Avoid Givenchy at all costs. Their return policy is outrageous -- basically no returns allowed, even if you never leave the store. At best, they'll offer store credit after making you beg for it. I went in to buy a pair of shoes, expecting to spend around $1,500. I didn't realize the color I chose was full price, and only saw I was charged nearly $3,000 after my card was swiped. I asked them to void the transaction immediately -- I hadn't even left the counter -- and they refused. To make it worse, a staff member named Lucas mocked me to my husband after I left because I was on the verge of tears by this point , saying I shouldn't be trusted with a credit card and made degrading remarks about me. Completely unprofessional and humiliating. Thankfully, since I never even left the store, I'm now disputing the charge through my credit card company. I've never had this kind of experience at luxury retailers like Chanel, Dior, or YSL. Now I see why this boutique is always empty and has so many bad reviews. Believe them. read more

the store is amazing. Clean and organized. the stuff is very helpful and friendly. great collection assortment and they can always assist you to obtain the perfect sizes for you. read more

Claudia helped me find the perfect wallet, super nice awesome customer service even mailed my recipe to me when I left it there! Unbelievable!! Super stoked thank you guys! read more

I came here to look at the Oswald the Lucky Rabbit collection before moving across the country. (As it released to boutiques after Christmas and before New Year's Day.) It is located across from Celine on the second floor of the main building of South Coast Plaza. The boutique is small but they have a good offering of women's and accessories in the front, and men's apparel and accessories in the back room. When I went, they seemed to have almost all of the pieces from the Oswald collection available, with the exception of some smaller items. (Ex. Baseball cap, water bottle, etc.) Initially I browsed around without the assistance of a sales associate, and eventually I approached one of the gals who stopped her conversation with her colleague to assist me. She looked for the item I was looking for, a keychain in the shape of Oswald, and located one in the back. She was helpful in answering my questions for the piece and even told me honestly that if I was concerned about keeping the piece, it was best if I bought it online and returned it, as the store doesn't do refunds. She gave me her number in case I had further inquiries, including one for the hat from the same collection. Prices are high but they're not quite as expensive as Chanel or Dior. I do suspect over time they will get to that point as the brand looks to hire more celebrities to promote their items, such as Korean girl group aespa. Parking options include any of their flat surface lots or the structures. read more

On June 30, I wanted to go into the store to purchase a pair of sandals, as I walked in I was greeted by this nice gentleman, and than quickly after a female that was working at around 3pm chimed in and said there was no dogs allowed and that it would have to wait outside with my boyfriend, as I said he was a service dog she did not care? She said south coast has a policy that there isn't dogs allowed??? UH half the mall had dogs in it lady, and mine is a service dog??? If anything were to happen to me in that store it would have been on her because the dog is my life line. SHAME ON YOU WHOEVER IS THE MANAGER OF THIS GIVENCHY STORE CHECK WHO UR HIRING AND MAKE SURE THEY ARENT IDIOTS lost a guest, went to Nordstrom in stead :-) SOUTH COAST GIVENCHY STORE COULD CARE LESS IF U HAVE A SERVICE DOG, THEIR STORE WAS EMPTY WHEN I CAME TOO. :-)))) read more

When I first started buying designer items a few years ago, I came into this store. I only had one Gucci bag at the time. I didn't know much about Givenchy or anything designer really. When i first came to the store i looked really bummy and not put together, but Judy helped me out and treated me like a normal person. I was pleased to see that she didn't judge me for how i looked. She was really kind and helped me pick out a few items for my boyfriend anniversary gift and a little bit for me too lol. After that day I have came back many times. She knows me and my preferences so well. She will text me when there's upcoming releases and personally picks out things she knows I will like. She has helped style me throughout the years, especially when it came to important social events. Looking at my collection now, about 80% of it is all Givenchy. It's not because I like the brand, it's because I like Judy. My boyfriend has even agreed that we wouldn't have this much Givenchy stuff if it wasn't because we liked Judy so much. Her, and her store has always given us the most outstanding service. From the security who greets us with smiles and knows our faces, to the store manager Patrick; always welcoming, and especially Judy. I recommend stopping by this boutique and having the same experience ! :) read more

Givenchy - texted Judy what I needed and a time I needed it ready by.I came in grabbed my items and left within 10 min - Leather Goods Near Me - Costa Mesa, California

I'm always timid going to luxury stores but thank you simi and Sam for being so comforting! This is my first luxury store that I felt like there's a safe space. I would definitely only come here again! read more

Beware of buying from Givenchy in store. Once you buy from there, there's no way to return something if you end up not liking it or if it's a wrong size (as other reviews have mentioned). I called the store to see if they had a certain bag in stock, and the associate said yes. She proceeded to send me an invoice via email so I can pay online and just pick it up in store. By the time I got to the store, it was wrapped nicely in a box and bagged. I purchased this bag as a birthday gift for my mom, but she ended up not liking the quality of the bag. She tried exchanging it for another bag which she later realized she also did not the quality of it. She would have liked to return it, but was told that they do not do returns. I looked online and it states that a product can be returned within 30 days of the receipt date. I was just told that this only applies to purchases made online. BEWARE OF BUYING AT GIVENCHY! THEY WILL NOT ALLOW YOU TO RETURN ANYTHING ONCE YOU BUY SOMETHING FROM THEIR STORE. read more

I bought pants here. It was my first purchase at Givenchy but it most-certainly won't be my last. The quality is second-to-none and unlike some of its competitor stores literally feet away, I feel the craftsmanship of the item (and not just the brand) justify the price. Huge shout out to Tyler J at the store. He was infinitely patient and provided exemplary service. I was bringing the pants back for minor alterations. I mixed up my appointment time (entirely my fault) and showed up early. Rather than send me off, Tyler invited me in to relax, poured champagne, and made me feel most-welcome while waiting for the tailor. This is how you make a loyal customer. I'll be back! read more

Not that many options, but I did get a green little lace dress from here. It has see through cut outs that are really cute. Mainly I come here for the sweat shirts those are the best or an oversized shirt to wear as a dress. read more

I have and still is a St Laurent gal, but always loved Givenchy purses. Stopped by yesterday and decided to finally check out there many selections of purses. Of course it didn't take long for me to decide that I was bringing one of those beautiful purses home. I absolutely love my new purse and can't wait to add more to my collection. read more

After much searching, I was so pleased to have found the perfect gift for my husband for Christmas. I purchased the Triangle Backpack from Givenchy, which he could use on our upcoming trip to Paris. It's modern, stylish, but also very classic. I can see it being used for years to come. Ramon at Costa Mesa helped me to make the holiday even more special by finding a beautiful gift box, and giving me all of the supplies I needed to wrap it up nice and neat -and even arrange for it to arrive when my husband would be out for the day! I can't tell you how this simple interaction exceeded my expectations, and delivered a perfect solution. Even though I may have to shop from afar (and when the bank account allows), Givenchy has found itself another client for life. read more

Before visiting this Givenchy boutique, my girlfriend and I had purchased the brand from department stores like Nordstrom and Saks many times. After coming here and getting personalized service from the staff here, it has been my go-to for Givenchy over department stores even if I have high status with department stores that offer rewards back. All the staff are kind but this review is mostly in part due to Simi and Sam who work here. Simi is our sales person and Sam is usually the manager on-site when we shop; definitely look for one of them if you need anything. Simi specifically has gone out of her way to make shopping here seamless and has gone above and beyond expectations for customer service, even offering to do international shipping for us at her own time and expense outside store hours when the store was unable to. My girlfriend and I have gotten everything from backpack bag, hats, purses, shirts, jackets from Simi and can't recommend her enough, she definitely adds a positive impact to the shopping experience at Givenchy. Hope to be back soon. read more

Givenchy - Leather Goods Near Me - Costa Mesa, California

See all

Best customer service. I was assisted by Didi who was so solicitous and very nice. Of course I was buying you would say, but no, I did not get that much warmth from the other stores even when I made a purchase . The manager, Andres (I hope I got his name right) was so amiable and friendly as well. I was so happy with my purchase. Givenchy is now my most favorite brand because of them. Shoutout to Jim for inviting us in when we were just passing by and ended up buying a beautiful purse. read more

Had a girls night at SCP and decided to drop in and see what was new at Givenchy store. Judy, the SA we worked with went above and beyond to give us the specialty retail experience. She was very knowledgeable and professional on all the items we were interested in. I can't wait to return next week for my Antigona :) read more

This boutique just opened a few weeks ago! Nice not having to drive to Vegas for this anymore! Great location and beautiful boutique! Love my sandals! Excellent service! read more

See all

I went into givenchy earlier this week tried a pair of black slides which I remember sizing up because I like a big fit. Only wearing them at home realizing it was a size down which I didn't like . When in today hoping to be able to exchange the supervisor (Asian lady ) who had helped me earlier this week who was the one who gave me the wrong size said she couldn't exchanged because I had worn them . I don't walk out the store expecting to get the wrong size obviously I got home to putting them on . I said okay I understand it's your company policy but now this was on you . She was the one who sold me the wrong size . As a manager myself she didn't want even try continuously said she couldn't take them . I know she could have done more for me . The slides looked just fine I never even wore them out . Terrible customer service . Knowing she gave me the wrong size and not being helpful is not okay . read more

Tall black dude working I heard complaining on the way in about the previous party complaining about not being helped meanwhile once they leave I'm standing outside the rope still for about four minutes and it's only when a black couple walks by does he tell security to open the rope but then they keep moving and he tells him to shut it again, then they come back to come inside and then they finally let us all in. Funny thing is the previous group wasn't even white they were Latino like me. If you don't want complaints then how about not treating non-black shoppers unfairly? Ridiculous how politics have to come into everything even designer clothing at south coast plaza ‍ read more

Where do I begin. My boyfriend bought me givenchy shoes for my birthday and they didn't have my size online so we had to go to this store which is an hour and a half away from home. They did not allow us to try them on in store, and when I got home I realized they were way too small, their slides run small FYI. So my boyfriend went back there to get the next size up and they didn't have that size either...seriously? So they ordered them online while he was there. My boyfriend offered to just give the small ones back to her because they are no use to me, she told him to hold onto them. We just went to pick up the new pair and the lady, Judy P. said she cannot accept them back, because there is wear. We told her I didn't wear them besides the first day I tried them on, and she even saw them after that and said they were ok. She refused to listen, so we left there with the small shoes. Judy is by far the WORST customer service I have experienced in my lifetime. I would take Louis Vuittion, Gucci, Versace, etc. over them any day. read more

Givenchy - Leather Goods Near Me - Costa Mesa, California

Ramon was AMAZING. He listened to what I was looking for and quickly sent me photos of items that he thought I would like. Living far from the store he made shopping so easy. He even made sure to follow up after the delivery of my purses to make sure they met my expectations. I love my purses and the experience made it even more special to me. Thank you to Ramon and the staff at this store for your great customer service. I will forever be a loyal customer. read more

This store has nice staff and a decent selection, only right off is they cant get you to refund only store exchange, store credit, I suggest make sure you really like it before buying from the store, but if you like to do returns buy from there website. read more

I cannot thank Patrick and Ramon enough. I purchased a skirt from Europe and after repair, the skirt was still defective. Patrick worked with the Paris office and consistently followed up. He was able to offer store credit at his store. Upon arrival, Ramon helped me for over 1 hour as I tried on various garments etc. Ramon is very positive and extremely patient and listened to my wants and needs. He showed many options and remained positive and upbeat. He is an awesome sales associate- attentive, professional, relatable and kind! Thank you both so much for accommodating this and helping me choose 3 amazing items!!! read more

I couldn't decide if I wanted the classic logo slides OR if I wanted to purchase the millennial pink slides. I was so hesitant and indecisive...the lovely staff at this Givenchy location were patient, kind and laughed with me about my weird debate with myself. I ended up purchasing both slides due to their service and patience. Easy decision, right? I love that I didn't feel pressured or like a nuisance to the staff. I will definitely comeback to this location/only purchase my Givenchy items from them directly now. EXCELLENT SERVICE! read more