. After ending up at another shop and test riding bikes we just couldn't forget Charlayne and how great she was ( we did not get the same service at the shop we were at). We ended up going back and purchasing 2 road bikes! If it wasn't for Charlayne we probably would have purchased somewhere else, but she just rocks and knows her stuff! We love our bikes and trust her knowledge if we need something. We also love the meetups Global puts on and the classes. Global Bikes is very lucky to have Charlayne as their employee! Thanks Charlayne! read more

We first discovered Global Bikes a few years back when they did a free flat repair for us at a "Not One More" Event. This year we wanted to venture into road bikes and found that Global was the only shop in town with a good selection of used bikes to save some $$. When they offered a 7-day money-back guarantee, how could we go wrong? On the first long ride with the used bike I selected it became obvious I would need more bike and Global was true to their word and took it back. The second bike I tried was definitely worth the extra $$ and is a keeper. To their credit, Global recommended investing in shoes and pedals to gain more capability rather than sinking ever more $$ into more expensive bikes. A big thanks to Tim and Al for their patience and guidance to this newbie. As an added bonus, Global offers free clinics the third Monday every month on flat repairs, chain maintenance, etc. Super job by Dustin conducting this class. I just wish I could take him as a pit crew on all my rides. read more

First time here and I'm certain this is my new "go to" bike store! Over and above service- had repair done. These guys are awesome... Can't say enough! read more

Horrible customer service. Like a sleazy car salesman - typical bait & switch with a fake smile. Then tried to sell me some cheap crap from China out of the box. If u want to have your bike fixed ... it's cheaper to do it yourself. read more

I can't say enough good about Global Bikes. They are a wealth of knowledge and all a great bunch of guys. They have most everything in stock and can get odd ball parts very quickly if they don't have them. Glad to have access to a great shop ! read more

I LOVE GLOBAL. I love what they do for the community and I love the plethora of bikes we have purchased from there, road, mountain and even my cruiser complete with a shiny matching basket. A stand out tech for me is Cale. He is always so enthusiastic, positive and willing to help. He always goes above and beyond every time I have encountered him . What an awesome asset. Dustin is great too. read more

Global is a very good local bike shop that strikes a good balance between helpful when you want it to be and hands-offish when you need to browse and mull. I think most of the team members assume you are self-sufficient and experienced unless you let them know otherwise. Also keep in mind that when the stores have a lot of potential buyers, it's all hands on deck. The harried mechanics might be on the floor and freaking out about all the tune-ups they have to do. All those owners of stumpy's and allez's can be impatient, too. And that's a good reason to buy from Global--the free tune-ups. The shop is also cool for hosting ongoing maintenance workshops. I recently attended one in Gilbert with Dustin Reed presenting, and he's fantastic. You can trust him with whatever ails your bike--and probably you too, if you come in with chest pains or symptoms of valley fever. He freely shares his know-how and advice on products that are good, not-so good, where to spend money, how not to waste money... Happy trails... read more

I purchased a bike from global bikes in Gilbert. I got a great deal but that was just the beginning. I am a big guy (clydesale) and tend to break things on my bikes. Dustin and Scott have taken care of me every step of the way as I continue to push my bike to it's limits. I highly recommend this shop for buying your bike (value) and getting it maintained (service). read more

Took my road bike in for service and Hunter was awesome! Followed his recommendations to the letter and love how my bike now rides & rolls!

Bought a new Specialized Cambr at Global bikes in Gilbert 3 months ago And couldn't be more satisfied. Great service, friendly and experienced staff. Clean store that has great inventory to select from. I will be buying all my bikes from global in the future. read more

After many years of riding I decided to upgrade to a quality bike. Global wasn't the first shop I went to, but they've been the only shop I use since that initial visit. At the time, Will helped me pick out a bike, and new shoes and I could not have had a better experience. Since then I've purchased another bike along with jerseys, shorts, lights and anything else needed for save and enjoyable riding. When it's time for service Dustin fully explained everything needed or NOT need to keep by bike in good working order. Upfront is Dave, Luis and Tim who are all knowledgeable and helpful. This shop is my go to place and it's time they were recognized for they're high standards of excellence. If your looking for a great group ride you can find them on Meet Up. Luis helps new riders while Dave handles intermediate and advanced. He's not pushing but he was certainly persistent that I join them and it's some of the best riding I had. Thanks. read more

Went in to buy just a tube. Talked with the man behind the counter and was impressed. I told him I would be in contact. Within just a day or two I emailed regarding specific bike models I was looking for. E-mail response was a complete bait-and-switch. Never even mentioned the specific Giant or Specialized models I was interested in, trying to push off last year's overstock instead. I have limited time and patience for this "used car salesman" type of approach. I replied politely that I was not interested in the models he was trying to get rid of, but never received anything about the specific model I wanted. My business most certainly will go elsewhere. Nothing special here, just another run of the mill slimy bike dealer. read more

I am not sure if it is my luck or this is their norm. I bought a Roll bike last year road for about 10 minutes on the street and the tire went flat the day I bought it. (that bike was stolen) Fast forward to this year. I bought a Hybrid Specialized bike road it home about 2 miles and the tire went flat. Went in they fixed it in a hurry which I loved. Then road it another 2 miles and the other tire goes flat. So now I had to pay Lyft 40$ to get a ride there to fix that tire the following day. I am now on day 5 of having my bike. I road it again today and the back tire is flat AGAIN! I am stranded at work and a little bothered that in 5 days of having this bike w/ their NO FLAT guarantee I have had 3 flats. My Walmart bike had 2 flats in 1 year. I expected a better tube and not the experience I have had with them. I had to return my original purchase because 2 sales people told me it fit on the bus racks which was not true. I get mistakes happen but curious to know if this is their normal routine?? The sales person was great. I can tell he was really trying and I love my bike when it works. I am on day 5 and will update my review if things change or at least don't go flat from here! read more

Met the owner (Brandy?) when I was out riding Usery. She was setting up a bunch of bikes as part of a charitable event that they put on for under-privileged kids. (1st reason I think they are awesome). A friend of mine rode up and started chatting with us. Brandy noticed he didn't have a helmet and offered to lend him one she had in the trailer. She told him just to drop it off at any of their stores whenever it was convenient. How awesome is that! Good old fashion concern and trust for someone she doesn't know while she is giving back to the community. read more

I went to get my tube changed. It took 5 minutes and my tire looks perfect. When I arrived I was greeted and asked how my weekend had been. They are so personal at Global Tire. Will be going back. read more

We were amazed at the products and the customer service this store provides. Decided it was time to step up the game on bikes so went looking. Luis greeted us, understood what we were looking for, and helped us find just the right bikes. We expected delivery to take about a week but they called the following day and had our bikes on hand and assembled. One week later, I brought in an old bike we're handing down in the family and they adjusted the front brakes, free of charge. Really appreciate these guys and we're talking them up every time we get the chance. Our new bikes get us out and about more often and are helping our fitness levels. We will definitely return to these guys and we give them our highest recommendation for your biking needs. read more

I just moved into some townhomes in downtown Gilbert. Having just moved and having limited tools at my disposal, I inadvertently cross threaded one of my left pedals onto my crank.. After taking several minutes to reverse my mistake. I cross threaded it so bad I removed a slice of aluminum in the process. My 5 year old daughter and I rode our bikes over to Global Bikes since they were so close. I one legged it over with pedal in hand, in the hopes they could fix it. As soon as I waked through the door a man named Guy immediately said, Hello. Can I help you. I said yes and explained what I had done. He immediately took my bike to the back. Less than 5 minutes later, he handed my bike back at NO CHARGE!! Businesses like this still do exist. Our next bikes will be purchased from them. They didn't know this, but I bought my Trek mountain bike from them years ago at the Arizona Ave and Pecos store. I hope you have the same experience. It was refreshing. read more

What a great store! I love the way the bikes are displayed and the shop guys really know their stuff, Jake was especially helpful in diagnosing my bike issue read more

I highly recommend Global Bikes. I went to many bike shops and most never gave me the time of day. When I walked into Global in Gilbert I was greeted quickly by Dustin. He was very knowledgeable and asked me questions on what type of riding I was going to do. I test rode two different bikes twice before making up my mind. I bought a new bike and went straight to Tempe town lake and rode for over an hour. Thanks Global for a great buying experience. read more

Great local company. Easy to work with and they offer free tune ups for the life of the bike...if you remember to take it in. I have an 11 year old with a BMX bike. When I finally took the bike in for a tune up the staff were surprised at the damage that a boy can do in a year. However, given a few days they had it runnng like new for under $100 (tires, grips, pedals, etc). I would recommend them. read more

I've brought all my mountain bikes here for service and have spent over $500 this summer between the three of them with tuneups and new parts. The last time I brought in my bike, I was really dissappointed. I bought the $100 pro tune with brake bleeding and also had the rear brake system as well. I also brought in a new wheelset that I wanted them to switch out while they were servicing it as well. When I went to go just pick up the old wheels the next day so I could sell them on craigslist (I was told it would be a few days till the bike was ready because the new brake had to be special ordered) the mechanic told my bike was already and good to go. This surprised me because I was expecting it would take a few more days. As I was about to pay, another mechanic comes out from the office and tells me that the bike is in fact Not Ready to go. I was glad he knew what was going on, but if he didn't show up randomly, I would have walked out the door paying for a bike that hadn't even been serviced. The communication in this shop is really bad and often times the employees don't seem very friendly. Every time I brought my bikes in for tune ups, they always seemed to want to sell me a new bike and comment on how "old-school" my bike was when all I wanted was a tune-up, not the newest mountain bike. Overall, they are not a very professional shop. They are seem to be hit or miss. However, they services are priced well, as they didn't charge me $40 for the rear brake install, but I feel that I would rather pay a little more money and know for sure that everything was done correctly. On top of that, the front brake that they bled was not done correctly and still had air in the line from the day I picked it up. I'm not that impressed and will not be a returning customer. read more

I've purchased four bikes from Global Bikes, and have been happy with the quality and performance of the bikes. I trust GB to repair and upgrade my bikes too. From new carbon handlebars, adding a new stem or replacing bike chains, GB has done a great job in service. (Dustin or Scott have worked on my bikes) It's nice to have a local bike shop that you can stop by and get solid advice too. The free tune up with a new bike purchased is a great value, and besides I rather have an expert tune-up my bike so I can spend more time riding. read more