My experience with GB has been very positive. Bought two new bikes from them. My bike had a factory…read morepaint defect and they went out of their way to find a replacement bike from another shop for me. Ed found the new bike and worked on both bikes to cut down the handle bars to fit us. Thanks fellers!

Great selection of what you need and courteous helpful staff. If you need a bike, accessories for…read morebiking or simply would like to learn about biking this is the place to go

Stop being the other day to pick up some dry lube for my chain rings and found the service to be…read morevery good. The store was fairly empty mid afternoon on a Saturday and so I wasn't expecting anything less, but it was still notable that the service was prompt and the guy that helped us Make sure he recommended what we needed and not anything more. While we didn't buy any additional equipment or bikes at the store we did walk around and I found their selection to be pretty decent with Pricing in the mid to upper range. I definitely would check them out again if I'm in the area.

Ivan and Luke were so helpful in explanation and actually sitting on the bike to determine best…read moreoptions. I recommend this location!!!

Timely and helpful! Thank you so much. Appreciated the quick service…read more Location easy to find.

We had the best experience here! My son was given a bike that was in very poor condition. We took…read moreit in to see what they could do. They got his tires fixed and the rusty parts moving again. They went above and beyond our expectations and even got me back on a bike after two decades. We went on a long bike ride together and had the most fun we've had all fall break! It was such a positive experience.

Just bought a bike from Scott and his knowledge about bikes and his commitment to customer service…read morewas way above what I had expected!! I'm a customer for Life!!

I brought in my bike about a week and a half ago for a tune up and they were great and very nice…read more I called today because my bike had a flat tire and talked to Scott. I asked if the flat could be covered under the tune up from last week and he gave me immediate attitude saying that tune ups and flats are two different things. I kept trying to ask questions to understand and he kept cutting me off and giving me attitude. He was very nice the other day when I came in so maybe he was just having a rough day but he was incredibly disrespectful.

Great service and selection. They have the great brands and do such great work…read more Everyone is truly caring and seem to want you to get the most out of your experience. As far as local bike shops go, this is one of the best.

I stopped by Landis because I couldn't get the pedal off my bike, and I needed to swap them out for…read morelight‑up pedals. Ed jumped right in and helped me get everything taken care of quickly. While I was waiting, Jack helped me with a bike map and answered my question about the best oil for my chain -- he recommended the one made specifically for bikes, which was super helpful. Both Ed and Jack were incredibly professional, friendly, and knowledgeable. Amazing service all around. Highly recommend!

The employees at this location are extremely rude. Was told when I dropped off on 11/1 that the…read morebike would be done by 11/7. Ended up calling them on 11/9 to check on status and the person answered yelled he was backed up and to check on Tuesday. Called on 11/12, said again was still backed up and he was next in queue and would be done next day. Since I do not live close by, I called an hour before they closed to see if ready, the person who answered yelled we're backed up and all these phone calls from every customer is not helping, told me the bike was next in queue. Yesterday I called again an hour before they closed and got yelled at again, said he didn't want to throw shade but they are busy and he hung up on me. If they had contacted me by text or email giving an update, I would not have called but they literally had the bike for 13 days when it should have been ready in 6. The worse customer service I have ever experienced in my life. I would not take your bike here. I am not one of your buddies that you can talk to with disrespect. I am a customer and you are a business. I will NEVER do business with this place ever again. P.S. when my husband picked up the bike he heard someone in the back say "yes get this bike out of here" not even sure if they did the work they said they were doing. They didn't go over anything with him when they picked it up. However was nice and polite to everyone else. Might I also add a little shady the bike was ready at 6:10 an hour after I called yesterday.

I have bought 3 mountain bikes from 3 different shops in the last month for my family and Archers…read morein Gilbert was by far the best customer service and prices!!! They actually have sale prices which is rare in this day when all other shops just sell everything at full price. The staff was super nice and walked me through all the different bikes and features. They set up the new bike and thoroughly went through everything on it with me watching which was awesome to see. The other shops just rang them up and pushed us out. They had the best prices for quality bikes. I highly recommend and will be a continuous/future customer. Thank you for being a great company and putting the customer first! From a past in retail, it was definitely noticed and appreciated!!!

Edit to respond to Randy; you misunderstand the budget notes. When I checked in the guy at the…read morecounter did a search on the computer and said the tire I need starts at $45 and they'll call to confirm before ordering. I said anything up to $60 is approved without a confirmation. A set of two well-reviewed tubeless tires is $50 online, see image. I was charged $60 for a single solid tire, which is far worse, as explained by YOUR check-in rep. You took advantage of my pre-approval to order the most expensive tire approved. I ordered a tubeless tire FROM THE OEM for $35 including delivery, see image. So now I need to spend $50 for Archer to install a crappy $60 tire plus $35 for the correct tire and another $50 to have someone other than Archer replace the brand-fing-new tire that I didn't want. Minus a star for a misleading statement.

Subject: Serious Negligence causing fire, Contractual Breach, Safety Hazards, Threatening and…read moreIntimidation by Owner and Employee. ​I am writing this to caution potential customers regarding Archer Bikes. While many may have standard experiences here, my recent dealings with Jessica, have involved gross negligence, unethical business practices, and a blatant disregard for their own contractual obligations. ​After three failed attempts to change a scooter tire--for which I was charged multiple labor fees (Over $110 with ABSOLUTELY NO RESULTS)--the shop's mismanagement resulted in: ​Structural Damage: An employee (Sloan) used a crowbar on the folding mechanism, causing a stress fracture (immediate) and over time it spread, completely severing the folding neck lock and also breaking the neck tension locking wrench making the scooter inoperable and no possibility of repair. ​**WATER DAMAGE AND FIRE***: The scooter was stored outdoors on municipal property during heavy rain (not even on theor property) This caused a short circuit, resulting in smoke, fire damage, and total electronic failure to where the scooter was not at all operable or salvagable. Ultimately a new one was purchased. ​Contractual Breach: When I requested the contractually mandated mediation to resolve these damages ($5,048 in total), Jessica Archer stated on record via a recorded statement, unbeknownst to her, but allowable under Arizona Law, she can be heard saying to me on recording that she would not honor the mediation clause because " she is going to do whatever she wants because it's her contract , and she's not going to mediation with me or going to honor her contract" ​Furthermore, my attempt to resolve this in person resulted in being intimidated and threatened with physical removal by staff (Jessica ordered Nicholas when i informed her she has a legal obligation to abide by it). I have served a formal demand letter as of January 22, 2026. Be aware that their service contracts contain "binding arbitration" clauses that they themselves may refuse to honor as such is the case with me, which then allows you to petition Superior Court to forcefully make them abide by mediation or have trial by judge or jury. Proceed with extreme caution! Upon dropping off , the demand letter and employ told me that jessica no longer works there. I informed him that reality and the Corporation Commission of Arizona says otherwise as Jessica and Randi are owners and principal agents....and of course this lie to avoid was recorded as well. If my demand to be compensated $5048.75 is not met by 01/29/2026, the certified letter goes out in the mail from Superior court that im moving forward with A Compel to stay or arbitrate which forces them to mediate or have trial by jury or judge. UPDATE: After receiving the demand letter pictured, they offered me a $90 refund to correct their actions listed in the letter. I didn't accept their offer. I'm In the process of filing a civil suit in North Mesa Justice court under the presiding judge Honorable Kyle Jones.

I ride both road and mountain bikes and have been to this shop several times. As far as bikes go,…read morethis shop focuses on mountain, gravel, and bmx bikes. They also have a section for skiing and offer ski and boot rental. Every time I have been in, the staff is friendly and knowledgeable. Most recently I brought my road wheel in to have the tubeless tire replaced. One of the guys jumped on it right away and quickly replaced the old tire with a new one. It was fast, good service, and priced right.

Came in with my new E-bike the frame was built wrong by the factory causing brakes to hit a bolt…read morewhen the tire spun. Mechanics were able to adjust the size of the spacers and align the rotor perfect. Much appreciated