Just bought a bike from Scott and his knowledge about bikes and his commitment to customer service was way above what I had expected!! I'm a customer for Life!! read more

I brought in my bike about a week and a half ago for a tune up and they were great and very nice. I called today because my bike had a flat tire and talked to Scott. I asked if the flat could be covered under the tune up from last week and he gave me immediate attitude saying that tune ups and flats are two different things. I kept trying to ask questions to understand and he kept cutting me off and giving me attitude. He was very nice the other day when I came in so maybe he was just having a rough day but he was incredibly disrespectful. read more

The folks at Global bikes are always friendly and ready to help soon as you walk through the door. My wife bought an Aventon Pace e-bike and has had it serviced several times and has been happy with the service. The 99$ service deal is great. I'd recommend this to a new bike buyer read more

came into global bikes needing a front wheel fixed cuz I didn't want to spend $100 on a new one. At first glance it looked like we were hopeless but we convinced Hugo (aka "the bicycle style bender") to give it a shot and low and behold...I think it's straighter than new trek one they had for $100. Ben and Hudson in the front we're about as cool as they come as well... both were avid cyclists and super knowledgable about anything that comes with two wheels (leave your girlfriend at home though cuz Ben looks like a 20 year old Justin Timberlake) the service cost was super reasonable as well and after about 10-15 minutes I was out the door singing (bye bye bye) read more

Thankful for the team at this Global Bikes! We bought our son's mountain bike from Global Bikes last November during Black Friday. We got a fantastic deal and we gave it to him for Christmas. We purchased the Service For Life (SFL) policy. All labor associated with the $89 Full Global Bikes Tune-up is 100% unlimited as long as you own the bike. They will inspect the bike, adjust derailleurs, brakes, and hubs. They'll lubricate the chain, wipe down the frame, air up tires, and more. The policy has paid off tenfold with how many times the bike has needed service in under a year. From flat tires to loose pedals, we've brought it in for a variety of reasons. My son drives his bike to and from school everyday and all over the neighborhood, so it needs a tune up often. At one point, he was getting flats on an almost weekly basis, so we decided to add the No Flats Guarantee policy, which is $45 per tire. One of the team members also informed us the correct PSI range and we haven't had a flat tire since. Majority of the time, I'm the one bringing the bike in for service and the guys at this Global Bikes have been nothing but patient and helpful. I do my best to explain the issue, and they take a look at it then get to work. They're able to fix it within minutes most of the time. I've only had to leave it overnight one time. I'll continue to take my son's bike here for service! read more

A big thanks to the store manager, Scott!The Service Manager from the store I purchased my bike from said I could not alter the modes in my Bosch Purion controller. Scott made the change for mine twice in order to get the settings that best suits my riding needs. I highly recommend this branch of Global Bikes. read more

Global Bikes - On the Coyote trail in Gold Canyon. - Bike Rentals Near Me - Chandler, Arizona

I had 2 separate and very frustrating experiences with Global Bikes that I believe reflect deceptive and untrustworthy business practices. On a Tuesday, I called the Chandler location (spoke to Nick) and was quoted a "sale" price of $450 for a specific bicycle. When I arrived an hour later, Nick says that the price tag of $450 was a mistake. He refused to honor the price. Just a few days later, I found another bike listed on their website on "sale". I called the Ahwatukee location to confirm availability, only to be told by Thomas that the online price was incorrect and would not be honored. This happened twice in one week, at two different locations, with two different employees, and two different bikes. That's not a one-time error -- it's a pattern. Whether it's intentional or just sloppy, it feels like classic bait-and-switch behavior. I did end up purchasing a different bike from them out of necessity, but I absolutely would not recommend this store to anyone. There are plenty of other bike shops that are more honest and reliable with their pricing. Shop elsewhere. read more

Good product knowledge and service sales and service very helpful I will definitely purchase all my needs from Global bikes

My family and I have spent a lot of time and money in this shop over the years. Today, I stood at the register for 20 minutes and was completely ignored by the young man with bushy curly hair and a hat (and another dark haired guy I could see in the back). No one greeted me, no one said they'd be with me shortly. Completely ignored while the bushy haired guy worked on a simple fix on another customer's bike that he kept messing up. It'll probably be my last visit to this shop. read more

Logan is the man - great service and great prices . They out special pedals on for my daughter and kept the bike until Xmas read more

Love Global Bikes. Bought my Aventon Level.2 at the Chandler store. After 1,200 miles I crashed the bike and the only damage was a disengaged brake lever that Scott fixed quickly. Not only did the bike fair better than I did in terms of damage but I got super fast repair work done while we went shopping nearby. Worth the drive from North Scottsdale to deal with such a fantastic bike store where they really care about what they do and have superb customer service. read more

Purchase a $1000 bike for my son's birthday. The bike is perfect except for there was no kick stand. Didn't realize it until we got home. They didn't bother to asked if we wanted one. For $1k it should have came with it. Poor customer service. read more

BUYER WARNING: DO NOT BUY EBIKE FROM THESE GUYS ARE YOU WILL BE SORRY! They sold me two high-end ebike that cost 10K together however, they have NO idea how to work on the "ebike" they sell! Their "Mesa" location as they call it their "ebike shop" has no mechanic that know how to work on their ebike they sold me, a gazelle ebike. If you plan on spending $1,000+ of dollars with Global Bikes, and want to have your bike worked on, just know they dont have the right SKILLS Mechanics/works required to work on your ebike that include Warranty work. Plus because of lack of skills, they damage my bike in 2 place, while "trying to fix" the bike. (my bike still new with only 3 month old) Now I am in hard place without support and can not truth Global bike any more without damage my bike more. read more

Thomas is awesome. He's very friendly, professional and knowledgeable. He answered all my questions, facilitated my test ride, offered solid advice, was very honest and provided excellent follow-up the next day to aid my decision. I will end by saying this: if I decide to move ahead on this purchase, it will only be with Thomas and Global in Ahwatukee. read more

This location is smaller than the one on Ray Rd so just be aware if you want a larger inventory of everything (bikes and accessories) you might look to a different shop. I had initially began my search for a bike with Global and specifically this location, and was greeted by a sales guy who seemed nice enough. He offered me a Specialized Sirrus and said it was the perfect bike for what I needed to do. There really wasn't much engagement on the quality of the bike or if it would really match my style and needs. After doing a bit more research the Medium sized frame that I was told was the fit for me what a size too small. I would say that if you know what you want and go in prepared to ask for that then its a fine shop. read more

Global Bikes - Bike Rentals Near Me - Chandler, Arizona

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I stopped into this bike shop today with a flat tire and they took excellent care of me. In and out in under 20 minutes, learned a lot some new bikes in there and they even corrected my seat height. I didn't realize I needed the seat up higher than it was, much better! They are experts and have all the cool things and saved me today on my ride! read more

Ben has helped me so much and he makes me wanna come back every time with his Skibidy smile and help me every time ykyk

I bought a new bike off Craigslist that wasn't put together properly. Took it to a few other bike repair shops, no good. Then I found Global Bikes in Chandler, got the basic tune up, and my bike is now a dream machine. Love it! What a difference a skilled bike mechanic makes. read more

Ordered a new fx sport 6 here on Black Friday. I came in originally looking at the checkpoint driftless but quickly realized it was not a correct fit for my body. The manager of all of their locations went out of his way to help size me up with a compareable bike I was also looking at and even let me test ride a few other bikes to see if that was what I was really wanting. They didn't have the fx sport in person to be able to tell for the size but we ended up nailing it and it's a perfect fit. When I arrived to pick my bike up I was helped by the store manager at this location who was also very helpful in answering all of the noob questions I had to my new bike and set me up with the confidence to have a good understanding of how to work all the components. Thank you for taking your time to provide great customer service and I look forward to stopping back in for more accessories and tune ups in the future! read more

Global Bikes - Trek fx sport 6 - Bike Rentals Near Me - Chandler, Arizona

I just wanted to say that I was extremely happy with the service at Global Bikes. I am visiting from Indianapolis to compete in the Ironman Arizona 70.3 on Sunday. When I unpacked my bag my back brakes were rubbing and I began to freak out. I found Global Bikes on the internet and was there the next day waiting outside for them to open. The minute I entered the store I was directed to service and Rick met me. I told him about my issue and I could see that he could tell I was a little stressed. He fixed the issue right away and did a quick check of my bike to make sure everything was ok. He also gave my a brake tool that you put between the brake pads when traveling and the wheels are not attached. I was so happy with the work. Kudos to Rick and the people at Global Bikes. read more

Highly recommend this shop. Have taken four bikes here over the Christmas season and had them perform Tune-up and look over on each. Prices fair, great workmanship, and bikes run smooth. Great selection for a biking needs and they even help with choosing what to get. read more

Chandler location off AZ Ave. fantastic customer service! You can tell they care about their customers! This place has become my go-to bike place! They fixed my tires (they were flat) put on my son's tandem bike, attached my basket and put on a kick stand within 24 hours. They had such a friendly approach about it and were very helpful and informative! read more

ABSOLUTELY TERRIBLE SERVICE. Was extremely rude to a customer that was on the spectrum prior to helping me. Proceeded to refuse me service with a question regarding my bike although I had all the specifications for it. High-strung gatekeepers who hate their jobs. read more

You know you are in a great business when the people that work there are friendly, informative, and passionate about what they do. The service here is beyond excellent. read more

Why haven't we been here before? I don't know, but clearly our loss. We were greeted upon entering the store and the service was fabulous! We found what we needed (and a dash more) and proceeded to check out, which was a breeze. The store is well maintained and they had a nice variety of accessories, which is what we were looking for. What brings this review to a 5 is the friendly service. read more

So I got 3 flat tires in my first 8 days of riding my bike to work. Yes, it's extremely annoying. Thanks for asking. After posting a plea of help to my fellow Yelp biker Tim, he suggested I get the Kevlar tires he uses. I called around to locate a bike store along my route home. Luckily for me, Global Bikes carried these tires, and they were in the direction I was headed. They hooked me up with 2 new armadillo elite (flat resistant) tires, and performed the tire replacement for a mere $6. I walked into Global Bikes a boy, but left a man. Thanks guys! I look forward to many moons without a deflated tire. read more

I recently had my mountain bike tuned up and besides getting the job done right I think their employees need a resfresher course on customer service. When they made a mistake on my order, the first younger sales person was quick to blame the original salesman that helped me. Then as another older employee took my bike back and When I asked what he was going to do, he kinda gave me a snappy answer. They made me feel like I was a part of the problem. No genuine apology was given. As far as Im concerned you guys are all a team and instead of blaming others you should work on customer service. If the tuneup hadnt been done right this would have been a 1 star rating. Will be very hard to go back for anything here. read more

After researching the kind of Mountain Bike I wanted to purchase as an anniversary gift for my wife, I started calling around to check inventories. There are three Global Bikes in the East Valley (each with a different vibe). I've shopped at them all ... and their customer service has been outstanding at each one! The exact bike I was looking for was neither in stock, nor even available for order, but the owner/manager (Chris) at the Arizona Avenue location was incredibly helpful as he had a similar bike in a small men's frame. I made my purchase decision over the phone, and told them I'd come pick it up. It was Memorial Day and they had a sale with no tax, a $100 credit for accessories, AND they converted it to tubeless for FREE! As I was getting ready to go, the bike mechanic called me to verify the stem color options. Then the owner called back and told me he was incorrect about the bike being a 27.5 wheel, but he offered to switch the 29ers with the 27.5's on another bike to make it right! I went to pick up the bike and really liked the color, but wanted to make it a little more color-coordinated for my girly. So I picked some bright matching grips and a water bottle cage. Chris had them installed right then and even had the "men's" wide handlebars cut down an inch on either side to fit her better. I then rounded out the purchase with a new bike-matching helmet and gloves. All in all, the purchase cost less than I anticipated and the customer service was awesome -- which of course, contributed to a really happy wife (and happy MTB husband) not to mention a famous anniversary success as we head off to the mountains! read more

I spent a few days looking at my options for a bike to start riding around in. I walked into global bikes and was very impressed at how honest the gentleman was with me about the type of bike to get. He didn't upsale me and even let me take it for a quick spin. Bought it on the spot. They have me a discount on top of another 20% shave in price. Very impressed and will be going back . read more

Global Bikes - Bike Rentals Near Me - Chandler, Arizona

I just needed a couple of items and I had a couple of technical bike related questions. The staff was very friendly and answered my questions. So I will be back there again if I need parts or repairs. read more

Wonderful service! Super friendly and quick. So glad I someone gave me the recommendation. Will continue to go!

I had a very awful experience at this Global Bikes today. I have been repeatedly getting flat tires on my back wheel. I get it "fixed" but the problem keeps repeating, but only on my back tire. I came in today and the person that was "helping" me was very rude and dismissive of my problem. He said "yeah everybody gets flats, my record is 4 flat tires in 1 day". He was very impolite and seemed to think I was a moron. I am very dissappointed and never returning to this Global Bikes. read more

We went in to get a new tire for my cruiser and was told they 'only had the puncture-resistent $25 tire in stock, didn't know when or if they'd get the regular kind. Wasn't the friendliest guy, didn't seem to care one way or the other, certainly didn't offer any other information, just take it or leave it. We decided we'd go for that tire in the interest of getting the bike back on the road. $25? Yup, $25. We go to pick up the bike, and it's $25 PLUS $10 to 'install' the tire, for each tire. Didn't mention it when he told us the price originally, didn't mention it when we confirmed the price. They did both tires, which may or may not have been necessary, but that isn't the problem. They charge $25 PLUS $10 per tire, so now we are into it for $70 plus tax. We get a survey via text asking if we are satisfied or dissatisfied, my husband says dissatisfied, they ask why, he tells them, we don't hear another peep. I am looking for another bike to start doing some longer-distance rides, but it won't be from here. read more

I called and spoke to Chris about bringing in my cruiser (1 speed) bike in for a new tire and advised to bring it in. Spoke to James when we got there and advise would be best to do both tires and was very efficient and friendly and have it all done within a hour so did not have to leave it and bring it back as getting it there we have to use a rack on our car. Talk about great customer service. I will never go anywhere else!! Had already been "no showed" by a mobile bike repair. Thanks again James and Chris. read more

Stopped at Chandler location, needed a new tube/tire and I was on a time crunch and Anthony was so helpful, fixed the bike immediately, and I was on my way. Thankful to him and also lifting and placing the bike back into my car. Personable, friendly, and knew his stuff, great customer service. Thanks. je read more

This place was great! They tuned our bikes up and were very knowledgeable with all of the questions we had. Quick turnaround on service and very clean inside. A lot of bikes to choose from and accessories. Will definitely be back for future bike needs read more

They do great work, great service, but the guys in the back fixing bikes don't appear to wear masks, and only put one on when they come out to help a customer. This puts them and risk and their customers at risk. Would like to continue to do business here, but won't go back unless this is fixed. read more

I came in to tune my bike. And I didn't have to pay anything. That was really cool. And the guy did it fast. So I'm happy. Thank you so much! read more

Came in with my flat time, tried changing it for over and hour and had Chris take a look at it, not only did he get it fixed within 5 minutes... he gave me a lesson and taught me what I was doing wrong. Really nice and friendly shop, I'll definitely be coming here for any future bikes needs and would recommend anyone else stop by and see Global Bikes as well! read more

Global bikes is amazing!! Especially Mark, and Chris. I ordered my Specialized mountain bike on a Saturday, and it was delivered to the store on a Wednesday. They assembled it free of charge, and Chris even delivered it to my home. Of course I gave him a nice tip :). They are just incredibly friendly and helpful. Chris, thanks for all that you do to deliver true 5 star gold level customer service!!! Greg Ps to the owner, please give Chris a raise :) read more