Set up appointment for senior mother and everything went smoothly. No upselling or surprises, estimates were given for the work to be performed, and final costs were within stated range. Vehicle went in for maintenance work, and an AC inspection was added by request. When the shop advised the AC system was in sound working order service was authorized to recharge it. As it turned out after recharge it was found an AC component was not functioning properly, and the recharge was useless. The shop did not attempt to sell a costly AC repair or charge for the service, being they initially advised a go ahead. They simply called and said "as it turns out the AC needs a repair. We need to charge for the initial inspection but the estimate given for servicing is off the books. There will be no charge for that." And that was all. Not even a "well we can fix it at a good price," or whatever. And that is a good thing! Easy going, good communication, no pressure. I asked 'Do you do the repair at your shop?' And the reply was "sure. Just let us know. We can do that for you when you're ready." Car went in for timing belt, valve cover gasket, spark plugs, oil change. Car came out running the same as always. Very well, no issues. Good work, good honest shop. read more

So happy they were able to fix a brake issue I was having with my car! Sometimes going to mechanics as a girl can be so frustrating because they can either be condescending or rude but I didn't feel that here. Prior to coming here I went to so many other places who didn't even bother doing a full inspection or hear my concerns. Im not a car expert so I felt a little embarrassed not knowing how to properly explain the brake issues components but Im glad they were able to understand me even tho I was struggling a bit. Pricing is also super good. Overall I'm just glad they were able to fix my car which is the most important part. read more

It was time to take my 2003 Crown Victoria Police Interceptor out of PNO and prepare it for the smog test. I have been going to this location for over thirty years as it is within walking distance to my residence. There has been many changes in ownership during this time. Gilbert Motor Service is a busy place so that is a really good sign. It is also a AAA approved repair location so that is a plus. I met with Darren, the owner, who is very knowledgeable. He explained what is needed prior to getting the smog test. Since the car had been in storage for several years, other repairs were needed to get it running. The final bill was reasonable for the work that was done. The repairs were performed within a few days and I was informed of the progress. The car was even returned with a full tank of gas which I appreciated since that was one less task I would need to do that day. I highly recommend Gilbert Motor Service for all your car care needs. I felt confident that the business is run honestly and the pricing is reasonable. I will not hesitate to bring a car in the next time repair work is required. read more

Darren was incredibly attentive and responsive! I emailed him with a ton of questions and concerns regarding my cooling system and brakes. He answered promptly and explained everything clearly. While inspecting the vehicle, the mechanics also caught a leak in my fuel pump. Great service overall! I will definitely be back for my next routine maintenance check. read more

I've come in for service twice. My service light was on and wanted to take my car somewhere other than the dealer. Prices are at what I have been quoted over the phone and service is faster than what I've been told. I am also told of the cost of upcoming service at the next mileage milestone so I can prepare for it. I have recommended Gilbert Motor Service to a friend mine who was taking his car to the dealer. They are AAA certified. read more

Gilbert motors is the best at servicing one's car. Darren & his staff are great. They are very meticulous in their work & honest about what your car needs. No BS here. If you're looking for somewhere to take your vehicle & are on the fence, look no further. As for pricing they are very fair. They go above & beyond. They always try to save you $$, which now a days is appreciated. These guys got my old SUV running great, especially after sitting in storage for 5+ years. Gilbert motors is the best, hands down. I've been coming here for over 10 years & have recommended this place to at least 2 dozen family members & friends. Thanks for all the great service. read more

I am new to the area and brought my mustang in for some repairs, I will never take my car anywhere else! This is a hard working team and trustworthy people and the service and turn around on my car was amazing. Highly recommend! Thank you read more

Personally, I didn't find their service very pleasant. I thought the way they responded was very discourteous.

always get my lexus serviced here. they do a great job for a good price. darren is very well organized and knows the language of cars. been going here for a super duper long time. for many many things, i can just get a service here. trustworthy and transparent mechanics! read more

Thank you for excellent service my 2003 Suburban and my wife 2015 Ford Edge. Darren is honest and also he loves Hot Rods that's a plus Fisher Leong read more

Gilbert Motor Service is the absolute best!! I used to dread taking my car anywhere for routine maintenance or repairs. Other places felt like the pricing was inflated and the level of attention to detail seemed to vary. But at Gilbert's they are kind, they do high quality work and the pricing is always fair. Darren is wonderful. I am so happy I found this place. You will never regret choosing them for your car needs. read more

Great and fast service. Easy to schedule appointments. No frill business. Glad to have found a local mechanic I trust!

I've taken my truck there several times. The work is good. Last year they rebuilt the head on my truck, replaced the timing chain and water pump, and got the brakes done. I spent around $3500. When I got my truck back the hood was misaligned, the bumper was barely hanging on the frame and black hand prints ran along the driver's side and up and down the driver's door. Recently, I dropped the truck off bc the check engine light had come on. I ended up spending almost $600 on various repairs. As always, the work was great. I had asked them to realign the hood, which they had removed to work on the engine one of the previous times, for the third time to no avail. That fucking hood is still sticking up on the right side! At least I got the black hand prints back all over the driver's door. I knew I would not make it to the shop in time to get my truck before they closed so I paid them over the phone and asked them to lock the keys in the truck. I would use my spare key to retrieve it. When I arrived at the shop the keys were indeed left in the truck which was left unlocked and window down. Let me reiterate, they do good work. The problem is that they drop the ball in all sorts of ways. read more

I've never experienced an auto shop that genuinely cares about the customer and looks out for they're best interests. I guess this is what people mean when they say they have an auto shop they can trust. Brought in my Hyundai Elantra for a minor problem and the price was more than fair. read more

I gave Gilbert a try by pure luck when my car got a flat tire a year ago or so. It was late Friday, right before closing and also unannounced. Darren was really nice and offered to store my car in garage over the weekend. The following week he got everything sorted with the new tire and kept me updated. Glad to have given them a shot since they've become my go to spot for car work. Since then I've gotten a couple of oil changes and with the most recent one, they even sorted out a worn out oil drain plug gasket quickly too, also after I randomly brought the car in since I noticed a small leak. Since then, all has been well. read more

Came here recently because Nissan sent a postcard with a to-do -list. I found this place online through the Auto club. I like AAA certified shops because they scrutinize the shops and after the repairs are made, they send me a survey to complete to ensure the job was completed to my satisfaction. Shortly after bringing my vehicle in I got a call from the shop with what was needed and an estimate. My vehicle was prepared promptly and the total repair came in a little less than the estimate. Great for me. I will definitely use this shop in the future. read more

I've been coming to Gilbert Motor ever since my friend recommended them. Their family has been customers for nearly 20 years. I think it's these kinds of referrals that can make Yelp such a useful and special place. Darren is reliable, responsive, and just a phone call away. He always explains everything in a way that is easy to understand, and I am clear on what is being worked on for what cost. The rates are standard, and the turn around time is fast. I've come in for regular maintenance like oil changes and for unexpected emergencies. It's a real comfort to know where to go if something happens to my car, especially for my safety in mind. Highly recommend! read more

I visited Gilbert's hoping for help with simple maintenance issues and repairs. I was feeling optimistic due to their strong reviews and AAA partnership. Unfortunately, my experience was far from satisfactory. From the moment I arrived, I felt dismissed and disrespected. Rather than being met with helpful guidance or professional service, the owner Darren (which I come to find out) was extremely rude and condescending. While the repair work on my car was done well, the customer service was extremely disappointing. When I tried to explain the issues with my car, I was spoken to in a dismissive and condescending tone--as if my input or understanding didn't matter. I'm not sure if this treatment was due to my age, gender, or just the fact that he was having a bad morning, but either way, it was unprofessional and unacceptable. Customer service is just as important as the technical work being done, and in this case, it was severely lacking. I left feeling disrespected and frustrated, even though the issue with my car was resolved. No customer should feel belittled or unwelcome when seeking help, especially in a space that can already feel intimidating to begin with. It would've been a 5 star experience, but for those reasons, it deserved a 2. read more

Gilbert Motors installed a 2003-08 MillerCat Catalytic Converter Shield on my 2006 Matrix. They did a great job and for a best price in town, and I shopped around! Remember folks, a Matrix is a Corolla Wagon. read more

My mom's car had broken down in an underground garage and this is the auto shop that AAA sent her car to. And boy, am I happy they did! Darren is very knowledgeable, friendly, and catered to all of our needs. He was very patient with us and has just earned a customer for life! We appreciate your assistance, Darren! read more

Darren is an honest mechanic. I would recommend him to anyone that has a car problem and wants to get it fixed. Great prices and value!

This place seems to do fairly good work, but their communication skills and "bedside manner" could use some serious improvement. I'm not a mechanic but I don't appreciate being patronized about basic automotive issues. I recently asked whether I could get my car back the same day if they performed a specific service and was answered with a question: "Do you have an appointment." I made an appointment for the next morning and showed up at 8:20 AM, but I still did NOT get my car back the same day. I come here because it's conveniently close to my home, but I never get a "warm and fuzzy" feeling dealing with this business. read more

When you've tried the rest come and get the best, service in town. If you like honesty, reliability, cleanliness and value. When you want a facility that is stress free with good access, parking and a beautiful waiting area with the best coffee and cookies in town, Gilbert Motor Service is your new go to place. A man of few words he gets to the point without a lot of dialogue. He doesn't waste his time OR yours with small talk and B.S.. read more

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Had issues with my VW Beetle stopping intermittently and two batteries dying in the past two years. I had most sensors replaced, tuneup, plugs and cables replaced and still had problems. Gilbert Motors checked and found a loose wire and nut to alternator, Bingo! Problem fixed. I'm coming here for all my car issues in the future read more

I was referred to Gilbert Motor Service by a neighbor and I would be more than happy to recommend them to anyone! Great service! Darren was very knowledgeable and straightforward with discussing what the mechanics found and I feel that I received a fair quote for the repairs needed. They had a quick turn around for the amount of work they had to do. I will definitely be using this shop for future maintenance. read more

Business Integrity and respect for the customer. Highly impressed on my first visit for diagnosis of squeaky tire noise. Darren was professional, courteous and efficient - saving me $180 that the Toyota dealer would have charged me. Will definitely go back to Gilbert Motors next time. read more

Darren at Gilbert Motor Service did a great job repairing my car. He is very professional and honest. I highly recommend Gilbert Motor Service. read more

My son's car broke down on the highway at night and AAA towed it to Gilbert Motor Service. What a great thing that turned out to be. Really friendly, helpful people. read more

I came here to fix my ac and a few other things. They were very helpful & were able to fix my car over the weekend. They are reasonably priced. I would definitely recommend if you are in the area. read more

Took them three and a half months for a few repairs. Car was returned with a check engine light still on. The car barely starts and sometimes won't start at all. Was charged for a part that they installed and couldn't get to work. Biggest waste of time and money. I won't be returning or recommending. Beware and take your car somewhere else. read more

First time here. Brakes grinding and due for major service. All I can say MOT your typical repair shop. Darren and the guys very nice and professional. What really impressed me was Darren kept me in the loop as to the progress of my truck and finished promised! Excellent work and reasonably priced. Even got a free BG Protection Plan! What?!! WOW!! read more

Ranting on Yelp "...for the whole world to hear (you mean read, right).?! I came to you because "... (our friends) ..." refused to install struts on my car?! Didn't discuss this with you?! Did you not have yourself a large cup of coffee in the morning to help you get your thoughts together before you wrote your response to my review?! Well, as to "not discussing it with you", there was nothing to discuss since you VERY CLEARLY, IN NO UNCERTAIN WORDS, said you do not do these types of repairs because it was considered a "heavy repair" involving the removal of the engine/trans components. You even repeated that when I asked you that "you really don't do that because of the effort involved? ". And I also noticed in your response that you DID NOT DISPUTE THAT WHAT I POSTED ON YELP (OF THE DISCUSSION WE HAD) AS BEING INCORRECT! So, no, I'm not ranting on Yelp for the "...for whole world to hear.", I'm letting others know what an UNPLEASANT experience I had with you, and that you were in complete contradiction to what your website states. None of what you wrote in your response makes any sense or explains why you decided to not repair my car. People have a right to know -and would want to know -- about what kinds of experiences customers have with a business before they decide to do business or continue to do business with a merchant. Oh, and as to the "... (our friends) ..." you mentioned, I'm assuming you mean A & L Transmission (Howard and Art) were the ones that referred you to me for replacing my struts. They didn't "refuse" to do the work, they sent me to you because they do not do that type of car repair. UNLIKE you, they - actually Howard - told me upfront that they do not install struts. UNLIKE you, they didn't lead me on to assume they would do the work by quoting me a cost to repair it like you did. Howard was upfront and recommended I go to you. I had been a customer of A & L Transmission for many years BEFORE you did my struts and, after you did the job, I continued with them for many years afterwards until they decided to retire and close the shop. My better half, she had her car serviced by them as well. So, I have NO idea what you mean by stating they refused to do the work. They actually did YOU a favor and a service by recommending you to me, when they did not have to provide any recommendations, even though I was a long-time customer of theirs. I'm sure we'll find another mechanic who knows how to value the business of an 11-year customer who won't have to post a legitimate complaint about their business practices on Yelp (or wherever). Something else must be the problem. read more

Amazing place. Car broke down across the street and Darren helped me out fixing three different issues in one single day. I paid about a third of what he first quoted me because he found cheaper options. Reliable, good and honest service, would recommend. read more

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Great shop they have a good place great location. Clean shop Darren is super cool good value have been bring my cars here for about a year anything from an oil change to anything else. Making an appointment is best or just call Darren helped me out with my other car and ever since then I just bring my cats here. I would recommend shop. read more

Gilbert Motor Service - Lobby - Auto Repair Near Me - Alhambra, California

My experience with this business is overall satisfactory. The reasons for a 3-star only review are 1) price and charge are significantly higher than what others charge for the similar work, and 2) the interaction with us wasn't genuine and showed little enthusiasm on helping. I think at some point, all, if not, most people would not want to bring their car in for a repair or check up if they had a choice, so I believe a friendly treatment in explaining or price dealing with the customers will probably be appreciated as some people are already in a stressful situation when they need to have their car repaired. So, friendly conversation or treatment is key to customer-facing businesses like this one. read more

Excellent and friendly service. Everyone was very helpful and thorough in diagnosing my car's problem! Thanks Gilbert Motors for taking great care of my car! read more

I will not take my car there again. Multiple times I took my car because death wobble. For two consecutive years he "fixed" and twice I was charged ridiculous amount and the problem was never resolved. Please ask for a second opinion. Extended warranty means they still got paid but did not solve the issue. I brought to his attention multiple times and he always had excuse to charge me thousands of dollars. read more

Darren and staff always do great work - have had work done on several different vehicles - very thorough and have a great warranty on all their repairs. read more

Concerned with the rampant catalytic converter thefts, my wife and I took our cars in to have protection installed in both of our cars. My wife got the protective plate and I got the CatClamp. We made appointments about a couple of weeks in advance. On the day of our appointments, we dropped off our cars, went out for a bite to eat, and the cars were ready in about three hours or so. Folks here were friendly and got the job done promptly. Definitely recommend. read more

If it had zero stars I will gave it to them. This place has a good review but not good to fix the car, they don't do the right job. Employees fighting each other. Good luck to who ever brings their car in. read more