I would give no stars if it was an option. I called AAA to help me unlock my vehicle and they had Freeway Auto come out to service. They damaged the Door and side panel of my car while servicing it. When I first file the claim they seemed to have no issues and told me they would contact me when approved and parts would arrive. After waiting a week with no answer, I reached out and they then decided to deny the claim. I feel it's because the parts end up being more costly the They expected so they did not what to take responsibility. They the. claimed they had recorded footage of the work done on my car? Even though the tow truck was parked on the other side of the lot. I asked Linda that worked there what footage? She responded oh we have cameras everywhere. What a poor excuse for damaging a customers car and not wanting to take responsibility for the poor service. I would like to know where the cameras are at that they are able to record the work done inside my vehicle? I would suggest not using this company EVER unless you're ok with them damaging your vehicle to get access to it. I will also be filing a complaint to the Better Business Bearu for running a business so poorly. WORST COMPANY EVER! A company that takes no pride in their work, hires staff and employees that is obviously not skilled or qualified to do the service. Then files false reports to AAA so that they do not take responsibility for the damage they have done to the vehicles read more

5 STARS I felt absolutely compelled to write this review. Linda is absolutely wonderful and the service/mechanic was nothing short of superb. The professionalism and dedication should not be understated. I had to get my vehicle towed there after the recommendation from the Freeway AAA tow driver. I have been having vehicle problems and have been taking my vehicle to the DEALERSHIP once per month for the last 4 months to no avail. It's been ridiculous. I decided to try this place, and they diagnosed and fixed the problems that the stupid dealership wouldn't/couldn't provide. THANK YOU! I will be back and will recommend to all of my family and friends. read more

Good honest guys and Linda is friendly n very welcoming.. Synthetic oil change..about @110.00 AAA members read more

Linda and her team are the best.I had my car here twice the first time, I needed engine mounts for my 2009 Toyota Matrix. Then needed a transmission hose for car both times great service. The customer service is amazing and the price for service is even better. My car is older but I own it and my first buy. And to know their going to take care of Granny my car's name make a me happy. read more

Freeway Auto - Best auto repair shop in East Los Angeles - Auto Repair Near Me - Monterey Park, California

Linda and her team are great. In my three years of experience coming here for oil changes and repairs, I have found them to be courteous, efficient, and honest. Calling in advance to inquire about same-day service availability is advisable. read more

This place has such great service and customer service. I had gotten a check engine light and I took my civic to get it check. Even though they were busy. They had fix the repair in a quick timely manner. My engine light came back on and Linda was so nice and amazing on making sure if I had to get a tow so it won't overheat. They did a thorough check and found out it was my engine coils and spark plug needed to be replaced. She was so honest and gave me such great recommendations. They literally did all the work in a little over an hour and my car has been running smooth since. Linda & her mechanics are great, friendly and honest. I appreciate their work and them very much. I would definitely be coming back for any repairs I have to do read more

We needed a new alternator for our Honda Accord 2006, they were able to install it very quickly at a very reasonable price, we will be doing business with the folks again! read more

Honest shop. Knowledgeable. They went extra mile try to claim original parts under warranty so that I don't have to pay for them. Definitely will come again for business. 2017 Toyota Tacoma work truck. Braking system malfunction. read more

Needed a tow truck as the water pump in my nephews car was busted, Freeway Auto hooked us up with a tow truck driver. But Sam Morales (the driver) went above and beyond. He was super courteous and easy to talk to. Struck up a conversation as to what needed to be done and after hearing the price we were being quoted helped us find a better shop with a better price. My nephew is only working part time and is right on money so this really helped out. Thank you Sam Morales. read more

Excellent customer service recommend to everyone friendly fast 100% professional. Very happy with the work they did on my car excellent and like I said 100% professional recommend to everyone. read more

Omg...they are the best!!!!!!!! Wish I could give them 10 stars! I had awful spark plugs on my Passat...they fixed the situation quickly & the price was definitely right! Friendly people too! I highly recommend this place & I will 10000% be going back if I need to! Thank you guys so so so much!!! I appreciate you all! read more

Horrible customer service, clerk was really nasty and grumpy, no people skills whatsoever. Don't recommend at all their services. Super bad experience read more

All around bad experience. Had them tow my car through AAA. Without even taking a quick look at the damage to my front wheel (which in the end was missing 4 lug bolts) which was why I had it towed..they had me push the gas and try to drive it onto the ramp. In addition...damaged my rear wheel which was perfect beforehand and scaraped it along the edge of their tow bed ...mind you the driver said I would be compensated no problem. so I tipped him 20 . Get a call today that he denies it and completely went 360 from what he said that night...seemingly almost threatening me to not take me home. . Absolutely avoid at all costs. read more

My daughters car broke down and AAA center to Freeway auto repair for whatever repairs needed to be done which made me a little suspicious because it was not my usual mechanic but they took care of us so well and very reasonably priced as well I'm very happy with the work they did They are very trustworthy and personable and effective and Linda and the office was able to answer any questions I had Thank you very much read more

Hi, Dear Freeway Auto, My car is towed to your shop for steering system services this morning. Right now is about 5 pm. Please inform me of the time you will be able to tell me what needs to be done, the estimated costs, and the time required for repair. Your coordination is appreciated. Pete C. 626-674-2610 read more

I had an AAA battery within the warranty, so I called AAA and they sent a technician from Freeway Auto out to us. The battery was clearly out of service and was labeled with a purchased date from AAA. Despite this, the technician started pulling out random reasons to avoid honoring the warranty in any way possible and started getting confrontational. Later, we called the AAA representative, and they have told us as long as the battery was AAA purchased and had a clearly labeled purchase date, it was valid. A battery is only $90. There was no reason to get confrontational. Take a look at how the business owner responded to other inquiries here and argued with customers. This is clearly not an establishment that cares about its customers. read more

Have been going for more than 5 years to have two cars serviced and never any issues with my vehicles after being repaired. Mechanics are honest and Lisa is awesome. Prices are reasonably. read more

First time coming here because my AAA tow truck driver recommended me to and never knew there was such a good and trust worthy mechanic as freeway auto ! The manager Linda was very friendly and helpful. She even offered me a ride to my work because I was in such a rush. The mechanic was super informative and friendly and I appreciated his honestly. I fixed my radiator here for my Toyota Camry. Definitely will be back. You can tell they are genuine just by the way they talk. Thank you for your business! read more

14 years of doing it all wrong, until I take my Chevy 2500 DuraMax to Freeway Auto. My Chevy had 13 active engine codes and freeway Auto repaired all the issues and now my truck is running like a champ and I passed my smog check without a problem. Just want to give credit to all the staff at Freeway Auto, I finally found great mechanic shop I can trust with all my mechanical needs. You will like their 5 star service, Thank you very much Freeway Auto read more

Freeway Auto - My vehicle Freeway Auto repaired - Auto Repair Near Me - Monterey Park, California

I came in and was helped by Linda who was very accommodating in my situation. Her along with the mechanic managed to squeeze me in their very busy schedule and looked to see what had gone wrong with my car. Linda was very helpful and provided me with much information and I can definitely recommend coming here for any problem (: read more

Very helpful crew here, which has a lasting impression which is why I'm a repeat customer at Freeway Auto. This shop handles business professionally and does not resemble the auto shops trying to make an extra buck off of people in any way. If this location is in your area , there's no need to venture far for quality service, I sure didn't! read more

I like the fact that the auto technician, Sam, was on time. He was polite and kind. He called me and gave me an arrival time. He seemed to understand a great deal about the car, including, but the limited to, jump starting a car and installing a battery. Even Sam's co-worker or boss understood my situation as I spoke to him over the phone early morning around four am. Freeway Towing does the job, the technician, Sam, is an awesome laborer, and I highly praise Sam, and the company for being flexible with me. Thank you guys! This is definitely a reputable company. read more

if i could give negative stars i'd give -10!!! please beware the manager linda gives out your confidential information!!!! she released my information to complete strangers because they claimed to be "my friend". not only that, these people showed up at my house demanding i help them get their car out of the impound. this car, which i haven't owned in 5 years!!! i called just to see why they would give my information out without my consent but she hung up on me only to have another "linda" this linda goes by "linda d" call me back multiple times to harass me to try a clear their names. smh! horrible customer service and poor business. read more

Dont ever ever ever ever go here!!!! Horrible service, over prices and their service sucks!!!! Do not go here! I went there to get my car check because my engine light went on and overheated... they said i would need a whole new engine... and when i went to go pick it up they said they locked it and i could pick it up until monday... it was saturday. It was all around horrible experience... read more

Great service, honest, quick, and affordable. I was forced to come here in spite of the low number of Yelp reviews because the shops with higher ratings were closed due to Christmas/New Year's. From their AAA contracted tow truck driver to Anthony at the Front desk and the master mechanic who looked at my car, they were all super pleasant and helpful; exactly what you need when your car breaks down and you are upset. Due to the nature of the breakdown, I was expecting major repairs. When they told me what could be wrong and what could be needed to be replaced (basically a fully rebuilt transmission) I was not surprised. However, they are super honest, and when they called me 45 minutes later to tell me my vehicle is up and running again because it was just a busted hose, and it needed a fluid refill and the hose fixed, that's when I was surprised! I was expected at least a thousand dollar bill and many days without my car, but instead they had me on the road after 45 minutes and a $65 bill (which isn't bad compared to the cost of a new transmission)! read more

I was there on the 3rd of July 4 the free the free 40 point inspection. Has to wait 20 minutes while the rolls in and opens the office, while I have been there standing. I arrived there at 7:50 am. After the inspection and the cost of over 1000.00 I stated I would need a shuttle on that day, she responded not sure, perhaps one way. What the hell... Don't advertise hours and services if they cannot be done!! I arrived on 7/5/19 at 8am. waited until 8:23am. Left!!!!!!! By the way. Was told I would receive the labor bill by text or email. Did not happen!!!!!!!!! They have lost a 1000.00 job!!!!!!!!! Everyone needs to go back to school on people skills!!!!!~ read more

The check engine light came on in my 11 year old Element towards the end of a long trip, and the light was even accompanied by an ominous "thud." I used to take my car to a pretty good shop that was farther away, and that place has recently changed hands due to the owner's retirement. So I found this place here on Yelp. When I called, the nice lady named Linda picked up. Even over the phone, Linda sounded like she really cared about my problem, and when I met her in person, she's totally the "Shop Mom." lol After I got to the shop, she asked her mechanic to pull the codes for a diagnosis, and he got on it right away. For the next hour or so, the mechanic pulled the code and explained the problem in a way that regular people can understand. Linda proceeded to give me a quote that was clear and no BS. She also gave me a time frame that was realistic for the job. I had planned to leave my car at the shop, and for the next few hours, Linda kept me updated via text about what's going on. 6 hours later, I got a text saying that my car was fixed and ready to go. The service here cannot be beat, and I don't know how I'd missed it when I first moved to MPK. I think I'm going to start taking my cars here instead. read more

I've been to many mechanics for years and this one by far is the most honest and reliable one I've been to . Great service and I already am recommending them to friends and family . If your looking for an honest place , this is the one . read more

Horrible service. I spoke to a dispatcher on the phone who informed me that I could go pick up the car as long as it was before 1:00 pm on Saturday, anything after that would require an after hour release charge of $121. I was able to arrive at 12:30 pm and they would not let my car go without paying that after hour charge. The dispatcher on the phone was misleading and I'll be filing a complaint with the Better Business Bureau. Nothing but thieves and liars here! Be wary when dealing with this shady business! read more

Absolutely the best independent auto repair around! Honest, fair, friendly and expert mechanics. Linda the owner takes pride in ensuring you will be totally satisfied with their work. Do not hesitate to bring your vehicle here. read more

Towed here from triple A! Had broken brakes and they fixed them, quick, speedy, and honestly. Would recommend!

My bumper and bottom plate fell of, got towed here. They fix my problem quick and hassle free. Excellent service.

My car broke down at the being of the month. Freeway was the towing company aaa sent out. They let me know that they also had a auto shop which I didn't know about. I've deal with their towing company for the last 10 years. Due to my stepmom always locking her keys in her car. They were very fast, they let me know what's was wrong with my car. Got my car done within then 2 hour. Ended up having them change my oil and filters while my car was there also. When I went to go pick up my car Linda was very sweet and gave me my next oil change free, I was very happy. Because I always put synthetic oil in my car. I will definitely can't bring me my car back for oil changes. Prices are great. Services above and beyond. read more

Came here last year when the car's alternator broke down, and this shop was recommended by AAA driver. Got it fixed and seems everything good to go, but a year and half later, the new alternator that they installed was broke down, went to the repair shop I always went, they said that alternator is not a good brand, so it is easy to not working. :( read more

Something went wrong with my wife's car. We had it towed here, and they checked it out. The mechanic said it was just a clip near the fuel filter that wasn't pushed in all the way, causing it to lose pressure and leak. He quickly connected the clip properly, and sent us on our way. The super nice lady in the office said there was zero charge, and that we enjoy the rest of our weekend. That's great service, and sign of an honest repair shop. I will be bringing my vehicles here from now on. read more

Freeway Auto Inc. Is a FAST and FRIENDLY, AAA approved mechanic shop. They have the best warranty and low prices but what takes their service over the top is that they do very good mechanical work. Definitely will not have a problem with this shop at all. My toyota camry and I will definitely follow this shop wherever it goes !!!! read more

I was in a major pinch, stranded in LA. The employees at Freeway Auto INC took care of me without an appointment and in a very timely manner. Thank you so much for your help and professionalism. I recommend this shop to anyone who needs any automotive services. As someone who worked in the auto parts industry for 10 years I know it's hard to come across honest auto shops and this is an honest auto shop! Thank you! read more

My daughter's car was towed here because it was on AAA's approved vendor list. I am not usually pleasantly surprised, but in this case, this auto repair shop exceeded all of my expectations. Honest, quick, reliable. Qualities that today are hard to find. Thank you to Freeway Auto. You have a repeat customer. read more

This shop is the REAL DEAL. My engine light began to flash as I left work (business district of Monterey Park) and my car felt like it was going to turn off. There was no power when I'd try to accelerate. I thought there was something wrong with the transmission and this would cost a fortune to repair. Horrible timing...it's Christmas season!!! I was able to get my car back to the parking structure of my job and call AAA. Chris of Freeway Towing showed up. He couldn't get the truck into the parking structure as the clearance was too low. He asked what was going on with my car, I gave him my keys, and he drove it down to the tow truck. After he loaded the car onto the tow truck he gave me peace of mind by acknowledging the problem and telling me there was an easy fix. He recommended Freeway Auto, less than a mile from my job. He said there was no cost to diagnose the problem and if his hunch was right, I could buy the parts and fix it myself. Huge sigh of relief. As he handed my keys back to me, he warned, "Although I'm a AAA driver, NEVER hand over all of your keys, only the car key". His concern for my safety was genuine and very much appreciated. So far, I'm impressed...to say the least. It took just a few short minutes to get to Freeway Auto, if you didn't know it was there, you'd drive right by it. It's very simple, no neon signs or inflatable gorilla on the roof...just a couple stalls and the friendliest mechanics you'd ever meet. Cobey came out as Chris unloaded my car, he greeted me with a very warm and friendly smile...what mechanic do you know that does that? Linda quickly came out to greet me, she was so personable and pleasant. She got my information and told me she'd call me with a diagnosis and cost. That call came a lot sooner than expected. Like Chris said, the issue was minor and the cost was minimal. I authorized them to do the work as I wanted it done right. I immediately went onto Yelp to tell the world about this place...a lot of other happy customers beat me to it. It felt good to see that this level of customer service was par for the coarse for Freeway Auto. Once my car was done, I went to pay but wasn't able to get it back to my job as I had a loaner car. Linda didn't bat a beautiful eyelash as she called on another mechanic, Luis, to drive my car back to my job. He was so happy to do it. He followed me and I drove him back. He, like everyone else at Freeway Auto, was incredibly friendly and personable. What Linda and the rest of the Freeway Auto family doesn't know is that I'm a single mother of 2 daughters and I also care for my 3 granddaughters. Money is always tight in my home. Their honest business is exactly what I need. We have 3 (older) vehicles that I will gladly take to Freeway Auto for future maintenance. Thank you Chris, Cobey, Luis....and THANK YOU Linda! read more

Thank you, Freeway Auto, you saved me so much money after my car dealer tried to rip me off!