My experience with GB has been very positive. Bought two new bikes from them. My bike had a factory paint defect and they went out of their way to find a replacement bike from another shop for me. Ed found the new bike and worked on both bikes to cut down the handle bars to fit us. Thanks fellers! read more

They are the best serving my e trike year after year since 2018. Love this business.

Young man who worked there was rude and impatient...then as I was leaving he said "thanks for stopping by!" Yeah right! Not going back! Take my business elsewhere! read more

Eric (sp?) assisted me with my purchase. I needed specific items for a tubeless road setup. Eric was helpful and gave me opinions about what I needed. Professional. Conversational. Polite. Light hearted. Awesome. We're 25+ year roadies (ex-racers) and new to the area. We've utilized another location of Global Bikes (off Ray & 101) with similarly great experiences. Thanks for being an asset to the community, you guys. Please know that we appreciate you! read more

Global Bikes & E-Bikes - My wife and I, climbing South Mountain (before she dropped me). - Bikes Near Me - Gilbert, Arizona

Dustin was extremely knowledgable, helpful, and friendly. He not only fixed my niece's bike, he also wanted to be sure she was safe and checked her tires. I would highly recommend taking any bike there for repairs. I will certainly be headed there for any future purchases as well. read more

Good service friendly atmosphere large amounts of equipment helped me a lot close to my home I have referred folks to the site read more

We bought our son's mountain bike from another Global Bikes location. We purchased the Service For Life (SFL) policy. All labor associated with the $89 Full Global Bikes Tune-up is 100% unlimited as long as you own the bike and can be used at any GB location. They will inspect the bike, adjust derailleurs, brakes, and hubs. They'll lubricate the chain, wipe down the frame, air up tires, and more. The policy has paid off tenfold with how many times the bike has needed service in under a year. From flat tires to loose pedals, we've brought it in for a variety of reasons. My son drives his bike to and from school everyday and all over the neighborhood, so it needs a tune up often. At one point, he was getting flats on an almost weekly basis, so we decided to add the No Flats Guarantee policy, which is $45 per tire. We live between two GB locations; this one and one of the Chandler locations, so we've brought the bike here many times. The team is great and usually gets the work done within a day if not a few minutes. We hope we don't have be back here soon for another repair, but glad to know they can always assist when we do. read more

Couldn't have had a better experience. I've had a knee scooter from when my wife broke her ankle years ago. I've loaned it out on 8 different occasions to people with similar issues. It needed a tune up but because it was "medical device" they couldn't fully service it. The guy showed me where to tighten up the steering and put a hex wrench on it and tighten it up. Said no need to change $50 for a tune up. Even set me up with new soft grips. Great to find a helpful honest bike shop! read more

I was so impressed with the guys at Global Bikes. Gram immediately dianosed my problem and fixed it! I will be an advocate for this shop.

First mistake was assuming that Andrew and Dustin would be able to handle my Project One Signature Madone Gen 8 for a warranty with TREK. After them having my bike for a week and paying $300+ for assembly. Not only is the staff rude, but they have caused additional damage to my high end bike! Contaminated the brake pads, left hydraulic fluid under the hoods(that is corrosive), over tightened parts that shouldn't be, no lubricants on certain parts and lack attention to detail. I now have paid additional money out of pocket to purchase damaged parts. Either it was a rushed job or they don't know how to handle a high end road bike. They could have told me up front that they do not work on these types of bikes or two called me and told me they do not have time to complete it, need more time! Never again will I go here. I will make it known to others too! read more

Global Bikes & E-Bikes - Brake pads - Bikes Near Me - Gilbert, Arizona

Tim helped us and is the absolute bomb! We needed a u lock and have been all over looking. We walked in and told him what we needed. He took us right to it and we made the purchase. Easy peasy!!! If you need anything bike related, please go see them!!!! read more

Global Bikes & E-Bikes - Bikes Near Me - Gilbert, Arizona

Its great to find a bike shop that goes above and beyond. Global Bikes, Gilbert is worth driving from north Mesa to get a repair, or to buy that gotta have it bike Product. read more

Global Bikes & E-Bikes - Whether it's dirt or tarmac Global Bikes, Gilbert keeps me going. - Bikes Near Me - Gilbert, Arizona

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Quick service, lots of options but paid extra for puncture resistant tube here for my stroller which popped within a few months of buying from a grass sticker from the park. They did not warranty it at all. My suggestion save yourself the 15-20 bucks and just buy the regular tube. read more

Good selections of bikes and equipment. We stopped in for a tire repair and ended up picking a pair of sunglasses too. Everyone was super cool and friendly. We will be back for their quality products and excellent service. read more

Global Bikes & E-Bikes - Bikes Near Me - Gilbert, Arizona

I came in on a Saturday with a flat tire on my wheelchair and these wonderful gentlemen took great care of me!!! They fixed it within 30 minutes and we're happy to accompany. I highly recommend supporting this business, they are exactly the type of business we need in this world! read more

Global Bikes & E-Bikes - Waiting on my new and improved tire! - Bikes Near Me - Gilbert, Arizona

I am really impressed with the customer service I received from Global Bikes!  I took my son's bike in to get the back tire repaired and from start to finish the customer service was friendly, helpful, and efficient.  I highly recommend Global Bikes for all your biking needs! read more

This is the only bike shop I've had problem with over 20 years. The men in the shop are arrogant, don't listen to customer and are not communicators. Their customer service is the worst, no customer service! Ego and article around. Stay away! read more

Super friendly staff. Reasonable prices for accessories if you need something on short notice. If you need a good local bike shop I would recommend this place. Inventory is pretty low on bikes currently due to Covid but getting better now that supply chains are starting to open up. I have had service performed here for general tune ups and purchased two bikes from them. Highly recommend. read more

Came in last weekend to get a mountain bike for myself, and a beginner one at that. I worked with Eric to find something in my budget, but also something that fit what I needed out of my first bike. He was an absolute pleasure to work with, took the time to educate me on different features and benefits of 3-4 options, wasn't pushy by any means, and also made sure I took the bike for a spin first. I cannot recommend this bike shop enough, it was an awesome experience, and if you get the pleasure to work with Eric, you'll see what I mean! Thank you Eric and thank you Global Bikes, I will absolutely be back! read more

Awesome bike shop, I am in town from Los Angeles for the holidays with my partner and she suggested I bring my bike to ride with her dad. I recently had a crash and needed a new helmet so I went to Global Bikes to grab a new one, ended up with a specialized helmet similar to the giro I had been rocking for a few years and was happy I ended up in this store, seems like a lot of other stores in the area only had mountain biking gear *which I totally understand given the terrain in the area* but I wasn't forced to run around town after seeing the wide selection of road bike gear Global Bikes had. Thanks again!!! read more

lol yes Braedon will hook you up with bikes that slap! I just got a canyon bike and got my specialized bike and custom coaster brake Indiana Hoosiers bike tuned up. read more

Global Bikes has 2 new customers as of today. They were professional and friendly and fixed my e-bike within minutes of coming into the shop. I just had a horrible experience with Archer's Bike shop down the street (I will never go back there - arrogant) and stopped by Global on my way home. Didn't have to leave my bike. They made the simple adjustment for free. We need to give our business to Global Bikes as they appreciate we customers who just want respect when we do business with them. Global is where we will go when we need help fixing our eBikes. You will be happy when you go there as well. read more

It's the simplest of things that make a great company or store. Global Bikes in Gilbert is great. I had a problem with the wheel of my grandsons tricycle and figured I'd ask the experts. The wheel needed to be bolted to the axil and the end bolt had come off. Dustin took 5 minutes to fix and I was on my way. He wouldn't take any money for his service. My 3 year old grandson was so happy. Thanks Global. Alan read more

We came in on a busy Sunday afternoon to look at mountain bikes for my husband. We started looking at e-bikes and after Tim answered all our questions we forgot about the mountain bike and purchased two e-bikes. Tim was great despite being short staffed and the store being busy. The bikes are pretty great too :) read more

We found this bike shop a few months ago, as we were frustrated with our local bike shop. Dustin has ALWAYS been kind and helpful, every time we go in. Been in nearly weekly due to flat tires on both of our bikes. Bike shop is aways kind and friendly and affordable, and quick service!!!! I tell everyone about GB in Gilbert. read more

I bought my Populo Lift electric bike in March 2018, from Global bike in Gilbert.. The Populo company was bought out by Avant and changed the name to Aventon and discontinued the Populo lift bike model. About 2 weeks ago, the display showed an error code and the bike did not work. I called and spoke with Dustin, and he said bring it in for analysis. I was able to secure the needed controller to fix the problem from Avant customer service. Upon receipt, I brought the new controller to Dustin and he installed the part and did some minor adjustments to the brakes and did not charge me. Dustin did a professional job in representing the Global Bike Brand. I highly recommend Global Bike in Gilbert and especially Dustin. Bill H. Sun Lakes, Az. read more

Bought bikes and a bike rack today. We weren't sure about the rack, so we brought it back to the store; explained our concerns and Dylan took the time to refit the rack for us! Made sure it works with my jeep, fit the bikes just right, and even helped change the hardware to make it easier for us to get on and off. We truly appreciate the amazing customer service! read more

Went in to purchase to water bottle holders (carbon) +140.00. Sat at the front for 10 minutes trying to signal someone to help me checkout. Nobody bothered to help me. I will take my business elsewhere. read more

I had a great experience in this location. I recently moved here and had my bike shipped from the east coast. This location was able to rebuild it for me quickly and at a low cost. From the first time I called until I left with my bike I was given excellent customer service from a knowledgeable staff. When I went to pick up my bike they were extremely helpful in discussing some of the parts and break issues I may have been experiencing. During my time in the store, everyone's was extremely helpful and welcoming to the area. They also discussed local rides and routes, Global is more than just a bike shop but also a community. They host multiple weekly rides for all levels and help connect bikers in the area. Being new in town, I found this place extremely helpful and I am looking forward to future rides and services at this location! read more

I attended a free Emergency Road and Mountain Bike Clinic last night, and was very impressed with how prepared they were. I discovered the clinic through Meetup.com This was a 'no sales pressure' clinic, full of advice, real world stories, and hands on demonstrations. I was familiar with most of the material, but managed to pick up several good habits which I look forward to using. I also learned about tire boots. They also covered chain wear, and hosted a hands on chain replacement workshop at the end of the clinic. Brandee thanked me for coming, and invited me to the triathlon clinic. The shop is big enough to accommodate 12 seats with a display table in the back part of their store. The area was well lit, and at a comfortable temperature. I could easily hear both presenters during the whole clinic. Global Bikes is going to be putting on more clinics, with different topics, such as triathlon training with a bike. They also offer discounts at their clinics, and you get to meet up with other east valley riders, and possibly find a new riding crew. Global Bikes are also one of the few local shops that sells the Specialized Armadillo flat resistant tires. If you're tired of the amount of times you've had to change out a tube, then take a look at this product. Global offers several services, including a 45 minute bike fitting, where they check you against your bike, and make adjustments to provide for the most comfortable ride possible. If you're cramping in your upper body, getting shoulder strain, or a sore back, if may be time to get your bike fitted to your body. read more

Great experience! David helped me out with getting the perfect bike. He was very knowledgeable and friendly. Great experience, my husband is excited to go back and get a new bike as well. Thanks again! read more

Global Bikes & E-Bikes - Bikes Near Me - Gilbert, Arizona

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The guy in the store was a real jerk. I would never give them my business. Somebody needs to teach him how to talk to customers actually how to talk to people for that matter. read more

David is AMAZING!! The Team is AMAZING! This place rocks! They are honest, upfront, and strive to exceed expectations. They also found options that were cost effective and still OEM. read more

Have purchased bikes here in the past and have used the lifetime tuneups for many years. This time I brought my son's e bike bought off internet and my mountain bike bought used on Craig's List and once again had excellent service done to them. The folks working there are super cool and nice. Been coming here for over 15 years and highly recommend. read more

I'm very sad to give this review but it's necessary.I purchased my last 5x from global for myself and my son over the past 10 years always a wonderful experience and was a very loyal customer up until this last year. I noticed a lot of change from a good selection of brands to basically just specialized bikes. I came in the afternoon of St. Patricks day with the intention in buying a new bike... Nobody said a word to me nobody helped me nobody even acknowledged me and I was there for almost 40 minutes.this isn't the first time. It seems you've moved from being a family bike shop to being an only professional upper echelon bike shop where I guess general population just isn't welcome and our money isn't good.. happy to say dicks sporting goods took very good care of me later that day. Love my new bike. I will never be back . read more

This shop is amazing with their customer service. They take the time to explain the difference between bikes and options. The mechanics in back explain things to you when you have issues and are willing to teach you if you ask. Tim helped me pick out my new ride and was able to get me into the perfect ride. This is my second bike I have bought from them in the last 8 months. This is my go to shop and I will go nowhere else. Thank you Global Bikes for the awesome experience. read more

Global Bikes & E-Bikes - Bikes Near Me - Gilbert, Arizona

Popped in on a Sunday afternoon for help with a tube, was in & out in less than 10 minutes! I had new tubes put in tires months ago at another shop, moved & never got a chance to ride before one went flat. The guy that assisted showed a tiny hole close to the valve, perhaps from a pinch, who knows. I thought it was cool that he took the time, I wasn't expecting it. GREAT customer service, I'll definitely be back for all my bike service/repair & accessories! read more

If you're looking to buy a new bike or just to have service on you existing one, look no further than Global Bikes! In particular, I have patronized the Gilbert location at Gilbert and Guadalupe Roads, and the shop and its employees are exceptional. Global carries quality brands in all sorts of bikes and accessories, so if you're looking for something bike-related, you should be able to find it there. They have terrific sales as well, so it seems like I'm always saving money on my purchases. I suppose there are a lot of cool bike shops out there with great merchandise but what really sets Global apart from those other shops is their service. Because Global gives lifetime free tune-ups on bike purchases, I started taking my bikes to Dustin years ago. He knows my name when I walk in, he knows about my family and most importantly, he knows all about my bikes. It's not right to leave one of your most treasured things with just anyone, so I trust Dustin to take care of my bikes which in turn takes care of me on my rides. Dustin is not only friendly and efficient, but he understands that I want a speedy turnaround with the service so I can get back on my bike and ride again. I just picked up my bike this afternoon after leaving it for two days, and it looked beautiful! I also have Jared to thank for that. Not only did he clean up my bike but he noticed something that needed replacing that if left unattended, could have been a potential hazard to me on a ride. The guys did a great job on my tune-up, tires, and other miscellaneous things so that I feel very comfortable knowing that my next ride will be a safe and comfortable one. And, once again I saved money! Who knew that tires were on sale this week!!! Yes, there are lots of bike shops out there. I have a very nice one 1.5 miles away from my new home. However, I am willing to drive more than twice the distance than I used to just to have Dustin and his crew work on my bikes at Global Bike Shop. read more

My experience buying from them was a good one. They were quick to get me into an expensive bike. It was mostly what I was looking for and I really do enjoy it. However, My experience with after care and (free) Maintenance is not as I had hoped. They have become VICTIMS OF THEIR OWN SUCCESS. The repair area is totally maxed out with all the racks full. They can't really hire any more techs, because it's such a small repair area. I have tried to come in on off hours and they are still busy. I saw them the other day and they had 2 set of people looking at ebikes. That is at least 5k they are trying to sell. So of course I understand them not able to help on simple 15-30 dollar repair in any timely fashion. They do get it done, eventually. BOTTOM LINE Great customer service when you are buying a bike. Very knowledgeable and helpful. But if you have any problems.............. you will have many long bike-less days while they fix it. I was 2 weeks without my ride. They are not set up to be a repair shop. They barely can handle the free maintenance on new bikes. If you in a hurry for a repair. they are not it. I wish it were different They are a nice group of guys. read more

My son needed a new bike but he's getting ready for a growth spurt so didn't want to spend too much. Went to about 4 bike shops (and called even more) and found the perfect used bike here that is exactly what we needed. And the service was awesome - we were treated just as well as if we were buying brand-new. We'll definitely be back! read more

Global Bikes & E-Bikes - Bikes Near Me - Gilbert, Arizona