I bought my bike here because I got a pretty decent deal and was excited about the free tune ups. Turns out the service team isn't very good here. DON'T be fooled by the free tuneups. My $3000 bike did not shift right from day 1. I took it back to Global 4 times and even tried 2 shops (Gilbert and Ahwatukee). I was told "that's just how they are supposed to shift". Even though it was skipping gears and shifting REALLY slow. I eventually took my bike to Cactus Bikes. They made about 3 adjustments and it was shifting just like you would expect - hitting all the gears in both directions and would shift quickly. Looks like I will be a Cactus customer from now on. read more

My experience buying from them was a good one. They were quick to get me into an expensive bike. It was mostly what I was looking for and I really do enjoy it. However, My experience with after care and (free) Maintenance is not as I had hoped. They have become VICTIMS OF THEIR OWN SUCCESS. The repair area is totally maxed out with all the racks full. They can't really hire any more techs, because it's such a small repair area. I have tried to come in on off hours and they are still busy. I saw them the other day and they had 2 set of people looking at ebikes. That is at least 5k they are trying to sell. So of course I understand them not able to help on simple 15-30 dollar repair in any timely fashion. They do get it done, eventually. BOTTOM LINE Great customer service when you are buying a bike. Very knowledgeable and helpful. But if you have any problems.............. you will have many long bike-less days while they fix it. I was 2 weeks without my ride. They are not set up to be a repair shop. They barely can handle the free maintenance on new bikes. If you in a hurry for a repair. they are not it. I wish it were different They are a nice group of guys. read more

Bought my first road bike in 35 years at Global Bikes. No pressure to buy more bike than I needed. Took over two weeks to make a decision - yet each time I went in to talk with Dustin, he was happy to see me. They have a great reputation for excellent service and certainly have a winning formula with no-pressure sales. I really got the impression that they were looking for a life time customer and not simply trying to make a quick sale read more

Global Bikes & E-Bikes - Bikes Near Me - Gilbert, Arizona

Since posting my last post, Global Bikes has gone out of their way to remind me just how good of a bike shop they really are! I have to remember that everyone has a bad day, it doesn't always reflect the entire business. read more

My son needed a new bike but he's getting ready for a growth spurt so didn't want to spend too much. Went to about 4 bike shops (and called even more) and found the perfect used bike here that is exactly what we needed. And the service was awesome - we were treated just as well as if we were buying brand-new. We'll definitely be back! read more

Global Bikes & E-Bikes - Bikes Near Me - Gilbert, Arizona

These technicians just told me my dream will not come true for my bike. I wished to raise the handle bars on my bike; however my thought was apocryphal (they informed me). These men just saved me a lot of time and money. I am grateful for their honesty and bike acumen . Now - Plan B read more

Global Bikes & E-Bikes - Bikes Near Me - Gilbert, Arizona

We bought a Schwinn bike that came unassembled. My husband and I easily assembled the bike, but something sounded weird. When we took off the front tire, we realized the bearings were exposed. We called Global Bikes on Guadalupe & Gilbert and spoke with Tim. He said bring the bike in, after I inquired of prices. He said they could take a look no charge. He confirmed that we needed to get the bearings repacked on the front wheel and set us up with Andrew. Andrew quickly scheduled us and said he had time to repacked the bearings. Within 10-15 minutes, he was done. We paid the $15 for that and were on our way. Finished assembling the bike and it was good as new. Actually, the bike is new. We have 3 other bikes, too. So, if we need servicing, we'll come back. It's close. Great customer service. Quick. read more

Small bike shop with caring and knowledgable employees. They don't have many higher end bikes, but like I said, it's a small shop. I bought my lower end Specialized mountain bike at this shop a few years ago, and they will do free tune-ups on the bikes they've sold... for the life of the bike. So, when I woke up one morning to find that my valve was glued shut with slime (note to self: do NOT let anyone put slime inside my tires ever again), so I couldn't even release the air to change the tube myself. So, I figured it was as good of a time as any to take the bike in for a tune-up and have them change the tubes. I dropped my bike off on a Saturday afternoon and they told me that my bike would be ready by Tuesday, but called me on Sunday to tell me that my bike was ready for pick up. When I went in on Wednesday to pick it up (I work 7a-7p and they're open from 10a-7p), they had my bike ready and gave me an update on what exactly they did to the bike. read more

Best bike shop in Gilbert hands down. They have road bikes, Mountain bikes, BMX Bikes, Cruisers and more. The staff is nice and they are very involved in the community. They offer classes on how to ride, how to train, how to maintain, first aid and more. I have bought two mountain bikes from this shop and they have sponsored and/or provided sag support for several rides all over the state. They will treat you right. read more

Great customer service! We turned in two bIkes with flat tires and they had them all fixed in 20 minutes. Knowledgeable and friendly staff. I always take my bikes here when they need repairs. read more

Global Bikes & E-Bikes - Bikes Near Me - Gilbert, Arizona

The guys at Global Bikes are the best. Dustin is a very skilled Specialized tech with great customer service skills. I am proud to call them my home bike shop read more

Global Bikes & E-Bikes - Bikes Near Me - Gilbert, Arizona

Picked up my new trike at a busy time Saturday morning. (waited one, not two weeks.) Chain broke on spin around parking lot; that was fixed right away. During first street ride a noise developed by left wheel. Returned for immediate adjustments by Dustin who was determined to keep me smiling. They have in place many covid adaptations: staff wear masks, wait space outside with clean chairs, limiting customers in store. Thanks for excellent service. read more

These guys were awesome and very informative. They were honest with me and didn't try to over sell. Great business read more

Global Bikes & E-Bikes - 2014 specialized camber comp 29er. - Bikes Near Me - Gilbert, Arizona

I'm from CA, and I was in AZ for a race, my bike was hatin it! I went to all the other local shops and no one knew how to fix my derailleur. But I went to Global Bikes and talked to the service manager Jake SCV Shaw, and he told me exactly what was wrong with my gears after a nice ride up some long hills, it took some time riding to get it figured out but Jake was determined to fix it, and boy did he! It works so much better than when I bought it!!!! I wish I lived in Chandler, AZ so he could touch my bike all the time! just another loyal Global dude! J-DUB read more

We had an amazing experience with Dave. I can't express how happy I am and as well as our family is with his service. My husband recently deployed and we put everything into storage, including my son's bike and made our way to Chandler after a 14 hour drive. He was pretty sad about saying bye to his bike, after all, he rode it every single day. We went to Dick's Sporting Goods in San Tan and the bicycle specialist there was absolutely not interested in helping since my son was at an in-between stage of bikes (previously 14") and I thought an 18" would be perfect, but I'm no professional. The associate at the store quickly shut us down and said he's too small for a 20" and they don't carry anything smaller, except balance bikes. Flabbergasting. Not sure how that works. And they could not order anything appropriate for his size apparently because he's too small and they only had an option for a 16" Diamondback, but we wanted to see it in person first since the reviews were just "ehh..." Anyway, we left with my sad son. I promised him a new bike after we relocated and he saw all those bikes there and we left with nothing. I sat in the car and searched for local bike shops and found this gem. I called and a nice conversation with Jared was awesome, he was reassuring there was something there and they did not disappoint. We showed up, Dan helped us and he was so knowledgeable about bike sizes and how to customize it for my shorty. I couldn't believe a 20" is what he was fitted for, and not the 18". We left there feeling pretty excited to go home and test out the beauty. I let him ride it around the street and took some photos/video and sent it back to my husband. My husband was happy to see his kid's excitement, yet sad at how he's missed yet another milestone. Thanks again for this store and making a great investment with us. read more

Just stopped in to Global Bikes in Gilbert. Wasn't in the market for a bike, just kicking tires and seeing what they had in their inventory. I just moved back to AZ and wanted to get back in to Mtn biking. Ended up having a great chat with David about bikes, the military, family, bike trails in the area, bike components, etc. Such an amazing experience. You don't get this kinda service and friendliness from the corporate bike shops and definitely not Amazon!! I'm so grateful to have this awesome mom and pop bike shop in my neighborhood!! Global Bikes rocks!!!! read more

The service was AWESOME for black friday. We were helped right away. The gentleman who helped me talked me into a cruiser so I went with it. Love the bike! I know I will be using it frequently for sure! read more

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Terrible service at the Gilbert Global bikes... if you want great service go to the Phoenix location on Ray road!

OK I am new to town I'm from San Diego and I just looked up the closest bike shop from my house and I have never been so impressed, I took in my jogger stroller in for a flat tire and they literally changed out the tube for me right there on the spot, recommended to me some tips on why they keep popping and ways to keep the tires pumped up. I'm always having to take my jogger stroller to the air station at gas stations which is such a pain But has been the only way I can get air pumped into the tires, a normal bike pump will not work, so they suggested that I buy a specific valve adapter which no one has ever told me in the 8+ years I've been using the stroller. anyway very fast and friendly customer service, I am so happy with this place and will recommend to all my friends and I will not be taking my bikes or strollers anywhere else! Thank you Global Bikes! read more

I have wanted to purchase a bike for years as I haven't had one since I was a kid. I had absolutely no idea what I wanted when I walked in (besides a kickstand and basket!) so needless to say I had to be educated. Dustin was fabulous. He spent so much time with me explaining different options, and letting me ride several bikes around the parking lot. I was a little particular with what style, what color, how many gears, etc. I was all set to buy the orange one- even though I told Dustin he was breaking my heart because I really liked the green one- and his comment was "we have to sell you a bike you will love." He then basically ended up building a bike for me... the green bike, with that bike's gear shift, and that bike's tires, etc... all down to the basket. I love riding around my neighborhood in my green machine. I even attached a Wee Ride so that my toddler son tools around with me as well. The first thing he points to in the garage is my bike- and he starts to grab for his helmet. Green Machine Bike... few hundred bucks. Precious time building memories with my son... priceless! Thank you Global Bikes! read more

Took my bike in for a general tune up. Folks were very helpful and did not look down on the fact that I'm just a beginner rider. They didn't try to sell me things I didn't need either. I also mentioned I'll be getting my wife a bike and they let her test ride one without hanging around pressuring us to buy. That was much appreciated. We'll definitely be back. Plus, it's a local shop and I'd rather put my funds back into my town than anywhere else! read more

I was referred to Global Bikes by a neighbor. When I called and told them the problem I was having with my bike, they gave me a rough estimate and told me to bring it down when ever and they could know exactly what the problem was. I brought it in, within 5 minutes the mechanic knew what it needed and also noticed my gears were warranted as well. So for $15 I got my tire trued up, and a new set of gears. If it wasn't for the mechanics at this place being so honest, I probably would have spent the money and had to buy a new rim. This is the best bike shop I have ever been to. Very reputable! Just like I told the store manager as I was leaving, I will definitely be back. They also have a good choice of after market stuff. New seats, phone holsters. Anything that a novice rider like myself would need, up to a professional cyclist. read more

Great service. Mid range bike selections. Very personable staff. Dustin, the service manager goes above and beyond to help. I LOVE that he searches for and finds issues and potential problems with my bike and brings them to my attention. He advises with solutions and opinions. He keeps me going back read more

I've had nothing but good experiences here! Dustin and the rest of the mechanics have handled my tune ups really well and even saved me money by downgrading my level of tune up when it wasn't needed and could be handled at a lower cost tune up. Great customer service! read more

Friendly staff, laid back and high quality stuff! Went in on a Wednesday afternoon to get my toddler a really nice bike helmet...way better than the Target stuff for just $10 more. read more

Honest and knowledgeable staff. They earned my business for life. Went in thinking I had an issue with a bike. After a few minutes they fixed the actual issue and didn't charge me for the fix. I'll take honest and knowledgeable any day. I was in the market for a new bike and I won't shop anywhere else. Fantastic experience. read more

The staff is awesome and very knowledgeable. I would strongly recommend anyone lookin for a bike to check them out!

Horrible customer service and experience at the Gilbert store, bike was taken apart not put back together and other bike came out with flat tire...no response from manager. read more

Just went in to get a new tube for my daughter bike was in and out in 10 minutes. Great bunch of guys. They will get my business again.

So, yesterday I was doing a little research on where I could sell my specialized hardrock mountain bike. I called global bikes in Gilbert and, Luis picked up the phone. Luis said that would be something they would be interested in and also that the size of my bike was very common. He put me hold for a min or two so he could ask the guys in back to see how much I could get for a 2006 specialized hardrock. After he returned to my call, Luis said that he could offer me between 125 - 150 but I would have to bring it down to the shop and have the bosses check it out and would have the final word... Today... Brought my bike down ( from North Scottsdale ) to there Gilbert location. As it turns out Luis was there and he says that he remembers the call and that he said all of those things. But the ( bosses ) said that there weren't looking to buy any used bikes as off now. They all really didn't give a you know what and all they could say was... Sorry bro. I absolutely would never recommend this business to sell your bikes or anything with two wheels. I would put zero stars for this company if I could. read more

Glad everyone else had a good experience with G.B. Mine was the opposite. Bought a cruiser two years ago and had nothing but problems with both bike and G.B. First day I got the bike supposedly 'ready for the road' and it looked as if the service guy rushed through the process as screws were not tightened. Next I had an issue with the back brake rubbing, took it in and they 'repaired' it only to have it rub again. Took it in a second time and they fixed the brake by modifying the bike, then the crank made a rattling noise. They fixed that and now the bike makes a whining noise when I ride it. I am so tired of dealing with G.B. as it seems they are only concerned with pushing bikes out the door and do not help a customer in need. I am going to give this bike away and get another one somewhere else. read more

Just Another awesome review for these guys. They were all super helpful and picking out an awesome bike for me. They are all knowledgeable with exceptional customer service and like to go above and beyond to help out. Experience was so good I am going to make this my go to bike shop from now on. read more

Came by today to get my son a bmx bike. I have no knowledge about them but David explained everything well and was a very friendly guy. I normally shop at another bike shop for my hobby as global don't carry trek but after this experience wish they did as I'd shop here more often. read more

These guys are super smart great to have them check over a bike before you spend a bunch of money. Nice having a place like this close by. recommend thorn proof tires they last longer. Don't forget a nice evening light as well it is Arizona law read more

Luis treated us very well as we bought bikes for my twins. Installed speedometer in minutes and helped us hook up the bike rack. Excellent. read more

I haven't purchased a bike here but have browsed the store in detail. The staff is friendly, especially David who is fun, knowledgeable and accommodating. He also leads group rides several times a,week. He walks the walk and talks the talk. If you need expert advise on bikes , talk to David. read more

Recently purchased a mountain bike, two Camelbacks, and other misc equipment from Global Bikes in Gilbert AZ. The customer service, knowledge base, and warm welcome I observe during each visit keeps me coming back. Kudos extended to Evan for helping us with the selection and purchase of our bike and other equipment. Another SHOUT OUT to DUSTIN REED who volunteers his own time to teach new riders the basics in Bicycle Repair. THANK YOU!!! read more

The staff is amazing. It has been along time since we have been on bikes and they took the time to make sure the bikes fit us. There were no high pressure sales or any pressure at all to purchase. We have now purchased two bikes from them and they will continue to get our business. read more

Got my Camber here. So far so good. Love their service. As someone that is new to the MTB scene, they made me feel welcome and educated me along the way read more

All the guys at Global on Gilbert are awesome, but I have to give props to Scott!!! He never seems to mind tweaking my cleats, listening for a funny sound in my bike, giving good advice....He's the best. read more