From the minute we walked in we were greeted and felt welcomed. Hector was amazing with my picky daughter from start to finish! Kudos to Hector because she's hard to crack! My daughter will be absolutely beautiful in her new heels on graduation day! Thank you for an amazing shopping experience with exceptional customer service! Alex was also amazing at checkout! You guys rock, keep up the good work! We will definitely be back to this location in the future. 10/10 recommend this store! read more

Christian Louboutin - Shoe Stores Near Me - Costa Mesa, California

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Christmas Eve, eve. My first time in the store! We had Teddy as our sales person and couldn't have dreamt of a better experience! He was so kind and patient and an absolute sweetheart through the whole experience! I had to try on a couple different sizes but he picked out the perfect size based on how my feet fit in the shoe he wrapped up the box so beautifully! I can't wait to go back! Thank you Teddy I'll see you soon! read more

Christian Louboutin - My dream shoes - Shoe Stores Near Me - Costa Mesa, California

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Monica was an amazing host, she offered water and was very patient. Please ask for Monica!!! Her patience and assistance was remarkable.

This store is amazing! They have are large selection of items from shoes, to handbags, to other accessories. Located on the third floor of the mall near Nordstroms. The service is impeccable! read more

My husband was on the hunt for a new pair of sneakers--it's been a hot minute since his last pair from Mr. Louboutin. He had been eyeing the F.A.V Fique online, so since we were in the area, I suggested we stop by. We were greeted by Rodolfo, and let me tell you, he was an absolute gem. Helpful, attentive, and genuinely invested in making the visit worthwhile. Unfortunately, they didn't have my husband's size in stock. Stock here can be a hit or miss--but the service never is. Before we left, Rodolfo shared his direct contact for the boutique, which I really appreciated. Sure enough, a day and a half later, I followed up. This time, it was my turn--I finally went for the Marchacroche Duna boots I'd been eyeing for months. Teddy helped process my order, and everything from the service to the beautiful packaging was flawless. The store itself is always spotless, the staff is consistently warm, and even when I walk out empty-handed, I still leave impressed. That said, I really wish I had walked out with a Miss Z--maybe next time. read more

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Review for Christian Louboutin Store I'm sharing this review to reflect my recent experience at the Christian Louboutin store in South Coast Plaza, Costa Mesa, California, which unfortunately happened on my birthday. I went in excited to pick out a specific pair of shoes, but the experience left a lot to be desired. When I arrived, I let the sales associate, Teddy, know exactly which shoe and size I was interested in. However, Teddy was extremely persistent about pushing a completely different pair on me that I had no interest in. Even after I made my preference clear, he kept insisting I try on the other pair. The next day, I called the store and spoke with the manager, Liam Tran, hoping to address the situation. Unfortunately, Liam defended Teddy's actions by suggesting that they often deal with customers who only try on shoes to buy them online. That was not my intention at all, and I felt completely unheard. In short, I will never shop at the Christian Louboutin store in South Coast Plaza again. This was far from the birthday treat I hoped for, and I hope the store takes customer preferences more seriously in the future. read more

I had to return my pair of red bottom pump... I was unable to walk in them.. yes, I wore them, but to the reception of the wedding from the hotel... it was very painful... My experience with returning the shoes was not what I would have expected... It was a restrictly "no exchange or return" so I was disappointed with the customer service I received... so there won't be a next pair with Christian Loubiutin in which I have several pairs... read more

Dear Christian Louboutin Customer Care Team, I hope this message finds you well. I am writing to formally express my deep concern and disappointment regarding the handling of my recent exchange. After completing the exchange process, my shoes were mistakenly sent to an outdated address, despite my multiple attempts to update my information with your team. Since December, I have been contacting your main office on a weekly basis, seeking resolution. Unfortunately, each time I call, I am placed on extended holds, misinformed by representatives, and promised follow-ups that never occur. Some representatives have even given me false names and stated there is nothing they can do regarding the incorrect delivery, despite my repeated requests to update my address. To provide further context, I was in an induced coma for six months and, during that time, relocated. I communicated this clearly and only requested that my shoes--an extremely sentimental gift from my late sister--be sent to me in the correct size. I am not seeking a refund; I simply want the shoes that hold tremendous emotional value to me. It has now been six months with no clear resolution, and each time I call, it feels as though my concerns are dismissed without care. For a brand as prestigious as Christian Louboutin, this experience has been profoundly disappointing and disheartening. I kindly ask for immediate assistance to resolve this matter. I would greatly appreciate a direct point of contact who can help ensure that I receive my shoes as originally intended. I trust that Christian Louboutin stands for excellence, and I am hopeful that my situation will finally be handled with the care and respect it deserves. Thank you for your attention to this urgent matter. I look forward to hearing from you soon. Sincerely, Ruben Muñoz read more

I wanted to share a special experience I had with this store that has caused me to not only become a lifelong customer, but which made sure that I will recommend this particular location and staff to anyone and everyone. If you want to skip to the important part, know this: this store, specifically its management and employees know how to create a luxury, bespoke experience for every client, and they will go the extra mile more so than just about anyone I've ever encountered in the retail space. Absolute five stars, recommend without reservation. So I was purchasing a pair of these gorgeous shoes for a friend who I was planning to enter into business with. A few days before I had planned to pick them up, my sister announced that she was newly engaged. So I saw an opportunity and had an idea in my head of a way to create a really special experience, not only for my friend but also for my sister and my niece. As the day approached for me to pick up my friend's pair of shoes, I called my sister and asked her to go in my place because I pretended to have another commitment. She did not take much convincing and was happy to do so because after all, these are Christian Louboutin's. So she and my niece planned to go to an appointment and choose between a few pairs of shoes to be given to my friend. I called the store in hopes that I could keep that ruse going but eventually, to reveal a surprise to my sister that I was also giving her a pair for herself, as an engagement present. I also was fairly certain that my niece would find a way to walk out of the store with a pair of shoes as well. I wasn't sure this was going to work frankly, because in my own prior years of retail experience I knew this would require someone motivated, intelligent, caring, and dedicated to spend the time and take the care this would require to do just right. What I didn't want is for my sister to walk in and give her name and for the staff to say "oh you're the one whose brother is buying a pair of shoes for her!" I wanted it to be a surprise and to have a little bit of theater to it. I turned out to be very lucky, and to have come to the right place. Because there ended up being an employee and manager at that store who took extra time to listen to me, plan this experience with me, and ultimately to show the sort of dedication and professionalism with their customer service that I could have only dreamt of. They made this experience 100% what I wanted, both making sure that there was a big reveal and surprise, while treating my sister and niece like the most important people in the world, which was exactly precisely what I hoped would happen. Even though it was a little unorthodox and took some extra planning and time on their part, the staff was happy to accommodate me and the manager in particular showed an immediate understanding of what I wanted and needed, so much so that I will absolutely say that she is the most talented and amazing customer service professional i've ever worked with or purchased from. My sister was in tears, my niece was jumping up and down, and they had no idea that any of this was happening until the perfect moment. I could not possibly recommend this store and this dedicated staff with more enthusiasm, and without any reservation I happily do so here. I was absolutely 100% satisfied and blown away that my little idea became this project that these people helped execute with flawlessness and pride. With the same pride I hope that anyone reading this takes my word that if you want a luxury experience and an absolutely incredible pair, or two pairs, or 10 pairs, of the finest footwear on planet Earth, this store is the place you will find it, and it will be matched with the most incredible customer service I've ever encountered in my years as a customer, and the finest I've ever seen in the old days when I used to manage and work in the retail space. This staff deserves all the kudos and praise in the world, and it hopefully goes without saying that the three women who benefited from this idea could not possibly be more pleased with the shoes they received. Beautiful, one of a kind looking kicks, the type of product that when your eyes even hit them for a half second, you know intrinsically that you are looking at the finest shoes money can buy. I want to extend my thanks again for everything that these amazing people did for me, my family, my friend, and my new business. I'm a lifetime customer, and I think you should be too if you're reading this far. Thanks for listening. And thank you to those who helped make this experience one my sister in particular will never forget. Nor will I. 10 stars. read more

Christian Louboutin - My niece holding her new favorite thing in the world. - Shoe Stores Near Me - Costa Mesa, California

My fiance took me here to measure my size and for the classic red bottom pumps. I have the beige pumps, but have always wanted the black ones. Finally got it today and they are absolutely gorgeous! Great customer service from all the ladies here helping me out today. My dog even had lots of pets and belly rubs while I shopped. I will be back read more

OMG I loved my experience at this store with Janice! She helped me look at several pairs of shoes in my size and made me feel super comfortable. It was my first time buying such an expensive pair of shoes. In fact, my experience with her was so amazing that I bought two pairs: patent leather Mary Jane's and the ginko slingbacks . If you want to buy a pair, but are a little shy or intimidated, ask for Janice when shopping at this store. read more

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Finally been able to add these gem to my personal collection! I got the size 36 with runs a little big for my feet, but it is an easy fix with the silicon padding. These Follies Strass shoese are absolutely stunning! read more

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The girl here was so nice . As soon as my foot went into the shoe my entire muscular skeletal structure was changed . These shoes are high . They will make your back arch and you won't be able to walk fast This was joyed by someone else within the mall who called security and had like 4-5 guards surrounding me and looking at me me. Approaching me and bothering me . I hate this mall because these security guards are either threatening to call the cops on me or asking me for me number . Honestly the girl who helped me at the store was so nice . But these guards need to have training on a lot I mean a lot of thing . Why did I spend 800+ for them to badger me and harass me . Get away from me !!!! !!!!!! Ugh !!!!!!! read more

Christian Louboutin - Would have been the perfect shopping trip but the security harassing me all the way out of the mall - Shoe Stores Near Me - Costa Mesa, California

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I've gotten multiple pairs from this location and the service is amazing. I keep returning and getting convinced to purchase more One design was out of my size and the staff helped me order it online and I received it in mail couple days after read more

I haven't officially gone there yet, but from talking on the phone with Danny, I felt very comforted in knowing that there is such great service and his willingness to help and be so gentle and kind with me and my silly questions for where I can get my Louboutin heels repaired was very helpful! Thank you so much, Danny! I will remember you if I ever decide to splurge and buy myself another Louboutin. read more

Thank you Zain for the great customer service! Made my first purchase here the most memorable. read more

Christian Louboutin - Shoe Stores Near Me - Costa Mesa, California

Huge thanks to Janice for helping me find my first pair of red bottoms! My boyfriend had purchased a pair of pumps for me as a birthday gift, but because my feet are slightly uneven, they did not fit well. Time went on and I was negligent about the exchange policy until I remembered and panicked. We rushed to the store on a Sunday afternoon, distressed and underdressed. Fortunately, Janice approached us while we were waiting in line at the register and was very understanding and accommodating. Not only did she accept the exchange, but she also assisted me in finding a better-fitted pair. I thought I wanted slingback sandals, so she suggested a new style that just arrived and brought out several sizes for me to try. However, I realized that they didn't fit the way I wanted and was more interested in the ones she was wearing, so she made another trip to the back. At long last, I came home with a pair I loved. I really appreciated Janice's help and patience in making it a fun, memorable shopping experience! read more

Christian Louboutin - Shoe Stores Near Me - Costa Mesa, California

I bought my first pair of Loubi Queen "12O mm" this week to celebrate my graduation. Teddy assisted me and was Amazing! He was very personable and seemed very interested and dedicated to providing me with the perfect shoe to walk in for my graduation. He made my experience fun and exciting and because of him, I will not forget this moment. Hats off to Teddy! read more

Next time you visit the boutique ask for Michelle Fitchett! She is the best Every time im looking for my size she keeps me posted it. read more

I love this location! Everyone is always nice, but Joseph is amazing. He's friendly & makes sure you get well taken care of. He helped me order the heels I wanted & texted me as soon as they got there. I went to pick them up & of course he had just gone to lunch LOL. I did go back after to say Hi. I will definitely keep going back to this location! Thank you Joseph, great customer service! :) read more

I usually get my Loubs at department stores like Nordstrom or Saks fifth avenue. Since hubby wanted a pair that were sold out at Nordstrom. So we came in to see if they had the same style. Our saleslady was very professional and helpful that she ordered a brand new pair for hubby. And surprisingly it shipped faster than expected. The experience was the same pleasant when we came in last Saturday. The salesgirl was more than friendly and helpful with us. Since my size is a rare 5 so it was hard to find my size in the styles I liked. I can fit in size 4 too but it's uncomfortable to wear heels that tight. Finally I decided on a pair of black sandals and they are so classy and beautiful. Hubby was lucky enough to get a pair of brand new shoes again. They polished the leather so mine looked great too. And I doubted many women had tried on that pair of size 5 anyways. Our recent shoe shopping experiences here were very pleasant and smooth. I think we will come in again instead of shopping at department stores. For more styles and great services of course! Ps. They have a 30 days return policy for unworn shoes. It's actually better than most high end stores! Usually it's only 2 weeks! read more

poor customer service. I've purchased a red bottom heel and tried it at home for less than a minute. I've returned it with the sticker, and everything it came with, and the bottom was completely shiny and clean. However I was notified about a $50 fee since there was few scratches on the bottom. My point is not the $50, however this feels like scam since I did not were the shoe at all and only tried it for less than a minutes at home. However, I was notified about a $50 fee since there were a few scratches on the bottom. I'll never purchase anything from them anymore. read more

While shopping at South Coast Plaza, I stumbled across the Christian Louboutin store upstairs. I had to go in! Unfortunately, there was a looooong line which was moving sooo slow. But I really wanted to go in. So I waited and waited and waited. I waited for almost an hour. When it was finally time to go in, I knew exactly which shoes I wanted to try on. The lady who helped us, I'm so mad I got her name, but she was so nice and patient with me. I tried on several different pairs of shoes and found thee pair! My hubby bought them for me, and I couldn't be happier. Even though I waited forever in line, it was so worth the wait! Excellent customer service and great experience. I love the shoes, and I wear them all the time. read more

Christian Louboutin - The Hot Chick shoe - Shoe Stores Near Me - Costa Mesa, California

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For years I resisted every basic bone in my body to acquire shoes from here. The time came for a pair of special occasion shoes and I went into Christian Louboutin to "look" It all went down hill from there. Michelle, the assistant store manager, warmly greeted us and led us to the area housing men's shoes. She was personable, funny, and very patient with us. She was never pushy and didn't hoover over us. There was no reason to. I realized after standing 20 mins in line to get into the boutique. Christian Louboutin is similar to Tesla. If you don't buy anything, there are literally 15 people behind you who are ready to make a purchase. I hesitantly tried on a pair of loafers and of course they fit like a glove. They were on point in every-way. I appreciated how Michelle was honest and able to answer all of our questions. It was a memorable purchase and I have no regrets. Thanks goes to Michelle for a wonderful experience Michelle. read more

Located on the third floor of South Coast Plaza outside Nordstrom's and across from Oscar de la Renta, this is a small boutique mostly featuring their iconic styles of high heels and a variety of other shoes. The location is small, which means they can only let in a very limited number of customers at a time during these times. (I believe there was 4 maximum when I got in line this past weekend.) After making a quick return at Nordstrom's, I decided to check out the boutique to avoid the downpour of rain. There was a good-sized line outside with visible markers to show 6 ft in the line and everyone seemed to be following them, thankfully. Eventually a clerk came out to check on people in the line and to answer their questions, while the customers inside began to wrap up their purchases. When she got to me, she immediately told me they did not carry the ballet flats that resemble a pointe shoe. (They only carry the pointed toe flats.) She was kind to offer to check if any of their other stores or retailers in the US offered them and she quickly went back inside to grab her phone. It was cool - she pulled up the finder app for the brand on her phone and showed that they were mostly sold out, due to the popularity of the style. She guessed these were seasonal and not going to be restocked. I did ask her honest opinion about sizing with the flats and she explained that it varies from style to style. She concluded that she didn't want to mislead me with information for the style of flat I'm looking for, but she confirmed the pointed toe flats they offer are usually small. I asked if she could recommend a local cobbler/repair person for their shoes and she gave me the business card. (I own a pre-loved pair of their heels but considered getting the heel taps replaced, along with some leather repair on the heel.) I didn't stand in line after that, as there was nothing else I wanted to look at. But maybe some day I'd come back and take a look. read more

Monica is super amazing and sweet! Best salesperson ever. She helped me find my perfect pair of beautiful high heels. But the low stars will have to be the result for the guy at the register. He's really pretentious and acts like he's too good to help anyone or answer any questions lo. Hilarious. I don't know why he thinks he can be like that with customers. I noticed the nice couple in front of me had some issues with his off putting vibe too. He really sort of ruined my first shopping trip with Christian Louboutin. I will come back for Monica if I want a second pair, but as for the cashier. I'll make sure to request for someone else because his whole vibe was really annoying. read more

Anyone who knows even a little bit about fashion or status symbols can recognize a pair of red bottoms. Christian Louboutin is a French shoe designer who rose to fame in the 90's after decades in the industry. He designed for Yves Saint Laurent and Chanel, and worked beside Roger Vivier (the inventor of the stiletto), before opening his own salon. This boutique in South Coast Plaza is small, but well stocked with many of their best selling styles. It is somewhat difficult to find, located on the elusive third floor. If you are lost, look for the elevator outside Louis Vuitton. I came in here looking like a bum, after a chemical peel, and was was still treated like a valuable customer. Michelle F was awesome, pulling everything they had in my size that would go nicely with my wedding dress. She did not rush me, and was highly knowledgeable of the styles. Loubs are known for being more about fashion than function, and most styles are pretty uncomfortable. However, the Follies Strauss are very comfortable, even in a high 100 mm stiletto heel height. This is due to the mesh material, which allows for stretch. They look and feel like real life glass slippers, adorned with shimmering crystals and a laminated suede heel. I purchased them for my wedding; so excited! read more

Christian Louboutin - Got my wedding shoes! - Shoe Stores Near Me - Costa Mesa, California

Lovely store the staff was very nice. But the white young man who assisted me I'm ashamed for forgetting his name I think Tommy, anyway he looks 18 yrs old. But he was the most sweetest, kind, patient and very helpful employee ever! I mean I was look for a wedding heel size 41, and he went above an behind to help me try different styles in 41 85mm. Never let him go, just pay him more if he wants to leave. read more

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The worst shoes. After wearing the shoe for 3 hours I got blisters all over my feet. Even worse, they refused to accept a refund. That's the minimum I would have expected. Would never buy again. read more

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Christian Louboutin is famous for their red sole shoes. They are sexy, expensive and a lot of them are rather painful to wear (but makes your calves look dynamite!). Anyways, this particular Christian Louboutin is located at the South Coast Plaza, specifically on the 3rd floor next door to Nordstrom. On my day off today, I decided to make the drive down to South Coast Plaza to make a return on a pair of shoes at Saks. Since I was here, I decided to stop by a few other stores, one of which was Christian Louboutin. I was hoping to find something left of their sale (just a FYI, but Christian Louboutin has a sale twice a year. One around the June-July and the other November- December). Janice, the sales associate behind the counter, greeted me when I first came in and showed me the area of what remained of the sales items. Since this is towards the end of the sale (the sale will be ending in a few days), I was very pleased to find a beautiful pair of shoes that is still in my size (I never get lucky with sales because they always run out in my size). Janice was very helpful at bringing out the shoes, taking out all of the paper and putting it down on the floor for me to try. She also suggested that I try the shoes on the hardwood floor and not just the red carpet. We made small talk as I walked around the store to get a feel for these new shoes. I ended up decided to take these beauties (Janice packed up my shoes for me back in the box) and proceeded to the counter to pay for them. Janice tied on a pretty red ribbon on the box and rang up my transaction. And we wrapped up our conversation. Overall, I had a great experience on this shopping trip and look forward to the next one here at this location. By the way, any sales items are final sale in any of the Christian Louboutin boutiques (same rules apply for Chanel boutiques and yes they also have sales twice a year, around the same time as Louboutin), but I do want to mention that department stores are not final sale (not until the end of their sales period when these high end brands go on sale) so be sure to make a good look on the shoes you buy during the sale. read more

Christian Louboutin - Shoe Stores Near Me - Costa Mesa, California

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I've been here quite a few times!!....more than I should but everytime I'm there Monica has been such great help! She is very knowledgeable, very sweet and attentive always going the extra mile to make my husband and I happy, and she is bilingual which is awesome, we know that if we can't think of the word in english we can say it in spanish and she will understand, thank you so much Monica! read more

Had such a great experience at this location with Monica. I was hesitant to walk in because I was in a sweatshirt and leggings. I'm always very casual but I enjoy nice things when I do go out or get dressed up. Monica made me feel at ease and I didn't feel judged at all. She treated me so well and let me take my time with style and size options. I will definitely be back. Thank you! read more

Christian Louboutin - Shoe Stores Near Me - Costa Mesa, California

The best store with the best people! A few weeks ago, I came to the store to buy a pair of shoes for my wife's 30th birthday and wanted to have something special for her. However, as a guy, I did not know much about what to get, so I asked for help. Sofia was the person who was helping me out and giving me all the possible options. She was very engaging and tried to emphasize what my wife would like to have. She knew exactly what to show when I explained all the details of my wife's choice and pulled out the best shoes ever (that means I am not too bad after all, too, lol). Yesterday, my wife opened her present, and she was so surprised and did not think the gift was from me because she thought I would not have chosen such a beautiful pair of shoes. Thanks for having and working with people like Sofia. I would definitely come back without hesitation! read more

I ordered the patent black New Prive (red toe) over the phone and they kindly gave me a call a few days after letting me know that they're in. The girl on the phone was real friendly and was kind to let me know that the manager will no longer order these shoes so it's best to come in within 24 hours so it doesn't get stolen by another person. When I got there, a tall, short-haired Asian lady rudely asked me if I needed help (you can tell that she didn't want to) and I told her that I have a pair of shoes on hold for me. When I gave her my name and the kind of shoes on hold, she abruptly told me that those shoes were sold out a long time ago and that she can't find my name anywhere (even though she didn't even try looking for it). I was stunned and told her that a lady called me in the morning and the Asian lady immediately interrupted me and told me that only two guys work in the morning and that I must be mistaken it with another store. When all this commotion was happening, a nice younger girl with long straight brunette hair looked at a stack of boxes right behind the counter and told us that she found it. Took less than a minute, by the way. The Asian lady who helped me never bothered to apologize and even tried to explained to me that I still must have mistaken that it was a girl who called me. I remained calm the whole time and even thanked her for her service in the end. But in the future though, I'm going to a different store. Side note: when I told my sister in law this story, she told me that she had the same rude service with the same girl when she was there. People these days: You don't have to extend your kindness to people, but you also don't have to go out of your way to be bluntly rude. Nevertheless, three stars for the courtesy call, and the kind girl who found my shoes. read more

Christian Louboutin - Shoe Stores Near Me - Costa Mesa, California

My son bought me some shoes for Christmas, but they were too small. I went to return them and I must say, they have an incredible customer service! Thank you Jamie! read more

Terrible customer service. Placed an order in person for a pair of shoes. Charged my credit card. Never gave me an update. Gave me the runaround and another week after I went back to inquire the status, they called and said they no longer had the shoe. $900 for a pair of shoes, you'd think they would be more professional. These were for a birthday gift. Not only did I have to tell the recipient that it would be late. I had to later update recipient again that the order can no longer be fulfilled even though I already paid for the gift. Spare yourselves the trouble and just order through their website, their store personnel do not deserve their employment. read more

I came to this store a while back, when buying a gift for a certain someone. I did not know much about Louboutins, other than they are all the rage. So I had to get advice from the sales people here. I walked into this store, in an upper floor of South Coast Plaza. The place is clean, and nicely decorated. Lining the place are their famous red-bottom shoes of many varieties. A sales lady approached me within seconds of walking in. All I had was the size, but not a style or color in mind. The sales lady gave me some recommendations, but I left it entirely in her hands to pick the best options. Fast forward a few days, it turned out that the sales lady was spot on. The certain someone getting these shoes was pleased, and the shoes fit her perfectly. This is saying something, as apparently many buyers of these shoes tend to buy a size too small their first time around. This is a nice store. The next time I'm looking to buy a similar gift, I'll keep this place in mind. read more

Love, love, love my shoes. Zain was awesome. Customer service was excellent. I'll definitely be back. Soon. Thank you read more

Christian Louboutin - Love them! - Shoe Stores Near Me - Costa Mesa, California

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I get all my boots and heels from here. I just don't feel good if the soles are not red. Gucci heels or any other ones just don't do it for me so I have to wear these I guess I'm obsessed. More than half of my shoes are loubs so it's just something I have to get. read more

I came to the store on a whim wearing sweats, beat up dirty sneakers and had a reusable shopping bag as a purse. Definitely did not look like the ideal client, but the staff here was still so welcoming and eager to help. I was assisted by Michelle and she was so patient and brought out the shoes I was looking for in multiple sizes. I would highly recommend coming to a CL store and shopping there as opposed to a department store for personalized service. Michelle helped me determine my size as it can be quite tricky and of course there's a lot of other options in these stores. They have a generous time for for returns (30 days), but you have to make sure your shoes are in perfect condition. I think is a good thing, at least you know the shoes here are well vetted before being resold after a return. The biggest tip is to avoid coming here on weekends when it so busy there's a line just to get in. read more